Positive Behavior Change With Lesley Bielby
Episode 38 of the REALLY Know Your Customer podcast, hosted by Betsy Westhafer and Tony Bodoh, titled "Positive Behavior Change With Lesley Bielby" was published on December 22, 2021 and runs 37 minutes.
December 22, 2021 ·37m · REALLY Know Your Customer
Episode Description
Lesley Bielby is back. She recently returned to creative marketing agency, DiMassimo Goldstein (DiGo), for the third time in her career. This time, she joins the team as Co-CEO and Chief Strategy Officer. Lesley shares her global career journey with Tony and Betsy, which includes major marketing agencies in cities like London, New York and Boston.
DiGo recently redesigned their strategy to solely focus on positive behavior change in every part of their business: their clients, their employees and their culture. With this in mind, Lesley talks about having to pass on opportunities that no longer align with their mission of positive behavior change. An admittedly hard thing to do for any business.
Dive into this episode as Lesley shares the “3 M’s” customer journey strategy where her team looks at every customer using the 3 M’s: motivation, momentum, and moments that matter.
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