“There's so much opportunity here, right? If you think of…” — The Knowledge Project at 41:43
“There's so much opportunity here, right? If you think of you competing in a world where we're moving to AI during call centers, if I took the exact opposite approach, which is by the way, you should do both, a really, really good service organization allows for very streamlined, efficient service”
0:00
2:01:07