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“And it's a learned by osmosis process. We have open plan…” — The Knowledge Project at 1:08:55

“And it's a learned by osmosis process. We have open plan in the place, including myself, never had an office. And people talk to one another and it's very interactive. And therefore, well, I started off by saying we don't train anybody. We train them every single day. And it's just different than sending people to…”

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