Retail's Most Wanted

Dustin Greene explains how organized retail crime operates as a coordinated enterprise, not just isolated theft. The shift to pattern recognition, cross-jurisdiction collaboration, and real-time intelligence is critical to disrupting these networks. Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersRetailers in California face a complex and fast-moving regulatory environment, creating a growing need for coordinated legal strategy and earlier engagement in the policy process.The big pictureRachel Michelin, President of the California Retailers Association, says the California Retail Law Center was created to give in-house legal teams and industry leaders a dedicated forum to collaborate on compliance, litigation, and regulatory strategy.What’s driving itRegulations are expanding beyond original legislative intentCompliance pathways are often unclear or impracticalLitigation risk continues to increase across the stateWhat the center doesBrings together retail legal teams and law firmsShares real time insight on regulatory and litigation trendsIdentifies issues earlier in the rulemaking processSupports more proactive engagement with policymakersWhat’s nextThe center could expand beyond California, creating a broader platform for multi-state collaboration as similar policies emerge nationwide.Bottom lineThe California Retail Law Center is designed to help retailers move faster, collaborate more effectively, and engage earlier in shaping the rules that govern the industry.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersAs in-store incidents become more unpredictable, employee safety increasingly depends on how quickly help can be activated in the moment.The big pictureKenny Kelley, founder of Silent Beacon, says retail safety is shifting beyond training and procedures toward tools that enable immediate response during high-risk situations.What’s changingRetail environments are less predictable than in the pastIncidents extend beyond traditional theft scenariosLegislators are beginning to mandate employee safety tools in some statesThe gapPolicies and training prepare employees, but they do not always translate into action during fast-moving incidents.The shiftWearable safety technology allows employees to instantly alert 911, share location data, and notify internal teams with a single action.Bottom lineRetail safety is evolving from preparation alone to integrated, real time response capabilities.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersOrganized retail crime often moves across cities and states. Boise’s approach shows how long term partnerships and real time intelligence sharing can disrupt traveling theft crews before they move on.The big pictureEd Fritz of the Boise Police Department says Idaho has been tackling organized retail theft long before the term ORC became common. That early focus helped Boise build systems that allow investigators and retailers to respond quickly when traveling crews arrive.What they’re seeingTheft tied to addiction still drives many local cases.Traveling ORC crews regularly move through Idaho via interstate routes.As Boise grew, it became a more frequent stop for organized groups.How Boise respondsORCA Idaho created a shared intelligence network between retailers and law enforcement.Real time information sharing helps investigators connect incidents faster.Collaboration with Western States ORCA allows cities to track crews moving between states.Why partnerships matterFritz says the difference between a relationship and a partnership is commitment. Strong partnerships between retailers, investigators, and prosecutors allow faster response, stronger cases, and more successful prosecutions.Bottom lineOrganized retail crime operates across regions. Fighting it requires the same level of coordination.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersOrganized retail crime is no longer just physical theft. The real leverage now sits in how stolen goods are converted to cash and moved globally through cryptocurrency.The big pictureInternational disputes lawyer Mahmoud Abuwasel argues that smash and grab is only the front end. The real sophistication is financial. Crypto allows syndicates to move profits across borders, fund operations, and scale faster than traditional banking systems would allow.Where enforcement strugglesThe biggest gap is jurisdiction. Technology and blockchain analytics are strong, but cross border legal coordination is slow. That delay gives criminals time to move funds again.Bottom lineFollow the money. Disrupt the financial layer and you weaken the enterprise.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersOrganized retail crime in Arizona is coordinated, profit-driven, and increasingly mobile — making shared intelligence the key to stopping repeat offenders.The big pictureDetective Mark Holtzen, Vice President of AZ ORCA, says the state’s strategy hinges on uniting law enforcement, retailers, and prosecutors to connect cases in real time and treat ORC as organized crime not isolated theft.Policy backdropArizona recently strengthened tools, including a new gift card fraud statute, and prosecutors are pursuing ORC cases as felony-level organized crime, including extradition when necessary.What’s nextThe biggest opportunity for 2026: expand training beyond specialists so patrol officers, retail employees, and prosecutors recognize ORC earlier and build stronger cases from day one.Bottom lineORC operates as a network. Arizona’s response is building one to match.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

What’s happening:Leaders across retail, law enforcement, and policy shared what is actually working in the fight against organized retail crime.The takeaways:Slow down and verify: Fraud depends on urgency. Pausing disrupts the scam.Let experience drive policy: Laws work best when informed by real enforcement and retail realities.Align expectations: Public and private partners need clarity on goals and roles.Consequence matters: Task forces, funding, and legislation must reinforce accountability.Stay centered in policy: Extreme swings weaken impact. Balanced approaches earn support.Layered defense: Combine people, technology, sensors, and intelligence.People first: Education, awareness, and safety power prevention.Smarter surveillance: AI, license plate readers, GPS, and pattern detection are changing the game.Partnership is the baseline: Without collaboration, progress stalls.Be the hub: ORCAs that convene retailers and law enforcement drive results.Why it matters:Organized retail crime thrives when systems are fragmented and uncoordinated.The bottom line:Trust and coordination are the foundation of effective ORC prevention.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersOrganized retail crime has evolved into a coordinated, data-driven business, forcing retailers to elevate loss prevention from a back-office security function to a strategic, cross-functional priority tied directly to profit protection.What’s changingRetailers are moving from reactive responses to predictive ORC models.Disparate systems are being unified across POS, video, loyalty, and location data.Early, non-confrontational customer engagement is proving to be a powerful deterrent.AI is translating complex data into clear risks and recommended actions.How it worksHawkins outlines a four-layer analytics model:Descriptive: What’s happening across stores, products, and regions.Diagnostic: Why losses are occurring, including methods and networks.Predictive: What’s likely to happen next based on patterns and risk scoring.Prescriptive: What actions store teams and leaders should take.Bottom lineLoss prevention is no longer about catching shoplifters; it is about using data, analytics, and AI to protect margins, employees, and customers at scale.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters:Gift card fraud is one of the easiest ways organized retail crime quietly drains money from shoppers and retailers—and it’s often connected to much larger criminal operations.The big picture:On Retail’s Most Wanted, Scott Glenn, VP of Asset Protection at The Home Depot, explains how ORC has evolved from visible theft into coordinated, cross-border crime that’s hard to detect and harder to prosecute.Key points:Gift cards are a prime target: Anonymous, fast, and easy to launder, they’re often drained before victims know a crime occurred.This isn’t petty theft: ORC is “shoplifting for greed,” used to fund broader criminal activity.Education + coordination work: Training shoppers and associates, stronger state task forces, and federal action are starting to make a difference.What’s next:Criminals will keep adapting—but growing collaboration between retailers, law enforcement, and lawmakers is finally narrowing their advantage.*Correction Notice: Scott Glenn is a lawyer. He has not served as a prosecutor.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Organized retail crime continues to pressure retailers nationwide, and the role of private security is changing fast. In the latest episode of Retail’s Most Wanted, WGS Group CEO Marcus Skeen breaks down what’s shifting on the ground and why deterrence still matters.Why it mattersEven with tougher penalties in some states, ORC remains a daily operational issue. Shrink, safety concerns, and store disruptions continue to ripple across the industry.What Skeen is seeingThreat levels may have dipped slightly, but complexity hasn’t.He notes that many security providers drifted into passive roles—observing and recording incidents rather than actively deterring them.The shift back to deterrenceSkeen argues the industry needs a reset.That includes better training, clearer expectations, and tools that support professionalism, like body-worn cameras monitored in real time and supervisors who can respond quickly when situations escalate.What retailers often underestimateVisible, confident security presence influences more than theft.It affects how employees feel at work, whether shoppers choose to stay in the store, and how likely repeat offenders are to target the same location again.The bigger pictureRetailers frequently hesitate to leverage stronger security measures due to liability concerns.Skeen’s view: risk grows when expectations aren’t clear, and training isn’t consistent.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture:Retailers and law enforcement are collaborating in ways they weren’t just a few years ago. On the latest episode of Retail’s Most Wanted, Marty Carpenter talks with Matt Kelley, SVP at LV, about how real-time data and smarter partnerships are reshaping the response to organized retail crime (ORC).Why it mattersORC continues to rise, but the industry’s ability to respond is strengthening. Kelley says momentum is picking up as retailers, police, and solution providers share information more quickly and more openly.Inside the new collaboration modelSummits like the Utah Organized Retail Crime Alliance (UTORCA) gathering are accelerating progress. Leaders leave aligned on priorities, expectations, and proven tactics. That clarity turns conversation into action.Tech is the turning pointReal-time data is giving retailers and law enforcement a shared view of what’s happening. LV’s tools serve as “eyes and ears” where traditional surveillance doesn’t exist, helping teams deploy resources faster and more precisely — especially during retail blitz operations.What’s aheadKelley sees the future in “data stitching” — seamless information flow from solution providers to retailers to law enforcement. The goal: faster insights, quicker case building, and more efficient outcomes.Utah helped set the national standard with one of the first ORCAs. The next opportunity is deeper collaboration across states.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

West Jordan, Utah, is growing fast — and so is its exposure to organized retail crime (ORC). With new developments, big-box clusters, and major highways cutting through the area, law enforcement faces a challenge that extends far beyond city lines.Why it matters:ORC isn’t about one-off shoplifters. It’s organized networks targeting retailers across jurisdictions, and the costs ultimately reach consumers through higher prices and tighter margins.The challenge:West Jordan’s retail corridors attract professional theft crews who move quickly between neighboring cities. Rapid development means new retail centers open faster than police resources can expand, creating opportunities for repeat offenders who exploit the gaps.The response:The West Jordan Police Department is focused on specialized training, technology, and cross-city coordination to stay ahead. Investigators are being trained specifically in organized retail crime and are embedded in regional task forces that share intelligence and resources across Utah’s Wasatch Front. The city also works closely with retailers through the Chamber of Commerce to maintain open, fast communication when new threats emerge.Tech advantage:Improved surveillance systems, merchandise tracking tools, and store design updates are making a measurable difference. Stronger evidence means faster prosecutions and better deterrence, while visibility upgrades help stop theft before it starts.What’s next:As development continues westward, collaboration will be the key. Utah’s law enforcement and retail leaders are building a model based on information sharing and mutual support — proving that interdependence, not independence, is how communities keep retail crime in check.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

What’s happening: Taylorsville Police Chief Brady Cottam says organized retail crime (ORC) is keeping officers busy and driving up costs for consumers — even if it doesn’t always make headlines.Why it matters: ORC drains local police resources and impacts prices across communities. With major retailers like Target and Walmart in Taylorsville, Cottam says the issue is both local and regional — requiring coordination across city lines.Big picture:Collaboration across jurisdictions and with retailers has improved thanks to shared radio and report systems.But the biggest challenge? Staying focused amid competing priorities like violent crime.Cottam calls for an “old school” approach — more community awareness and willingness to speak up.The takeaway: Combating ORC isn’t just a police issue — it takes partnerships, technology, and a watchful public to make a real dent.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters:Organized retail crime (ORC) isn’t petty theft — it’s a complex, fast-evolving threat that touches everything from consumer prices to workplace safety. Amber Bradley, founder of TalkLP News, says it’s time for the industry to start talking honestly about it.The big picture:Bradley launched TalkLP to cut through decades of “fluff” in loss prevention news. Her mission: give LP professionals quick, unscripted insights that help them stay ahead of evolving threats — and strengthen ties between retailers and law enforcement.Between the lines:LP roles have expanded far beyond shrink and theft. Post-COVID, they now include safety, violence prevention, and legislative awareness.Conferences like UTORCA and CLEAR are helping that collaboration become personal and actionable.The takeaway:Bradley’s message to retailers is simple — get real, get connected, and get involved. ORC is everyone’s problem, and solving it starts with honest, unscripted conversation.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The Big PictureOrganized retail crime (ORC) is evolving fast—blending in-store theft with digital fraud. Retailers making progress through tougher laws, AI, and collaboration, but big gaps remain.Key ChallengesRetailers still silo store vs. e-comm investigationsORC definition is outdated, focused mainly on physical theftToo many platforms for intelligence sharing—no single standardAI fraud tactics (deepfakes, social engineering) are advancing rapidlyEmerging SolutionsAI video analytics for faster theft detectionUnified commerce + loss orchestration: merge data, teams, and systemsFederal push for broader fraud/ORC intelligence sharingSolution providers teaming up across physical + digitalBottom LineProgress is real, but uneven. The future of fighting ORC lies in unifying channels, data, and defenses—and moving from reactive whac-a-mole to proactive, AI-powered prevention.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The Big PictureFormer Utah Commissioner of Public Safety Jess Anderson discusses the growing challenges in retail crime and law enforcement's technological gap.By the NumbersShoplifting has surged 94% since 201914% increase from 2024 to 2025 aloneKey ChallengesGovernment agencies lag 3-5 steps behind criminal elements and private sectorLegal restrictions on using advanced technology like facial recognition and AILimited ability to share data between private sector and law enforcementIncreasing violence in retail theft incidentsSolutions ProposedBetter communication between law enforcement agenciesImproved collaboration between private sector and law enforcementUpdates to legislation allowing better use of modern technologyEnvironmental design improvements in retail storesBottom LineSuccess requires aggressive enforcement, better inter-agency communication, and modernized approaches to using private sector technology in law enforcement.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters: Dr. Read Hayes, Director of the Loss Prevention Research Council, explains how modern surveillance technology impacts crime prevention, particularly in retail settings.Key findings:Surveillance platforms offer three core benefits: Deterrence (visible presence), detection (through audio and visual sensors), and documentation (evidence collection).Modern systems outperform legacy tech: Higher resolution, day/night capability, and networked integration dramatically improve suspect identification.The future is multi-sensor fusion: Hayes predicts advancements will combine visual, digital, and audio signatures with cross-organizational data sharing.Between the lines:Retailers facing crime surges are implementing these technologies defensively, balancing loss prevention with maintaining customer access to products.The bottom line:Surveillance technology creates both deterrence through visibility and accountability through better detection and documentation capabilities.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters: Utah's Organized Retail Crime Association has pioneered collaborative approaches to combat sophisticated retail theft since 2012, well ahead of the national spotlight on this issue.By the numbers:Established in 2012 when loss prevention officers noticed increasing sophistication in retail theftFocuses on repeat offenders and organized crime rather than typical shopliftingWill host its annual conference on October 1, 2025The big picture: UTORCA's success relies on real-time communication systems that allow retailers to alert each other immediately when theft occurs, helping build stronger cases against organized theft rings.What's next: UTORCA's upcoming conference (October 1, 2025) will feature the state Attorney General, local officials, and specialized training sessions, with a networking event on September 30 sponsored by LiveView Technologies.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why It MattersUtah Attorney General Derek Brown is building on established foundations to combat organized retail crime through strategic collaborations and enhanced enforcement techniques.Key InsightsThe Attorney General's office has assigned specific agents to monitor retail crime despite limited resourcesUtah's CASE (Crimes Against State Economy) Task Force coordinates retailers, law enforcement, and policymakersRecent legislative enhancements allow for charge aggregation, making prosecution more effectiveWhat's NextUtah continues to serve as a model for other states through its collaborative approach to combating organized retail crime, with an emphasis on information sharing across jurisdictions.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters:California, the world's fourth-largest economy, has implemented the most significant retail theft package in state history, with 11 bills designed to combat organized retail crime.Key achievements:Established California's first organized retail crime felony (2018)Created statewide ORC task forces through California Highway PatrolExpanded task forces from three to five, covering the entire stateImplemented cross-jurisdictional prosecution capabilitiesExpanded probable cause for retail theft casesThe bottom line:Through unprecedented collaboration between retailers, law enforcement, and state government, California is seeing positive momentum in combating organized retail crime.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

In this episode of Retail's Most Wanted, Detective Roland Burk of the Orem Police Department reveals how a Monday morning email led to breaking a major ORC case spanning multiple states with over $100,000 in stolen merchandise.Why it mattersThis case demonstrates how information sharing between law enforcement agencies across state lines can successfully disrupt organized retail crime operations that target multiple locations.The big pictureA BOLO (Be On the Lookout) alert from Michigan connected suspects to similar thefts in UtahThe crew used specialized backpacks with metal lining to defeat security sensorsLicense plate readers helped track the suspects' movements across state linesVideo surveillance provided crucial evidence linking the casesGo deeperDetective Burk's investigation found that seemingly isolated incidents were part of a sophisticated operation with merchandise intended for resale in Mexico.This episode highlights the importance of retailers maintaining quality surveillance systems and participating in information-sharing networks to combat organized retail crime effectively.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters: ILORCA (Illinois Organized Retail Crime Association) represents a novel partnership between retailers and law enforcement to combat rising retail theft in a state uniquely positioned as a logistics hub.By the numbers:Illinois state law sets felony theft at $300Chicago has the third highest volume of cargo thefts in 2025Nationwide cargo thefts have more than doubled to 338 reports monthlyWhat's working: ILORCA uses real-time intelligence sharing platform Auror to connect retailers and law enforcement across jurisdictions, helping identify patterns and build stronger cases.The bottom line: After early policy missteps, Illinois has created a collaborative model with ILORCA that's helping reverse retail crime trends through intelligence sharing, education, and policy reform.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big pictureHeritage Grocers Group operates 65+ stores across multiple banners in California, Texas, Nevada, Arizona, and Illinois, taking a localized approach to asset protection while leveraging technology and law enforcement partnerships.Why it mattersTheir multi-layered security strategy balances asset protection with customer experience, particularly in diverse communities with varying security needs.Key insightsFocus on individual theft rather than organized retail crimeStrong emphasis on local law enforcement partnershipsMulti-layered technology approach including surveillance and case managementCustomer-centric security measures with bilingual communication focusThe bottom lineHeritage Grocers Group's success stems from tailoring security strategies to local needs while maintaining consistent technology standards across locations.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters: Melissa Wacha, leading asset protection at Meijer, shares insights on fighting retail crime through technology integration and law enforcement partnerships.Key takeaways:Technology integration is crucial: Meijer focuses on creating a "single pane of glass" system to streamline investigations and evidence gathering across multiple software platformsMulti-jurisdictional challenges: Coordinating between different law enforcement agencies requires consistent documentation and standardized evidence sharing processesSuccess story: Recently closed a $1M case involving loyalty program fraud, working with Michigan AG's task force and FBIEmerging threats:Digital fraud growing: Omnichannel retail expansion creates new vulnerabilities in:Third-party systemsAccount takeoversFraud rule exploitationThe bottom line: Retailers must adapt to both physical and digital threats while strengthening law enforcement partnerships and investing in unified technology solutions.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture:Home Depot is taking an aggressive stance against retail crime while prioritizing customer and employee safety.Notable initiatives:Deploying off-duty police officers and patrol carsInstalling new camera technology and license plate readersBuilding strong relationships with local, state, and federal law enforcementKey challenges:Rising frequency and aggression of retail crimeAnonymous fencing through peer-to-peer marketplacesWhat's next:Home Depot is supporting legislation to increase accountability and close peer-to-peer marketplace loopholes while continuing to invest in security technology.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it matters:Vancouver Police Department's innovative approaches to retail crime offer insights into successful public-private partnerships and emerging challenges in retail theft investigation.The big picture:Shifting terminology: Officials are moving away from "shoplifting" terminology as it understates the organized nature of retail crimeMulti-agency cooperation: Success requires collaboration between retailers, police, and courtsTechnology challenges: Video format compatibility and electronic disclosure systems remain key hurdlesNotable initiatives:Business Liaison Officer Program: Facilitates direct communication between police and retailersProject Barcode: Targets violent shoplifters and chronic offenders through coordinated operationsKey challenges:Rising violence and weapons presence in retail theft incidentsCoordination with online marketplaces for investigating stolen goodsManaging complex relationships between unhoused populations, mental health, and organized retail crimeWhat's next:Vancouver PD aims to improve technological capabilities and public awareness about retail crime's connection to larger criminal enterprises.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture: A detailed look into how law enforcement investigates organized retail crime, highlighting the complex web of technology, cross-jurisdictional collaboration, and investigative techniques needed to solve these cases.Investigation ChallengesPattern recognition: Investigators piece together criminal behaviors, including shopping patterns and preferred locationsMultiple jurisdictions: Cases often span across different states and require coordination between multiple law enforcement agenciesTechnology trail: Investigators must track rideshare records, surveillance footage, and credit card transactionsKey BarriersUnreported crimes: Many victims contact banks instead of police, making case-building more difficultRetailer hesitancy: Some businesses are reluctant to share information due to reputation concernsBottom line: Success in combating organized retail crime requires stronger partnerships between retailers and law enforcement, along with sustained commitment to prosecution.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Key TakeawayThe Michigan FORCE Team is making significant strides in combating retail crime through multi-jurisdictional operations.Why it mattersThe team's integrated approach, with embedded prosecutors and cross-state collaboration, is creating a replicable model for organized retail crime units.What's nextThe team identified three key needs to expand their impact:Additional prosecutors (currently have 2, need 4-5)Fiscal analyst for money trackingMore storage space for seized goodsThe bottom lineDespite resource constraints, the Michigan FORCE Team has become a point of contact for multi-state investigations, with their model being adopted by other states like Pennsylvania.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture:Axon has expanded beyond law enforcement body cameras into private sector applications, with significant success in retail and healthcare settings.By the numbers:40%+ reduction in escalation incidents reported by customers using body camerasMultiple form factors and customization options available for different industriesKey innovations:Sleeker, smaller design than law enforcement versionsCustomizable faceplates to match company uniformsVarious mounting options including magnetic and lanyard attachmentsReal-time video sharing capabilities with law enforcementBottom line:Axon's body camera technology is evolving beyond simple recording devices into comprehensive security solutions that actively prevent and de-escalate potentially dangerous situations.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture: LiveView Technologies is hosting a town hall at the Delta Center focused on fighting organized retail crime through collaboration between retailers, law enforcement and security providers.Key details: Event will feature attorney generals discussing state-level initiativesPanel discussion on organized crime's impact across the supply chain Includes representatives from transportation, retail and law enforcement Skills challenges and activitiesThe bottom line: The message to struggling retailers is "you don't have to do it alone" - success comes through partnerships and information sharing between industry peers and law enforcement at all levels.Those interested in participating can reach out through LVT's website for future event invites. Content and key takeaways will be shared online.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture: Maricopa County is taking steps to combat organized retail crime (ORC) through stricter enforcement, retailer partnerships, and new legislation.Why it matters: These crimes aren't just about shoplifting - they're funding larger criminal enterprises including drug smuggling and human trafficking.Key strategies:Enhanced task force with lower thresholds for prosecutionPartnerships with Arizona Retailers AssociationNew legislation targeting repeat offendersEducational forums for retailers on reporting theftThe bottom line: Maricopa County's proactive approach aims to prevent it from becoming a city where ORC has become a major crisis.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture: California's Proposition 36 marks a significant shift in addressing retail theft by strengthening penalties and closing loopholes that had enabled widespread shoplifting under Proposition 47.Why it matters: The measure aims to reverse the surge in organized retail crime that has plagued California businesses since Prop 47's passage, while balancing enforcement with treatment options for drug addiction and homelessness.Key changes:Eliminates the "cite and release" approach for repeat offendersEnables aggregation of multiple thefts to reach felony thresholdsStrengthens partnerships between retailers and law enforcementWhat's next: Implementation is underway with extensive prosecutor training and renewed collaboration with retailers.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture: NRF leaders shared insights on their recent study on the impact of retail theft and violence this year, and how retailers can best engage with incoming legislators and administration officials.Why it matters: As retail crime increasingly crosses jurisdictions, retailers are seeking both technological and policy solutions to protect their businesses and employees.By the numbers:94% of Americans support federal action on organized retail crimeStates report significant cross-jurisdictional challenges in investigationsMultiple states have launched AG-led task forces in the past 24 monthsBetween the lines: Retailers are investing in emerging technologies like RFID, AI, and computer vision while strengthening partnerships with law enforcement.The bottom line: Success in combating retail crime requires a multi-faceted approach combining technology, law enforcement partnerships, and policy changes at both state and federal levels.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big picture: Organized retail crime has evolved into a sophisticated criminal enterprise that threatens not just retailers but entire communities. This year-end episode reveals the top 10 insights from 2024 that show how the problem - and solutions - are more complex than many realize.Why it matters: These lessons demonstrate that ORC isn't just about shoplifting - it's connected to broader issues like community safety, drug trafficking, and homelessness. The response requires coordination between retailers, law enforcement, and policymakers at all levels.Key takeaways:Small businesses are particularly vulnerable, losing up to 15% of merchandiseCriminal organizations operate like businesses, with sophisticated warehousing and distributionFederal response is ramping up through new legislation and dedicated resourcesWhat's next: The FBI's focus on dismantling entire criminal organizations, rather than just individual cases, suggests a longer-term strategy to combat ORC is taking shape. Meanwhile, states like Georgia and California are implementing new approaches to address both symptoms and root causes.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

On this episode of Retail's Most Wanted, John Matas, president of Blacklight Consulting and former head of investigations at Macy's, shares his expertise on the evolving landscape of organized retail crime (ORC).Key takeaways:Retailers face a "perfect storm" of challenges, including state-by-state decriminalization and rising theft thresholdsDigital fraud has become just as damaging as physical theft, with sophisticated criminals exploiting omnichannel retail vulnerabilitiesORC has evolved from small-group operations in the 1980s to sophisticated networks employing technical experts and complex fraud schemesThe retail industry, representing 25% of GDP and workforce, needs stronger law enforcement and policy support to combat rising lossesWhy it matters:ORC losses have grown from an estimated $25 billion to potentially $100 billion annually in the US alone. Without significant policy changes and increased enforcement, experts predict the problem will continue to worsen.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

The big pictureThe FBI views organized retail crime as part of broader organized crime efforts, and focuses on dismantling entire criminal organizations.By the numbers$112 billion in retail shrink reported in 202237% of that ($41.4 billion) is from outside theft58% of outside theft ($24 billion) is cargo theftKey challengesKey challenges include international criminal groups engaging in "crime tourism", cyber-enabled fraud in cargo theft, and criminals exploiting jurisdictional boundaries.FBI strategiesFBI strategies involve building partnerships with local law enforcement and retailers, focusing on the most egregious offenders, and leveraging international law enforcement relationships.Success storyA recent case in Dallas led to 101 indictments, significantly reducing cell phone store robberies in the area.Bottom lineWhile organized retail crime remains a significant challenge, the FBI's thorough approach aims for long-lasting impact through comprehensive investigations and dismantling of criminal networks.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

One big thingRansomware remains the top cybersecurity threat for retailers, despite the hype around AI.Why it mattersCybersecurity attacks have real-world impacts on consumers, from hospital diversions to school closures, yet many struggle to prioritize protection.Go deeperCSOs across sectors face similar challenges, with threat actors constantly evolving tacticsQuantifying cybersecurity risks is difficult, especially for small and medium-sized businessesGift card scams highlight the overlap between cyber and physical retail crimeAI is being cautiously explored to help prioritize threats and detect malicious filesThe bottom lineWhile AI generates buzz, cybersecurity experts are taking a measured approach, focusing on proven threats like ransomware while exploring AI's potential benefits.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Frank Patercity, Kroger's director of corporate security investigations, shares insights on the evolving landscape of organized retail crime (ORC).Why it matters: ORC is not just about property theft - it's linked to serious crimes like human trafficking and weapons offenses.Big picture: Retailers are joining forces with law enforcement and pushing for legislation to combat ORC effectively.Key takeaways:Gift card fraud is a growing trend in ORC, recognized by retailers and Homeland Security.Partnerships with law enforcement and other retailers are crucial in fighting ORC.Legislative efforts like the INFORM Act and Combating Organized Retail Crime Act are vital for long-term solutions.ORC investigations often uncover larger criminal networks and more serious offenses.The bottom line: Retailers must focus on people, not just property, to effectively combat ORC and its far-reaching impacts on communities.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Suzie Squier, President of the Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC), discusses the evolution of cybersecurity threats in retail and the importance of collaborative defense.Why it matters:As cyber threats evolve, retailers need to stay ahead. RH-ISAC facilitates crucial information sharing among its 270 member companies to combat emerging risks.By the numbers:10 years: RH-ISAC has been operating since 2014270: Number of member companies in RH-ISAC2: Size of the smallest cybersecurity teams in member companiesThe big picture:Cybersecurity threats have evolved from point-of-sale skimming to sophisticated ransomware and AI-enabled attacks. RH-ISAC helps members stay ahead through:Automated alerts on potential vulnerabilitiesRoutine threat briefingsClosed-door sessions to address specific threatsWhat they're saying:"Trust is our biggest commodity, and it's something that we treasure among our brand," says Squier on the importance of secure information sharing.What's next:RH-ISAC aims to grow internationally while maintaining its community feel. Key focus areas include:AI and its security implicationsCloud securityMergers, acquisitions, and divestitures in cybersecurityRetail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Why it mattersOrganized retail crime (ORC) has evolved beyond simple shoplifting into a sophisticated network of criminal activities that threatens the entire retail supply chain.The big pictureJonathan Gold, VP of supply chain and customs policy at the National Retail Federation, highlights the complexity and scale of ORC:ORC now encompasses cargo theft, gift card fraud, and other illegal activities to obtain goods for profit.Criminal networks have developed their own sophisticated supply chains for stealing and distributing goods.The impact extends beyond retailers to employees, consumers, communities, and the national economy.By the numbersA recent Verisk study shows a 46% increase in cargo theft in Q1 2024, with many incidents going unreported.What they're saying"Cargo at rest is cargo at risk," says Gold, emphasizing vulnerabilities in transportation and storage.What's nextGold advocates for:Increased federal understanding of ORC's complexityHarsher penalties for organized groups rather than individual perpetratorsMore support for state and local law enforcement to prosecute criminal enterprisesImproved reporting and partnerships between retailers, transportation providers, and law enforcementThe bottom lineORC is a complex, evolving threat that requires coordinated efforts from retailers, law enforcement, and policymakers to combat effectively.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

In this episode of Retail's Most Wanted, Arizona Attorney General Kris Mayes sheds light on the growing issue of organized retail crime and her team's efforts to combat it. With a background in law and public service, Attorney General Mayes brings valuable experience to addressing the complex challenges of retail theft and consumer protection in Arizona.The Organized Retail Theft Task ForceMayes discusses the Organized Retail Theft Task Force operating out of her office, emphasizing its importance in tackling a problem that extends beyond state borders. The task force collaborates with law enforcement agencies, community members, and businesses both within Arizona and across other states. This multi-state approach is crucial, as organized retail crime often involves operations that span multiple jurisdictions.Recent successes: Gift card cloning and baby formula theftTwo significant cases highlighted by Mayes demonstrate task force effectiveness. A sophisticated gift card cloning scheme was uncovered where criminals stole gift cards from stores, cloned them, and returned the cloned cards to shelves. When unsuspecting customers purchased and activated these cards, the funds were immediately drained. A baby formula theft ring was also dismantled during a time of nationwide shortages after being caught stealing baby formula from various retailers in Arizona and reselling it in other states.The broader impact of ORCAttorney General Mayes emphasizes that organized retail crime affects more than just businesses. It impacts the entire economy, drives up prices for consumers, and poses safety risks to retail workers who may encounter these criminals. The collaborative efforts of law enforcement agencies across states are crucial in addressing this widespread issue.By raising awareness and fostering collaboration between law enforcement, businesses, and the public, Attorney General Mayes and her office are taking significant steps to combat organized retail crime and protect Arizona's consumers and businesses.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

In the ongoing battle against organized retail crime (ORC), retailers and policymakers are continuously exploring innovative ways to curb criminal activity and protect businesses. One such initiative is the INFORM Act, a significant piece of legislation aimed at making it harder for criminals to profit from stolen goods through online marketplaces. In this episode of Retail's Most Wanted, legal expert Paul Singer discusses the role of the INFORM Act and how it is shaping the fight against ORC.What is the INFORM Act?At its core, the INFORM Act is a transparency law targeting high-volume sellers on online platforms. Its primary focus is ensuring that platforms collect and verify key information—such as contact details and bank account information—from sellers who meet certain thresholds. These thresholds include having over 200 transactions totaling $5,000 or more within a year. The law applies to major online marketplaces where the sale is transacted directly through the platform, such as eBay and Amazon.Challenges and gaps in the INFORM ActHowever, as with many laws, criminals have found ways to adapt. Some have shifted to smaller, high-margin items that are easier to move and harder to track. Others have tried to evade the law by setting up multiple accounts that don’t reach the reporting thresholds, or by taking transactions offline entirely.Additionally, the law doesn’t directly target the criminals perpetrating the thefts—it places the burden on online marketplaces to collect information and identify problematic sellers. As Singer points out, this has caused some frustration among law enforcement, as the act doesn’t necessarily result in catching the criminals, but rather provides more data to help track them.The role of state attorneys general and future improvementsState attorneys general play a crucial role in enforcing the INFORM Act alongside the Federal Trade Commission. Many states have implemented their own versions of the law, with some even expanding the provisions to close loopholes. For example, Georgia recently passed amendments to address the offline transaction loophole.Looking ahead, Singer believes that further legislative measures could strengthen the act’s impact. States like California are considering amendments to require online marketplaces to take a more proactive role in identifying and reporting suspicious sellers, which could enhance enforcement efforts.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

On the latest episode of Retail's Most Wanted, Mike Shore of Axon discusses the intersection of technology and security in combating organized retail crime. For security leaders and retailers looking to stay ahead of the curve, the message is clear: embrace technology, foster collaboration, and commit to creating safer, more transparent environments.Why it mattersOriginally known for its development of tasers, Axon soon recognized the need for body-worn cameras to increase transparency and accountability in public safety. As Shore put it, "People behave better on camera—on both sides." This pivot led to the creation of evidence.com, a cloud-based system that manages and stores digital evidence for law enforcement—a revolutionary tool that is now a staple in police departments around the globe.Axon’s success in public safety prompted them to explore how their technology could address challenges in the private sector with a focus on sectors like retail, healthcare, logistics, and critical infrastructure—industries increasingly impacted by violence and organized crime.Go DeeperShore and his team at Axon have ambitious goals. One of the company’s moonshots is to reduce deaths between public safety personnel and the public by 50% over the next ten years. This goal is not just limited to law enforcement interactions, but also extends to violent incidents in workplaces like retail and healthcare settings. The company is committed to providing technology that not only helps prevent crime but also enables retailers and law enforcement to work together more effectively when incidents do occur.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

On the latest episode of Retail’s Most Wanted, Ismael Moreno and Marc Tirheimer, key members of the California Robbery Investigators Association (CRIA) share insights on the evolution of fighting organized retail crime and the critical role of collaboration between public and private agencies.Adapting to changing crime trendsCrime trends have shifted dramatically since the 1970s when bank and armored car robberies were rampant, particularly in Los Angeles, which was dubbed the "robbery capital of the world." As these types of crimes have diminished, new challenges have emerged, such as follow-home robberies and smash-and-grab incidents. Adaptability and education are key to maintaining the relevance and effectiveness of investigators in a rapidly changing landscape.The Power of networking and collaborationNetworking between law enforcement officers and private sector professionals is crucial for sharing information, coordinating efforts, and ultimately solving crimes. The private sector often has information that law enforcement lacks, and vice versa. By working together, both sides can bridge gaps and ensure that criminals do not exploit jurisdictional boundaries.Focus on education and trainingCRIA is also deeply committed to education and training. Their conferences are certified by California’s Peace Officer Standards and Training (POST) program, allowing law enforcement officers to earn credits toward their certification. Similarly, private sector professionals can earn credits for various certifications, ensuring that all members are well-equipped to handle the challenges they face.As crime trends continue to evolve, the need for strong collaboration between law enforcement and the private sector has never been greater. Organizations like CRIA play a vital role in fostering these connections, ensuring that the "good guys" are always one step ahead.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

In this episode, Cory Lowe, director of research at the Loss Prevention Research Council (LPRC), delves into the complexities of organized retail crime (ORC) and provides valuable insights into the mindset and tactics of criminal groups. Understanding the diverse motivations and methods of ORC is crucial for developing effective prevention strategies.Offender profile variabilityThe definition of ORC can vary widely, which makes it complicated to tackle. For instance, offenders may range from individuals driven by addiction, who are often less responsive to traditional deterrents, to highly organized groups seeking to maximize profits. This variability in offender profiles necessitates a nuanced approach to prevention and detection.The Five Zones of InfluenceThe "Five Zones of Influence," is a framework that retailers can use to better understand and protect their stores. These zones encompass everything from the precise location of valuable items within the store to the broader community and cyber domain. By thinking strategically across these zones, retailers can create a layered security approach that not only deters crime but also facilitates effective investigation when incidents occur.A comprehensive approachA one-size-fits-all solution is insufficient in the fight against ORC. An effective approach must be integrated and comprehensive. This involves everything from maintaining a well-ordered and monitored environment (impression of control) to deploying overt deterrents such as signage and security measures in parking lots. The goal is to send a clear message to potential offenders that the store is a hard target.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

One big thingIn this episode, Dan Merkle, chairman and CEO of FaceFirst, discusses the evolution of facial recognition technology and its application in the retail industry, emphasizing the importance of distinguishing between the technology and its use cases.Why it mattersWhile facial recognition is widely used for everyday conveniences, such as unlocking smartphones, FaceFirst specializes in high-accuracy, uncooperative image capture in crowded environments. This capability is particularly valuable in combating organized retail crime, where individuals commit repeated thefts across multiple stores. By identifying these individuals, FaceFirst helps retailers mitigate losses and protect their businesses.Go deeperAddressing concerns about privacy and misinformation, Merkle acknowledged the fear surrounding the misuse of facial recognition technology. However, he highlighted the importance of transparency, compliance, and accountability in its deployment. FaceFirst ensures that data on non-offenders is anonymized and purged, while also providing guidelines for responsible use. Creating a safer environment for customers, employees, and communities is a mission we can all support.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

As a leading retail crime intelligence platform, Auror is revolutionizing how retailers combat organized retail crime (ORC). Auror helps retailers report, solve, and prevent crime, reducing violence and loss in communities. Auror Vice President of Retail Partnerships, Bobby Haskins, envisions a future where the industry collaborates more efficiently, leveraging cutting-edge technology to stay ahead of ORC, ultimately ensuring safer and more profitable retail environments.Data-driven offender trackingAuror leverages data from various retailers to identify and track the most prolific offenders, responsible for the majority of retail crime and violence. Traditional methods have retailers manually tracking incidents. Auror automates this process, allowing retailers to focus on the most critical 10% of offenders, implementing strategies to deter and apprehend them effectively.Law enforcement collaborationBy integrating license plate recognition (LPR) technology, Auror enables retailers to monitor vehicles associated with repeat offenders, enhancing situational awareness and preemptive actions. Auror recently launched a platform specifically for law enforcement, allowing for direct collaboration with retailers.Future outlookIn the next five years, Auror aims to unify retailers and law enforcement on a single platform, enhancing collaboration and data sharing. This integrated approach is expected to save time, focus on habitual offenders, and drive significant reductions in retail crime. Additionally, advancements in video analytics will further streamline the identification and tracking of suspicious behaviors.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

In this episode, we had the privilege of hosting two industry titans, Mike Lamb and Tom Arigi, who collectively boast over 84 years of experience in the retail sector. They offered invaluable insights into organized retail crime (ORC) and leadership.Organized retail crime: Then and nowORC has always existed, but was historically mistaken for individual shoplifting incidents. Modern collaboration in the retail industry has allowed for vital information sharing to successfully combat sophisticated crime rings. Post-pandemic, the violence and risk associated with ORC have escalated, posing significant threats to both financial stability and personal safety in retail environments, and necessitating a robust response from retailers.Technological solutions and future outlookIntegrating disparate technological solutions to create a cohesive ecosystem leverages machine learning, AI, and other advanced technologies to enhance safety and reduce theft. The retail landscape will continue to transform, driven by customer preferences and technological advancements. The key to success will be adapting to these changes and leveraging technology effectively to protect both profits and people.Leadership insightsMike Lamb stressed a people-first approach to leadership, combined with a focus on results. Building a great team and ensuring they are aligned with the organization's vision is crucial for achieving desired outcomes.Tom Arigi shared his guiding principles: Seek to understand before being understood, and value attitude and energy over knowledge alone. He emphasized the importance of fitting into an organization's culture and practicing the golden rule of treating others as one would like to be treated.Retail's Most Wanted is presented by LVT and the Attorney General Alliance. 

Phil Brock, mayor of Santa Monica, discusses the state of retail crime in the city, where stores report frequent daily incidents of theft by individuals, often from the unhoused population, creating an unsustainable business environment.Increasing theft Brock attributes the rise in theft to a lack of prosecution and enforcement by the county's judicial system. He highlights the $950 threshold for felony charges as problematic and notes that retailers are increasingly hiring private security, who are often hesitant to intervene.Impact on business The ongoing thefts affect store operations and insurance rates. Some businesses have already closed or moved due to these challenges, impacting the local economy and discouraging customers from visiting affected areas.Measures taken Santa Monica has increased police presence and response times and is working with store owners on preventative measures. However, many store owners are reluctant to involve police due to fear of increased insurance rates and potential retribution from thieves. Brock is also working with the state legislature to pass new shoplifting laws. He advocates for stricter consequences for theft and hopes for a shift in policy to balance enforcement and rehabilitation efforts.Future outlook Brock anticipates a shift back to stricter enforcement of shoplifting laws, aiming for a balanced approach that deters crime without mass incarceRetail's Most Wanted is presented by LVT and the Attorney General Alliance. 

NRF Protect brings together retail security leaders from across the country. Held in Long Beach this year, the conference boasts over 2,200 attendees, surpassing last year's turnout.The Core Mission: Prevent, Protect, PrevailNRF Protect focused on three key themes: Prevent, Protect, and Prevail**.** These themes encapsulate the conference's mission to address today's threats while anticipating future challenges. David Johnston, VP of asset protection and retail operations at the National Retail Federation, highlighted that organized retail crime is multifaceted, impacting various functions from cybersecurity to loss prevention. By bringing together diverse stakeholders, the conference fosters collaboration and knowledge sharing to strengthen defenses against these crimes.Collaboration is KeyOne of the most significant advantages of NRF Protect is the opportunity for attendees to network and collaborate. Johnston pointed out that while criminals are highly organized, events like this enable the "good guys" to coordinate efforts and share successful strategies. This collective approach is crucial for tackling sophisticated crime syndicates.Highlights and InsightsJohnston shared his excitement about the conference's diverse sessions, which cover both strategic and tactical topics. Presentations range from security operation centers to combating cybercrime and digital fraud. Notably, one session features a former perpetrator of organized retail crime, providing a unique perspective on prevention and detection.Looking AheadJohnston's parting words encapsulate the spirit of NRF Protect: success means improving collaboration, keeping people safe, and staying ahead of evolving threats. By fostering a broader understanding of the challenges and solutions, NRF Protect aims to enhance industry-wide resilience.Retail's Most Wanted is presented by LVT and the Attorney General Alliance.