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Productivity Pulse Episode 4

Episode 5 of the ReThink Productivity Podcast podcast, hosted by ReThink Productivity, titled "Productivity Pulse Episode 4" was published on February 15, 2026 and runs 29 minutes.

February 15, 2026 ·29m · ReThink Productivity Podcast

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Summary

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights. This month they are joined by special guest Ed Thompson We unpack how quick service restaurants (QSR) cut through rising costs and sharper peaks by separating delivery from dine‑in, scaling kiosks, and engineering seconds out of core tasks. Ed shares ground‑truth from trials that reveal hidden costs, smarter layouts, and why testin...

Episode Description

Send us Fan Mail

Hear directly from our experts—Sue, Simon, & James—who share real-world trends, new data findings, and actionable productivity insights. This month they are joined by special guest Ed Thompson 

We unpack how quick service restaurants (QSR) cut through rising costs and sharper peaks by separating delivery from dine‑in, scaling kiosks, and engineering seconds out of core tasks. Ed shares ground‑truth from trials that reveal hidden costs, smarter layouts, and why testing beats gut feel.

• Defining QSR and why delivery changed everything
• Price ceilings versus operational innovation
• Separating driver pickup to protect space and speed
• Hot hold units and lockers preserving food quality
• Kiosks driving consistent upsell and lower labour
• Loyalty and simple personalisation improving repeat visits
• Micro‑layout tweaks multiplying capacity gains
• Testing trials to surface hidden operational costs
• Moving tasks out of peak to protect throughput
• Staffing thresholds for sharper peaks and channel mix

We will be at the Retail Technology Show the 22nd and 23rd of April at the Excel in London
We’ve got the VIP party in partnership with Solvedby.AI on the 22nd April. Register here... VIP Aftershow
Our Productivity Forum takes place on 10th September in Birmingham. Register here... ReThink Forum 2026

 #theproductivityexperts
Register for the 2026 Productivity Forum
Find us in the Top 50 Productivity Podcasts
Connect to Simon on LinkedIn
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