E94: Talking Omnichannel Customer Service Excellence w/ Jasper Koolen, Gorgias - At the Coalface Podcast - 2 September 2021

Jasper is the Strategic Partner Manager APAC at Gorgias Gorgias is an omnichannel customer service and helpdesk platform: www.gorgias.com Jason and Jasper discuss how customer service and support is critical to the success of any eCommerce or omnichannel business and how it can actually be turned into a profit centre done right Gorgias is an omnichannel heldesk system that allows merchants to manage all of their customer communication channels in one platform - email, live chat, SMS, phone calls, FB, IG, reviews, and more Gorgias has deep, native integrations with Shopify, BigCommerce, Magento and many other commerce, communications and operational platforms Jasper is an expert in omnichannel customer service technology and experiences and you'll love the tips he gives to merchants wanting to level up their CS game BIG!