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O NPS ainda é útil?

EPISODE · Jun 27, 2022 · 45 MIN

O NPS ainda é útil?

from Marketing & Tarja Preta · host Rant Marketing

No episódio de hoje vamos falar um pouco sobre a origem do NPS, como ele foi deturpado e qual a nova versão para você aplicar um NPS de qualidade. Seja para grande ou pequenos negócios, vamos guiar você, empreendedor, a construir seus processos para medir a qualidade do seu serviço e satisfação do cliente. Bloco 1 - O que é NPS? - 2:34 Bloco 2 - Como aplicar o NPS? - 10:26 Bloco 3 - Como empresas estão roubando com o NPS? - 26:03 ---------------------------------------------- Links úteis: The One Number You Need To Grow Net Promoter 3.0 Loyalty Acid Test (PDF) How Valuable Is Word of Mouth? Zero Defections: Quality Comes to Services ------------------------------------------------ Siga nossas redes sociais: Instagram: @marketingtarjapreta Linkedin: 

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O NPS ainda é útil?

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