Your Client Just Bought AI At Lunch, Now What?

Send us Fan MailWe challenge MSPs with a stark data point—88% of clients adopt AI without consulting their MSP—and test whether it signals a true relevance crisis or a shift to specialization. We map two winning roles for providers and outline how governance-led integration protects margins and trust.• 88% DIY AI as a signal of lost advisory status• application layer purchases versus core operational services• commoditisation risk from losing the strategic conversation• complexity and governance as differentiation for MSPs• margins shifting to strategy, integration, and assurance• concrete offerings for AI readiness, policy, and compliance• deciding between an AI strategy leader or an operational fortress• urgency to clarify role, message, and valueNonprofits and Businesses plan to automate at least 30% of all processes in 2026.  What is your plan? Who will be leading this effort?