Practically Tomorrow

Mike Gutierrez of GoTo speaks with James Abercrombie, Acronis’ Global Community Lead, about business continuity and disaster preparedness, amidst the world’s most alarming cyberthreats facing MSPs and IT teams. Together, they dig into Acronis' latest Cyberthreats Report, which is based on telemetry from over 1M unique endpoints, highlighting ransomware’s move to extortion-first tactics, increased exploitation of legitimate tools for lateral movement, control plane vulnerabilities, and the increased operational integration of AI in cyber attacks. James emphasizes that cyber risk is now defined by more of a trust failure, and the need for business continuity planning to account for data exposure, regulatory impact, and reputational risk, not just system restoration. The conversation covers managed service providers as high-value targets due to RMM access, supply chain attacks, data classification, segmentation, and incident response that includes workflow automation to reduce human error. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow James Abercrombie: https://www.linkedin.com/in/cyberbeard Connect with Acronis: https://www.linkedin.com/company/acronis Read Acronis' Cyberthreats Report: https://www.acronis.com/en/resource-center/resource/acronis-cyberthreats-report-h2-2025 Learn about the LogMeIn Resolve Data Protection Suite powered by Acronis: https://www.logmein.com/features/resolve/bdr-software 

Max Marchand, Sr. Director of Product Management at GoTo, talks with Adrian Brady-Cesana, founder and Chief Experience Officer at CXChronicles, about how AI is fundamentally changing the way teams build products and deliver customer experiences across The Four CX Pillars. Max and Adrian explore the benefits of AI-driven product development like “vibe coding” to collect customer feedback and accelerate prototyping, the importance of customer personalization, and what it takes to maintain brand trust when AI becomes the first, or a recurring, point of contact with customers. They discuss how AI is blurring traditional job functions and what this means for product, engineering, and UX teams. In this episode, they also highlight GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work Follow Adrian Brady-Cesana: https://www.linkedin.com/in/adrianbradycesana Listen to The CXChronicles Podcast: https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi?si=81aab483736b4913 Learn about CXChronicles: https://cxchronicles.com

Olga Lagunova, GoTo's Chief Product and Technology Officer, discusses human-centered AI with Beth Rudden, the CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. This episode looks at explainable AI with a data science lens, covering real-world applications in high-stakes fields like healthcare and the importance of transparency in AI systems to ensure real-world use by humans. Together, Olga and Beth also discuss common challenges in AI development, the importance of being deliberate with AI deployments, and how to effectively drive AI adoption. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Connect with Beth Rudden: https://www.linkedin.com/in/brudden Learn about Bast AI: https://bast.ai

Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss how AI is fundamentally reshaping talent development and the employee experience. In this episode, they dig into GoTo’s 2025 Pulse of Work report. A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. Together, Meredith and Dan dig into the need for adaptability and soft skills like critical thinking, in an AI-integrated work environment. They also explore the future of work with AI potentially accelerating a shift towards remote work, strategies for upskilling employees, and adapting organizational structures to harness AI’s potential. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Dan Schawbel: https://www.linkedin.com/in/danschawbel Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Olga Lagunova, GoTo’s Chief Product and Technology Officer, catches up with Neil C. Hughes—a Top Voice on LinkedIn and producer/host of the Tech Talks Daily podcast. This episode is geared toward business leaders who are looking to adopt AI or are already integrating AI into their organizations. Together, Neil and Olga discuss future-proofing AI projects, avoiding pitfalls, and how to set AI projects up for measurable success. Key insights? Aligning AI with business problems, the critical role that data readiness plays, investing in employee AI training, navigating "shadow AI," and focusing on gradual, measurable wins. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Neil C. Hughes: https://www.linkedin.com/in/neilchughes Catch Olga on Neil's Tech Talks Daily podcast: https://open.spotify.com/episode/7jcEki77Jrfu2GWSyTu30F?si=WWVLFkWJRTykXRb1M0_NXQ Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Meredith Hawkins, GoTo’s Chief People Officer, and Dan Schawbel, Managing Partner of Workplace Intelligence, discuss the transformative impact of AI on the workforce. They explore how Chief People Officers are adapting to AI's impact on the employee experience and traditional job functions. Together, they discuss GoTo’s 2025 Pulse of Work report, revealing the untapped potential of AI in organizations of all sizes and its impact on the workplace. A key finding, 51% of employees believe physical offices will become obsolete in the future. And 62% of employees prefer AI-enhanced remote work over in-office. The episode also covers AI's role in enhancing work-from-anywhere flexibility, how agentic AI can transform departments like HR, recruiting, and customer care, as well as the importance of AI transparency in the workplace. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Dan Schawbel: https://www.linkedin.com/in/danschawbel Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Peter Mahoney, GoTo’s Chief Commercial Officer, sits down with Jacob Morgan—five-time bestselling author, TED speaker, and founder of the Future of Work Leaders Community—to explore how AI is shaping the workplace, leadership, and the employee experience. Together, they discuss GoTo’s latest 2025 Pulse of Work report, revealing the untapped potential of AI in organizations of all sizes and its impact on the workplace. A key finding, 51% of employees believe physical offices will become obsolete in the future. And 62% of employees prefer AI-enhanced remote work over in-office. Jacob shares insights on the evolving role of technology for CHROs, the unique challenges and opportunities for small businesses, practical advice for leaders, and why human connection remains essential in an AI-driven world. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Jacob Morgan: https://www.linkedin.com/in/jacobmorgan8/ Catch Peter on Jacob's 'Future Ready Leadership' podcast: https://open.spotify.com/episode/7FSCi9a72IsRNvkiiqUu1Z?si=d2d4397d78bf44a4 Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

This episode covers the latest, most alarming cyberthreats and how Managed Service Providers, business leaders, SMBs, and consumers can defend against them. Joining GoTo's Kim Zupancic is Steve Brining (CISSP), Cybersecurity Evangelist at Acronis, CW3 and a Commanding Officer in the Arizona Army National Guard. Together, Kim and Steve delve into Acronis' Cyberthreats Report, which is based on over 1M unique endpoints worldwide. Steve covers the most common attack vectors, the red flags to look for especially with the rise of AI-driven attacks, how MSPs can position themselves as trusted cybersecurity advisors, and practical tips on staying vigilant. No surprise, the best offense is a strong defense — from everyday tactics, like multi-factor authentication, to the more advanced like GenAI-assisted defenses, deep fake recognition drills, and incident response plans. Knowing businesses aren't the only targets out there, this episode concludes with pro-tips for consumers too. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Connect with Acronis: https://www.linkedin.com/company/acronis Read Acronis' Cyberthreats Report: https://www.acronis.com/en-sg/resource-center/resource/acronis-cyberthreats-report-h2-2024/ Learn about the LogMeIn Resolve Data Protection Suite powered by Acronis: https://www.logmein.com/features/resolve/bdr-software

Peter Mahoney, GoTo's Chief Commercial Officer, discusses how AI is impacting the job market with Zeus Kerravala, Founder and Principal Analyst at ZK Research. Together, they explore how AI is reshaping jobs, with considerations for small and medium-sized businesses. Zeus explains the transformative potential of AI, the importance of re-skilling, and the roles employers and governments can play in this global digital transformation. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Zeus Kerravala: https://www.linkedin.com/in/zkerravala Learn about ZK Research: https://zkresearch.com Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Fresh off the heels of GoFurther, Peter Mahoney, GoTo's Chief Commercial Officer, catches up with Brian Solis, Digital Futurist and Head of Global Innovation at ServiceNow, about how AI already is and will radically transform the workplace and human behavior. As a nine-time best-selling author, Brian shares how to rethink your mindset to become the visionary and voice for a future that doesn’t yet exist, a concept covered in his latest book, Mindshift. Peter and Brian delve into GoTo's 2025 Pulse of Work Report, which surveyed 2,500 global employees and IT leaders on AI use and sentiment. Spoiler alert! A key finding, 62% of employees said AI is significantly overhyped, but 86% admit they aren't using AI to its full potential. The episode also covers how business leaders can lead with empathy, and lean into the unknown to unlock AI's transformative potential. Connect with GoTo: https://www.linkedin.com/company/GoTo Follow Brian Solis: https://www.linkedin.com/in/briansolis Check out Brian's latest book, Mindshift: https://briansolis.com/books Watch GoFurther, a virtual event experience, on-demand: https://www.goto.com/resources/gofurther-event-registration Read GoTo's 2025 Pulse of Work Report: https://www.goto.com/resources/pulse-of-work

Joe Walsh, VP of Global Marketing at GoTo, discusses AI and customer experience with Michael Krigsman. As the founder and host of the widely acclaimed CXOTalk podcast, Michael shares how companies of all sizes can delight customers with Generative AI, stressing the importance of AI being seamless and invisible to customers. Together, Michael and Joe discuss the importance of trust, transparency, leadership buy-in, and high-quality data in deploying AI effectively. The episode also explores how AI can offer SMBs an edge. Keep the convo going! Join us live on June 17 for GoFurther, a virtual event experience: https://www.goto.com/resources/gofurther-event-registration Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Michael Krigsman: https://www.linkedin.com/in/mkrigsman Learn about CXOTalk: https://www.cxotalk.com

Alix Hagan, VP of Marketing at GoTo, discusses the latest AI and IT trends with Alex Kantrowitz, independent tech journalist and founder of the Big Technology newsletter and podcast. As a veteran journalist, Alex sheds light on the current state of generative AI—covering key players OpenAI, Anthropic, and Google DeepMind—and where the market is headed. Alix shares her take on how artificial intelligence is influencing IT, the value it offers SMBs, the practical ways to implement AI, and the pitfalls to avoid. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Follow Alex Kantrowitz: https://www.linkedin.com/in/alexkantrowitz Subscribe to Big Technology: https://www.bigtechnology.com

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for small to medium-sized businesses with Jon Arnold, independent technology analyst and founder of J Arnold & Associates. A tech thought leader, Jon offers a unique take on how AI can help automate tasks, increase operational efficiency, and introduce new capabilities, like AI agents for business communications. The discussion also covers the evolution of the digital workforce, the significance of choosing the right AI technology partner, and how SMBs can get started on their AI digital transformation journey. Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Connect with Jon Arnold: https://www.linkedin.com/in/jarnoldassociates Learn about J Arnold & Associates: https://www.jarnoldassociates.com

Olga Lagunova, Chief Product and Technology Officer at GoTo, discusses human-centered AI and what it takes to implement AI-powered solutions with accomplished AI leader, Beth Rudden, CEO of Bast AI and former IBM Distinguished Engineer and Chief Data Officer. As a practicing cognitive scientist, Beth offers a unique and practical take on how to upskill organizations, how business leaders can drive AI workforce transformation, and how AI can augment human intelligence. Beth and Olga also discuss the future of AI, emphasizing AI literacy and community-driven AI.   Connect with GoTo: https://www.linkedin.com/company/GoTo   Learn about GoTo: https://www.goto.com   Connect with Beth Rudden: https://www.linkedin.com/in/brudden   Learn about Bast AI: https://bast.ai

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's evolution and AI value creation with Rudina Seseri, Founder and Managing Partner at Glasswing Ventures, a leading venture capital firm investing in early-stage, next generation AI and frontier technology startups. Peter and Rudina cover impactful AI technologies, and what AI means for tomorrow's workforce. Of note, Rudina shares actionable advice for how businesses of all sizes can evaluate and adopt AI, using Glasswing's Enterprise AI Value Creation Framework.   Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Learn about Glasswing Ventures: https://glasswing.vc Connect with Rudina Seseri: https://www.linkedin.com/in/rudinaseseri Sign up for "Rudina's AI Atlas" LinkedIn newsletter: https://www.linkedin.com/newsletters/7034541488067760128 Check out Glasswing Ventures’ Enterprise AI Value Creation Framework: https://glasswing.vc/resources/enterprise-ai-adoption-framework

Jesse Booth, Senior Director of Security Operations at GoTo, discusses the importance of a Zero Trust security model with Brian Deitch, Chief Technology Evangelist at Zscaler. Jesse and Brian share practical strategies for organizations embarking on a Zero Trust journey, noting the pivotal role that IT teams play. The conversation also delves into AI's undeniable, transformative impact on cybersecurity.   Connect with GoTo: https://www.linkedin.com/company/GoTo   Learn about GoTo: https://www.goto.com   Connect with Brian Deitch: https://www.linkedin.com/in/cloud-god   Learn about Zscaler: https://www.zscaler.com

Peter Mahoney, Chief Commercial Officer at GoTo, discusses AI's practical applications for customer service with Ron Given at Sensys Gatso USA, a leading provider of traffic safety solutions. Ron shares how Sensys Gatso USA deployed AI to support their call center, which saw transformative benefits in quality assurance, employee efficiency, and a higher CSAT. Peter and Ron also get into the organizational journey of adopting artificial intelligence tools and future AI advancements for CX.   Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo: https://www.goto.com Learn about Sensys Gatso USA: https://www.sensysgatso.com

David Evans, VP of Product Management at GoTo, discusses practical applications of AI for customer experience with Shep Hyken, a New York Times bestselling author and renowned customer service expert. Shep offers actionable insights on integrating AI to improve customer interactions. The episode covers the evolution of AI, its impact on customer service, ethical considerations, and the necessity for a human touch in digital interactions. They also delve into strategies for selecting the right AI technology partners and highlight the importance of transparency and workforce adaptability in AI deployments.   Connect with GoTo: https://www.linkedin.com/company/GoTo Learn about GoTo:  https://www.goto.com  Learn about Shep Hyken:  https://hyken.com