“That's a lot. And so you end up where you're broadening…” — The Knowledge Project at 1:51:47
“That's a lot. And so you end up where you're broadening the addressable market quite a lot. The domain we're in, I think, is somewhat special, which is a company's branded customer-facing agent. And the reason why I think it's – one could argue we're sort of helping with customer service, which is a persona, a role.…”
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