UXPERTS

Join Ephie Risho and Jason Moore as they dig into a growing reality nobody’s talking about enough: AI fatigue.We’ve spent months hyping AI as the ultimate productivity unlock. And it is. But when AI does the work, we don’t get to relax. We become the overseers. Reviewing, correcting, second-guessing, and trying to keep up with systems moving faster than our brains.The result is people are burning out by 11am after doing a week’s worth of work. In this episode, we break down:What “AI brain fry” actually feels like (and why it’s happening)The shift from creator → manager (and why that’s draining)Where AI delivers A-level work, and where it completely misses the pointThe hidden risk of losing the human spark in design and problem-solvingPractical ways to use AI without letting it run you into the groundBottom line: AI should give you your time back—not steal your energy. If you’ve felt oddly exhausted while being more productive than ever, this episode is for you.Ask us anything: [email protected]

Join Ephie Risho and Jason Moore as they dig deeper into listener questions on real-world AI concerns—the kind that don’t have clean answers, just real consequences.They get into the tension between AI speed and human judgment, what UX teams are actually worth when AI can spin up flows in seconds, and whether “UX roles” are quietly collapsing into something new. But the core thread running through it all: agentic design. When AI becomes the doer and humans become the overseers, everything shifts—interfaces, metrics, workflows, even what it means to “design” at all.Along the way, they challenge the reliability of synthetic users, question whether we’re measuring the wrong things, and give a clear-eyed take on what mid-career designers should be doing right now if they want to stay in the game.The takeaway isn’t that humans are being replaced—it’s that leadership, taste, and judgment matter more than ever. The tools got faster. The bar just got higher.Ask us anything: [email protected] Media inquiries: [email protected] 

Join Ephie Risho and Jason Moore as they wade into one of the spiciest UX debates of the year: a bold claim from an Anthropic design leader that the design process is dead.Is it? Or is everyone just… very online right now?They break down the argument, the backlash (including a response from Nielsen Norman Group), and what’s actually changing beneath the noise. They explore how tools like AI-powered coding are reshaping speed, roles, and expectations—and why blindly skipping process might be the fastest way to break things (and your career).Along the way, they unpack:Why AI is compressing design—not replacing itThe real danger of “vibe coding” without understanding the problemWhen moving fast is smart… and when it’s recklessThe types of designers who will thrive nextWhy humility—not tools—is becoming the ultimate career advantageThere’s also a healthy dose of reality: enterprise risk, lazy reliance on tools, and the uncomfortable truth that if all you do is push buttons you’re replaceable. Process may not be completely dead, but if you don’t understand it deeply enough to adapt it, you might be.Tune in to unpack the ideas and hear a healthy dose from their personal experiences.Ask us anything: [email protected]

Did AI just light the fuse on the next economic collapse… or the next golden age?In this deep-dive episode, Ephie Risho and Jason Moore unpack The 2028 Global Intelligence Crisis—the article that wiped roughly 10% off the tech market and sent executives into a cold sweat. Days later, Square cut 40% of its staff, citing AI-driven efficiency—almost as if the thesis was writing its own case study.Are we witnessing the beginning of “do more with less”… permanently?Does a bullish AI narrative quietly create a bearish job market? Or is this another cycle of fear we’ve seen before—dot-com bubble, automation panic, printing press hysteria—only to be followed by expansion?Ephie and Jason wrestle with the real question: Are we measuring productivity correctly in the age of intelligence?Along the way they wander into bell-bottoms, tech bubbles, and why humanity has a long track record of adapting faster than headlines predict.Crash or renaissance? Hype or hard truth?The future might depend on how we respond.Ask us anything: [email protected] Media inquiries: [email protected] 

How do you actually know your team is successful? Not “they’re busy.” Not “stakeholders seem happy.” Not “we shipped a lot.”In this episode, Jason Moore and Ephie Risho get practical about what it really means to measure team effectiveness—especially in UX. Drawing from real-world frameworks and battle-tested approaches (including usability success rates, satisfaction benchmarks, skill growth, stakeholder feedback, velocity, and instrumented UX metrics like SUS, UMUX, and HEART, they unpack what actually signals impact.You’ll hear:The difference between measuring output and measuring quality.Why usability pass rates (80–90% is the real bar) matter more than opinions.How to track growth without turning your team into a spreadsheet.The role of benchmarking, instrumentation, and year-over-year quality gains.How to tie design metrics directly to business outcomes.They also wrestle with the uncomfortable question: Are you measuring what’s easy… or what actually proves value?If you’re leading a UX team—or trying to justify one—this episode gives you tangible, tactical ways to assess growth, raise standards, and demonstrate real ROI.Because “we feel good about it” isn’t a strategy.Ask us anything: [email protected] Media inquiries: [email protected] 

Ephie Risho and Jason Moore took one innocent UX statistics article … and somehow ended up debating milliseconds, Clippy’s resurrection, DVD trauma, Montana newspapers, AI-fueled app revolutions, and whether modern design has a soul.Welcome to UXPERTS. In this episode, we dive into mobile dominance (98.1% of 60–64 year-olds have mobile internet — which means yes, your aunt is online), why your site has 50 milliseconds to make a first impression, and why you probably have less than 10 seconds before users emotionally ghost you.We also cover: Why “mobile-first” doesn’t mean “spreadsheet-on-a-phone”The hockey stick growth of UX careers (spoiler: the sky is not falling)The 1 UX to 10–20 developer ratio (and why that should make you uncomfortable)Aggressive popups and why 59% of websites need to calm downCookie-cutter design vs. innovation (aka “Why AI might make everything beige”)A passionate defense of VHS, cassettes, and legacy tech archaeologyA surprise Clippy cameo that lasted way longer than it should haveThis one gets surprisingly philosophical toward the end — in the best possible way. If you care about: the future of UX, the future of work, the future of design in an AI-saturated world, or just enjoy hearing two UX leaders argue about math in public…You’ll enjoy this one.As always, let’s design a better experience for all.Ask us anything: [email protected] Media inquiries: [email protected] 

Ephie Risho and Jason Moore have done a number of episodes on the value and power of using AI to innovate more quickly, in particular within UX. But what about the counterarguments? In this episode, they enter a lively debate and push the boundaries of what constitutes appropriate use of AI. Is it possible to use these new tools without becoming reckless and risking wasting mounds of time and money? Want to hear a boatload of fun and relevant stories in a lively discussion? Tune in to find out where they land.Ask us anything: [email protected] Media inquiries: [email protected] 

Welcome back to UXPERTS, where we usually talk journey maps, leadership multipliers, and why users hate change... but this time? We're diving headfirst into the void. Join Jason Moore and Ephie Risho as they attempt (and fail) to decode ‘six seven’ – the meaningless Gen Alpha chant that's somehow Dictionary.com's 2025 Word of the Year. Is it a rating? A height flex? A police code? A cry for help? Spoiler: it's none of those, and that's the point. Expect hand gestures, dad jokes, viral TikTok lore, and a dig into the concept of trends. There are cultural trends, and there are trends within work and the tech industry. Some may stick around, and others are useless—maybe as much as six seven. Jason and Ephie navigate the space and dig into the most critical things to hold onto, no matter what the current trends are. If you've ever had a kid scream this at you during dinner, this episode is your therapy. No user flows were harmed in the making of this chaos... probably. Subscribe, rate us a solid 6.7, and let's embrace the brain rot together.Ask us anything: [email protected] Media inquiries: [email protected] 

AI is accelerating faster than any tool cycle we’ve seen before—and most UX teams are reacting the wrong way. In this episode, Ephie Risho and Jason Moore welcome special guest, Matthew Speakman to unpack why tool mastery is no longer a durable advantage, and what actually compounds over time: judgment, learning velocity, and problem framing.We explore how UX leaders can adapt without burning out, how to evaluate new tools without chasing every shiny object, and why the best designers aren’t optimizing for workflows—they’re optimizing for decisions. If you’re feeling the pressure to “keep up” with AI, this episode reframes the game entirely.You’ll learn:Why tools expire but capabilities compoundHow to build relevance in a world of constant automationWhat skills UX leaders should double down on in 2026 and beyondHow to adapt without tying your identity to any single toolUX leadership. Product strategy. Real business outcomes.Ask us anything: [email protected] Media inquiries: [email protected] 

By 2026, everyone has the tools. And that’s the problem.AI makes it easy to ship faster than ever. But speed without judgment just gets you to the wrong answer sooner. The real gap now isn’t who knows the software. It’s who can think clearly, learn quickly, and turn chaos into decisions.In this episode, Jason Moore and  Ephie Risho take a hard look at what keeps you valuable in an AI-mediated workplace. They break down why tool-chasing is a losing game, what “decision-ready” work really looks like, and which skills compound long after the platforms change.Along the way, they share:Expertise with software is important, but not the most important.The difference between faster output and real progress.Practical areas to focus on, that stand the test of time and change.,Career advice for anyone who doesn’t want to be quietly replaced by a prompt.This episode isn’t about predicting the future. It’s about not becoming obsolete by accident.UXPERTS explores the intersection of UX leadership, strategy, and real business outcomes. Hosted by Ephie Risho and Jason Moore. Listen on Spotify, Apple Podcasts, or learn more at uxperts.info.Ask us anything: [email protected] Media inquiries: [email protected]

UX isn’t easing into 2026—it’s being dragged there at algorithmic speed.In this year’s State of UX episode, Jason Moore and Ephie Risho welcome back returning guest Jeremy Miller to break down the biggest UX shifts shaping the year ahead, inspired by the latest trends outlined by the UX Design Institute.Together, they dig into what’s actually changing (and what’s just hype):AI moving from “interesting tool” to everyday coworker, UX leaders being pushed closer to business strategy, the quiet decline of process-for-process’s-sake, and why adaptability—not deliverables—is becoming the real UX superpower.This isn’t a trend list for scrolling—it’s a reality check for designers, leaders, and teams trying to stay relevant while the ground keeps moving.Jeremy brings his trademark focus on the soft skills nobody teaches—decision-making, influence, and knowing when to fight for UX and when to evolve it. Expect smart takes, candid disagreement, and a few laughs along the way.UXPERTS is hosted by Jason Moore and Ephie Risho and explores the intersection of UX leadership, product strategy, and real business outcomes. Learn more at uxperts.info or listen on Spotify, Apple Podcasts, and Google Play.Thank you for listening—and for sticking with us as UX keeps reinventing itself.Ask us anything: [email protected] Media inquiries: [email protected] 

How do you design an interface… without an interface?In this episode, Ephie Risho and Jason Moore tackle Golden Krishna’s provocative idea that the best interface is no interface at all—and then promptly try to break it with real-world stories, bad examples, and a healthy dose of humor.From voice assistants and motion-triggered lights to invisible workflows and systems that just work, they unpack Krishna’s three core principles:Embrace processes, not screensLeverage computers instead of serving themDesign systems that adapt to people—not the other way aroundBut sometimes stripping away the UI goes too far. When does “simple” become frustrating? When does invisible turn into inscrutable? Expect thoughtful UX theory, honest war stories, and the usual UXPERTS banter as Ephie and Jason explore what happens when the interface disappears—and why that’s both exciting and dangerous.Ask us anything: [email protected] Media inquiries: [email protected]

In this AMA episode, Ephie Risho and Jason Moore open the vault and answer listener questions about leadership, growth, and the weird, winding paths that shape a UX career. From the defining moments that changed how they lead, to the mistakes they’re oddly grateful for, the conversation moves between heartfelt honesty and that signature UXPERTS humor.And of course, bad UX examples make an appearance. The kind that sticks with you, teaches you something, and haunts your dreams just a little.Whether you’re a designer trying to level up, a leader navigating the next stage, or just someone who enjoys hearing two grown adults roast terrible interfaces, this episode delivers insight, vulnerability, and more laughs than an error message written by Legal.It’s peak ‘Ask-Me-Anything’ energy—unpredictable, thoughtful, and way more fun than a snooze fest.Ask us anything: [email protected] Media inquiries: [email protected]

Join Ephie Risho and Jason Moore for a lively conversation about The Medici Effect—Frans Johansson’s modern classic on how the best ideas emerge where different disciplines collide. From Renaissance Florence to today’s product teams, they explore how innovation sparks at the intersection of cultures, fields, and experiences.Expect stories that range from the famous two-ropes experiment to IDEO’s design thinking process and AI-spurred innovation, all woven into what it means for UX research, design, and leadership. The discussion dives into how diversity, cross-domain thinking, and creative risk-taking can break associative barriers and reshape how teams approach problem-solving.Packed with humor, real-world parallels, and actionable insights, this episode challenges designers and product leaders to stop coloring inside their professional lines—and start creating at the intersections where innovation actually happens.Ask us anything: [email protected] Media inquiries: [email protected]

So… what happens when recruiting real humans for UX research becomes harder than finding parking at a design conference? You build your own users. Literally.In this episode, Ephie Risho and Jason Moore talk with technologist and UX researcher Christina Medeiros, who’s doing something that sounds a little sci-fi: using synthetic users—AI-powered personas that test your designs before you even call in a participant.Christina breaks down how she trained digital personas like “Bailey Blake,” fed them prototypes, and let them loose on early design concepts; catching blind spots, flagging confusing language, and sometimes sounding way too human for comfort.We dig into when “fake” users can actually improve real research, why human behavior is still gloriously unpredictable (and why that matters), and Christina’s dream of running a dog rescue farm (because UX people have range).It’s part research, part experiment, part existential therapy session with your favorite UX nerds. Quote of the episode: “Compliment, don’t replace research.”So grab your French press, pet your dog, and join us for a conversation about the real future of user research—where some of your users might not technically exist, but their insights sure do.Ask us anything: [email protected] Media inquiries: [email protected]

What happens when you drop an artist into the land of corporate buzzwords and quarterly goals? Magic — or at least post-it notes that matter.In this episode, creativity catalyst Melissa Dinwiddie joins Ephie Risho and Jason Moore to talk about building trust, sparking innovation, and making room for play even in the stodgiest workplaces. She shares hilarious stories and handy tips for teams stuck in the loop of “business as usual.”Learn how to turn fear into curiosity, meetings into experiments, and your office into a place where ideas actually want to show up.Tune in for a dose of fun, courage, and creative mischief — perfect for anyone who’s ever said, “I’m just not the creative type.”View Melissa’s website at https://melissadinwiddie.com and her book: The Creative Sandbox Way™. Stay tuned for her soon-to-be-released book: Innovation at Work: 52 Micro-Experiments for Brave Leaders Who Want to Unstick Teams, Spark Ideas, and Build What’s Next.Ask us anything: [email protected] Media inquiries: [email protected]

Yippee-ki-yay, designers! In this action-packed finale to our Laws of UX trilogy, Jason Moore and Ephie Risho are storming the Nakatomi Plaza of complexity. Armed with Occam’s Razor and a stubborn refusal to overcomplicate things, they’re taking on 12 more laws that’ll help you design faster, cleaner, and smarter—no explosions required (well, maybe just conceptual ones).In this final installment of their Laws of UX trilogy, they deep-dive into the remaining 12 laws that shape how humans interact with design. From Occam’s Razor (simpler really is better) to the Pareto Principle (that magical 80/20 rule that does 80% of the heavy lifting), to Tesler’s Law (complexity never truly disappears—it just moves around), they unpack how to make your designs smoother, smarter, and more trustworthy.Learn how to eliminate friction without killing functionality, how to design for the inevitable human oops, and why great UX is equal parts logic and empathy. Because sometimes, life (and design) moves pretty fast—if you don’t stop and reflect on the Laws of UX, you could miss it.Listen now — your users will thank you 80% of the time, guaranteed.Ask us anything: [email protected] Media inquiries: [email protected]

What does good company culture actually look like, and how do you build it from scratch when your whole team is scattered across time zones?In this episode, Jason Moore and Ephie Risho hang out with special guest Dave Laird, who left a cushy leadership role to launch a tech startup tackling one of the most painful headaches in the auditing world. But for Dave, the tech isn’t the main story; the culture is.We discuss why culture isn’t about free snacks or Friday Zoom happy hours, but about creating a place where people genuinely want to show up. Dave shares how he’s intentionally designed connection into every part of his company—from how his team collaborates remotely, to how they build trust with customers, to how they ensure everyone’s rowing in the same direction.If you’re building a team, running a startup, or just trying to make your company feel a little more human—this one’s going to stick with you.Ask us anything: [email protected] Media inquiries: [email protected]

Great Scott! Ephie Risho and Jason Moore are firing up the DeLorean and racing 88 miles per hour into the next nine Laws of UX (lawsofux.com). This time, they dive deep into Hick’s Law—showing how something as simple as a light switch can explain the chaos of choice in digital design.Packed with hilarious stories, sharp examples, and a flux-capacitor’s worth of insights, this episode is perfect for anyone curious about what UX is really all about—and a solid refresher for seasoned experts who might need a jolt of 1.21 gigawatts.So buckle up. We’re rewiring the past to design a better future. Roads? Where we’re going, we don’t need roads… just good UX.Ask us anything: [email protected] Media inquiries: [email protected]

UX has its own sacred relics—timeless principles that can either guide you to design glory or leave you tumbling into the pit of bad product decisions. In this adventure-packed episode, Ephie Risho and Jason Moore dust off the first nine Laws of UX (lawsofux.com) and put them to the test in real-world practice. These aren’t just abstract theories—they’re the hidden maps that shape every click, tap, and swipe your users make.We trek through Fitts’s Law, showing why the size and distance of a button can make or break user flow. We dodge the traps of Cognitive Bias, exploring why users don’t act as rationally as your product requirements assume. And we uncover the power of the Aesthetic-Usability Bias, where beauty doesn’t just sell—it convinces people your product works better. Along the way, we pull in tangible examples, sharp strategies, and even a few of our own “booby-trap” design fails to prove these laws aren’t just theory—they’re survival gear.Less about UX leadership and more about the practice of design, this episode is your field guide for building better products. Funny, practical, and just a little bit daring, it’s everything you need to keep your projects from disappearing into the UX equivalent of a snake pit.Because in UX—as in archaeology—it’s not the years, it’s the mileage.Ask us anything: [email protected] Media inquiries: [email protected]

Remote work isn’t just about wearing pajamas and muted microphones—it’s a whole new frontier of engagement (or disengagement). In this episode, Ephie Risho and Jason Moore delve into the latest statistics on remote work and what they truly reveal about productivity, connection, and burnout. Then they bring it down to earth with practical strategies from Building Engagement and Connection in Virtual Teams, plus the usual dose of funny stories about the joys and fails of working from home.Expect a mix of sharp insights, laugh-out-loud moments, and some surprisingly easy ways to make your team feel less like a collection of floating Zoom heads and more like… well, a team. Because remote work isn’t going anywhere—but disengagement doesn’t have to stick around either.Ask us anything: [email protected] Media inquiries: [email protected]

In this episode of UXPERTS, Ephie Risho and Jason Moore take on the holy grail of modern work: balance—and not the yoga-on-your-lunch-break kind (though, hey, good for you). We're talking about the real stuff: how to bring joy back into your day, keep burnout at bay, and draw the line between “working from home” and “living at work.”They revisit the magic of in-person moments—rec rooms, kitchen banter, spontaneous whiteboard doodles—and ask: How do we recreate that spark remotely? From setting crystal-clear boundaries (like only working on that laptop in that chair) to starting the day outside the house like a 9-to-5 cleanse, they share strategies that actually help.Expect practical tips, a few confessions (yes, they’ve both answered Slack in pajamas), and plenty of laughs as they explore what it really means to make work not just manageable—but meaningful.So if your calendar notifications are chasing you into your dreams, this one’s for you. Hit play, and let’s talk boundaries, burnout, and the surprisingly radical act of logging off.Ask us anything: [email protected] Media inquiries: [email protected]

Jason Moore and Ephie Risho wrap up their epic journey through Transformed by Marty Cagan with a bang. In this finale, they tackle the biggest question of all: how do you actually change a company stuck in outdated ways into one that hums with agility, clarity, and purpose?We’re talking real-world transformation, from creaky org charts and waterfall habits to sleek, empowered product teams. They dig into Adobe’s power-up from CD-ROMs and 2-year release cycles to a lean, mean, agile machine that boosted its bottom line and left shrink-wrapped boxes in the dust. Along the way, they share their own battle scars, success stories, and the occasional snarky aside—because changing a company might be hard, but talking about it doesn’t have to be boring.Grab your headphones and let’s demystify the transformation game, one product team at a time.Ask us anything: [email protected] Media inquiries: [email protected]

Welcome back to UXPERTS, where Ephie Risho and Jason Moore return to the trenches with Part IV of our deep dive into Marty Cagan’s Transformed. In this episode, they unpack up through Part 8 of the book, focusing on the messy, painful, but oh-so-necessary process of change—especially for companies stuck in outdated, unproductive habits.Drawing from their own adventures in the wild world of product and UX, Ephie and Jason share war stories, cautionary tales, and the occasional laugh, all while exploring the tricky terrain of transformation. Because let’s face it: change is hard. Walking into a new company and trying to copy-paste what worked before? That’s a recipe for frustration. Instead, they explore how true transformation requires humility, context, and a keen UX lens to help teams evolve the way they think, work, and deliver real value.So buckle up—it’s time to talk growth, grit, and the guts it takes to transform.Ask us anything: [email protected] Media inquiries: [email protected]

Celebrate alongside Ephie Risho and Jason Moore as we enter the top 90% of podcasts. We have entered the cornucopia of podcast Valhalla. Only 10% of podcasts make it to episode 50 … a staggering 75% of podcasts never see episode 20. Our conversation on this episode allows us to dig into the dark and dusty corners of UX and humanity on this special anniversary episode. They dig into a retrospective on podcasting, motivations, and their favorite and least favorite episodes. Learn “how they got here”, what is next in future episodes, and why this podcast will be running strong for another 50 episodes without breaking a sweat :D Ask us anything: [email protected] Media inquiries: [email protected]

In this power-packed follow-up episode,  Ephie Risho and Jason Moore dive into Parts III and IV of Marty Cagan’s Transformed—and things get real. This isn’t just about innovation for innovation’s sake. It’s about how to break free from predictable, bloated, and process-heavy product development and actually build what matters.They unpack why doing the hard thing, like removing features instead of adding more, often leads to better outcomes. Why principles should trump process, and how small, empowered teams can outpace top-down orgs every time. You’ll hear them riff on the magic of small, frequent releases, how to tame technical debt, and why experimentation and telemetry aren’t just buzzwords—they’re non-negotiables.With their signature blend of sharp insight, humor, and battle-tested stories from the trenches, Ephie and Jason offer a compelling blueprint for any team that wants to stop playing it safe—and start shipping real innovation.Hit play. This one might just change the way you build.Ask us anything: [email protected] Media inquiries: [email protected]

In this episode of UXPERTS, Ephie Risho and Jason Moore crack open the first 9 chapters of Marty Cagan’s "Transformed"—and trust us, it’s not just another book club chat. This is a no-holds-barred, insight-packed deep dive into what it takes to build the right product correctly.If you've ever felt like your product process is more chaos than craft—or you're ticking boxes without moving the needle—this one’s for you. Ephie and Jason break down the myths we cling to, the traps teams fall into, and the bold shifts top-tier product companies are making to stop shipping junk and start delivering real value.Expect candid takes, hard-earned lessons, and a few uncomfortable truths about how you might be doing product wrong. Ready to challenge your assumptions and level up your team’s impact?Press play. Transformation starts here.Ask us anything: [email protected] Media inquiries: [email protected]

In Marty Cagan’s book Transformed, he argues that many modern enterprise software companies are not truly agile but are doing short waterfall sprints. In this introductory episode to the book, Ephie Risho and Jason Moore dig into the topic deeply, reflecting on their own experiences and understanding of the industry and agile. Is it possible to do waterfall software development well? How do large companies tackle large initiatives while still being agile? Join them as they unpack the delicate balance that larger companies need to make to develop software best in a modern environment.Thank you for subscribing to this podcast and for your ongoing support.Ask us anything: [email protected] Media inquiries: [email protected]

Long-time hiring manager Dave Laird brings his years of experience to the table in an exclusive interview with Ephie Risho and Jason Moore on finding the perfect job in the technology sector. Topics range from what stands out these days to get noticed, what pushes a good interview over the line to a great interview, and what to look out for in current trends. The episode digs deeply into the psychology and inner workings of hiring at an enterprise software company, and how to make the best of the job application process.Thank you for subscribing to this podcast and for your ongoing support.Ask us anything: [email protected] inquiries: [email protected]

How do you land the perfect job in UX? What are the best practices to get into the right position with the right company? How do good hiring managers make their decisions? In this episode, Ephie Risho and Jason Moore dig into their hiring and interviewing experiences in the UX field. They look at best practices for those looking for a job in the industry and the things they look for with candidates. Along the way, they share stories and examples to help guide the discussion.Thank you for subscribing to this podcast and for your ongoing support.Ask us anything: [email protected] inquiries: [email protected]

In this AMA (ask me anything) podcast, Ephie Risho and Jason Moore field some problematic questions, giving examples from their own experiences. Some of the topics include showing the value of user research without stepping on toes, working with developers in 2-week sprints, context switching, dealing with imposter syndrome, growing into a new role, how to deal with stakeholders who are tuning out, what to do with usability studies with mixed results, and designs that end up wrong in production.Thank you for subscribing to this podcast and for your ongoing support.Ask us anything: [email protected] inquiries: [email protected]

What are the most critical things to consider when overseeing design systems? At different stages of an organization, what should design leaders be focused on when working with the rest of the organization? A natural ebb and flow of rigidity and creativity must be accounted for. In this episode, special guest Ross Moody digs in with his many years of experience and examples to shed light on the topic. Ephie Risho and Jason Moore guide the discussion, digging into the tension in any organization that must be balanced, and some tactical ways to face these challenges and more. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Ephie Risho is a published novelist in YA fantasy who sold a record number of books in 2024. In this publishing episode, Jason Moore and Ephie discuss authors, publishing, writing, and the industry, all from the lens of user experience. Visit Ephie’s website, theelementalists.net, to see more of his books. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

In the State of UX 2025 review at uxdesign.cc there are many bold ideas reviewing 2024 and seeing where the industry is headed. AI is being leveraged more and more, and business needs are beginning to gain more weight than UX processes. The technology sector is changing rapidly, and UX, as all the disciplines, needs to be aware and adapt. In this episode, Jason Moore and Ephie Risho bring in guest podcaster Jeremy Miller to discuss these ideas in depth. Jeremy Miller’s mission is to give you the tools to be an effective UX designer by diving into the soft skills they won't teach you in school or a boot camp. These skills are critical to your success. You can follow Jeremy on LinkedIn and beyonduxdesign.com, where he hosts an ongoing podcast.  Jason Moore and Ephie Risho host a weekly podcast called UXPERTS, which focuses on the intersection of UX Leadership and Business Outcomes. You can learn more about the show at uxperts.info and find it on Spotify, Apple Podcasts, or Google Play.  Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Innovation is at the core of what companies must do in the fast-moving world of technology. Grow or become obsolete—it’s a common story told again and again. In this episode, Ephie Risho and Jason Moore unpack and discuss an article by Rachel Kobe, Chief Design Officer at Paypal titled: Fueling Innovation: How Design Leaders Drive Product Transformation. The first step is to start with the “Why” and ensure design thinking is core to any innovative discussions. Don’t just build things because they’re on the roadmap; question them and dig into the possibilities. Driving innovation doesn’t just happen; it requires us to think beyond execution and dig much deeper. As usual, Ephie and Jason sprinkle in their own experiences to give life to the episode. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

What’s the hardest leadership decision you’ve ever had to make in UX? How can someone transition from an individual contributor to a UX leadership role? What’s your strategy for dealing with burnout in your team? Jason Moore and Ephie Risho field these questions and more in an AMA (Ask Me Anything) issue of UXPERTS. Listen to this episode to hear more of their backstories, pearls of insight, and humorous moments as they field their favored recent questions from you, their listeners. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Change occurs throughout our lives, yet most people have great difficulty with it. In his book Who Moved My Cheese, Spencer Johnson, M.D. provides an allegory that spells out four different types of people and how they respond to significant change. When the cheese is moved, two of the four people freeze up and try to make things go back to how they were, and two move on and deal with it quickly. The lessons of this simple book are good for dealing with change in our personal lives and also good to keep in mind as a UX professional. Updating software and adding valuable features also move things around, and even though the intention is to improve our users’ lives, they can be furious. Users don’t like it when we “move their cheese” somewhere else and force them to learn something new. In this episode, Ephie Risho and Jason Moore unpack their experiences with change, both in their own lives and in trying to make new software releases less disruptive. As usual, the episode is sprinkled with plenty of stories, laughs, and insights. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

No matter the context, leadership involves making tough decisions and several strong characteristics. In Jocko Willink’s second edition of Leadership Strategy and Tactics Field Manual, Ephie Risho and Jason Moore explore the idea that these are not necessarily natural traits but things you can learn.  Significant themes include genuine humility, challenges with negativity and micromanagement, and how to bring out people’s best. As usual, they sprinkle in plenty of real-world examples from their own lives as UX leaders in enterprise software. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Taking on the mantle of new leadership can feel overwhelming, and in this episode, Jason Moore and Ephie Risho dig into tangible practices that make all the difference. They discuss insecurity and imposter syndrome and how to bring out people’s best by reviewing part two of Jocko Willink’s second edition of Leadership Strategy and Tactics Field Manual.  The idea of decentralized command and building trust come up with different angles and examples to help bring the idea home that the leader can lead best by empowering others. As usual, Ephie and Jason sprinkle in plenty of real-world examples from their own lives as UX leaders in enterprise software. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Growing in leadership does not just happen—it takes work and strategic thinking to reach your best. In this episode, Ephie Risho and Jason Moore dive further into Jocko Willink’s book, Leadership Strategy, and Tactics Field Manual, to unpack some of the ideas raised in the last episode more deeply.  How does one earn influence and respect? How do you focus on the big picture while knowing what’s happening and being engaged in the little things? How can a leader inspire greatness from others? This episode digs deeply into various topics useful for a leader in any field. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Good leadership doesn’t just happen; it’s a journey that requires sweat and intentionality. While various leadership styles exist, there are core principles that every leader should embrace for a more substantial, more cohesive group. Join Ephie Risho and Jason Moore as they dive into Part One of Jocko Willink's "Leadership Strategy and Tactics Field Manual."In this episode, they’ll explore the foundational tenets of effective leadership that can be applied in any situation. Drawing from the book and their personal experiences, they discuss how a good leader embodies humility while maintaining strength, takes ownership regardless of the circumstances, and builds trust in relationships. They also emphasize the importance of doing the job efficiently while knowing when to push back and when to let go.As Jocko highlights, true leaders take responsibility for their actions and establish a clear team purpose and direction. By fostering discipline and accountability, they create an environment where everyone can thrive. So, tune in for insights that will empower you to lead intentionally and make a meaningful impact!Thank you for subscribing to this podcast and for your ongoing support.Ask us anything: [email protected] Media inquiries: [email protected]

Not all companies have full UX research departments, but all companies can follow best practices, regardless of their level of maturity. In this episode, Jason Moore and Ephie Risho interview UX leader Lauren Evans, who has a strong UXR background. They discuss what makes good research for enterprise companies. Join us as we share stories and tangible advice to make the research the best possible. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

A strong leader doesn’t push their agenda on a group, but brings out the best of all those around them. A multiplier is a person who is able to help people reach their potential and even go beyond, whereas a diminisher has the opposite effect, leading in a way that makes people do the bare minimum. In Liz Wiseman’s book Multipliers a variety of different types of leaders are explored.  In this episode, Ephie Risho and Jason Moore cover three of the types of multipliers: the debate maker, the challenger, and the debate maker. They also dig into accidental diminishers and some of the common pitfalls leaders can fall into. Their exploration goes beyond the book, bringing in their personal experiences and insights.  Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] inquiries: [email protected]

Leadership requires more than a strong presence and good thinking. The best leaders empower others to become their best selves through a wide range of techniques. In Liz Wiseman’s book Multipliers: How the Best Leaders Make Everyone Smarter, there are five main types of multiplier leaders, and in this episode Jason Moore and Ephie Risho cover the first two: The Liberator and The Challenger.  Liberators are excellent at three practices—creating space, demanding the best work, and generating rapid learning cycles. Challengers have a different set of practices—seeding opportunities, laying down challenges, and generating belief in what’s possible. Join Ephie & Jason as they dig deeper into these two types, and share some of their own personal stories to shed light on the topic. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

How do the best leaders make their team smarter? In surveys, it’s common to hear people say they’re contributing 60% at their jobs. Unlocking people’s potential is a skill that can be worked on, and there are ways to bring out the best in people so that they give beyond what they thought they were capable of.  Ephie Risho and Jason Moore jump in to the topic by covering the first few chapters of Liz Wiseman’s book Multipliers: How the Best Leaders Make Everyone Smarter. Diminishers are those who tell people what to do, and oftentimes are geniuses themselves. While they may be the smartest person in the room, leading by directing and having others rely on them results in people giving less than they are capable of.  Multipliers see intelligence in everyone, and engage in certain practices that are most effective. Liz highlights five: the talent magnet, the liberator, the challenger, the debate maker, and the investor. In this episode, Ephie & Jason cover the overall idea and the talent magnet, as usual, bringing in their personal experiences to shed light on the topic. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

In this Q&A episode, Ephie Risho and Jason Moore tackle some challenging questions from their fans. Starting out with someone feeling stuck in their career, then getting into some deeper topics with research, how to build a user research arm in a company that doesn’t want to fund it, and how to tackle the challenge of team members who aren’t fully doing their job. As usual, they explore a lot of ideas, offer some sound advice, and have a bit of fun in the process. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

Managing time well requires daily, intentional effort and a strong system to keep organized and on track. While there are many systems and approaches, the kanban has proven time and again to be an incredibly simple, yet useful system to achieve great things in any situation. Life can be full of a wide range of stages which require very different kinds of approaches to managing time. For example, in a crisis, you may need to accomplish dozens of things in a day. Or when managing a long-term project, there are many things to track and oversee. This simple tool can cover it all! In this follow-up episode, Jason Moore and Ephie Risho dig more deeply into the book Personal Kanban: Mapping Work | Navigating Life by Jim Benson and Tonianne DeMaria Barry. Among other topics, the Urgent/Important Stephen Covey quadrants are picked apart for the good and the bad aspects of what they have to offer. As usual, Ephie & Jason bring their own experiences and insights, and dig down rabbit holes to consider far more than the book’s contents. Join us for this episode, and be inspired to take control of your time far more effectively.  Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] inquiries: [email protected]

There’s always far more to do than time to do it, and it’s easy to get overwhelmed or spend time on less important tasks. In this episode, Jason Moore and Ephie Risho tackle this challenge head-on with a system called the personal kanban. At the time of this recording, Ephie had just come through a time when he had far more on his plate than time and was losing steam on everything. Revisiting these ideas and the book revitalized him and brought far more productivity to the rest of his week. The two key principles of Kanban are visualizing your work and limiting your work-in-progress. Doing these two things alone can make a massive difference in how well you manage your time. This episode covers the first half of the book Personal Kanban: Mapping Work | Navigating Life by Jim Benson and Tonianne DeMaria Barry.  Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] inquiries: [email protected]

The UX Engineer role ensures the software has top quality, consistent experiences. UX and UI diverge in this podcast, where Jason Moore and Ephie Risho dig into the depths with two special guests. UX covers the user flows and experiences, whereas UI is focused more on making everything look and feel seamless. Special guests Matthew and Cody discuss how they got into the field of UI design, what is most important in larger and smaller organizations, and some of the industry's newest changes. The role of the person looking over the design system may be different from that of a UX designer, but they must work together diligently to create one experience when building top-notch software. This interview is lighthearted, fun, and chock full of good insights into design systems, UX engineering, UI, and how it all fits together in enterprise software experiences. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] Media inquiries: [email protected]

How do user story map tools work for large companies building enterprise software? In this episode, Jason Moore and Ephie Risho finish their five-part series on Jeff Patton’s book User Story Mapping: Discover the Whole Story, Build the Right Product.  Topics covered include building deep, shared understanding, working with personas, using minimum viable product cycles to the best effect, prioritization of opportunities, validated learning, Design Thinking best practices, Lean product cycles, and different ideas for collaboration. Learn about how stories are like Asteroids, and as usual, hear Ephie and Jason’s stories and experiences as they interact with the rich content of this timeless treasure. Thank you for subscribing to this podcast and for your ongoing support. Ask us anything: [email protected] inquiries: [email protected]