healthsystemCIO – Strategies for Hospital IT Leaders

Julia Adler-Milstein, PhD, Chief of UCSF's Division of Clinical Informatics and Digital Transformation, dissects the procurement and integration dynamics steering health systems toward their EHR vendor's in-suite AI tools at the expense of third-party innovators. Drawing on her recent JAMA viewpoint with Sara Murray and Robert Wachter, she explains why market forces alone will not loosen the EHR vendor's grip — and what a policy intervention could realistically look like. Source: UCSF’s Adler-Milstein Says Stay-in-Suite Pull for Clinical AI is Strong, Policy May be Only Way to Level Playing Field on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Ken Kawamoto, MD, Chief Health AI Transformation Officer at University of Utah Health, describes how the AI Workbench lets clinicians build their own AI applications without one-off engineering. The standards-based tool sits inside Epic and uses SMART on FHIR to scale clinical AI across the enterprise. Source: University of Utah Health’s Kawamoto Says Workbench Approach Scales Clinical AI Across the Enterprise on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Most health IT teams assume their SaaS providers built genuine multi-region resiliency. Mass General Brigham’s CTO discovered the truth is less reassuring. The fix starts with one missing habit nobody’s been practicing. Source: Mass General Brigham’s Sriraman Says SaaS Outages Expose Hidden Cloud Dependencies on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Your EHR vendor’s product suite keeps things simple, but simplicity comes at a price. One health system CTO explains why building in-house opened doors he didn’t know existed. Source: Inception Health’s Somai Says Always Staying in Your EHR Suite Limits Differentiation; Building Easier Than Ever on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Panel discussion on EMR optimization with Dr. Hannah Galvin, Dr. Ash Goel, and Dr. Marc Tobias. Source: EMR Optimization: Why Ambient AI Can’t Fix a Broken EHR on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

When clinicians and IT leaders build together from the start, the results speak for themselves. Rush's Associate CMIO shares the partnership playbook behind a handoff tool adopted by 25 health systems and an AI chatbot built in two weekends. Source: Rush University Medical Center’s Rojas Explains How IT & Clinicians Can Truly Partner on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Keith Duemling explains why Catholic Health treats cybersecurity as a chronic condition requiring continuous management rather than an episodic fix. Managing cybersecurity at a health system is less like performing surgery and more like treating diabetes. That is the operating philosophy Keith Duemling, VP/CISO at Catholic Health, brought to his first year leading the security […] Source: Catholic Health’s Keith Duemling: Why Cybersecurity is a Chronic Condition, Not an Episode on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Christina Kochan, Healthcare Solution Architect at CTG, explains why organizing clinical informatics teams by service line instead of by application reveals workflow gaps that product-focused IT structures miss, and how value stream mapping can follow the patient across every handoff, system, and care setting to eliminate friction. Source: CTG’s Kochan Says Patient-Centric Workflow Mapping Exposes Gaps Product-Focused IT Teams Can Miss on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Simon Nazarian explains why City of Hope builds AI governance into the technical foundation to move beyond pilots and ensure safe, scaled clinical care. City of Hope has built a proprietary generative AI platform that converts thousands of pages of patient medical records into actionable clinical summaries in seconds, saving physicians hours of after-hours chart […] Source: City of Hope’s Nazarian Says AI Governance Must Be Built Into the System on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Nurses at HCA Healthcare carry more than 100,000 smartphones on the job every day, part of a decade-long mobile strategy that has fundamentally reshaped how the nation’s largest for-profit health system delivers bedside care. One of the architects of that clinical technology strategy, Sherri Hess, VP/CNIO, says the devices are only as valuable as the […] Source: HCA’s Hess Says Key to Supporting Clinicians and Patients is Staying Connected on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Julie Demaree explains how St. Mary’s Healthcare optimized medication alerts and clinician rounding to earn a solid Leapfrog safety grade on a rural budget. A 130-bed independent hospital in Amsterdam, New York, earned a Leapfrog B safety grade by tackling one of the most daunting challenges in clinical IT: getting medication alerts right. St. Mary’s […] Source: St. Mary’s Demaree Says Small Rural Hospitals Can Achieve Top Safety Grades Without Big Budgets on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Epic is working with a North Dakota health system to build a streamlined implementation model for smaller organizations, a move that could reshape how community hospitals and regional systems access the company’s platform. The collaboration grew out of an unlikely proving ground: a simultaneous Epic and Workday go-live at Trinity Health in Minot, N.D., where […] Source: Trinity Health’s McDaniel Says Epic Considering New Implementation Protocol for Smaller Health Systems; 3rd-Party Pre-Bundling on the Table on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Hospitals will only adopt AI as fast as their least-prepared workers can absorb it: that’s the operating principle behind the AI strategy at one of Ireland’s largest academic medical centers. Dr. Guido Giunti, chief data officer at St. James’s Hospital Dublin, is building his entire digital transformation around a literacy-first model, investing in education and […] Source: St. James Hospital Dublin’s Giunti Says AI Transformation Starts With Literacy on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Penn Medicine’s radiology department has spent nearly seven years building an AI governance process from the ground up, and the biggest lesson has nothing to do with algorithms. It’s about people: engaging stakeholders early, respecting their time, and recognizing that deploying AI in clinical settings demands a fundamentally different approach than rolling out traditional software. […] Source: Penn Medicine’s Cook Says You Can’t ‘Set It and Forget It’ With Clinical AI on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Nebraska Medicine has built and deployed 25 generative AI tools in-house, and its Chief Transformation and Digital Officer says the economics have changed enough that any health system willing to invest in a small data science team can do the same. The Omaha-based academic health system—once among the first to pilot ambient scribes and a […] Source: Nebraska Medicine’s Hasselberg Says Foundation Models Have Leveled the Playing Field for Health System Innovation on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

A 25-bed critical access hospital in southern Colorado just made a bet that Oracle Health’s AI-native EHR will let it punch well above its weight. Mt. San Rafael Hospital and Clinics, based in Trinidad, Colo., signed with Oracle Health in December 2025 after evaluating Oracle, Epic, Meditech, and several other vendors for a new enterprise […] Source: Mt. San Rafael Selects Oracle for EHR Platform; Archuleta Explains Why It’s the Right Move     on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Patient contact centers at health systems handle 40 to 50 times more calls per day than IT service desks/contact centers, yet many organizations still treat them as fixed operational costs with little room for strategic improvement. In this interview from the ViVE conference, part of our Partner Perspective series, CTG’s Joseph Esdale, Strategic Solutions Partner, […] Source: CTG’s Esdale and Kochan say Patient Contact Centers are the Overlooked Frontier for AI Optimization on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Charlie Harp, founder and CEO of Clinical Architecture, explains why healthcare’s data quality shortcomings pose the biggest threat to AI adoption across health systems. In an interview at the ViVE Conference, he describes how decades of clinical data collected as a byproduct of care delivery lacks the precision AI applications demand. Harp shares strategies for building data quality programs that deliver incremental, measurable results. Source: Clinical Architecture’s Harp Says Data Quality Improvement is the Key to Unlocking AI’s Potential on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Dawud Gordon, PhD, CEO and co-founder of Twosense, a Brooklyn-based cybersecurity startup, explains how behavioral biometrics can solve healthcare’s passwordless authentication challenge. In this episode of our Partner Perspective Interview Series recorded at the ViVE conference, Gordon describes why traditional tools like Windows Hello and passkeys fail in clinical environments with shared workstations, and how his company’s software learns to recognize users by typing and mouse patterns. He also shares a nuanced take on where generative AI helps and where it poses serious risk. Source: Twosense’s Gordon Says Behavioral Biometrics Can Finally Crack Healthcare’s Shared Workstation Problem on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Cincinnati Children’s has turned its complication conferences into an innovation pipeline, generating six provisional patents within months by adding one step to a process every hospital already runs: after reviewing what went wrong, ask what solution would have prevented it. Todd Ponsky, MD, chief innovation officer and professor of surgery at Cincinnati Children’s, launched the […] Source: Cincinnati Children’s Ponsky Says Innovation Requires Leaders Who Understand the Upside of Failure on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

A health system in northern Nevada is taking a deliberate approach to AI: fix the data first, and let the intelligence follow. Steven Ramirez, VP and CISO at Renown Health, is leading that charge across cybersecurity, IT governance, and service desk operations, with a strategic plan now in its second year that puts data infrastructure […] Source: Renown Health’s Ramirez Says AI Must Sit on Sound Data Infrastructure on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Dr. Sahil Makhni shares Mayo Clinic’s strategic framework for using AI to eliminate the “administrative tax” on clinicians and solve the root causes of burnout. AI’s workforce impact in health systems starts with how quickly organizations build practical fluency across clinical, operational, and technical teams while keeping governance and training aligned with patient care. Sonya […] Source: Mayo Clinic’s Makhni Says AI Offers Tools to Support The Human Element in Medicine on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Farmers in the Dakotas are logging into endocrinology appointments from the cabs of their combines during harvest season, and the physician on the other end of the screen considers it a point of pride. Dave Newman, MD, Chief Medical Officer of Virtual Care at Sanford Health, oversees a virtual care operation that spans 78 specialties, […] Source: Newman Explains How Sanford Health is Virtually Rewriting the Rural Health Playbook on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Every digital health leader is familiar with the new solution request—often coming from an influential user who believes a tool you do not currently offer is the key to unlocking new efficiencies. Like a toppled domino, that request can set off an intricate process: clarifying what functionality is actually being requested and determining whether it already exists in-house. But the inquiry does not stop there. If the capability is not currently available—and the request is deemed worthy of investment—the next question becomes where to obtain it. Does your EHR vendor offer it? If your core vendor does, is that version good enough, or do you need to pursue a point solution and integrate it into your environment? If so, what would integration require, and what would it cost to build, maintain, and secure over time? In this webinar, we will speak with digital health leaders who have developed disciplined processes to ensure the right factors are weighed at the right time—and by the right stakeholders—so decisions reflect what is best for the organization as a whole. Source: Navigating New Solution Requests: Balancing Cost, Integration, and Innovation on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Health First’s 10,000 employees and 600 providers now run on a unified technology backbone that spans hospitals, clinics, and a 100,000-member health plan, and the annual cost is lower than what the organization paid before. The Brevard County, Florida-based integrated delivery network completed two major Epic rollouts in rapid succession: its provider division went live […] Source: Health First’s Carr Weaves Tapestry for Integrated Payer-Provider Platform on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Christopher Plummer spent a decade as a cybersecurity contractor for the U.S. Navy, supporting the submarine maintenance program. He now serves as senior cybersecurity architect at Dartmouth Health. The shift was jarring. “Securing nuclear secrets was easier than securing healthcare,” Plummer said. “And it’s only true because the government tells you what to do.” In […] Source: Citing React2Shell & Log4J, Dartmouth Health’s Plummer Says Lack of Granular Tech Inventory Still an Issue on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Conversational AI agents have the potential to transform routine patient portal support calls into clinical engagement opportunities. In this episode of our Partner Perspective Interview Series, Bill Hudson, CIO at Hippocratic AI, and Dan Stoke, VP of Healthcare at CTG, discuss their partnership integrating Hippocratic AI agents into CTG’s service desk operations. CTG handles 500,000+ […] Source: Conversational AI Agents Poised to Supercharge Pop Health on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Healthcare organizations racing to implement AI solutions are discovering that their greatest obstacle isn’t the technology itself but the quality of the data these systems rely on. According to Sarang Deshpande, VP of Data and Analytics at Franciscan Alliance, the rush to deploy AI has exposed long-standing data quality issues that many health systems have […] Source: Franciscan’s Deshpande Says AI Success Hinges on Data Governance on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

A health system’s 10-year path to implementing enterprise imaging reveals the operational complexity and strategic planning required to consolidate imaging platforms across clinical departments. UI Health, the University of Illinois Hospital Health Sciences System, recently contracted with AGFAHealthCare’s to implement an enterprise imaging platform after years of planning that began with early discussions in 2016. […] Source: UI Health’s Polikaitis Shares Strategies for Enterprise Imaging Success on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Supercharged by AI, the pace of technology change is faster than ever, forcing IT leaders to make high-stakes decisions today without limiting their ability to respond to tomorrow’s challenges. In this webinar, a panel of experienced leaders will share strategies for building flexibility into architectures, contracts and governance so organizations retain the ability to adopt emerging tools while managing risk. Attendees will learn how to chart a clear course forward that leaves ample room for adjustment as technology, regulation and business needs evolve. Source: Strategies for Future-Proofing Your IT Shop on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Years of heavy EHR customization had kept Beacon Health System from tapping the latest features. A new IT chief signed a sweeping Oracle deal anchored by Epic-style governance and vendor accountability most health systems would never demand. Source: Johnston Explains Why Beacon is Betting Big on Oracle’s AI-Powered EHR on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Healthcare organizations deploying AI agents must establish robust guardrails to prevent reputational and clinical harm, even when partnering with leading technology vendors, according to Spencer Dorn, MD, Vice Chair in the Department of Medicine and Lead Informatics Physician at the University of North Carolina at Chapel Hill. A recent incident at Gap illustrated the stakes […] Source: UNC’s Dorn Cautions that AI Agents Need Guardrails to Manage Risk on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Tampa General Hospital has implemented an AI-powered voice agent that now answers every incoming call to its health system, addressing a critical access problem that left tens of thousands of patients unable to reach the organization each month. The seven-hospital Florida health system was abandoning approximately 40,000 calls monthly before deploying the digital assistant, named […] Source: Tampa General’s Arnold Says Voice Agent Hitting Right Notes for Overwhelmed Call Center on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Healthcare security leaders must rethink how they approach identity verification in an era where traditional perimeters have dissolved and counterfeit credentials are readily available on the dark web, according to Jason Taule, CISO at Luminis Health, a regional hospital system throughout the Mid-Atlantic. Identity verification has been fundamental to security since ancient civilizations stored valuables […] Source: Luminis Health’s Taule Says Identity Remains Healthcare’s Core Cyber Challenge on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The most successful cybersecurity leaders in healthcare have shifted from acting as gatekeepers to becoming business enablers who help organizations achieve their goals securely. This transformation requires building deep relationships with leadership, understanding operational workflows, and balancing robust security controls with positive user experiences. Randall (Fritz) Frietzsche, Enterprise CISO at Denver Health, has spent nine […] Source: Cyber Success Depends on First Understanding, Then Empowering, Users on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The 2025 CHIME Fall Forum, held in early November, brought together hundreds of the top IT executives to share what's working, what isn't, and what might be next in digital health. In this webinar, we'll speak to leaders who attended the form to learn their key takeaways and discover how exposure to so many new and diverse perspectives has either confirmed or changed their strategic thinking about the future. Source: Reflections on the CHIME Fall Forum: Key Takeaways to Decode the Future on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

AI-led policy redesign and a broader definition of return on investment are reshaping how Nirav Shah, MD, Associate CMIO, AI & Innovation, Endeavor Health, approaches digital transformation across the nine-hospital Chicago-area system. Endeavor Health, which operates roughly 300 sites of care and accounts for about one-third of Illinois’ population in its catchment area, built its […] Source: Gen AI & LLMs Facilitate Rebuilding Bodies of Data from Scratch; Says Endeavor Health’s Shah   on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

As health-system IT ecosystems grow more complex, leaders need a better understanding of which technologies they run, where each sits in its risk life cycle, and how assets map to the clinical and administrative workflows they support. It is with the attainment of this more continuous, end-to-end understanding that organizations can manage risk on an ongoing—not snapshot—basis. This work is essential, as effective business-continuity planning depends on anticipating when operations could be affected by outages or vulnerabilities. In this webinar, we’ll speak with leaders focused on sharpening IT inventories and dependency maps to keep care delivery up and running. Source: Strengthening Cyber Resilience with More Accurate IT Asset Data on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The race is on for healthcare organizations to deploy AI agents that increase productivity and cut costs. But with a rapidly evolving market, a wide range of options—from building in-house to buying a vendor solution to partnering with a middleware OEM—and a saturation of similar products, it can be difficult for health systems to cut through the noise. This webinar will help you navigate the agentic AI landscape. We’ll explore the pros and cons of the three main approaches: build, buy, or partner. We'll also cover best practices for selecting an agentic AI partner (new or existing vendor) and discuss hidden risks in this rapidly evolving space. Finally, we'll provide guidance on how to stay at the forefront of the agentic AI wave and capitalize on its immense potential. Source: Maximizing Value, Minimizing Risk: Operationalizing an Agentic AI Strategy on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

At Ochsner Health, AI is moving from experimental project to core clinical capability, and Jason Hill, MD, Innovation Officer, says the physicians and health systems that master it first will gain a decisive advantage in care quality and efficiency. Leading an innovation division inside an $8 billion, 46-hospital integrated delivery network that also operates its […] Source: Ochsner Health’s Innovation Chief Says Deeply Embracing AI Stakes to Play; But Monitoring Drift Essential on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Health-system IT executives face relentless user demand while working with constrained budgets and lean staffing. Running a tight ship is essential. That requires disciplined governance, transparent communication and proactive workload management—approaches that increase throughput and prevent stakeholders from overreacting to work still in progress. In this timely webinar, we will speak with leaders who operate at high capacity while keeping teams engaged and customers satisfied. Source: Strategies for Running an Efficient, Valued, High-Morale IT Shop on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

AI is being infused into the healthcare ecosystem from 1,000 directions at 100 miles per hour. At least, that’s what it feels like to many tasked with ensuring those injections are done with proper guardrails in place. And while the risks of drift, hallucinations, and bias are at least well appreciated (if not mastered), those related to compliance and cybersecurity need to be more deeply considered and brought—via governance—into the right discussions at the right time. In this timely webinar, we’ll speak with cyber leaders focused on acting as true partners to their operational colleagues—fostering the rollout of the AI tools everyone wants, while making sure it’s done the right way. Source: Cyber Strategies for Securing the AI Influx on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Healthcare IT executives are deploying technologies such as generative AI to improve front-end patient access, enable ambient clinical documentation, and streamline back-office tasks like claims submission. Yet the mid-revenue cycle often receives less attention. This broad domain—including clinical documentation integrity and physician query management, medical coding and clinical validation, and charge capture and revenue integrity—still relies on entrenched workflows in many organizations. Given the gap between current practice and what modern tools can deliver, the mid-revenue cycle is a prime target for efforts to reduce costs and capture revenue. In this webinar, we’ll speak with leaders who are looking to bring today’s best technology to these processes.   Source: Exploring IT Optimization Opportunities in the Mid-Revenue Cycle on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Nnaemeka Okafor, MD, VP, Chief Analytics and Informatics Officer, Memorial Hermann Health System, says health systems are shifting from purchasing tools to building the conditions that let them deliver results. In an extensive interview, he outlined a program that emphasizes multidisciplinary governance, deliberate training, durable data infrastructure and careful budgeting that accounts for the true […] Source: Memorial Hermann’s Okafor Says Extracting the Value of IT Requires a Greater Investment in Training  on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Robbie Freeman, Chief Digital Transformation Officer, Mount Sinai Health System, is steering a consolidated digital-and-AI agenda that aims to simplify experiences for patients, clinicians, and a 48,000-person workforce, while tightening the link between experimentation and enterprise scale. In a wide-ranging discussion, he outlined a governance model that blends top-down priorities with bottom-up discovery, a disciplined […] Source: Mount Sinai’s Freeman Lays Out Keys for Moving AI Initiatives From Pilots to Scale on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Mouneer Odeh, VP, Chief Data and AI Officer, Cedars-Sinai, is positioning the organization to harness fast-maturing AI while keeping clinical workflow, governance, and scale at the center of decision-making. In a wide-ranging discussion, he traced his path from advanced analytics to enterprise AI, outlined the role of platform vendors versus best-of-breed tools and internal builds, […] Source: Cedars-Sinai’s Odeh Says Shifting to Product Mindset Key to Delivering what Users Need on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Chero Goswami discusses how Providence uses a relationship-first philosophy and front-line rounding to ensure innovation drives real patient impact. Chero Goswami, Chief Information & Digital Officer, Providence, is using front line observation, disciplined governance and renewed business-continuity planning to align technology with clinical reality across the seven-state system. In a recent interview, he outlined an […] Source: Providence’s Goswami Prioritizing Spending Time on the Front Lines & Staying Focused on the Patient on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Rady Children’s Health is consolidating analytics and AI-enabling services on a governed cloud platform to reduce friction for clinical, operational, and financial users. Caroline Peika, Director, Integration & Analytics, said the program pairs a centralized data environment with a private retrieval-augmented generation chatbot to turn internal documents into reliable answers with citations. The approach aims […] Source: Rady Children’s Peika Says Combining Cloud & Chatbot Can Yield Big Results on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Pallavi Ranade-Kharkar, PhD, Enterprise Director of Research Informatics and Genomics, Intermountain Health, laid out a disciplined approach to AI adoption that balances rising organizational pressure with patient-centered guardrails, emphasizing governance, security, and measurable value for clinicians and consumers. Health systems are under strain to automate, improve access, and lower costs. National spending projections point upward […] Source: Intermountain’s Ranade-Kharkar Lays Out Strategy for Responsible AI Adoption on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Chuck Podesta, CIO, Renown Health, is steering his organization toward an interoperability model that leans on AI “orchestration” rather than large, centralized data repositories—while pairing that shift with tougher data governance and a stronger resilience posture. The three-hospital system in Reno, Nev., which includes an 800-bed regional facility, a community hospital, a children’s hospital and […] Source: Renown’s Podesta Says AI May Alter the Traditional Interoperability Paradigm on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders