And Another Thing

On this week’s episode, Helene and Joella share stories from the first concert of the season, question whether “brain food” is really doing its job, and reflect on a week of customer interactions that left them wanting to ask, “Are you alright, love?" They also explore the delicate balance of saying “no” in hospitality, and how setting boundaries with customers can either risk losing business—or create stronger loyalty in the long run.

On this week’s episode, Helene and Joella celebrate one full year behind the mic. Featuring special clips from listeners sharing what they love about the show, they take a nostalgic look back at favourite moments, memorable episodes, and the stories behind some of their most iconic sayings. From technological learning curves to standout segments, titles, and plenty of laughter created along the way, this episode is a celebration of how far they’ve come—and the community that has grown with them.

On this week’s episode, Helene and Joella prove that even a chaotic start can lead to plenty of laughs—and a strong finish. From power outages and internal flooding to late-night dinners, this episode delivers on both humour and real-life hospitality moments.Amid it all, a couple of wholesome stories restore their faith in humanity—including an unexpected matchmaking moment.Helene then flips the script on the hospitality experience, diving into the idea of rating customers - much like how others rate and review business - and explores how simple actions can go a long way in boosting their score.

On this week’s episode, Helene and Joella are finally back in the studio together after four weeks apart. Helene shares stories from her recent trip home, including some eye-opening cost comparisons between England and Canada when it comes to the hospitality experience. Meanwhile, Joella fills her in on the workplace drama that unfolded while Helene was away. The conversation also turns more reflective as they discuss the realities of living abroad and the bittersweet feeling of watching time pass for loved ones back home.

On this week’s episode, Helene and Joella explore the idea that saving the pennies really does take care of the pounds — especially in hospitality. They dive into how small, everyday cost-saving habits can make a meaningful difference in a business, and why clearly communicating those goals to staff is key to getting everyone on board. Of course, it wouldn’t be complete without a controversial question — is a hot dog technically a sandwich?

This week, Helene and Joella unpack the history behind the infamous “The customer is always right,” exploring what the phrase was intended to mean—and how it’s been stretched, twisted, and overused in modern hospitality. Along the way, another concert makes it onto the calendar, travel plans start brewing, and a stranger sitting a little too close becomes the catalyst for some entertaining cultural observations.

On this week’s episode, Joella and Helene revisit the psychology of café environments and why these spaces play such an important role in human connection. From there, they dive into the realities of hospitality life, comparing the traditional 9–5 workday with the unpredictable world of shift work, and how each lifestyle has its own individual impacts.

Aannnd we're back! On this week's episode Joella and Helene are back from their Christmas and New Year break, stepping into 2026 with motivational resolution content (just kidding they avoid resolutions), encouragement and drive for the future (nope, they are still wadding the water wondering how to make dreams come true) and more stories about the hospitality work environment (the only thing they know for certain). Join us for more laughter in a new season of And Another Thing.

It’s starting to feel a lot like Christmas in this week’s episode. Joella and Helene dive into the similarities and differences of the festive season across the countries they’ve lived in. As a special treat for the final episode of the season, this extended installment leans fully into the friendship dynamic that has shaped the podcast from day one.

On this week's episdoe Helene is back from vacation - sun kissed and full of rest and relaxation - while Joella laments on her week while she endured Helene's absence. Remembrance Day also happened, and let’s just say trying to enforce a one-minute silence in a busy café was peak stress with a side of chaos. And good news: Hyacinth has returned, ready to supply premium content for our ongoing soap opera, “These Are the Days of Our Regulars.”

In this week’s episode, Joella dives into her theory about how she and Helene manage their team—drawing some hilarious (and surprisingly accurate) parallels to life as schoolteachers. They also chat about what it’s really like to serve people on their worst days, and how much emotional energy goes into showing up with kindness. Plus, they unpack the art of upselling: why it matters for the business, and how it can actually enhance the customer experience when it’s done right.

In this week's bite sized episode, Helene and Joella build their fantasy menu in a world where stomachs never get full. Helene attempts to pin down where in the world she will be when this episode drops - her sense of geography may be questionable, but the holiday certainly won't be!

On this week’s episode, Joella and Helene share stories from their week that spark the all-too-familiar servers response, “No problem” — even though it definitely is a problem. They dive into the things they wish they could say to customers, versus what actually comes out, and they daydream about the kind of restaurant/cafe they’d love to visit, complete with their ideal vibes, food, and chaos level.

This week, Helene and Joella dive into the world of food delivery services — exploring how they shape both businesses and consumers alike. With spooky season in full swing, they also share how Halloween is celebrated in their respective countries and what they would do in some 'spooky would you rather'.

This week’s episode comes to you fresh from a whirlwind week — complete with late-night concerts, border crossings, and a mini holiday adventure for Helene and Joella. The duo swaps stories from their night out and relives the chaos of all the things that somehow ended up on the floor during Thanksgiving.Along the way, they dive into the big questions: What does Thanksgiving really mean, and where did it all begin? Are these “fresh goods” actually fresh? And can you really trust someone to watch your stuff while you step away? Tune in for laughter, reflection, and the kind of pivotal life discussions this podcast can deliver.

Laughter kicks this week's episode off, because sometimes pushing record and seeing what comes out is the only way forward. Helene and Joella explore big cafe life vs little cafe life and how leaders of a business have a financial outlook as well as a staff and customer experience mindset. A rare Milo question comes through this week after the legend himself stopped in to say hello and offer a random thought.

On this week's episode, Helene and Joella explain the difference of new staff vs old staff and how the new is always an adjustment but having old staff come back is a refreshing change of pace. Both of them dream about whether they would prefer to work in a smaller cafe or a larger one which naturally leads to a chat about sandwiches.

On this week's episode, Helene and Joella vent their frustrations with fall becoming punkin season rather than pumpkin season. Things start to go haywire with accents and pronunciations, they discuss loyalty cards and how they benefit a business and the pivotal question of 'if you had to introduce yourself as your hidden hobby what would you be called?' is asked.

On this week's episode Helene and Joella discuss the difference between service and hospitality and how that impacts the human experience of connection. Spots on spots and stripes on stripes, can this line of clothing be pulled off and is there an age cap to it? Helene's final question of the episode stumps Joella...will she forfeit an answer or manage to say which she would rather?

In this week's episode, a tale of white lies are spun within the lives of retail and hospitality. Helene and Joella discuss the small lies they tell to customers to ease their days behind a counter. They discuss the communal cafe life of some European countries and if it would be possible in Southern Ontario. As well as all of these topics, they create some rather questionable names for the characters of their respective stories.

On this week's episode, delirium haunts Joella and Helene as they discuss covering uneaten food in a cafe and how to eat correctly with a knife and fork. They have a very special Milo's question of the week and a reveal at the end of the episode that settles a long discussed debate. Stay seated until the credits start rolling...

This week's episode has been dubbed a milestone episode and to honour that, Helene and Joella bring on their very first guest! The company is phenomenal, the conversation flows with ease and naturally the laughter comes. Please give a warm welcome to our very first guest....

On this week's slightly shorter episode Joella and Helene swap differences of car break downs in Canada, England and New Zealand. They go over some of the mental work it takes when you move countries and the small details that are constantly being thought of.

On this week's episode, Joella and Helene wrap up their first aid training where Kev number two appeared and provided more questions for the class. They explore what it's like to have dogs and kids in restaurants and cafes and Milo's question takes a walk down memory lane.

On this week's episode, Helene and Joella are at a first aid course and naturally there is always one in the class that makes the day more difficult than it needs to be. For the last few weeks, they have talked about their Staff Day coming up, this week they share how it went and some of the tasks the teams had to do.

On this week's episode, a flat beginning turns into a laughing fest, like all good stories about clearing tables do. Helene and Joella talk about something they are going to implement into their own cafe job and how it affects a customer experience. Both of them confess how they themselves were Margarets in a situation, and this week's question of the week makes Joella question the intricacies of a super power.

On this week's episode, Joella and Helene experience the stark contrast of back to back concerts, they answer a question from a listener and they explore some cultural differences regarding directions and measurements. It might not sound riveting but throw in the question of 'What does a leader look like?' and 'Did the hot dog make it to the seat?' and you have an episode.

On this week's episode Joella and Helene walk down memory lane and share how their hospitality stories began. They expose their polar opposite emotional responses to saying goodbye to their homeland, and this week's "Who Does That?" creates some disturbing minds eye images...you have been warned.

She's back! On this week's episode, Joella is back in the 'studio'! Two days after getting off the plane Joella and Helene go to a concert, a cyclist attacks Helene with their sweat, a real life Margaret encounter takes place, oh yeah and they talk about New Zealand. After three weeks of being apart, their friendship is tested by Milo's question of the week and laughter is inevitably had. It is good to be back together.

On this week's episode, Joella and Helene discuss the lack of personal space while working behind the counter of a cafe, how a personal touch becomes a questionable act and how a little bit of eavesdropping can create drama. Helene has a light bulb moment about kiwis and Joella debates on what she would do for a years long holiday.

On this week's episode, the seasons are shifting towards outdoor dining in the northern hemisphere, Joella and Helene discuss patio woes. While Joella is still on holiday in New Zealand, this episode is slightly shorter but filled with laughter and some Canada Day celebrations.

On this week's episode, Helene and Joella have some thoughts, views and opinions on others, thoughts, views and opinions. Helene chases someone famous through the airport and Joella makes a confession she'll likely regret later.

On this week's episode, Joella shares some exciting news that has been kept secret for the last few weeks. Travel stories are swapped and a discussion on what tipping looks like in different continents, occurs. With this week's Milo question the fate of the world's musical future is at stake.

On this week's episode the curtain is drawn back on what really goes on behind the scenes of recording a podcast, some bloopers that have occurred and some shorter stories that have ended up on the cutting room floor.

On this week's episode, Helene and Joella discuss the importance of a good sandwich when it's time to let someone go. A gang of Margarets descend upon them during a busy rush. They share some insights into what makes them miss their home countries and a question from a listener runs wild, whether in public or private - that'll be up to you.

On this week's episode, Joella and Helene resolve the jams and jellies confusion the previous episode. Helene shares some customer stories from the long weekend, weekenders. A customer's relationship status gets evaluated from a 'behind the counter' perspective, there's a chat about the weather and Milo's question of the week has Joella stumbling over her words.

On this week's episode, Joella and Helene get confused about jams, jellies and jello. They explore how having a different accent can cause confusion, or hilarity, with certain names or animals. Milo's question of the week creates a weird visual and they explore the nuances of working on Mother's Day and how customers can make a lasting impression.

On this week's episode Joella and Helene pour some cold water over the steamy notion that owning a cafe is romantic, through the realities of needing a pee on a hot busy day when there is no time to stop. Helene walks in half way through a story, gets confused while telling another one and Joella shares some back pocket comebacks she's been dying to say to customers.

On this week's episode Helene has a public announcement, Joella tries to describe the difference between New Zealand food and Canadian food and they both talk about the feeling they have sometimes, of being famous. There is a story of a random encounter with a stranger, they share what it really means when you are being called a madam and what happens when customers try to be funny when hands are loaded fully...or was that fully loaded hands?

Is common sense something you're born with, or a learned attribute? This week, Joella and Helene explore what a lack of common sense looks like, they introduce a new genre of cafe customers, Margaret is brought to life and they may have just created a new Saturday night tv show.

Have you ever wondered what goes on behind the counter at a cafe/restaurant? Here's your chance to have a peak behind the scenes of the hospitality/customer service. Joella and Helene talk about the funny things customers say, how to reign in a belly laugh in an inappropiate situation, what it is to be a weekender, and exploring the frustrations of 'Who Does That?'