Build with BBB

Closing on a home shouldn’t require a two-hour drive and a hope that someone’s still open after 5pm. We’re joined by Taylor Floyd, owner of Willow & Crown Signing Co. in Durant, Oklahoma, to unpack how she built a community-centered notary business that solves a real rural problem: limited access to loan signings and reliable document notarization when local offices can’t help. We talk through what it looks like to become a “hub” for signing services in a small town, from partnering with realtor associations to doing local Facebook marketing and showing up through community service. Taylor also explains the day-to-day reality of helping people who are overwhelmed by paperwork, including acknowledgements and DMV-related forms, and why staying current on changing state requirements is part of the job if you want to deliver consistent, on-time results. Trust is the thread running through everything. Notaries handle sensitive documents and personally identifiable information, so Taylor breaks down how white-glove service works, how documents move securely to lenders and law offices, and why BBB Accreditation aligns with the standards she wants her company known for. We also cover her plans to expand mobile notary coverage across Oklahoma, hire reliable notaries, and keep growth rooted in small communities that are often overlooked. Connect with Willow & Crown on Facebook: https://www.facebook.com/profile.php?id=61578783209132Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Trust isn’t a warm, fuzzy value statement. It’s a hard business asset that lowers sales friction, increases repeat customers, and gives you breathing room when a project goes sideways. We sit down with Kit Letcher, President and CEO of the Better Business Bureau serving Central Oklahoma, to unpack what trust looks like on an ordinary Tuesday for small business owners, leaders, and teams trying to grow in a louder, more skeptical market.We talk about why small business is Oklahoma’s economy, what’s changing in buyer behavior, and how a digital-first world means customers judge you before they ever call. Kit shares practical credibility checks you can run today: consistent phone numbers, matching website and social details, realistic hours, and authentic photos that reduce uncertainty. From there, we get into transparency and the “no surprise experience” customers want now: clear price ranges, written timelines, deposit expectations, and a simple plan for handling delays without burning trust.You’ll also hear what BBB sees every day in complaints and reviews, why communication beats perfection, and how to turn policies into a two-sentence script customers can understand. We close with five trust multipliers, including proof of work content, and a mindset shift that makes reviews part of operations rather than marketing. If you want a stronger reputation, better referrals, and fewer avoidable fires, hit play, then subscribe, share this with a fellow business owner, and leave a review with your biggest trust lesson.Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

What if your next stage of growth isn’t another ad campaign, but a system that turns every good conversation into a clear next step? We sat down with Ashley Howard of DevMar Strategies to map the journey from first touch to raving review—and why uniting marketing and sales inside a single CRM changes everything.Ashley shares how DevMar grew from solo consulting to a full-service firm by obsessing over systems that actually get used. We dig into the foundations: choosing a CRM your whole team can live in, designing repeatable workflows, and collecting the data you’ll wish you had in five years. You’ll hear how to automate confirmations and follow-ups without losing the human touch, why a shared source of truth breaks silos, and how tracked emails and activity timelines turn guesswork into accountability.For scrappy teams starting from zero, Ashley outlines a practical HubSpot-first path: spin up the free CRM, define the fields that matter, import your contacts, and build from there. If your tech stack is bursting at the seams, we walk through auditing tools, planning migrations, leveraging native integrations, and consolidating reporting so leaders can make faster, smarter decisions. Most importantly, we show how sales’ real-world pain points should flow back into marketing’s messaging, content, and budgets—closing the loop that drives predictable pipeline.You’ll leave with a simple mantra: systems should break silos, data should serve the future, and adoption is everything. If you’ve ever felt buried under spreadsheets or worried automation would make you sound robotic, this conversation will reset how you think about growth operations.Connect with DevMar Strategies: https://www.bbb.org/us/ok/yukon/profile/marketing-consultant/devmar-strategies-0995-90130002https://www.facebook.com/DevMarStrategies/https://devmarstrategies.com/Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Tracie Lambert, the self-described "chaos coordinator" for Bumble Bee Blinds in Oklahoma, brings infectious energy and design expertise to this conversation about building a trusted, woman-owned business in the window treatment industry. The story begins with founder Monica Hope's post-COVID epiphany that corporate America no longer aligned with her values and vision. Seeking to build a legacy for her children and make a meaningful difference in her community, Monica and her family launched Bumble Bee Blinds after receiving what Tracy calls a "God wink" – opening her calendar on National Bee Day while deciding between business opportunities.What distinguishes Bumble Bee in a competitive market is their servant-hearted approach and deep local accountability. "We're going to see you at ball games, at the grocery store, at the bookstore," Tracie explains, highlighting how their community presence creates natural accountability. This commitment to quality and service has earned them an A rating with the Better Business Bureau.Tracy's passion truly shines when describing her mobile showroom – a vibrant yellow van affectionately named "Bee-Gee" that brings the full window treatment experience directly to clients' homes. With a background in interior design, she follows two simple but powerful rules: "functionality first" and "I don't sell ugly." This approach empowers homeowners to make confident decisions about products that significantly impact their living spaces.From traditional blinds to the resurgence of modern drapes, from residential spaces to commercial properties and outdoor patios, Bumble Bee Blinds continues expanding throughout Oklahoma.Visit Bumble Bee Blinds on social media or schedule your free consultation today to experience their unique, personalized approach. https://www.bbb.org/us/ok/oklahoma-city/profile/blinds/bumble-bee-blinds-of-norman-0995-90123306https://www.facebook.com/bumblebeeblinds.normanFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Commercial insurance doesn't excite most business owners—until they actually need it. Steven Conway, with over 20 years of experience running his insurance agency, understands this reality better than most. "You don't need insurance until you need it," Conway observes, highlighting why proper coverage matters when the unexpected occurs.The commercial insurance landscape constantly shifts, creating significant challenges for business owners. Insurance carriers regularly change their "appetites," suddenly restricting or dropping coverage for certain business types without warning. These market fluctuations can leave business owners scrambling, even when they've done nothing wrong. This volatile environment makes working with an experienced agent who can navigate these changes absolutely essential.What truly separates valuable insurance advice from the ordinary is understanding that exclusions often matter more than inclusions. Conway emphasizes that business owners should look beyond what's covered to thoroughly examine what's not covered in their policies. The devil truly lies in the details—replacement cost versus actual cash value, flat-rate versus percentage-based deductibles, and specific exclusions that could leave a business vulnerable. "You're going to pay it at one end or the other," Conway explains. Proactive communication remains vital for proper coverage. Business owners should clearly explain their operations and anticipated changes—whether hiring additional staff, expanding services, or extending business hours—as these factors significantly impact coverage needs and premium costs. Regular policy reviews help ensure that as your business evolves, your insurance protection evolves with it.You can connect with Conway Insurance by visiting their website: https://www.conwayinsuranceok.com/ or finding them on BBB.orgFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

The roofing industry in Oklahoma faces unique challenges that deeply affect homeowners, contractors, and insurance companies alike. Scott from McRoof pulls back the curtain on the complex and often contentious world of roofing and insurance claims in the heart of Tornado Alley.Drawing from decades of experience in construction and roofing, Scott shares how his company was built on a foundation of technical competency and consumer education rather than high-pressure sales tactics. He explains the crucial distinction between "roofing salesmen" and what his company employs: "solution specialists" who focus on creating genuine solutions for homeowners facing storm damage.At the core of Scott's philosophy is what he calls "the edge of the coin" - maintaining perfect balance between homeowner and insurance company interests through accurate damage assessment and fair pricing. This approach stands in stark contrast to the adversarial climate that's developed in recent years, where desk adjusters frequently override on-site inspections, creating frustration for all parties involved.The conversation takes a fascinating turn when Scott discusses how advanced roofing technologies can dramatically improve resilience against Oklahoma's severe weather. These systems, while requiring higher initial investment, can withstand up to two-inch hail and even EF1/EF2 tornadoes without significant damage.For listeners wondering how to protect themselves when selecting a roofing contractor, Scott offers practical advice for spotting red flags and essential credentials to verify. From checking the Construction Industries Board registration to verifying manufacturer credentials, these tips provide a roadmap for finding trustworthy professionals in an industry sometimes known for storm-chasing opportunists.Want to better protect your home and potentially contribute to lowering insurance premiums across Oklahoma? Listen now to discover how building better roofing systems could transform both individual homes and the state's insurance landscape.https://mcroof.us/https://www.facebook.com/mcroofokchttps://oklahoma.gov/cib.htmlFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Tax credits are leaving thousands—sometimes hundreds of thousands—of dollars on the table for small businesses who simply don't know they exist. Tim Lowe of Guardian Financial pulls back the curtain on these hidden opportunities that could transform your bottom line.The Workers' Opportunity Tax Credit to R&D tax credits and everything in between. What makes these services particularly valuable for small business owners is the risk-free approach. With no upfront costs and a streamlined assessment process, businesses can discover their eligibility without diverting resources from their core operations. While large corporations employ full-time tax specialists to capture these benefits, Guardian Financial levels the playing field for small and medium-sized businesses whose owners are focused on their expertise rather than tax code complexities.Ready to stop overpaying on taxes? Visit Guardian Financial's website where seven simple questions can reveal what tax credits your business qualifies for—potentially transforming your financial outlook this tax season and beyond.Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

From empowering young girls to celebrating seasoned leaders, this episode shines a spotlight on the Women of Integrity and Young Women of Integrity Awards. We delve into the mission behind these prestigious recognitions—celebrating women who inspire, lead, and uplift their communities in countless ways. As we discuss the origin of these awards and their vital importance, we introduce the newly launched category for young women aged 12-22, who are making impactful changes and serving as role models for future generations.Listeners will gain insights on how to smoothly navigate the nomination process for both awards, the values that drive our initiatives, and the significance of community recognition. Additionally, we emphasize the handcrafted nature of the award pieces, produced by local artisans, and how they symbolize the integrity and hard work of the recipients. This is more than an award; it’s about creating a lasting legacy and motivation for all women to strive for excellence. As we gear up for the celebration at Revere and Revel on October 23rd, we invite listeners to participate in recognizing outstanding women within their own circles. Join us in uplifting voices that often go unheard and spotlight those who are transforming lives—one act of integrity at a time. Don’t miss this opportunity to engage with your community—subscribe, share this episode, and let’s celebrate together!Recognizing integrity starts with you. 🏆Tune in for a quick, five minute dive into the Woman of Integrity Awards. Nominate the young women and women in your lives using these links: 🎉Nominate the Woman of Integrity in your life at https://lnkd.in/gzS4CANU🎉Nominate the Young Woman of Integrity in your life at https://lnkd.in/gFfTaW8rFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Sincere Property Management embodies the essence of trust and integrity in the rental market. The founders share their journey, insights into supporting new investors, and the importance of nurturing relationships and ethical practices within property management.• Introduction to Sincere Property Management and its founding story • Focus on building trust and integrity in property management • Challenges faced by new investors and ways to navigate them • Importance of open communication and relationships with clients • Insights into practical tips for aspiring property investors • Discussion on time management and life balance for entrepreneurs • Conclusion highlighting the philosophy and ethos of Sincere Property Managementhttps://www.sincerepropertymgmt.com/https://www.facebook.com/profile.php?id=61554181097228https://www.linkedin.com/company/sincere-property-mgmt/https://www.instagram.com/sincerepropertymgmt/Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

This episode explores the evolving landscape of sales in a post-pandemic world, emphasizing the importance of trust and efficiency. The conversation covers how small businesses can adapt their selling strategies to foster authentic relationships, minimize waste, and better understand consumer behavior. • Emphasis on building trust through personal relationships  • Community involvement as a strategy for establishing credibility • The need for businesses to understand client needs through questioning • Strategies for nurturing tailored experiences for customers • Focus on gathering client information rather than just dispensing itTop Sandler Free Growth ResourcesHow to Grow Your Business Videohttps://cgs.fyi/growPodcast Serieshttps://cgs.fyi/howtosucceedAvailable on all podcast platforms - search for "Sandler: How to Succeed"YouTube Channel - 100+ Growth Resourceshttps://cgs.fyi/youtubeBook: https://a.co/d/4K5EYQL Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

How can networking be the secret sauce for success in the solar industry? Join us as we uncover the strategies behind building powerful connections with Dirk Neitzel from think solar OKC. Dirk is a leading figure in the Oklahoma City solar scene, and he shares his insights on making your solar business thrive through relationship management and warm market referrals. Listen to Dirk's personal journey of moving his business from Oklahoma to Florida and back, gaining invaluable lessons that have refined his approach to solar installations. Learn how think solar OKC empowers homeowners with tailored solutions, tax credit guidance, and seamless financing options while navigating the complexities of local roofing regulations.We dive into the nuts and bolts of the solar installation process, from municipal approvals to the final flip of the switch. Discover how generating excess energy can translate into significant power bill savings for homeowners. With Dirk, we explore the power of networking, reflecting on experiences with business groups like BNI and other local events that can propel your business forward. You'll walk away with insider tips on sourcing multiple quotes, leveraging tax credits, and finding the right networking fit for your business. https://www.thinksolarokc.com/https://www.facebook.com/thinksolarokchttps://www.linkedin.com/company/thinksolarokc/https://www.instagram.com/thinksolarokc/Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Ever wondered how a side gig can transform into a thriving business? Join us as we sit down with Clark Van Dyck, the founder of Van Dyck Mechanical, who took his part-time HVAC work to full-time success. Clark shares his story to overcoming the initial fear of not receiving service calls, and how he turned those challenges into a rapidly growing small business. His journey shares insights for budding entrepreneurs, especially on staying focused and committed to one's goals.Clark highlights the significance of creating a flexible work environment to boost customer satisfaction. By accommodating employees' family needs and maintaining a work-life balance, Van Dyke Mechanical ensures that their customers receive top-notch service. We discuss the importance of keeping promises, sticking to scheduled appointments, and the powerful role of reputation and word-of-mouth in smaller communities like Chickasha, Oklahoma. Clark also opens up about tackling the challenges posed by unscrupulous players in the HVAC industry and the growing influence of Google reviews on customer trust.In our conversation, Clark delves into the principles of establishing trust through honesty and a strong company culture. He explains why prioritizing repairs over replacements when financially sensible builds long-term client relationships. We also talk about the importance of hiring for soft skills and cultural fit, along with offering in-house training and creating clear career paths for employees. Wrapping up, Clark discusses their expansion into septic services to meet rural community needs, reaffirming Van Dyke Mechanical’s dedication to comprehensive customer satisfaction.To learn more about Van Dyck Mechanical LLC, visit their website: https://vandyckmechanical.com/residential-hvac/https://www.bbb.org/us/ok/oklahoma-city/profile/heating-and-air-conditioning/van-dyck-mechanical-llc-0995-90054006Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Unlock the secrets to safeguarding your small business from ever-evolving cybersecurity threats in our latest Build with BBB podcast episode. We sit down with Craig Cummings from OK Computer, a cybersecurity veteran with over 20 years of experience, to uncover the hidden vulnerabilities in your routers and email accounts. Craig shares his expert tips on identifying phishing attempts, using advanced email filters, and the importance of tools like Microsoft 365 add-ons to create a robust defense against hackers. Understand the critical differences between breaches and ransomware, and learn how stringent laws like Oklahoma's Security Breach Notification Act mandate timely responses to data compromises.We also dive deep into practical, budget-friendly cybersecurity solutions tailored specifically for small businesses. Craig breaks down PCI Data Security Standard compliance, the significance of endpoint detection, and the necessity of password managers. We debunk the myths that small businesses are not prime targets, emphasizing the reality of indiscriminate cyberattacks and the severe risks of data breaches and identity theft. Elevate your employee training with simulated phishing attacks and ongoing awareness programs to create a human firewall against online threats. Tune in for an episode packed with invaluable insights to help you fortify your business's cybersecurity posture.LINKS: Craig Cummingshttps://www.linkedin.com/in/craig-cummings-okcomputer/https://www.okcomputer.llc/Phone: (405) 252-9691PCI: https://www.pcisecuritystandards.org/Patch Tuesday: https://msrc.microsoft.com/update-guideMicrosoft Defender: https://www.microsoft.com/en-us/security/business/microsoft-defender-for-business-and-individuals-free-trial?ef_id=_k_CjwKCAjwm_SzBhAsEiwAXE2Cv84zfd0diQkqVf64UgXX8M-4VSFl4d_U2YmJaZ9hCLv0CgTjio0AzhoC5QQQAvD_BwE_k_&OCID=AIDcmmifpc6xqc_SEM__k_CjwKCAjwm_SzBhAsEiwAXE2Cv84zfd0diQkqVf64UgXX8M-4VSFl4d_U2YmJaZ9hCLv0CgTjio0AzhoC5QQQAvD_BwE_k_&gad_source=1&gclid=CjwKCAjwm_SzBhAsEiwAXE2Cv84zfd0diQkqVf64UgXX8M-4VSFl4d_U2YmJaZ9hCLv0CgTjio0AzhoC5QQQAvD_BwEFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Unlock the secrets of artificial intelligence with me, Casey Farmer, and guest, digital marketing professional, Gunnar Hood, as we delve into AI's transformative power in the business arena. Grasp how even the minutiae of operations can be overhauled, with tasks that once took hours now whittled down to minutes. Gunnar shines a light on how AI like ChatGPT is not just a tool, but a game changer, crafting job descriptions and refining hiring processes with ease, all while mirroring your brand's distinct voice.As we guide you through AI's practicality, from personal Chrome extensions for summarizing YouTube videos to Microsoft 365's Co-Pilot that turns spreadsheets into a breeze, the horizon of possibility widens. We tackle the myths head-on, dispelling fears of AI in marketing and creativity, and instead championing a synergy that amplifies human talent. Gunnar shares tangible strategies for nurturing AI proficiency within your teams, ensuring your business not only keeps pace with AI evolution but sprints ahead. Join us for a journey into the future of small business, where AI is the trusted sidekick. LinkedGunnar.comhttps://www.wsi-summit.com/https://www.wsi-summit.com/ai-resourcesFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Unlock the secrets to marketing success with Angel Melvin from Light Alive Marketing as we share a trove of strategies and insights tailored for the budget-conscious entrepreneur. From painting studios to accounting firms, our conversation promises to equip you with the knowledge to craft a marketing language that resonates with your clientele. Discover how to create an impactful presence in the marketplace, find the sweet spot between DIY marketing and when to bring in the pros, and learn to navigate the challenges of self-promotion with the finesse of a seasoned marketer.Diving into audience identification, we unveil the importance of knowing not just who your customers are but where to find them and how to capture their attention. Listen as we dissect the relationship between audience demographics and media channel selection, offering a strategic approach to content that converts. Whether your target audience is millennials on Instagram or boomers on Facebook, we've gotten the lowdown on how to engage them effectively with the resources you have at hand.Lastly, we shatter the myth that email marketing is a relic of the past, highlighting its enduring value in a robust marketing toolkit. From becoming a Storybrand certified guide to weaving your customer into the fabric of your brand's story, this episode is jam-packed with practical advice and actionable steps. Ready to take your small business marketing to new heights? Join us for a marketing masterclass that will transform the way you connect with your audience and amplify your message.Connect with Angel Melvin: https://www.lightalive.marketing/https://www.bbb.org/us/ok/norman/profile/digital-marketing/light-alive-marketing-0995-90060637/#sealclickEmail marketing resources: Can-Spam: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-businessStory Brand: https://storybrand.com/Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Embarking on a journey to technological enlightenment, Red Star Consulting's very own Ryan Halloran joins us to illuminate the path for small business owners looking for the perfect toolset. He brings years of expertise, steering us away from the seductive maze of tools and toward the ultimate destination: operational efficiency. We tackle the crucial steps needed to align technology with the heartbeat of your business, ensuring your selection process is driven by the actual challenges and goals you face—not just the shiny allure of the latest gadgets.Together, we'll unlock the potential of web research, YouTube demos, and the wisdom of sales teams and their clients, providing you a map to the treasures of time and money saved. We don't journey alone; the voices of spouses, employees, and close confidants join the chorus, offering their insights to bolster our confidence as we make pivotal decisions for our business's future.Ryan shares the importance of training your crew—both your team and the valued customers you serve—ensuring that every new tool implemented is as much about enhancing their experience as it is about upgrading your arsenal. Join us for this episode, and transform your small business into a vessel of unmatched efficiency and customer satisfaction.Click here to download the PDF: https://bbb.org/content/dam/0995-oklahoma-city/podcast/Tech%20Solutions%20for%20Streamlining%20Your%20Small%20Business%20with%20Ryan%20Halloran.pdfContact Ryan Halloran:https://www.bbb.org/us/ok/oklahoma-city/profile/consultant/red-star-consulting-llc-0995-90071038https://www.redstarconsultingllc.com/RED STAR CONSULTING, LLC(312) 818-0811   (405) [email protected] BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Unlock the secrets to a prosperous business future as BBB Accredited Business owner and business strategist, Kyle Golding of The Golding Group, shares in a vital discussion on the how-tos of effective business planning. The conversation promises to arm you with strategies for setting and achieving both profitability and growth. We dissect the importance of early-bird planning in Q3, setting lofty yet reachable goals, and the art of breaking these down into measurable objectives. Don't miss out on tips to guide you through the importance of a SWOT analysis and tracking progress with KPIs, while ensuring you're not just in your business but working on it to guarantee a lucrative year-end.Peek behind the curtain of managing finances as if your business's survival depends on it—because it does. Kyle shares the fine line between day-to-day operations and strategic oversight that can prevent the panic of cash flow crises. Cap off your business toolkit with the underrated power of networking. Kyle shines a light on the impact of casual coffee meet-ups with fellow entrepreneurs, where cross-industry chit-chats can lead to groundbreaking ideas and open doors to new ventures.We also offer some insight into navigating the uncertainties of an election year and the importance of being agile in the face of policy and economic changes. And we wrap things up by reaffirming the need for strategic planning, iterative business processes, and embracing the creative solutions that emerge from challenges—all with the backing of a supportive network. Join us for this episode and set the stage for a year of smashing business milestones with Kyle Golding.Follow Kyle Golding and listen to his podcast:https://thegoldinggroup.com/https://www.facebook.com/StrategicBusinessGrowth Listen/Watch/Stream/Subscribe https://lnkd.in/gRRW7GF7Apple Podcast bit.ly/TheGoldingGroupVideos on YouTube bit.ly/GoldingGroupYouTubeSpotify bit.ly/SGPSpotifyiHeartRadio bit.ly/SGPiHeartSpreaker https://lnkd.in/g5VQu67KGoogle Podcast bit.ly/SGPGoogleGoodpods https://lnkd.in/gDAmbpEWAmazon https://bit.ly/SGPonAmazonAudible https://adbl.co/41HkMZ1Podchaser bit.ly/SGPodchaserPod Link http://pod.link/1275659816Deezer bit.ly/SGPDeezerPodcast Addict bit.ly/SGPodAddictFollow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

From the bustling streets of Ghana to the grandeur of the American dream, we're thrilled to turn the mic over to Francis Flair, a business consultant with a story that defies the odds. Francis is a firm believer in the power of customer service, but he also recognizes that many companies fail to grasp what that entails. Tune in as we dissect the dangers of vague customer service directives and highlight the need for precise definitions of 'excellent service'. We'll share some real-life examples of how enabling employees to make decisions can significantly improve customer experiences. Francis also shares his valuable perspective on the importance of creating an unwavering culture of service, even if it means navigating through tough times.We're not stopping at surface-level insights. Join us as Francis delves into the significance of owning decisions and admitting to mistakes in the customer service industry. Learn from his own experiences, and discover how leadership plays a fundamental role in establishing a culture that prioritizes customer service. We'll also explore the joy of learning from others and the importance of context in understanding one's journey. So, buckle up for a rollercoaster ride of insights, wisdom, and meaningful conversation, all bundled into one riveting episode. You won't want to miss it!Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

Are you ready to be enlightened? Join us as we illuminate the subject of lighting design with our guest, Lu Phillips of Blingle Premier Lighting. Lu paints a vivid picture of how lighting can dramatically transform spaces, from landscape lighting that enhances the beauty of the evening to holiday lights that give life to festive occasions. We promise that, by the end of this episode, you'll see light in a completely different way!Our exploration doesn't stop there. Venturing into the heart of Oklahoma, we uncover the artistry and innovation behind some of Blingle's most captivating projects. Have you ever wondered what a water tower would look like bathed in light? Or how an entire city block can be transformed into a themed holiday spectacle? Then this episode is a must-listen for you! Join us and Lu as we reveal how advances in technology and reduction in prices have made LED lighting an everyday marvel. Get ready to be inspired and discover how light can evoke emotions and bring magic into your spaces.Follow BBB Serving Central Oklahoma on Facebook, Instagram and LinkedIn @BBBCentralOK

In this episode of the Build with BBB podcast, Casey Farmer sat down with 2022 Woman of Integrity winner, Amy Singleton to talk about showing up authentically, being who you are on purpose and finding your tribe of customers and partners. See more conversations like this at BBB Serving Central Oklahoma's Women in business conference, Revere & Revel on Sept. 20, 2023! Ticket info can be found on BBB social media channels @BBBCentralOK

In this episode of the Build with BBB Podcast, Vice President of Marketing Casey Farmer and Taelor Connell of Polston Tax & Accounting sat down to talk about developing confidence when receiving solicited or unsolicited feedback. What does this mean for small business owners and managers? Tune in!

In this 1:1, podcast host, Casey Farmer sits down to talk with Founder/Inventor, Sharina Perry of Utopia Plastix about her why, community, business, faith, family, and helping others use their talents. Sharina will speak at BBB Serving Central Oklahoma's annual women in business conference, Revere & Revel on Sept. 20!

Rev up your small business spirit! Stream S2 E2 of Build with BBB on Spotify now! Discover HR insights, community impact, family dynamics, and Zac's "main street" support, all packed with inspiration for your success! Tune in and thrive!

Join Casey Farmer, VP of Marketing, and Kitt Letcher, President & CEO, as they unveil the exciting world of the "Build with BBB" Podcast! Get ready for an exhilarating journey filled with captivating interviews, cutting-edge trends, and thrilling collaborations. Discover upcoming events that will inspire and inform, while witnessing the power of collaboration in action. Brace yourself for a podcasting experience that will leave you energized and hungry for more!

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Listen as Travis Watkins of Travis W. Watkins Tax Resolution & Accounting Firm discusses some of the new things to keep and eye out for when setting up your taxes.

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Listen as Travis Watkins of Travis W. Watkins Tax Resolution & Accounting Firm talks about some tax pitfalls and cautionary tales.

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Listen as Travis Watkins of Travis W. Watkins Tax Resolution & Accounting Firm discusses some of the crucial step to setting up your business taxes for success.

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Listen to part 3 of our conversation with Business Coach Dr. Nathan Mellor of Strata Leadership as we discuss developing emerging leaders.

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Listen to part 2 of our conversation with Business Coach Dr. Nathan Mellor of Strata Leadership as we continue the topic of leadership fatigue.

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Listen as we discuss the topic of leadership fatigue with Business Coach Dr. Nathan Mellor of Strata Leadership

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Join us for part two of this inciteful series with Scaling Up business coach, Stacy Eads.

Welcome to BBB® Serving Central Oklahoma's Build with BBB® podcast. Listen as we have conversations with our team and local business leaders. Our goal is to give tangible takeaways and action items that help will you grow personally and professionally. Join us as you Build with BBB®. Join us for a two-part series with Scaling Up business coach, Stacy Eads who has some exciting news!

In this episode listen as the BBB Serving Central Oklahoma's marketing team gives some tips for the upcoming holiday season.