The Driven Dental Podcast

We flipped the script for this episode.Operations Manager, Frankie, steps in to interview Matt Robinson—COO and co-founder of Operation Dental—for a real conversation on how Operation Dental got started, what the journey has actually looked like, and where it’s headed next.No script. No overthinking. Just an honest look at the wins, the challenges, and the lessons learned along the way—plus a few laughs and perspectives you won’t hear anywhere else.

In this episode of the Driven Dental Podcast, our guest host, Dave Womble, Chief Marketing Officer at Operation Dental, sits down with Dr. Nirh, partner dentist at Sandmine Dentistry, to explore his journey from associate to solo dentist of a thriving de novo practice.Reflecting on the first two years, Dr. Nirh unpacks how adopting an ownership mindset, prioritizing patient-centered care, and committing to constant learning fueled extraordinary growth, including an average of 150 new patients per month, surpassing $1.4 million in first-year revenue, and building a loyal team culture rooted in quality and communication. He emphasizes the power of preparation, relationship-building, and creating standout experiences that engage all five senses. From front desk to treatment rooms, every detail supports retention and reputation, making his office a place patients love to return to and tell their friends about.

In this episode of the Driven Dental Podcast, our guest host, Dave Womble, Chief Marketing Officer at Operation Dental, sits down with Dr. Nirh, partner dentist at Sandmine Dentistry, to unpack his path from Orlando to UCF, Tufts University, and a GPR at NYU Lutheran in Brooklyn during COVID leading up to becoming the force behind one of Operation Dental’s most successful start-ups.Together, they discuss what it takes to launch and grow a de novo practice. They cover leadership habits that keep his team strong, the patient-first mindset that drives loyalty, building trust with a new team, community growth, and how embracing modern technology like scanners, CT, and 3D printing fuels growth.

In this episode, we sit down with a seasoned dental assistant who’s transitioned to the front desk — bringing clinical experience directly to patient conversations. With years of hands-on chairside insight, she now plays a pivotal role in treatment plan presentations, patient education, and case acceptance.We explore:- The unique advantages clinical experience brings to front office communication- Strategies for simplifying complex treatment plans for patients- How to build trust and rapport from the first phone call to financial arrangements- Real-world examples of what works (and what doesn't) in treatment presentations- Common patient objections — and how to overcome them with empathy and clarityThis episode is packed with practical tips to help anyone in the office increase case acceptance and elevate the patient experience.

Content Warning: This is extremely intense subject matter. If you are around children or not in a good mental state, this may not be the episode for you. If you are able to listen, however, you will hear the story of one of the bravest people you will ever meet, Leigh Ann. 

Estrella is an amazing dental hygienist who brings two decades of clinical experience, insight, and heart to the conversation. From mastering the art of patient care to confidently presenting treatment recommendations, she shares the lessons learned from thousands of hours in the operatory.We dive into strategies for handling every type of personality that walks through the door, tips for building trust with patients, and how to communicate effectively—even when conversations are tough. Plus, we explore what it really means to be a great team player and how to foster a culture of support, respect, and collaboration within the practice.No matter your role in the practice, this conversation is packed with practical wisdom and real-world stories that will inspire and elevate your entire team.

In this episode, we sit down with the President of Leaders Real Estate (leadersre.com), Nate Palmer, who has developed over 600 urgent care centers nationwide. We explore the strategic frameworks behind site selection, lease structuring, buildouts, and market analysis—and how these principles apply directly to dental practice growth. This conversation bridges the gap between urgent care scalability and dental practice expansion. If you’re a dentist considering de novo growth, multi-site operations, or simply want a sharper lens on real estate as a strategic asset—this episode is for you. 

In this episode, we discuss all things dental assisting with an in-depth conversation with lead dental assistant and trainer, Nesh Agosto. From patient care to chairside efficiency, Nesh shares firsthand insights into the vital role dental assistants play in a thriving practice.We’ll discuss:✅ A day in the life of a dental assistant✅ Essential skills for success in the role✅ Challenges and rewards of working in dentistry✅ The impact of teamwork in a dental practice✅ How to greatly reduce your supply costWhether you're a dental professional, aspiring assistant, or just curious about the people who keep dental offices running smoothly, this episode is packed with valuable insights. Tune in for an engaging and informative discussion! 🎧🦷

In this deeply inspiring episode, we’re joined by Dr. Tim Davidson, a cancer survivor whose journey has profoundly shaped his outlook on life, work, and relationships. From facing life’s biggest challenges to finding strength in the unexpected, Dr. Davidson shares how surviving cancer transformed his perspective and priorities. What You’ll Learn in This Episode:The emotional and physical challenges of battling cancer and finding resilience.How surviving a life-threatening illness reshapes your outlook on work and career priorities.The importance of meaningful connections and how adversity strengthens relationships.Key lessons about gratitude, purpose, and living life to the fullest.Practical advice for anyone facing their own challenges or supporting loved ones through tough times.This conversation isn’t just about surviving—it’s about finding purpose and embracing what truly matters in life. Whether you’re looking for inspiration or a reminder to cherish the little things, this episode will leave you feeling uplifted and motivated. Don’t forget to like, comment, and subscribe for more powerful stories and life-changing perspectives.

In this episode, we’re diving into our 2025 game plan and sharing the lessons learned from a $10 million revenue increase in 2024. While we celebrated incredible growth, our profitability wasn’t where it should have been. This year, our mission is clear: build a stable, profitable company. What You’ll Learn in This Episode:Revenue vs Profit: Why higher income doesn’t always translate to higher profit and the true cost of growth.Understanding EBITDA: The metric banks use to measure profitability and how it impacts borrowing power.Profit & Loss (P&L) Basics: A step-by-step look at tracking income, managing expenses, and uncovering opportunities for savings.Proven Strategies to Boost Profitability:Using data to maximize efficiency.Cutting overhead with simple hacks like re-negotiating supplier contracts.Patient retention strategies to combat rising acquisition costs.Encouraging organic growth by optimizing operations and case acceptance.Creating an ownership mentality. Whether you’re running a dental practice or any other business, these lessons and strategies will help you achieve sustainable growth while maintaining profitability. Don’t forget to like, comment, and subscribe for more insights on leadership, business strategy, and profitability.

In these special episodes, we review John Maxwell's leadership classic, The 360 Degree Leader, through the lens of the dental industry. From dentists to office managers, hygienists, assistants, and front desk staff, leadership plays a critical role at every level of a dental practice.We explore how Maxwell's principles of leading up, across, and down can transform the dynamics within a dental team. Learn how to influence those above you (practice owners or senior partners), collaborate effectively with your peers, and inspire those you lead—all while fostering a culture of trust, communication, and excellence.Join us as we discuss practical ways to implement these leadership strategies in the unique environment of a dental practice. Whether you're managing a team, striving to grow in your role, or looking to strengthen the relationships that drive your practice's success, this episode is packed with actionable insights tailored specifically to the dental industry.🎧 Perfect for dentists, office managers, assistants, hygienists, and anyone passionate about building strong, successful teams in the dental field.

In this episode, we’re taking a deep dive into the lessons, challenges, and growth of 2024 with Operations Manager, Josh Reynolds. While it's been a strong business year with a $10 million increase in revenue, what is more impressive is the balance and growth that took place on the personal development side. Josh and I were dialed in at both work and home, and we’re sharing the insights that helped us do just that.Here’s what we cover:1️⃣ The Value of a CoachWhy consistency is king.The power of being coachable and how to fast-track your results.The challenge of finding the right coach for fitness, business, and life.2️⃣ Balancing Kids, Work, and FitnessNavigating life with a new family addition and the challenges of parenthood.What’s worked: how to cut out the nonsense.The importance of recognizing life as a series of seasons.3️⃣ Time, Aging, and KidsViewing time as the most valuable asset and strategies for buying more of it.How to replace energy-draining habits with growth-focused activities.The power of saying “No” and how your calendar reveals your future.4️⃣ Banking and Business ReflectionsThe realization that growth is great, but building a stronger, more stable company is essential for long-term success.5️⃣ Shiny Objects and Decision MakingLessons from spending $1 million on equipment in 2024.Balancing needs vs. wants in business and personal life.Whether you’re looking for inspiration to level up in fitness, business, or personal growth, this episode is packed with actionable insights to help you crush 2025. Don’t miss it!

We learned an important lesson about our company when our bank suddenly decided they were no longer going to lend to dental groups at the end of 2024. We had always structured our company for growth. The issue with finding a new bank, however, is that we have had more growth than a typical bank is comfortable with. To make us more attractive to investors, our new 2025 mission is to build a more stable company with a focus more on profit than pure growth.In this episode, we dive into the financial heartbeat of your dental practice or DSO — unpacking the key metrics and strategies that drive growth and profitability. Join us as we explore:💡 EBITDA Demystified: Why it’s the ultimate measure of your practice’s financial health and what it tells banks and potential buyers.🏦 Banking Basics: Tips for securing financing, building strong relationships with lenders, and using debt strategically for growth.💰 Cash Flow Mastery: How to keep your company liquid, manage cash reserves, and plan for the unexpected.Subscribe now and start building a more profitable future for your practice or group of practices!

In these special episodes, we review John Maxwell's leadership classic, The 360 Degree Leader, through the lens of the dental industry. From dentists to office managers, hygienists, assistants, and front desk staff, leadership plays a critical role at every level of a dental practice.We explore how Maxwell's principles of leading up, across, and down can transform the dynamics within a dental team. Learn how to influence those above you (practice owners or senior partners), collaborate effectively with your peers, and inspire those you lead—all while fostering a culture of trust, communication, and excellence.Join us as we discuss practical ways to implement these leadership strategies in the unique environment of a dental practice. Whether you're managing a team, striving to grow in your role, or looking to strengthen the relationships that drive your practice's success, this episode is packed with actionable insights tailored specifically to the dental industry.🎧 Perfect for dentists, office managers, assistants, hygienists, and anyone passionate about building strong, successful teams in the dental field.

Quin has not worked with us very long, but she has quickly proven how significant an impact a hygienist can make across the entire office. After coming to the United States from a difficult situation in the Philippines, Quin has worked hard to not only give patients the care they deserve, but lead by example in all aspects of the practice. If you are thinking of going to hygiene school or have just started as a newer hygienists, there is some invaluable information here. If you want to learn how to contribute no matter your role, there is great information on that too! 

As a self-proclaimed late bloomer, Dr. Amador has a unique insight on dentistry. After owning his own practice in south Florida, Dr. Amador decided to move his family and completely start over in Orlando. These experiences have taught him much, and now he shares the most valuable lessons with us! Perhaps the most valuable being his view of time. Learn how he maximizes every day through his habits, which are both extensive and impressive. 

As a self-proclaimed late bloomer, Dr. Amador has a unique insight on dentistry. After owning his own practice in south Florida, Dr. Amador decided to move his family and completely start over in Orlando. These experiences have taught him much, and now he shares the most valuable lessons with us! Perhaps the most valuable being his view of time. Learn how he maximizes every day through his habits, which are both extensive and impressive. 

As an office manager in a practice that has gone through significant change, Frankie has learned much on how to maintain a positive culture. Listen in as he goes into detail on his day-to-day as well as the leadership tactics he's used with great success. This podcast is a blueprint for treating your team with respect while getting positive results from them. If you are struggling with your team or culture, this episode can help you.

As an office manager in a practice that has gone through significant change, Frankie has learned much on how to maintain a positive culture. Listen in as he goes into detail on his day-to-day as well as the leadership tactics he's used with great success. This podcast is a blueprint for treating your team with respect while getting positive results from them. If you are struggling with your team or culture, this episode can help you.

Vanessa Challenger is a dynamic regional manager with a wealth of experience and a drive to reach her potential. Starting as a front desk, before being promoted to office and then regional manager, she has made significant strides after joining Operation Dental. Through mentorship and self-development, she has excelled in managing and leading teams. Her personal journey reflects both career growth and a passion for empowering others as she continues to focus on fostering strong relationships, developing talent, and driving operational success in the dental field. Vanessa Challenger is a dynamic regional manager with a wealth of experience and a drive to reach her potential. Starting as a front desk, before being promoted to office and then regional manager, she has made significant strides after joining Operation Dental. Through mentorship and self-development, she has excelled in managing and leading teams. Her personal journey reflects both career growth and a passion for empowering others as she continues to focus on fostering strong relationships, developing talent, and driving operational success in the dental field. Anyone looking to grow in their profession can learn from Vanessa. Anyone looking to grow in their profession can learn from Vanessa. As as she continues to focus on fostering strong relationships, developing talent, and driving operational success in the dental field. Anyone looking to grow in their profession can learn from Vanessa. 

Teaser episode: Vanessa Challenger, a dynamic regional manager with a wealth of experience, has made significant strides after joining Operation Dental. Join us next week as we further discuss her leadership journey. 

In this episode, we will hear from Dr. Derek Stallard, DMD, FIDIA. Learn more about his experience working with a previous DSO and his journey after joining Operation Dental,  bringing his expertise to a new level of patient care and operational excellence. Throughout his journey, Dr. Stallard has benefited from the mentorship of industry leaders, learning essential lessons in clinical practice and leadership. His passion for dentistry extends to guiding and advising the next generation of dentists, emphasizing the importance of mentorship, continuous learning, and patient-focused care.

In this episode, we will hear about Operation Dental’s inception story, discussing Dr. Peter Kelly’s career before he became co-founder and CEO of Operation Dental. From his experience working for a large dental corporation to owning his own private practice, his experiences quickly changed his view of the industry over the years. Learn how his partnership with host Matt Robinson turned a single practice into what is now Operation Dental, a dental services organization with 16 (and counting) offices, 250+ employees, a full executive team, and 40 million in revenue, all by putting people first, entirely without private equity backing. 

Ever wish you had a trusty guide to help you navigate the world of dental practice? Look no further than The Driven Dental Podcast. Dive into practice level leadership lessonsl, unravel the day-to-day experiences of dentists and dental professionals, and gain inspiration from visionaries in the dental field. You’ll learn to think and act like an owner, hearing how to navigate challenges and seize opportunities, all while fostering a mindset of discipline and continuous growth, both personally and professionally.