“back surgery and you need authorization from your…” — The Knowledge Project at 21:00
“back surgery and you need authorization from your insurance company to do it, we take the phone call from you and we approve it online. We approve your $150,000 operation or not. And our agents do that. And today, the amount of information we can put up when you call in is incredible. Even from two years ago is…”
0:00
1:18:54