The Work Intelligence Loop

In this episode of The Work Intelligence Loop, Todd Michaud sits down with Gary Hawkins, retail innovation expert and author, to explore how AI and emerging technologies are fundamentally transforming the retail industry. They dive into the frameworks retailers need to navigate exponential technological change, from digital twin technology that simulates store operations in real time to agentic AI that will redefine how consumers shop and how retailers serve them. The conversation also covers the human side of the shift, what workforce transformation really looks like, how leaders can build cultures that embrace innovation, and why personalization and trust will define the next era of retail.

In this episode of The Work Intelligence Loop, Todd Michaud sits down with SC Moatti and Renee Niemi of Mighty Capital and Products That Count to discuss how AI is reshaping modern organizations. They explore how AI is transforming product leadership, accelerating innovation, and redefining competitive advantage across industries. From financial services to media, they share where AI is creating real enterprise value—and why leaders must move quickly to adapt. The conversation also covers the evolving role of Chief Product Officers, how investors are evaluating AI-driven companies, and what it takes to build smarter, AI-enabled organizations in a rapidly changing landscape.

In this episode of The Work Intelligence Loop, Todd Michaud sits down with Pete Lunenfeld, Founder of CurrentWave AI, to discuss how artificial intelligence is changing the way organizations manage knowledge and make decisions—especially in regulated industries like financial services. They explore the role of AI in knowledge management, how federating data across disconnected systems improves self-service, and why unstructured data represents a major opportunity for efficiency. Pete shares real-world use cases showing how AI can reduce workflow interruptions, improve access to information, and multiply effort across teams. The conversation also looks ahead to the future of AI in the workplace, including its impact on productivity, job satisfaction, and the evolving relationship between humans and intelligent systems.

In this episode of The Work Intelligence Loop, Todd Michaud sits down with Barb Lowman, President of CUNA Strategic Services, to discuss how credit unions can stay agile and innovative amid rapid change. They explore the role of AI and automation, the importance of culture and courageous leadership, and how credit unions can balance high-tech solutions with high-touch member experiences while preparing for the future of work.

In this episode, Todd sits down with Tarrah Palomino and Alexiss Abad of Papilio Collective — a consulting firm helping credit unions and financial institutions navigate complexity through human-centered transformation. Together, they explore why successful change has far less to do with technology and far more to do with people. Tarrah and Alexiss share their perspective on internal champions, what motivates long-time employees, and why loyalty often comes from simply understanding human needs. They also discuss how leaders can uncover hidden strengths within their teams, illustrate the benefits of change, and build momentum by tapping into what individuals genuinely care about. If you’re leading transformation in a financial institution — or trying to unlock better alignment, performance, and culture — this conversation is packed with insights on how to help people thrive through change rather than fear it.

In this episode of The Work Intelligence Loop, HuLoop Automation Founder and CEO Todd Michaud sits down with Wayne Miller, Executive Vice President and Chief Innovation Officer at the Independent Community Bankers of America (ICBA). Together, they explore how community banks are embracing innovation, adopting AI, and modernizing operations—all while maintaining the personal relationships that define their success.Wayne shares how the ICBA is helping bank leaders confidently navigate emerging technologies, strengthen customer trust, and prepare for the future of work in community banking.

The future of work is already here, and it’s more human than you think. Hosted by Todd Michaud, Founder and CEO of HuLoop Automation, The Work Intelligence Loop shares stories and conversations about how intelligent automation is unlocking creativity, purpose, and productivity in organizations everywhere.