EPISODE · Sep 8, 2020 · 25 MIN

#HotelTechClinic - Conversational Marketing, reservation bots

from Hoteliers’ Voice

In this episode we discuss the move to conversational marketing and how the industry can adapt to new consumer engagement trends by utilising messaging and social media apps as part of the booking journey. Rodrigo Texeira, CEO of AskSuite, gives us the insight of the role of an intelligent reservation agent chatbot to secure and process bookings and capture every interest. In this conversation we talk about the initial customer journey and why automation is so important today, and understand and expected from travellers. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/