“Build trust, build trust. There's not this like step one…” — The Knowledge Project at 8:36
“Build trust, build trust. There's not this like step one, two, three, four, five. It's way more complex than that. But the first thing is don't be so outside the bell curve distribution of how someone acts that you're just not trusted from the get-go. And how much do we update our information once we form an opinion…”
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