Exemplar Talks

How are auditors and system practitioners leveraging AI and cutting-edge technologies to drive strategic impact? In this discussion, technical leader James R. Thompson shares proven strategies to mitigate risks and unlock the full potential of emerging tech. With deep expertise in compliance, quality management, and digital transformation, James offers actionable insights to help your organization stay ahead of the curve. Don’t forget to like, comment, and subscribe for more on the trends and tools shaping your industry #FutureofQuality #Industry50 #Auditing #AI

What updates are coming to ISO 9001—and how will they impact your organisation?In this video, industry expert James R. Thompson breaks down the most likely changes we can expect in the next revision of ISO 9001. With extensive experience in quality management, digital transformation, and global compliance, James offers a practical, forward-looking perspective to help organisations prepare early.Don’t forget to like, comment, and subscribe for more ISO insights!#ISO9001 #QualityManagement #ISOUpdate #ConcentricGlobal #JamesThompson #QMS #ISOStandards

This session focuses on how to support a more efficient approach to managing audit findings and reviews. We will look at how structured workflows, clear responsibilities, and integrated data help ensure consistency, transparency, and reliability throughout the audit process.

Join us for this inspiring panel discussion from Exemplar Global’s Online Auditor Expo, where industry leaders explore the diverse routes professionals take in auditing and certification. You’ll gain valuable advice on how to grow your expertise, stay relevant in a changing industry, and make meaningful career choices that align with your goals.🎓 Watch now and earn CPD credits through Exemplar Global.Visit our website to learn more: https://exemplarglobal.org#ExemplarGlobal #AuditorExpo #CareerPathways #ProfessionalDevelopment #Auditing #QualityManagement

This session provides auditors with practical insights that go beyond theory and connect directly to the auditors’ professional journey. The presenter will offer findings from real-world case studies linked with ISO 9001, ISO 14001, and ISO 45001 requirements, showing how auditors can critically analyze data, identify discrepancies, and think in terms of risk-based trends rather than checklist compliance. Practical tools and approaches will be provided that can be applied in audits to deliver more value to organizations. The emphasis is on adopting integrated thinking across quality, safety, and environment management to strengthen both audit outcomes and the auditor’s career profile. Attendees will gain clear insights into how they can elevate their role from standard compliance checks to being recognized as trusted advisors who drive meaningful organizational improvement.

In this session, the presenter will analyze the 2015 revision of ISO 9001 and ISO 14001 along with the creation of the high-level structure. Included will be a look at the benefits of that change, how it will impact the future of the management systems, and what it means for the career prospects of those in the conformity assessment industry.

Artificial intelligence is changing everything about the way organizations and professionals work today. Those who wish to maximize their career opportunities in the conformity assessment industry must understand how AI is evolving to assist in the auditing of compliance to management system standards. In this session, the speaker will offer the benefit of his deep experience to offer wise insights that professionals need to know to grow in their chosen discipline.

Quality is too often seen as reactive or “the police.” In this webinar, discover how quality professionals can build business acumen, gain executive trust, and transform into strategic leaders who drive growth.

In this session, our speaker will explore the diverse opportunities available in the food safety profession, from regulatory compliance and quality assurance to research, consultancy, and leadership roles. Attendees will learn how to build technical expertise, gain industry influence, and adapt to emerging challenges such as globalized supply chains, new pathogens, and innovative technologies. With practical strategies, inspiring examples, and actionable resources, this presentation equips participants to navigate their career journey, enhance professional credibility, and make a lasting impact on public health and food systems worldwide.

Join us for this insightful conversation with Jalesa Gray, quality manager at Genpak, a leading foodservice packaging manufacturer. She will share with us her career pathway as a food safety and quality professional and the positive benefits she’s enjoyed as a newly minted Certified SQF Practitioner.

The Exemplar Global Community is live! We’re excited to introduce our brand-new online space for conformity assessment professionals to connect, share insights, access resources, and grow together. Want to see what it’s all about? Join our live webinar with Community Manager Jamie Gravatte, who will walk you through all the features and benefits.

Too many ISO professionals finish their training and are left asking: “Now what?” This session tackles that exact question, showing how professionals move from Explorer → Learner → Practitioner → Expert → Leader. Along the way, attendees will learn the real questions students ask — from whether to pursue auditing or consulting, to knowing if they’re “qualified enough.” Expect soft skills strategies, and career pathways you can act on immediately — whether your goal is managing a system, auditing, or building your own consultancy.

Join Gina Schulz, Operations Coordinator at Exemplar Global, and Wendy Edwards, Director of Product and Quality Assurance, as they introduce you to Exemplar Global’s iNARTE brand.In this session, Gina and Wendy explain how iNARTE certification supports engineers and technicians in advancing their careers, building credibility, and opening new opportunities in their field.

Quincy is ASQ’s large language model designed to support quality professionals worldwide. In this session, you’ll learn how Quincy works, why “he” was designed, and what Quincy can do for you and your career journey. You’ll also get a tour of the ASQ site to witness how Quincy functions in a real-world environment.

The publication of ISO 9001:2015 introduced the concept of risk-based thinking to quality management systems. Although process design and execution should involve consideration of risks, it is also essential that QMS audits consider how well management controls address process risks. If you have been struggling with how to best integrate risk-based thinking into your career as an auditor, this session is for you!

Join us for this inspiring panel discussion from Exemplar Global’s Online Auditor Expo, where industry leaders explore the diverse routes professionals take in auditing and certification. You’ll gain valuable advice on how to grow your expertise, stay relevant in a changing industry, and make meaningful career choices that align with your goals.🎓 Watch now and earn CPD credits through Exemplar Global.Visit our website to learn more: https://exemplarglobal.org#ExemplarGlobal #AuditorExpo #CareerPathways #ProfessionalDevelopment #Auditing #QualityManagement

Ethical action is a foundational building block for a successful career in the conformity assessment industry. This presentation offers a lively discussion of the importance of ethics for auditors as well as the organizations they audit. Attendees will learn how integrity, transparency, impartiality, and confidentiality combine to achieve positive outcomes for all stakeholders in the auditing process. A case study will highlight the risks when ethics are compromised.

In this session, the presenter will utilize his experience as a professor of food science as well as a quality consultant, auditor, and food safety practitioner to present the steps that industry and academia can take to partner in building the future of the food safety workforce. Attendees will learn how they can get involved in this activity on an ongoing basis.

Are you curious about where your career in conformity assessment can take you? In this webinar, Andrew Baines will explore the diverse career pathways available for professionals in auditing, certification, training, and beyond.Discover how industry trends, emerging standards, and evolving global needs are shaping new opportunities—and what skills will help you stay ahead. Whether you’re just starting out or looking to take the next step, this session will give you valuable insights into building a rewarding and future-ready career.

The Exemplar Global Community is live! We’re excited to introduce our brand-new online space for conformity assessment professionals to connect, share insights, access resources, and grow together. Want to see what it’s all about? Join our live webinar with Community Manager Jamie Gravatte, who will walk you through all the features and benefits.Join the Exemplar Global Community now: https://community.exemplarglobal.org/

Exemplar Global community manager Jamie Gravatte and manager of communications and content Mike Richman discussed the forthcoming launch of the Exemplar Global Community. This new resource will be a big step forward in allowing conformity assessment professionals to connect, learn, and grow.Visit our website to learn more: https://www.theauditoronline.com/the-power-of-community/

Learn how data can be used to uncover insights into the performance of organizations' registered management systems.Whether you are a third-party auditor of managment system standards, an internal auditor seeking proof of conformity, or a stakeholder responsible for organizational compliance and improvement, you'll get high value from this presentation.Visit our website to learn more and get your CPD.

The digital transformation of an organizational quality management system (QMS) relies on effective quality audits to make this transition a success. Data science is a primary element of digital transformation, and a quality auditor must possess a functional knowledge of data science. In this session, Dr. Milton Krivokuca, interim coordinator of the master of science quality assurance program at California State University Dominguez Hills, introduces quality auditors to the basic elements of data science.Visit our website to get your CPD: https://exemplarglobal.org/product/data-science-and-the-quality-auditor/

During this session, you will discover the essential skills to succeed in auditing. Presenter Erin Casteel is a lead auditor from Intertek SAI Global who conducts third-party certification audits across multiple industry sectors for ISO management system standards. Erin will explore the vital skills for auditing excellence, from technical, analytical, and interpersonal skills, as well as discussing ethical considerations, continual improvement, and leadership. Attendees will walk away with a firm understanding of how to take your auditing career to the next level.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/what-it-takes-to-become-a-successful-auditor/

In this session, Robert Clifford, Exemplar Global-certified lead environmental management system auditor and certified professional in training management, presents often-misunderstood concepts surrounding audit findings, with examples and real-life stories. Included are suggested solutions for the necessary hard and soft skills associated with identifying nonconformities that professional auditors ought to master if they wish to advance the profession (as well as maintain their sanity).Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/the-myth-and-lore/

To thrive as a management system auditor—both now and in the future—technical expertise alone is not enough. Jackie Stapleton, founder of Auditor Training Online, is a thought leader and strategic advisor in the conformity assessment industry, specializing in the development of management system professionals. In this session, she will explore the essential skills auditors need to build confidence, influence, and credibility in their roles. You will come away from this session with practical strategies to navigate self-doubt, communicate effectively, and lead successful audits with impact.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/the-iso-leadership-journey/

In this discussion, panelists Miriam Boudreaux, Bob Clifford, Milt Krivokuca, Mina Matti,and Andrew Baines join moderator Mike Richman to cover questions related to skills development, the role of internal auditors, artificial intelligence as it applies to the auditing function, and more.Visit our website to learn more: https://exemplarglobal.org/

In this presentation, Julius DeSilva, CEO of QMII, emphasizes the importance of distinguishing between one-off incidents and systemic issues found during root cause analysis. Auditors play a key role in defining nonconformities to enable effective root cause analysis. Case studies such as Chernobyl, Deepwater Horizon, and Boeing 737 MAX illustrate the consequences of ignoring systemic risks. ISO management system standards support a risk-based approach, encouraging organizations to go beyond compliance and strengthen their management systems. Ultimately, effective root cause analysis leads to sustainable improvements and greater resilience across organizations.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/the-search-for-root-causes/

In this lively conversation, Exemplar Global President and CEO Andrew Baines and Exemplar Global Technical Director Adam Maxwell will explore the importance of internal auditors and cover the skills needed to succeed in the role. Included will be an overview of the key differences and similarities between internal auditors and their second- and third-party auditing colleagues. We’ll also discuss what a background in internal auditing can mean in terms of exciting new career pathways.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/the-case-for-internal-auditing/

During this session, presenter Mina Matti, CEO and Managing Director of Citywide Consultant, will offer in-depth insights into how to interpret and apply the language of various clauses within the high-level structure of ISO management system standards. You’ll learn about requirements, auditing techniques and best practices, common misinterpretations, and more. Join us for the excellent technical session with something to offer auditor of all experience levels and backgrounds.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/mastering-clause-interpretation/

A successful audit goes beyond technical expertise—it requires professionalism, clear communication, and well-structured findings. In this session, Miriam Boudreaux, CEO of Mireaux Management Solutions, will share key strategies for making a strong first impression, engaging with auditees, and effectively documenting opportunities for improvement, observations, concerns, and nonconformities. Learn how to conduct impactful audits that drive real improvement.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/mastering-the-art-of-auditing/

In this session, economist and integrated management system lead auditor and implementer Richard Mayowa Dada will show how to plan and execute remote audits effectively. This will include an exploration of the tools and platforms that facilitate virtual auditing, an understanding of the limitations and challenges of remote audits, and the development of strategies to maintain audit quality in virtual environments.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/exploring-remote-auditing/

Do you ever get the feeling that no one is paying attention in your meetings? Well, that could very well be the case! Data shows that people think most meetings are a waste of their time. Not only do employees feel their time is wasted, companies and organizations feel like a tremendous amount of money is wasted participating in unnecessary and unproductive meetings. So, what can be done? In this session, Shara Montana, owner of Montana Consulting and an Exemplar Global-certified quality management systems master auditor, will address the current challenges in hosting and participating in meetings as well as how to overcome these.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/effective-meetings/

In this session, Kelly Rusbatch, the founder and director of Adaptable Quality as well as an Exemplar Global-certified ISO 9001 lead auditor, will demonstrate how successful auditors, much like those in the natural world, rely on observation, adaptability, and collaboration to thrive. Owls symbolize the importance of keen observation, chameleons represent the need for flexibility in diverse environments, and bees highlight the value of teamwork and structured communication. This session will explore these parallels, offering practical insights and real-world examples to demonstrate how these fundamental skills enhance an auditor’s effectiveness.Visit our website to learn more and get your CPD: https://exemplarglobal.org/product/auditing-in-the-wild-what-nature-can-teach-us-about-being-a-great-auditor/

This presentation offers insight into the practical control measures that you can implement and apply to reduce food fraud risks in raw materials. This webinar on practical food fraud control measures offers benefits for food processing companies and the auditors that work with them. Learn more: https://exemplarglobal.org/

🤔Curious about how AI is transforming management system certification? 🤖Join us for an insightful session on " AI in Audits and Certification" led by Jochen Kleboth, Head of Analytics and AI at Intact Systems! Jochen will share his expertise in AI, data analytics and auditing, offering valuable insights for auditors, trainers, managers, and anyone involved in compliance and certification. What you’ll learn: ✅ How AI is revolutionizing auditing and certification ✅ Real-world applications ✅ A look into the future of AI in management systems Visit our website to learn more: https://exemplarglobal.org/

Are you ready for the 2024 ISO standard amendments? Join us for an exclusive webinar co-hosted by Exemplar Global and DEKRA: "Staying Compliant: Considering Climate Change in ISO Management Systems.”🌍 In this session, we’ll dive into how climate change 🌱 impacts ISO management systems across industries—from quality management to environmental management. You’ll gain valuable insights and practical steps to ensure your business is on track with these new requirements.

In this webinar, you'll learn about the innovative technological solutions that make management system audits more efficient from start to finish! The Intact platform is designed to help certification bodies and other audit-centric organizations better manage their work. You'll hear from Intact's CEO and Co-Founder Thomas Lorber, along with Solutions Manager and platform expert Robbin van Zanten. Don't miss this opportunity to learn from the best in the field and take advantage of the opportunity to earn CPD at the same time.

In this insightful panel discussion, titled "How Auditing Helps Prevent Tragedy," our panelists delve into the critical role auditing plays in averting potential disasters. From identifying potential hazards to implementing robust auditing protocols, the discussion explores the proactive measures organizations can take to safeguard against unforeseen catastrophes. Through real-life examples and case studies, the panelists illustrate the tangible impact auditing can have on preventing tragedies and saving lives. Whether you're a professional in risk management, quality assurance, or simply interested in understanding how auditing contributes to safety and security, this panel discussion offers valuable perspectives and actionable takeaways. Join us as we uncover the crucial role auditing plays in preventing tragedy and fostering a culture of safety and resilience. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

The focus of this session will be on the additional skills or training that QMS auditors may consider allowing them to gain better understanding and/or insights to the unique requirements associated with specials process auditing, including welding, non-destructive testing and qualification of personnel required for such important processes. The benefits and advantages of available Accreditations for organizations to demonstrate competence and capability will be included. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

For decades, the speaker has observed the careers of professionals in the quality discipline. Although these folks are passionate about their work and contribute much to the betterment of organizations, there is much to be desired when it comes to their financial state. Many of them are ill-prepared for the financial challenges ahead. This session assesses some of these findings and presents ideas for the journey to financial independence, touching on why quality professionals are in a uniquely strong position to do well on this journey. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Auditing, as a profession, relies on standards to define what we do, to train new auditors, and to control our work. What do the standards say about us? Who writes them? How can we influence them? How well do our customers think we are doing? All these points will be covered by this session’s speaker, who is the former chair of ISO TC 176/SC 2, the committee with responsibility for ISO 9001. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

In this session, we will explore the dynamic evolution of auditing, from past challenges to present-day innovations and future horizons. Discover how AI technologies are revolutionizing global auditing practices, particularly in fostering diversity and inclusion within teams. Gain insights into harnessing AI for building more inclusive auditing environments. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Explore the evolving roles of auditors and consultants in our dynamic professional landscape. This presentation delves into the increasing importance of soft skills, ethical practices, and professional boundaries, illustrating through real-life scenarios how interpersonal abilities complement technical expertise to shape successful careers. Join us to uncover key strategies for professional advancement. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Auditors operate in a dynamic and complex environment. A significant challenge for the industry is attracting new graduates or early career professionals. This could be due to several factors. Firstly, the perception problem with auditors, as it's often viewed as less glamorous, a mundane and administrative role, or less dynamic compared to other career paths in finance or consulting. Secondly, graduates face increasing competition from industries offering higher salaries, better work-life balance, or more exciting opportunities. This presentation aims to provide an overview of how we can counteract the industry challenges, using a range of skills at our disposal, and provide some examples of what has worked in practice. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

The automotive sector is undergoing many updates. New APQP and control plans reference manuals were released, and there are many changes of note. Soon there will also be updates to the MSA and SPC reference manuals. Lastly, the IATF 16949 will be updated to reflect the release of ISO 9001, and preparations are underway to start changes to the IATF standard. Today the automotive industry is in the midst of change to hybrid and electric cars and the EV-AV standards such as ASPICE, Functional Safety ISO 26262, Product Cybersecurity ISO 21434 and SOTIF ISO 21448 standards. Many of these standards are changing as well. Join Chad Kymal, CTO and Founder of Omnex on this webinar to get updated and caught up on these changes. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Leveraging his membership on both API and ISO committees, his personal certifications in auditing as well as more than 30 years of auditor certification through Exemplar Global, the speaker will guide us through the 13 steps to becoming an auditor, providing his personal insight as well as career resources. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Sustainability has become a buzzword in today's corporate landscape, but what does it mean for auditors? Today we speak to Ben Marshall, Commercial Director Intertek SAI Global, APAC who will explore the fundamentals of sustainability and its relevance to auditing practices. Sustainability is essential for businesses to effectively address the challenges and opportunities presented by the growing emphasis on sustainability in business practices and reporting. This discussion will explore how auditors can expand their portfolio with the right sustainability training. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Using artificial intelligence (AI) to conduct audits transforms traditional practices, making them more efficient, accurate, and comprehensive. AI-driven audits also enhance predictive capabilities, forecasting potential areas of concern before they escalate. By integrating AI, auditors can focus on strategic analysis and decision making, leveraging AI's computational power for routine tasks and data analysis, thus elevating the audit's value and effectiveness. 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.

Join us for an insightful session at the Excellence in Auditing Expo 2024 webinar, featuring Exemplar Global's President & CEO, Andrew Baines. Discover Andrew's personal career journey and his extensive experience as a professional auditor. Gain valuable insights as he shares lessons learned, reflects on the evolution of the quality assurance industry over the past decades, and offers his vision for the future. Don't miss this special event as we celebrate Exemplar Global's 35th anniversary this year! 🚀 Don't forget to hit that "Subscribe" button and visit our website https://exemplarglobal.org for more information.