Tried and Tested Podcast

As assessment programs confront increasingly sophisticated fraud and rapid advances in Artificial Intelligence, protecting trust and integrity has never been more complex. In this episode of Tried and Tested, host Isabelle Gonthier, PhD, ICE-CCP sits down with Paul Muir, Chief Customer Officer at risr/ and Board Chair of the Association of Test Publishers, for a candid conversation recorded live at the ATP Innovations in Testing Conference.With more than 25 years in the assessment industry, Paul shares a front‑line perspective on test security, the rise of agentic AI, and the evolving role of industry collaboration. Together, they explore how assessment leaders can move from reactive security measures to more strategic, forward‑looking approaches, and how ATP is helping guide the community through a period of rapid technological change.What you’ll learn:How the test security threat landscape is evolving, including organized cheating, content harvesting, and increasingly sophisticated fraud techniquesWhere assessment and credentialing programs remain most vulnerable today, and why keeping pace with fraud is such a challengeWhat agentic AI means in the context of assessment, and how more autonomous systems introduce both new risks and new opportunitiesHow AI can be used proactively to strengthen test security rather than simply reacting to emerging threatsHow Paul’s dual perspective as a technology leader and ATP Board Chair informs his view of where assessment is headedThe role ATP plays in helping the industry navigate innovation, security, and trust during periods of rapid changeWhy collaboration and community engagement are critical to protecting the integrity of assessment programsWho should listen:Assessment and credentialing leaders responsible for program integrityTest security, compliance, and risk professionalsEducation and assessment technology providersOrganizations exploring or deploying AI in assessment programsATP members and professionals engaged in the broader assessment communityAbout the guest:Paul Muir serves as the Chief Customer Officer at risr/ and currently holds the position of Board Chair for the Association of Test Publishers (ATP). With over 25 years of experience in the assessment sector, Paul is an experienced leader and active volunteer, specialising in areas such as test security, assessment reform, technology-enabled assessment, and Artificial Intelligence. Since joining risr/ in 2024, Paul, who is based in the UK, has been responsible for driving thought leadership, developing strategic partnerships, and fostering engagement across the industry, community, and customer base.

In this episode of Tried and Tested, host Isabelle Gonthier, PhD,- ICE CCP, Chief Assessment Officer at PSI and ETS, sits down with Jenn McNamara, Vice President of Strategic Products and Partnerships at BreakAway Games. Recorded live at the ATP Conference, the conversation explores how serious games are being used to support authentic, performance based assessment across defense, healthcare, and professional credentialing programs.Jenn shares how game based environments can capture real world decision making, reduce traditional test effects, and provide richer evidence of readiness than item based assessments alone. The discussion also covers the role of AI in game design and assessment delivery, the importance of accessibility by design, and what emerging innovation trends signal about the future of assessment.What you’ll learn:How “serious games” are defined and how they differ from surface level gamificationWhy authenticity, particularly cognitive fidelity, matters more than visual realism in assessment designWhat immersive, strategy based environments can reveal about real world decision making, stress, and readinessHow independent research and validation help make game based assessment credible and defensible in high stakes contextsWhere serious games are most effective in assessment programs, and where assessment leaders should be cautiousHow AI is influencing the future of immersive assessment, including adaptive scenarios and content variation, while maintaining rigor and fairnessWho should listen:Credentialing and certification leaders exploring authentic or performance based assessment approachesAssessment professionals seeking new ways to evaluate decision making, judgment, and applied skillsPsychometricians and assessment designers interested in emerging item types and validation modelsProgram owners responsible for accessibility, candidate experience, and exam integrityTesting and education technology professionals tracking the role of serious games and AI in assessmentAbout the Guest:Jenn McNamara is Vice President of Strategic Products and Partnerships at BreakAway Games, focused on delivering immersive solutions for education, assessment, and performance support. With over 25 years of experience in cognitive psychology, serious games, and AI-driven systems research and development, Jenn is a recognized leader and trusted partner raising the standard of advanced, technology-driven learning and assessment for defense, healthcare, and corporate sectors. Jenn’s pioneering design and development approaches set the accessibility standard for serious games. She speaks frequently at conferences including I/ITSEC, ATP Innovations in Testing, Serious Play, and Games for Change. In volunteer support of the industry, Jenn also directs the nonprofit Serious Games Showcase & Challenge and serves in leadership roles with the NDIA Human Systems Conference, Serious Play Conference, and ATP Innovations in Testing Conference.

This is our 50th episode of Tried & Tested and we’re marking the milestone with a conversation about what may be one of the biggest questions facing the workforce right now: how do people prove what they can do as change accelerates? Host Isabelle Gonthier welcomes Libby Rodney, Chief Strategy Officer at The Harris Poll, to unpack what “proof” looks like in today’s disrupted environment and why credentials are increasingly tied to confidence, mobility, and opportunity.Drawing on The Harris Poll research behind the 2026 ETS Human Progress Report, Libby Rodney explains how leaders can move beyond noisy narratives and toward signals that actually matter, especially as workers face rapid disruption, shifting skill demands, and rising pressure to demonstrate adaptability. Together, they explore the widening gap between interest and access, the need for clearer employer signals about what’s valued, and why the future of credentialing depends on trust, alignment, and measurable evidence, not just storytelling.What you’ll learn:What “proof of skills” really means in a labor market shaped by constant disruption and why workers are seeking evidence they can carry across roles and industries.How the 2026 ETS Human Progress Report was designed, including the role of benchmarking and how the focus evolved toward adaptability as a cornerstone theme.Why credentials are rising in importance right now, including the connection between workplace anxiety and the need for verifiable evidence of capability.What’s driving the demand vs. access gap (high interest, lower access), and the practical barriers that keep people from pursuing credentials.Why employer clarity is the unlock: what workers need employers to specify about which credentials matter, and why ambiguity discourages investment before cost even enters the picture.How AI is reshaping credential expectations, including why many workers want formal certification to verify AI skills, and why “using AI” isn’t the same as using it well.Who should listen:Credentialing, certification, and assessment leaders designing programs that must earn trust and prove value.Employers, HR, and workforce strategy teams deciding which skills and credentials matter most.Education and training leaders working to close the gap between learning pathways and real-world opportunity.About the guest:A scenario planner, cultural strategist, and navigation expert, Libby Rodney serves as Chief Strategy Officer at The Harris Poll where she helps Fortune 100 executives decode uncertainty and navigate transformational change. Creator of “The Next Big Think!” substack and co-host of “So Get This” podcast (new on Bubbler/iHeart Radio), her cultural intelligence framework has predicted major shifts including “quiet vacationing,” FOBO (fear of being obsolete), and the “lottery over logic economy.” Libby has commanded global stages at Davos, Cannes Lions, SXSW, Forbes CMO summit, Ad Week, and CES, establishing her as the go-to cultural decoder for organizations seeking to see around corners. Libby’s insights have been featured across major media outlets where she has become known for revealing not just what’s trending, but what companies must pay attention to in the next 18 months.

In this special HiSET edition of Tried and Tested, host Isabelle Gonthier, PhD, ICE-CCP welcomes vice president of the HiSET program Tanya Guerrero Haug, who sits down with Wyvonne Stevens‑Carter, Associate Commissioner for Public Adult Education at the Massachusetts Department of Elementary and Secondary Education. Recorded live at the HiSET Boston Roadshow, the conversation highlights how Massachusetts is expanding access to high school equivalency through statewide funding, flexible transcript policies, and partnerships that prioritize learner experience.Isabelle and Tanya also reflect on why the Massachusetts model stands out across the nation. From student ambassadors and staff pipelines to community‑driven innovation, this episode shows what is possible when policies remove barriers and adult learners are invited to lead. It is a compelling look at how assessment can open doors for individuals, families, and entire communities.What you’ll learn:How Massachusetts funds high school equivalency testing statewide and why this increases access for learners. Why the skills gap may actually be an investment gap and what this means for workforce development. How student ambassadors and student‑to‑staff pipelines create new opportunities for adult learners. The role partnerships play in strengthening adult education and supporting diverse learner needs. Key policy decisions that made Massachusetts a national example in high school equivalency access.Who should listen:Adult education leaders, instructors, and administratorsWorkforce development and policy professionalsCredentialing and assessment partners working to improve accessEmployers seeking to better understand the value adult learners bringAnyone committed to building opportunity through education and assessmentAbout the GuestsTanya Guerrero Haug, Vice President of HiSET, oversees the HiSET Program supporting the 30 states and territories that have adopted the HiSET. In this role, Tanya coordinates with the PSI HiSET Program teams, the HiSET Board, state directors and administrators, adult education providers, test centers, employers, and higher education institutions.Tanya’s team is directly responsible for HiSET contracts and partnerships, the HiSET suite of products, and adult education outreach. She oversees the HiSET webinars and conferences to keep professional development and program updates accessible. For more than 20 years, she has demonstrated her commitment to education by the various positions she has held in the industry and by her active community service.Wyvonne Stevens Carter is a senior education and workforce systems leader with deep expertise in adult education policy, cross agency alignment, and public investment strategy. As Associate Commissioner of Adult and Community Learning Services at the Massachusetts Department of Elementary and Secondary Education, she leads statewide efforts to strengthen adult learning systems that advance economic mobility, workforce readiness, and civic participation.Her work centers on designing and operating large scale public systems, aligning state and federal policy, funding, and accountability to ensure adult learners can access high quality pathways into postsecondary education, credentials, and family sustaining employment. She oversees complex funding portfolios, guides competitive procurements and performance based initiatives, and translates policy into clear operational frameworks that support implementation at scale.She brings particular strengths in state and federal policy implementation across adult education, workforce, and career pathways; systems integration spanning education, workforce development, and economic development; equity driven strategy and governance; fiscal oversight and public investment stewardship; data informed accountability and continuous improvement; and partnership development with government agencies, employers, higher education, and community organizations.

In this episode of Tried and Tested, host Isabelle Gonthier, PhD, ICE-CCP, speaks with Ashok Sarathy, Vice President of Assessment Products at GMAC, about the evolving role of assessment in global graduate management education. Drawing on more than two decades in the assessment industry, Ashok shares how GMAC has continuously adapted the GMAT and its broader assessment portfolio to meet changing candidate, institutional, and workforce needs.Recorded live in India during the i-ATP conference, the conversation explores global student mobility, holistic admissions, and the growing pressure on assessments to be more flexible, digital, and candidate-centered, while still maintaining rigor. Ashok discusses how technology and AI can improve preparation, fairness, and efficiency, while also highlighting where caution and strong governance remain essential.What you’ll learn:How GMAC approaches the balance between assessment rigor and candidate experienceWhy holistic admissions models are reshaping the role of standardized testingKey barriers students face when pursuing global graduate management educationHow assessments can better reflect real-world and workforce-relevant skillsWhere AI can enhance personalization, scale, and fairness in assessment designWhy human-in-the-loop oversight remains critical when applying AI in testingWhat the future of admission testing may look like, including lower-stakes pathwaysWho should listen:Assessment and testing professionals navigating digital and AI-enabled changeHigher education leaders involved in admissions and student mobility strategyCredentialing and assessment program owners balancing rigor and experienceTest development and product leaders responsible for portfolio strategyOrganizations exploring the future of admissions testing and candidate pathwaysAbout the Guest:Ashok Sarathy is Vice President, Assessment Products at GMAC and a former Chair of the Board of Directors of the Association of Test Publishers (ATP). At GMAC he is responsible for establishing the Assessment Portfolio Strategy, identifying opportunities for new Assessments and has P&L responsibility of the portfolio.Ashok has spent than 22 years in the assessment industry, initially enabling GMAC to transition the development and the delivery of the GMAT exam to new partners and in the process redefined the digital user experience associated with taking the GMAT exam. He implemented several innovations to improve the integrity of the GMAT Test.Later he launched the Next Generation GMAT exam, adding a new “Integrated Reasoning” section to the exam with input from faculty at business schools. He then assumed a product management role responsible for the P&L of the key products within the council’s assessment portfolio, launching new assessments like the NMAT exam and other candidate-friendly enhancements that enabled test takers to embark on their journey towards a management career. He developed and implemented the strategy to overhaul the supply chain necessary to deliver the portfolio of Assessment Products to drive market relevance, establish core capabilities and drive operational effectiveness.In 2020 he led the move to have GMAC’s suite of Assessment Products (the GMAT, the NMAT and the Executive Assessment) delivered online at the onset of COVID-19. He also evolved the customer care model to drive a timely and more satisfying response to candidate inquiries. Managing the intersection between applicants and management institutions, Ashok is always looking to develop and enhance assessments that are relevant, efficient and offer great test taking experience.

In this episode of Tried and Tested, host Isabelle Gonthier, PhD, ICE-CCP, speaks with Jeremy Carter, CEO of SentiraXR, about immersive simulations and the future of assessment. Jeremy shares how immersive environments can move learners beyond learning about a situation and into performing inside a realistic scenario, allowing assessment teams to observe competency, decision making, reasoning, and communication in real time.Jeremy explains how SentiraXR uses immersive simulation and AI-driven patient avatars to support authentic conversations, standardized scenarios, and detailed data capture. They discuss anytime and anywhere access through browser-based delivery, how rich interaction data can feed rubric-based reporting and learner feedback, and why a human in the loop approach is critical when using AI in assessment. The conversation also covers practical adoption guidance, including starting with one high-value scenario, maintaining sound assessment design principles, and treating implementation as a change management project.What you’ll learn:How immersive simulation differs from traditional e-learning for assessing competencyWhat real-time performance data can reveal, including decisions, reasoning, and communicationHow AI avatars support more natural, conversation-based assessment scenariosWhy standardized virtual scenarios create a more consistent experience for learnersHow transcription, data capture, and rubrics enable richer feedback for learners and educatorsWhat to consider when piloting immersive assessment, including starting with one high-value scenarioWhy human-in-the-loop review and AI guardrails matter in assessment use casesWhere immersive assessment is heading next, including adaptive approaches and psychometricsWho should listen:Credentialing and certification teams exploring performance-based and skills-based assessmentAssessment leaders looking for more authentic ways to evaluate communication and real-time decision makingProgram owners working with practical assessment formats who want more standardized scenariosAssessment designers and SMEs involved in scenario design and rubric developmentEducation and testing technology professionals evaluating XR delivery models, browser-based access, and AI avatarsOrganizations focused on fairness, consistency, and learner preparation through repeatable practice and feedbackAbout the Guest:Jeremy Carter is CEO and co-founder of Sentira XR, a University of Manchester spin-out developing immersive simulations and AI-enabled tools for education. With over 25 years’ experience in learning and assessment technology, Jeremy has worked with universities, professional bodies and awarding organisations to modernise how skills are taught and evaluated.He regularly speaks about the future of assessment and the role of emerging technologies in supporting authentic learning and skills development.If you found this conversation valuable, subscribe to Tried and Tested for more expert insights on credentialing, assessment, test security, and exam integrity.In This Episode:00:00 Intro00:45 Meet Jeremy Carter, CEO of SentiraXR03:01 Immersive Simulation vs Traditional E-Learning06:08 How XR Supports Performance-Based Assessment07:47 Anytime, Anywhere Access to Immersive Assessment11:20 How Simulation Data Improves Feedback and Evaluation15:02 Moving from Traditional Exams to Immersive Simulations19:26 Balancing Assessment Rigor with New Technology23:11 Accessibility and Fairness in Immersive Simulations27:39 The Future of Assessment: XR, AI, and Data31:50 Advice for Assessment Leaders Exploring Immersive Tools36:03 Closing Thoughts

In this episode of Tried and Tested, host Isabelle Gonthier, PhD, ICE-CCP speaks with Ian Cartledge from Entrust about identity verification and the evolving fraud landscape impacting credentialing and high-stakes testing. As online testing and digital registration processes expand, identity verification plays an increasingly important role in protecting exam integrity and ensuring the right candidate is taking the test.Referencing Entrust’s seventh annual Identity Fraud Report, which draws on more than one billion identity verification transactions across 195 countries, Ian discusses the rise in AI-enabled fraud, including deepfakes, injection attacks, and commercially organized fraud operations. The conversation explores how baseline identity verification, biometric and biographic matching, liveness detection, motion analysis, and layered verification approaches can help assessment programs reduce risk while managing friction in the test taker experience.What You’ll LearnHow AI-enabled fraud is becoming more organized, commercially accessible, and scalableWhy deepfakes are increasing across industries and the implications for online testingWhat injection attacks are and how synthetic video can be used to bypass identity checksHow liveness detection and motion analysis help identify impersonation attemptsThe importance of establishing a secure baseline identity during registrationHow layered identity verification tools can be used across the assessment lifecycleWhy balancing security controls with reduced friction is critical for candidate experienceWho should listen:Credentialing and certification leaders responsible for exam integrityAssessment professionals managing online testing or remote deliveryLicensure program directors evaluating identity verification practicesTest security and compliance teams monitoring fraud riskOrganizations seeking to strengthen identity verification within existing assessment processesGuest:Ian Cartledge, UK Home Office Senior Liaison, EntrustIan Cartledge is a seasoned executive leader with over 30 years of industry consulting experience delivering complex digital transformation journeys with a special focus on the public sector. He has served as a trusted advisor on numerous large-scale public-private partnerships, applying his deep understanding of market drivers and cross-sector innovation to optimize organizational efficiency and profitability.Currently, as Entrust’s senior liaison with the UK Home Office, Ian plays a pivotal role in strategic government relations for identity verification and digital identity solutions. Ian will provide actionable insights on establishing secure and trusted identity ecosystems between citizens, governments, and global service providers, illustrated with real-world examples.If you found this conversation valuable, subscribe to Tried and Tested for more expert insights on credentialing, assessment security, and exam integrity.

Discover how digital assessment is evolving through innovation, AI, and sustainable design in this conversation with EdTech consultant Geoff Chapman.What You'll Learn Where AI is reshaping the assessment lifecycle Why sustainable assessment must be built into assessment design How e-assessment impacts infrastructure, energy use, and learner experience Practical considerations for selecting and scaling digital assessment solutionsThe conversation examines how digitization and AI are reshaping assessment, while also introducing new challenges related to environmental impact, energy use, and system design. Drawing on his experience founding and exiting three education businesses, Geoff discusses growth strategy, solution selection, M&A, and why assessment organizations must better understand the full lifecycle of testing, from item development and psychometrics to delivery infrastructure and learner experience. Geoff also shares why sustainability, benchmarking, and data-driven decision-making should be central to assessment innovation, not afterthoughts. Whether you’re an exam owner, solution provider, or certification leader navigating digital transformation, this episode offers thoughtful insight into how the assessment community can innovate responsibly—while protecting quality, trust, and long-term value for learners worldwide.

In this episode of Tried and Tested, host Isabelle Gonthier is joined live from the I.C.E. Conference by Amy Schabacker Dufrane, Ed.D., SPHR, CAE, CEO of HRCI® — HR Certification Institute, to explore how HR certification builds connection, credibility, and measurable value for today’s workforce. As the leader of the world’s premier certifying and learning organization for the HR profession, Amy shares insights shaped by decades of experience across public, private, regulatory, and education sectors. The conversation focuses on the evolving role of certification as a strategic lever for workforce development, organizational performance, and global talent mobility. Amy discusses how HRCI has expanded beyond credentials to support continuous learning, professional community, and internationally aligned standards—while helping organizations upskill and reskill talent in the face of rapid change, including the growing influence of AI and shifting workplace expectations. Amy also reflects on the importance of engagement, thought leadership, and lifelong learning in elevating the HR profession, drawing on her work as a co-author, speaker, and creator of influential HR learning initiatives. Whether you’re a certification leader, HR professional, or credentialing organization seeking to demonstrate ROI, strengthen engagement, or support professionals at a global scale, this episode offers valuable perspective on how certification can drive both individual growth and organizational impact. What You'll Learn:How certification delivers measurable business valueHow organizations evaluate certification ROIWhy certification strengthens trust and career developmentHow it supports global talent mobility and long‑term capability building

In this forward-looking episode of Tried and Tested, host Isabelle Gonthier is joined by Janet Garcia, CEO of PSI and President of ETS, for a timely conversation on what’s next for assessment as the profession looks toward 2026. Recorded at PSI’s headquarters in Olathe, Kansas, the discussion reflects on the shifting landscape of credentialing and licensure and the growing responsibility assessment organizations carry in protecting public trust. Janet shares her predictions for the coming year, highlighting how artificial intelligence is reshaping the entire assessment lifecycle—from content development and delivery to how competence itself is defined in an AI-enabled workforce. The conversation explores evolving expectations around relevance, data-driven decision-making, and whether traditional single-point exams can continue to meet the needs of rapidly changing professions. The episode also takes a deep dive into test security, examining how emerging technologies present both new risks and powerful solutions. Janet outlines how AI, advanced identity verification, biometrics, and continuous monitoring are being used to stay ahead of increasingly sophisticated threats while preserving exam integrity at scale. Whether you’re a credentialing leader, testing professional, educator, or regulator, this episode offers practical insight into the trends and decisions that will shape assessment, AI adoption, and test security in 2026 and beyond.

In this special episode of Tried and Tested, host Isabelle Gonthier opens the new year with a curated look back at the most meaningful moments from the podcast’s 2025 conversations. Featuring standout clips and Isabelle’s personal reflections, this episode revisits the insights, innovations, and expert perspectives that shaped last year’s dialogue across credentialing, licensure, test design, and the evolving test-taker experience. Following a simple, narrative-driven format, Isabelle introduces each featured moment—offering context from the original episode, highlighting key takeaways from her guests, and sharing why the clip still resonates as we move into 2026. From competency models and workforce readiness to emerging technologies and multi-modal testing, this collection showcases the themes that defined 2025 for PSI’s global audience. Whether you’re catching up after the holidays, exploring episodes you missed, or seeking inspiration for the year ahead, this highlight reel delivers a thoughtful, energizing start to 2026—celebrating the conversations that continue to shape the future of testing and credentialing.

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Tony Ellis, Executive Director of the Oncology Nursing Certification Corporation (ONCC), for a deep dive into how competency modeling is reshaping the future of certification and professional development in oncology nursing. Recorded at ONCC’s Pittsburgh offices, Tony shares his unique path into credentialing and the lessons learned across accreditation, competency modeling, and certification program design.Tony discusses ONCC’s innovative approach to aligning competency profiles, role delineation studies, and test content outlines—creating a more cohesive and strategic framework for developing new credentials. He also highlights ONCC’s work on stackable credentials, assessment-based certificates, and the rigorous research guiding decisions about when a certificate should (or should not) evolve into a full certification. The conversation also introduces the ONCC “Runway” program, an onboarding and development pathway supporting new oncology nurses as they build readiness and confidence.Whether you’re refining your own certification programs, exploring modular learning pathways, or navigating how competencies can better serve workforce needs, Tony’s insights offer practical, forward-looking guidance for today’s credentialing leaders.

In this episode of Tried and Tested, host Isabelle Gonthier, PSI’s Chief Assessment Officer, sits down at the Conference on Test Security (COTS) with Anna Rubin, Manager of Professional Certification Programs at Cisco. Together, they explore the evolving landscape of test development, test security, and the operational strategies behind protecting one of the world’s most recognized certification programs.Anna shares her 30-year journey across credentialing, from early work in educational measurement to leading exam innovation at Cisco. She breaks down the organization’s “smart exam development” approach—using templates, frames, and performance-based labs to strengthen exam quality while reducing exposure risk. The conversation also touches on AI-driven pool expansion, the role of SMEs in validating generative outputs, and the balance between rigor and fairness for the minimally qualified candidate.From commercial cheating threats to the growing impact of AI on data integration and detection, Anna highlights the industry’s need for collaboration and collective action—especially through groups like the Credentialing Integrity Action Alliance.Whether you’re modernizing a certification program, enhancing your security strategy, or exploring the future of assessment, this episode offers practical insights into safeguarding integrity while elevating the test-taker experience.

In this episode of Tried and Tested, host Isabelle Gonthier sits down at ETS headquarters in Princeton, New Jersey with Ratnesh Kumar Jha, General Manager of Institutional Products at ETS, to explore how English language assessment is evolving for the workplace and beyond. Drawing on ETS’s mission and the global footprint of TOEIC, they unpack what it really means to measure language skills in an age of rapid change, AI, and lifelong learning.Ratnesh shares his journey from banking into education and assessment, and how that experience shapes his view of testing as a “signaling industry” for skills and employability. He and Isabelle discuss how TOEIC’s evidence-based design supports real-world communication at work, bridges academic study and employment, and helps employers benchmark roles, map career pathways, and support upskilling. From airlines and energy companies to retail and hospitality, they explore how language scores are used in high-stakes decisions and how technology is transforming item development, delivery, scoring, and feedback.Whether you’re leading a credentialing program, supporting university learners, designing assessments, or hiring global talent, this conversation offers a practical look at how language testing can unlock mobility, enable fair opportunities, and connect multilingual workforces in a fast-changing world.

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Ian Browne, Director of Education at Chartered Accountants Ireland, to explore how the Institute is transforming professional learning for more than 8,500 students across Ireland.Ian shares insights from his decade-long journey leading one of the most ambitious education transformations in the accounting world. From modernizing assessment and launching Project Athena to integrating AI-driven adaptive learning, Ian discusses how technology and innovation are reshaping the way future accountants learn and succeed.Drawing on his background in both academia and industry, Ian reflects on how adaptive, data-informed education aligns with the evolving needs of the profession and why this approach represents a powerful model for the future of credentialing and lifelong learning. Tune in for an insightful conversation about how to prepare professionals with the skills, adaptability, and mindset needed to excel in a rapidly changing world.In this Episode:00:00 Introduction00:25 Welcome to the Tried and Tested podcast00:33 Isabelle introduces Ian Browne01:01 Driving innovation in a traditional professional environment01:13 Ian’s journey from accounting to credentialing02:46 Teaching and early successes in professional education03:28 Being recruited to Chartered Accountants Ireland04:06 History of Chartered Accountants Ireland and the profession04:36 Major merger and growth of the organization05:21 How early assessment transformation helped during COVID06:00 Supporting other organizations during the pandemic06:40 Mid-episode message from Isabelle07:24 How the program evolved before, during, and after COVID08:04 Moving assessments online and redesigning them09:10 Ensuring consistency and integrity of online exams10:15 Designing assessments for auto-scoring11:02 Faster results and impact on student preparation12:16 Rolling out redesign across multiple exam tiers13:52 Upgrading syllabus to match emerging technologies14:17 Launching Project Athena15:49 Rethinking the entire learner experience16:37 Automating student onboarding and reducing wait times17:52 Global recognition for AI innovation18:35 Overhauling practical experience systems19:12 Fully adaptive learning model rollout20:22 How adaptive learning improves competency and outcomes21:41 Continuous assessment vs one-point exams22:30 Data insights from student learning journeys23:32 Building community and peer-to-peer learning online24:48 Creating shared learning environments25:38 Introducing virtual tutoring with generative AI26:51 Reducing support lag with automated responses27:21 Reimagining the entire learning ecosystem28:02 The importance of stakeholder engagement29:01 Increasing flexibility with more annual exam intakes30:43 Why innovation led to double-digit growth31:52 The power of community in transforming the profession32:33 Closing thoughts and teaser for part two

Tried and Tested host Isabelle Gonthier sits down with Brian Donovan, General Manager of SkillsBox and the ICDL Foundation, to explore how innovation is transforming credentialing. Together, they unpack the evolution from floppy-disk exams to fully automated, in-application testing that mirrors real-world performance. Brian shares insights into how ICDL’s global network is adapting to the rapid pace of technological change, introducing new modules in AI, cybersecurity, and cloud computing to meet the world’s digital upskilling needs.From maintaining fairness and validity in testing to improving productivity through AI-driven learning, this episode dives into what it really takes to keep credentials relevant in a world where technology evolves by the hour. Whether you’re an educator, test developer, or lifelong learner, you’ll walk away inspired to embrace innovation while keeping trust and quality at the core of assessment. Filmed live at the 2025 e-ATP conference in Dublin, this is an episode you won't want to miss!

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Dale Cyr, Chief Executive Officer and Executive Director of Inteleos, to explore how certification and credentialing must evolve in today’s rapidly changing world.With over 25 years of leadership in healthcare certification, Dale shares how Inteleos is reimagining maintenance of certification to prioritize lifelong learning, continuous engagement, and public safety. Drawing on his extensive global experience and innovative leadership, he offers a vision for the future of testing that blends rigor with adaptability.Together, Isabelle and Dale discuss:Why maintenance of certification should be seen as a career-long value driver rather than a checkbox.How digital transformation and AI are reshaping credentialing.The importance of organizational culture, governance, and board diversity in driving innovation.Strategies to balance the needs of a multi-generational workforce while keeping certification relevant.Dale’s insights, shaped by decades of global leadership and his role guiding Inteleos’s mission, provide inspiration and practical takeaways for credentialing leaders who want to embrace innovation while staying true to their purpose.

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Dr. Lydia Liu, Associate Vice President at the ETS Research Institute, to explore how research is shaping the future of assessment. Dr. Liu shares her inspiring journey into psychometrics, her perseverance in joining ETS, and the pivotal role research plays in advancing testing worldwide. Together, they discuss defining and measuring complex skills, innovative approaches to assessment, and the evolving impact of artificial intelligence in education and credentialing. From global collaborations to balancing long-term research with immediate business needs, Dr. Liu offers a compelling perspective on how research can make assessment more meaningful, equitable, and human-centered.Whether you’re curious about AI in testing, skills for the future workforce, or the global outlook on educational innovation, this conversation provides valuable insights into how assessment is being reimagined for the next generation.

In this thought-provoking episode of Tried and Tested, host Isabelle Gonthier sits down with Rachel Schoenig, founder and CEO of Cornerstone Strategies and board member of the Credential Integrity Action Alliance (CIAA), to unpack one of the most pressing challenges in credentialing today: commercial cheating.Rachel shares her unique journey from practicing attorney to leading expert in exam security, and how her career path shaped her perspective on protecting test integrity. Together, Isabelle and Rachel explore the growing sophistication of cheating operations, the risks they pose to credentialing programs, and why collective action is critical for the future of testing.Together, they also discuss:The rise of commercial cheating services and how they exploit technology to undermine assessmentsWhy these threats go beyond harming individual test takers and put entire industries and the public at riskHow model legislation is being designed to curb the sale of cheating services and close legal loopholesThe role of the Credential Integrity Action Alliance in building awareness, advocacy, and cross-sector collaborationWhat organizations can do to adopt a holistic approach to exam security across the entire testing lifecycleWhether you are a credentialing professional, policy maker, or simply passionate about safeguarding trust in high-stakes testing, this episode offers a timely and important look at how the industry is fighting back against commercial cheating.

In this energizing episode of Tried and Tested, host Isabelle Gonthier sits down with Johnna Georgieva, Senior Psychometrician and Director of Assessments at the Dental Assisting National Board, to explore the evolving landscape of micro credentials.Johnna shares her personal journey into the world of psychometrics and how a chance mentorship led to a 20-plus year career in credentialing. Together, Isabelle and Johnna discuss why micro credentials are surging in popularity, particularly in healthcare, and how they provide accessible, stackable learning opportunities that empower professionals to upskill on their own terms.Together, they also discuss:Why there is no single definition of micro credentials and why that can be a strengthHow micro credentials support workforce agility and retention in times of staffing shortagesThe role of AI and adaptive learning in shaping the future of credentialingHow organizations can ensure quality and credibility in their micro credential offeringsWhether you are a testing professional, educator, or lifelong learner, this episode offers a timely and practical look at how micro credentials are opening new doors for individuals and institutions alike.

In this special episode of Tried and Tested, recorded live in London during the E-Assessment Association Conference, host Isabelle Gonthier sits down with two trailblazers in the UK assessment space: Matt Wingfield, Managing Director of EdTech Horizons, and Tim Burnett, Founder of Education Tech Consulting and the Test Community Network.Together, they explore the evolving role of AI in assessment, from its cautious early adoption to its growing potential as a driver of innovation. They discuss how regulators are influencing the pace of change, sometimes enabling progress and other times holding it back. The conversation also highlights the urgent need to reimagine assessment design for a tech-integrated world, the opportunities digital tools present for promoting equity, inclusion, and accessibility, and the growing shift from traditional credentials to more flexible micro-credentials and proof-of-skill models.From the power of formative testing in Welsh schools to global conversations about AI literacy and environmental impacts, this episode explores the challenges and promises of assessment transformation. Whether you're navigating regulation, innovation, or inclusion, this is a must-listen for anyone invested in the future of testing.

In this episode of Tried and Tested, host Isabelle Gonthier welcomes Kim Cohen, Vice President of Credentialing at ISACA, for a deep dive into the future of certification in a rapidly evolving tech landscape. Kim shares her remarkable 30-year journey in the industry and how saying "yes" to opportunity shaped her career. The conversation centers on ISACA’s groundbreaking innovations, including their newly launched Advanced AI Audit certification, and how the organization is reimagining credentialing through specialization, stackable pathways, and performance-based assessment. Kim and Isabelle explore the balance between innovation and psychometric rigor, how ISACA ensures global relevance through localization, and the critical role of partnerships and community engagement in scaling new programs. Tune in to hear how ISACA is building future proof credentials and empowering lifelong learners to stay ahead of the curve. Whether you're a credentialing professional, testing expert, or simply passionate about education and technology, this episode is packed with insights to inspire your own innovation journey.

What does it take to prove the value of certification in a changing industry, and how do you reconnect with a new generation of workers who aren’t convinced credentials matter?In this episode of Tried and Tested, PSI’s Chief Assessment Officer, Dr. Isabelle Gonthier, sits down with Rebecca Sutter, Chief Technical Officer at the National Institute for Automotive Service Excellence (ASE). Together, they explore ASE’s unique role in shaping standards in the skilled trades, how data-backed research uncovered the ROI of certification, and what other credentialing organizations can learn from ASE’s approach to job task analysis, stakeholder engagement, and program reinvention.From survey insights showing a 40% productivity boost for credentialed auto techs to personal reflections on navigating cultural barriers in vocational testing, this is a must-listen for anyone in credentialing, workforce development, or vocational education.

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Amy Farmer, Senior Director of Mobility at the American Association of Veterinary State Boards (AAVSB), for a dynamic conversation on striking the balance between accessibility and security in credentialing.Live from PSI’s Olathe, Kansas headquarters, Amy and Isabelle explore how AAVSB's program supports over 10,000 veterinary technician candidates annually, many from remote areas across North America. Amy shares how the program has evolved to embrace remote proctoring, linear-on-the-fly (LOFT) testing, and multiple eligibility pathways while rigorously safeguarding exam integrity.You’ll hear how AAVSB promotes transparency with stakeholders, partners with psychometricians, and uses AI-driven innovations to enrich exam development and practice assessments. Plus, Amy reveals exciting new directions, including scenario-based competency assessments and the importance of industry-wide collaboration in tackling test security threats head-on.Whether you're navigating the complexities of credentialing exams or exploring the future of the industry, this conversation offers invaluable insights into building resilient, accessible, and future-ready programs.

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Janie Schumaker, CEO of the Board of Certification for Emergency Nursing (BCEN), to explore how strategic innovation, authentic leadership, and unwavering commitment to certification are shaping the future of emergency nursing.Janie shares her unique journey from bedside nurse to CEO, her belief in the life-saving impact of certification, and the power of storytelling in inspiring the next generation of nurses. They dive into BCEN’s growing ecosystem—covering everything from their “Invest in Yourself” campaign and their dynamic podcast BCEN & Friends, to bold marketing strategies and their highly engaging, TED-style educational conference. Janie also offers practical insight into launching new credentials, such as the Certified Burn Registered Nurse program, and the importance of listening deeply to community needs.Whether you're a credentialing leader, healthcare professional, or simply curious about how certification can elevate practice, this conversation is a masterclass in visionary leadership and impact-driven growth.

In this powerful episode of Tried and Tested, host Isabelle Gonthier sits down at the ABNS Conference with two influential voices in the nursing certification world: Dr. Kevin Letz, CEO of the American Academy of Nurse Practitioners Certification Board and President of the American Board of Nursing Specialties (ABNS), and Dr. Margaret Erickson, CEO of the American Holistic Nurses Credentialing Corporation and President of the Accreditation Board for Specialty Nursing Certification (ABSNC).Together, they explore the evolving landscape of nursing specialty certification and accreditation — from the role of AI and technology in assessment to the deeply human element at the core of nursing practice. You’ll hear their insights on maintaining empathy in a tech-driven world, the value of certification to both the professional and the person, and why now is a critical moment to invest in the future of nursing.Whether you're in the profession or simply passionate about credentialing, this episode is a meaningful look at how trust, compassion, and standards intersect in modern healthcare.

In this inspiring episode of Tried and Tested, host Isabelle Gonthier sits down at the COABE Conference with two powerhouse leaders in adult education from New Mexico: Dr. Amber Gallup, State Director of Adult Education, and Jamie Trujillo, Executive Director of the New Mexico Adult Education Association.Together, they explore how New Mexico is transforming its adult education landscape—tackling systemic barriers, passing groundbreaking legislation, and creating bold new pathways through programs like HiSET. From student ambassador initiatives to free testing and living stipends, Amber and Jamie share the strategies, stories, and policy wins that are making real impact in learners’ lives—and offer powerful advice for states looking to do the same.🎙️ P.S. Want to hear even more from Jamie? Tune into her own podcast, Connect with Adult Ed: the NMAEA Podcast for powerful topics and perspectives from across New Mexico's adult ed community.If you care about education, equity, and workforce readiness, this is a conversation you don’t want to miss.

In this special Tried and Tested episode recorded live at the ATP conference in Orlando, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Sierra Hampton-Simmons, Vice President of Certification at PMI, to explore what it really takes to operate a globally trusted certification program. From starting out as a high school teacher designing her own tests to leading one of the most recognized credentialing portfolios in the world, Sierra shares her fascinating journey into the world of assessment. Together, she and Isabelle dive deep into PMI’s approach to balancing global scale with local relevance—covering everything from exam localization and accessibility to regional operating models and maintaining exam integrity across borders. Whether you're just starting to think about international expansion or looking to fine-tune your global strategy, this episode offers practical advice, case studies, and inspiration for credentialing professionals everywhere.

In this episode of Tried and Tested, host Isabelle Gonthier, PhD, ICE-CCP sits down with Dr. Manny Straehle, President and Founder of Assessment, Education, and Research Experts, to explore the evolution of competency modeling and its growing influence on credentialing and certification.Manny shares his journey from clinical psychology to psychometrics, revealing how his passion for competency modeling is shaping the future of assessment. Together, they break down the key differences between competency modeling and job task analysis and discuss how organizations can use these frameworks to build micro-credentials and stackable credentials that foster lifelong learning.Tune in to discover how AI and emerging technologies are transforming competency frameworks and assessment strategies—making certification programs more adaptive, data-driven, and aligned with industry needs. Plus, learn how competency-based credentials deliver tangible, real-world value, helping professionals develop and demonstrate the skills required to excel in today’s evolving workforce.With certification programs advancing rapidly, competency modeling offers a more dynamic, outcome-driven approach to defining and assessing skills. Don’t miss this insightful conversation on the future of credentialing!

What makes a voluntary certification truly valuable? In this episode of Tried and Tested, host Isabelle Gonthier sits down with Kevin Keller, CEO of the CFP Board, to explore the impact of public awareness campaigns on credentialing. Kevin shares the origin story behind the CFP Board’s It’s Gotta Be a CFP® campaign, the strategic decisions that led to its success, and how it transformed demand for the CFP® certification—driving both recognition and retention. From listening to stakeholders to executing data-driven marketing, this episode is packed with insights for credentialing leaders looking to elevate their programs. Tune in to learn how strategic awareness efforts can enhance the value of certification and shape the future of professional industries.

In this episode of Tried and Tested, host Isabelle Gonthier sits down with Jared Zurn, Senior Vice President of Programs at the National Council of Architectural Registration Boards (NCARB), to discuss how certification is evolving to keep pace with an ever-changing profession. Jared shares his journey from practicing architect to credentialing leader and explains how NCARB is rethinking its approach to certification, from integrating new technologies to re-evaluating long-standing processes. They explore the challenges of modernizing assessment programs, balancing tradition with innovation, and building support for meaningful change. Tune in for a thoughtful conversation on what it takes to move a certification program forward.

How does a credentialing organization rebrand successfully while maintaining trust, legacy, and mission alignment? In this episode of Tried and Tested, host Isabelle Gonthier sits down with Paul Bishop, President and CEO of Water Professionals International (WPI), to explore the transformative journey of rebranding from the Association of Boards of Certification (ABC) to WPI. Paul shares the motivations behind the change, the data-driven approach that secured stakeholder buy-in, and the strategies that helped WPI redefine its role as a leader in water credentialing. From navigating skeptics to winning the ASEA Gold Circle Award for branding excellence, this episode is packed with insights for any organization considering a brand evolution. Tune in to hear how a bold vision, transparency, and stakeholder engagement turned a rebrand into a movement—and what other credentialing bodies can learn from WPI’s success.

In this episode of Tried and Tested, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Helen Coleman, Chief Operating Officer at ABRSM, to explore the critical role of equity, diversity, and inclusion (EDI) in assessments. As a UK-based organization with a rich history in music assessments, ABRSM serves a wide demographic of learners, including young candidates, and has embraced EDI principles to ensure its programs are inclusive, accessible, and fair for all. From addressing the unique needs of children to navigating global challenges, Helen shares how ABRSM has redefined assessment design with thoughtful practices and robust stakeholder engagement. This episode explores how ABRSM's innovative approaches are removing barriers and empowering learners to demonstrate their true potential, regardless of background or ability. Whether you’re just beginning your EDI journey or seeking fresh strategies to enhance your programs, this conversation offers actionable takeaways and forward-thinking perspectives from a leading organization in the UK. Tune in for an inspiring discussion on the future of inclusivity in assessments and the lessons learned from creating assessments that reflect the needs of a diverse, global audience.

In this special live episode of Tried and Tested, recorded at the inaugural Credentialing Leaders Summit in Miami Beach, host Isabelle Gonthier dives into the rapidly evolving world of assessment security and innovation. Joined by an expert panel featuring Dr. Yermie Cohen, CEO of Memorang, Janet Garcia, CEO of PSI, and Wally Dalrymple, Chief Security Officer at PSI and ETS, this dynamic conversation explores the critical challenges and groundbreaking solutions shaping the credentialing industry. From combating exam security threats to leveraging AI as both a defense and offense, the panelists share actionable insights for navigating change and staying ahead of the curve. Discover how organizations can transform disruption into opportunity, the importance of fostering a culture of security, and the collaborative role of vendors and credentialing bodies in building a more secure and innovative future. Tune in for inspiring advice, thought-provoking strategies, and a glimpse into the next era of assessments.

Join Tried and Tested host, Isabelle Gonthier, as she sits down with Ada Woo, VP of Innovative Learning and Assessment Solutions at Ascend Learning, for an engaging conversation on the evolving role of psychometricians in an AI-driven world. Recorded at the E-ATP Conference in Berlin, this episode dives into Ada's inspiring journey from aspiring clinical psychologist to psychometrician, the impact of assessments on her life, and her insights on how psychometricians can adapt to technological advancements. Together, they explore topics like leveraging AI to enhance test development, the growing importance of business acumen, and strategies for embedding diversity, equity, and inclusion in assessment practices. Plus, Ada shares her advice for psychometricians on embracing change and building connections in an ever-evolving industry.

In this episode of Tried and Tested, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Jim Harris, #1 international bestselling author and innovation thought leader, to explore the transformative impact of AI on assessment and education. From personalized, AI-driven assessments to addressing global doctor shortages through creative credentialing solutions, Jim offers fascinating insights into the intersection of technology, equity, and competency. Discover how AI is reshaping time-to-competence, reducing test anxiety, and opening doors to new possibilities in certification and licensure. Jim also explores how assessment professionals can embrace change, overcome discomfort, and leverage the power of AI to elevate their industry.

In episode 16 of the Tried and Tested podcast, host Isabelle Gonthier, Chief Assessment Officer at PSI Services, sits down with Yermie Cohen, CEO of Memorang, to dive into how AI is revolutionizing exam content generation and test development. Yermie discusses his journey from medicine to EdTech and shares insights on Memorang’s work in using AI to streamline content creation and enhance the relevance of test materials. They explore how AI-driven tools are enabling the rapid generation of aligned, diverse, and bias-free content to meet evolving assessment needs.  Isabelle and Yermie also delve into the ethical considerations around AI’s expanding role in the testing process, emphasizing the importance of balancing automation with human oversight to ensure quality and fairness. From adaptive learning and content scalability to real-time data analysis, this episode provides an in-depth look at how AI can reshape the test development process and expand possibilities across the credentialing industry. Tune in to discover the next frontier of AI in assessment!

In Episode 15 of the Tried and Tested podcast, host Isabelle Gonthier is joined by Ginger Marshall, CEO for Hospice and Palliative Nursing Association (HPNA), the Hospice and Palliative Credentialing Center (HPCC), and the Hospice and Palliative Nurses Foundation (HPNF), and Heather Richards for a compelling discussion on the value and impact of certification. Ginger shares her journey from palliative care nurse to industry leader, highlighting the importance of credentialing in fostering professional pride, building trust, and validating expertise. Heather brings her insights from years of working with credentialing organizations, sharing the value certification brings to both individuals and the organizations that support them.Throughout the episode, the guests explore practical strategies for communicating the value of certification to employers, making an impactful elevator pitch, and how certification can open doors for career advancement. With real-world success stories and personal experiences, Ginger and Heather emphasize how credentialing not only enhances individual careers but also drives higher standards across industries. Whether you're a professional seeking to advance your career or an organization looking to support your team, this episode provides valuable takeaways on the lasting impact of certification.

In Episode 14 of Tried and Tested, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Marc Weinstein, Managing Attorney at MJ Weinstein Law, for a compelling discussion on the evolving role of AI in test security.  Marc shares his journey from a prosecutor to a key figure in the assessment industry, offering valuable insights into how AI can transform test security while navigating the complexities of legal and ethical considerations. They explore how generative AI can bolster item development, enhance test security, and create deeper item pools—helping to address content exposure risks. The conversation also dives into the challenges AI presents, from proxy testing and data privacy to the critical need for human oversight and the risks of bias in AI algorithms. Marc provides actionable advice for credentialing organizations, emphasizing the importance of planning, policy development, and stakeholder education in leveraging AI responsibly. Tune in to learn how AI is reshaping the future of credentialing and how to stay ahead of the curve while ensuring fairness, validity, and legal compliance.

In this exclusive episode of the Tried and Tested Podcast, host Isabelle Gonthier, sits down with Amit Sevak, the visionary CEO of ETS, to explore the future of the assessment industry. As the leader of one of the world's most influential assessment organizations, Amit provides an in-depth look into how standardized testing is transforming in response to rapid changes in education. From the rise of lifelong learning to the impact of AI on fair and inclusive assessments, Amit dives deep into the key trends redefining how we evaluate skills and knowledge today and in the future.   This episode also unpacks insights from the recent ETS Human Progress Report, highlighting the urgent need for new approaches in learning and assessment. Amit discusses the growing importance of micro-credentials and alternative certifications, shedding light on their potential to revolutionize professional development and reshape traditional career paths. Whether you’re an educator, credentialing organization, or professional navigating the future of learning, this episode offers valuable perspectives and actionable advice from one of the industry’s most forward-thinking leaders. Tune in to this special episode for Amit’s powerful insights and his key takeaway for staying ahead in this dynamic field.

Join us for Episode 12 of the Tried and Tested podcast where host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Lori Tinkler, CEO of The National Board of Respiratory Care (NBRC), to explore the power of social media in connecting with test takers and the broader credentialing community. Lori shares her journey into the assessment industry and reveals why social media became a critical tool for NBRC, especially during the pandemic when they launched remote proctoring.   Tune in to learn about the creative process behind NBRC’s innovative use of Facebook cartoons, their Social Media Ambassadors program, and the social media tactics that have driven engagement and community-building. If you're looking to enhance your organization’s online presence and build stronger connections with your audience, this episode is packed with actionable insights and advice for leveraging social media strategies.

In this insightful episode, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Liberty Munson, Director of Psychometrics at Microsoft, to explore how the field of psychometrics is being transformed by technological advancements. Liberty and Isabelle explore the exciting opportunities that AI and machine learning are unlocking for psychometricians, as well as the challenges of integrating these technologies into everyday practice. They also offer an insider’s view of how Microsoft is harnessing technology and AI to innovate in psychometric practices, sharing real-world examples of these advancements in action. Additionally, they provide practical advice on the essential skills that current and aspiring psychometricians need to develop in order to stay relevant in this rapidly evolving field. Tune in to Episode 11 of the Tried and Tested podcast for a look into the ever-changing world of psychometrics and to learn how you can stay ahead of the curve in the age of tech and AI.

In this episode of the Tried and Tested podcast, Isabelle-, is joined by Frank Perna, Director of Certification at the National Association for Healthcare Quality (NAHQ). Frank brings over 15 years of credentialing experience to the conversation, sharing his expertise in managing and overseeing certification programs across various industries.  Together, Isabelle and Frank explore the complexities and rewards of expanding credentialing programs to international markets. Frank discusses NAHQ's journey in taking their certification programs global, detailing the strategies that led to their success. The conversation delves into the driving factors behind organizations' decisions to go international, the benefits and challenges they might encounter, and how programs must evolve to remain relevant in a global context.  Tune in to hear valuable insights into the complexities of the international credentialing market. This episode delves into the opportunities that global expansion presents, such as reaching new audiences and increasing program visibility. It also addresses critical considerations like maintaining exam security across borders and the importance of localizing test development to meet diverse regional needs. These insights are essential for any organization aiming to successfully navigate the challenges and capitalize on the benefits of taking their credentialing programs international.  Frank Perna is the Director of Certification at the National Association for Healthcare Quality (NAHQ), based in Chicago, IL. At NAHQ, he is responsible for all aspects of the development, maintenance and delivery of the Certified Professional in Healthcare Quality® (CPHQ) certification program. He has over 15 years of credentialing experience, managing and overseeing certification programs for associations in various industries, including construction, supply chain and logistics. Frank holds the Certified Association Executive (CAE) and Certified Credentialing Professional (ICE-CCP) credentials. 

Join us for episode 9 of the Tried and Tested podcast with host Isabelle Gonthier, PhD, ICE-CCP and special guest Kara McWilliams, PhD. Kara is the Vice President of Product Innovation and Development at ETS, an organization at the forefront of AI in the assessment industry. In this compelling conversation, Isabelle and Kara dive deep into the current and future application of AI in assessment, highlighting the ethical use, development, and optimization of AI models. Tune in to hear Kara's insights about what the future of AI in assessment will look like, considerations for testing organizations when implementing AI technologies, and her takeaways from this year's ETS Convening in DC.

In this episode of the Tried and Tested podcast, host Isabelle Gonthier is joined by Ibi Layi-Ojo, Director of Examinations at CFP Board and Denise Roosendaal, Executive Director at the Institute for Credentialing Excellence (I.C.E.) to explore the world of accreditation for testing programs. They discuss the motivations behind seeking formal recognition for testing programs and the significant benefits accreditation provides to both credentialing bodies and their stakeholders. Tune in to discover why organizations should consider accreditation and the various accreditation options available. The guests also share insights on the discipline required to achieve accreditation, factors to consider when deciding the right time to seek it, and tips for preparing for the accreditation process. Join us in this episode to gain practical advice on navigating the path to accreditation and understanding its value.

Join host Isabelle Gonthier, PhD, ICE-CCP in this special episode of Tried and Tested as she chats with the winners of the 2023 ICE NextGen Professional Award, Jessica Dangles, MBA, MS, PMP, and Pamela Ing, PhD, ICE-CCP. Jessica and Pamela were recognized as two exceptional individuals making waves in the credentialing field by demonstrating a commitment to developing the essential skills for success in credentialing, a passion for forging a career path in this dynamic field, and a dedication to mentoring others within their organizations. Tune in to hear their wisdom for aspiring professionals, learn about their journeys in credentialing, and discover what drives them to excel and support others in their profession. Join us for an insightful conversation with the future leaders of credentialing!

In this episode of Tried & Tested, we dive deep with Sae Schatz, a visionary in the field of lifelong learning. Sae discusses the transformative role of assessment in career progression, covers the concept of the "60-Year Curriculum" as a paradigm for ongoing professional education, and explains how "LearnOps" can seamlessly integrate learning into our daily lives. As the landscape of learning, work, and assessment evolves, Sae sheds light on the driving factors of this evolution and offers practical advice for individuals and organizations looking to thrive in these changing times.

Join us for Episode 5 of the Tried and Tested podcast with Ryan Smith from the Federal Aviation Administration (FAA), and host Isabelle Gonthier and Sean Gasperson, Director of Psychometrics at PSI. This expert panel delves into the critical role of modernization within federal testing programs, exploring the challenges and necessities of change to ensure their enduring relevance and effectiveness. Recorded live at this year's Innovations in Testing Conference in Anaheim, California, the episode not only shares key highlights from the conference but also provides invaluable insights into managing and evolving high-stakes testing environments. Don't miss these perspectives from the forefront of testing innovation!

What’s the connection between shoes, champagne, and assessments? Listen to the latest Tried and Tested podcast from PSI to find out. Host Isabelle Gonthier is joined by Competency and Credentialing Institute (CCI) CEO and Association of Test Publishers (ATP) Conference Program Chair, Melissa Nosik. The conversation covers, what it means to be a part of the credentialing industry, the upcoming ATP Innovations in Testing Conference and trending topics from balancing quantity and quality of test content to the importance of DE&I in testing – and everything in between. All delivered with high energy and invaluable industry insights.

In this episode our host and PSI Chief Assessment Officer, Isabelle Gonthier, is joined by AI expert David Yunger, CEO of Vaital. Together, David and Isabelle explore critical topics of Artificial Intelligence in the testing landscape including how generative AI has changed the assessment landscape, the threats and challenges it poses in the industry, and ways AI can be responsibly leveraged in assessment.