“I mean, usually things are fine, right? The customers are…” — Y Combinator Startup Podcast at 6:27
“I mean, usually things are fine, right? The customers are usually not talking about the other companies. It's like a confusion of interfaces. The founder is thinking, oh my gosh, my competitor is in the New York Times. Therefore, my customers are having a worse experience with my product today. It makes no sense…”
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