310 - Naughty or Nice? 12 Tips for Managing Customer Relationships

With Christmas right around the corner, if you had to take a hard look at your customer relationships, are you confident that you're on your customers' nice list? There are subtle and not-so-subtle behaviors that could land you squarely on the naughty list. In this week's Silver Dollar episode, we're reviewing 6 ways to make sure you avoid your customers' naughty list and another 6 ways to ensure you get on and stay on the nice list.  You can check out the show notes for more in-depth information and added details not included in the episode when you visit www.staypaidpodcast.com.   Connect | Resources  Pop-by Tracking Sheet: Designed to make certain you have a successful pop-by strategy, you can use this Excel document to track your pop-bys this holiday season and all year round!    0:00     Introduction  0:56     Naughty list #1: Not keeping your promises and overselling  2:28     Naughty list #2: Not setting expectations  3:40     Naughty list #3:  Not showing empathy  4:41     Naughty list #4: Not valuing the relationship  6:10     Naughty list #5: Not resolving recurring problems  7:08     Naughty list #6: Not asking for referrals  8:04     Nice list #1:Thank your clients  10:13   Nice list #2: Do work after the close (offer to make connections)  11:08   Nice list #3: Gift a gift  11:49   Nice list #4: Walk client through the contract  12:54   Nice list #5: Focus on solving your clients' problems  14:25   Nice list #6: Do the unexpected  18:49   Action Item