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“That's why Intact Insurance answers 2 million claim calls…” — The Knowledge Project at 11:37

“That's why Intact Insurance answers 2 million claim calls per year within 20 seconds. So instead of hearing this lovely track, you'll hear this in seconds. Hello, Intact Insurance. You had a four-step methodology for teaching that. Can you walk us through that a bit? Sure. So you start with the notion of taking the…”

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