Managing Dental Drama

Last week’s episode probably sounds like a beautiful pipe dream….so today, Dr. Kuba asks the hard question, “Can you really truly pass things off to team members?” She and Bethany discuss the times where tasks are passed off and teams either fail to accomplish them OR are not equipped to complete the task successfully. In this episode, Dr. Kuba and Bethany discuss how to ensure that the right people receive the right tasks. The DRI program can work, but it requires a well thought out plan. 👉Or watch the episode YouTube DRI Fails EpisodeDON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! HUB HIGHLIGHTSample Consent Forms BundleThis bundle gives your practice ready-to-use consent forms that help improve patient communication, protect your practice, and save your team time. New Employee Onboarding BundleCheck this bundle out if you want a strong onboarding process that helps new team members feel more confident, prepared, and productive from day one. 📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You’re-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode! 👉Video Episode Link📣MAY CONTENT IS AVAILABLE TODAY!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded her about the importance of what we do on a daily basis. Through dentistry and through relationships, we have the opportunity to be impactful. Today is a day to be reminded that what we do truly matters. Be encouraged today as you listen to Bethany’s important reminder! 📣LAST WEEK FOR APRIL CONTENT!! Don’t miss it! Learn all about transformation in this month’s content. Become a subscriber TODAY!  Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients. Interested in the Leadership Summit? Friday, September 18, from 8:30 – 4:30Inquire or register TODAY:  https://www.hellobethany.com/about-3 📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!  Interested in the Leadership Summit? Friday, September 18 from 8:30 – 4:30Inquire or register TODAY:  https://www.hellobethany.com/about-3 📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in her life. At times, life throws curve balls your way, and you have to react, to pivot. Today’s episode focuses on the importance of pivoting and then fighting against the feelings of regret, disappointment, and even guilt and instead forcing yourself to see the silver lining in it all. Welcome to Dr. Kuba’s therapy session! Interested in the Leadership Summit? Friday, September 18 from 8:30 – 4:30Inquire or register TODAY: https://www.hellobethany.com/about-3 📣April Content is available TODAY!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Bethany and Dr. Kuba take a more serious tone today as they address the very real hardships of leadership, management, and practice ownership. The bottom line is – it is extremely difficult. Struggling to successfully manage a dental practice and team is so challenging, in fact, that it can feel isolating…..like nobody truly understands the stresses of it all. The isolation can often lead to loneliness and even relationship struggles. Dr. Kuba reflects on how her expectations of her husband changed over the course of practice ownership and how she learned to find support in a variety of ways. While this episode is deep, it is absolutely essential to wrestle through this topic in order to comfort and positive coping strategies. 📣March Subscriber Content Going Away This Week!! Become a subscriber TODAY to access March content. Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

So, what is all the buzz about AI? Dr. Kuba wants to know and puts Bethany on the spot for her take on AI. Together, they discuss what this new trend is and if it is truly something new and exciting. Bethany shares some of her client’s experiences with how they have incorporated AI into their practices and addresses the highlights and possibilities of implementation as well as her own personal reservations. She gives advice to listeners on how to begin implementing new technology into daily practice life. If you’ve been wondering about the AI buzz, then this episode is for you! 📣March Subscriber Content Available!! Free subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

One of the most common questions that Bethany gets is, “When should I give a raise?” In this episode, Dr. Kuba and Bethany unpack the mystery of salary and hourly increases. Their advice is to ensure that the team has a clear understanding of when and how often pay will be reevaluated. This clarity will prevent employees from asking for a raise, which seems to be every practice owner’s worst nightmare. Dive into this episode for more details on how to conduct salary reviews and what to expect in these meetings. Team pay is certainly a stressful aspect of practice ownership, but this episode will provide some thoughts and ideas to guide the owner through the process. Show hosts Bethany Petty and Dr. Reena Kuba discuss the following topics: What is a salary review? Are salary reviews the same thing as performance reviews? The importance of a full compensation packageRemaining competitive in pay 📣Make sure you check out the HUB!!  Don’t waste time creating resources from the ground up. Let us help! Find documents related to morning huddles, offer letters, performance reviews, treatment acceptance, consent forms, and SO much more!! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Are you ever stuck in a situation in your practice where you wonder – is this happening elsewhere? Or am I the only one? Bethany gets the opportunity to field “real vs. not-real” questions from her clients all the time. She often helps them decipher if they are truly alone in their struggles or are struggling along with the rest of the dental community. In today’s episode, she tackles four recent scenarios, rumors, and trends that she deems either real or not real. Find some comfort and encouragement today as you navigate how connected your situation is to others. 📣March Subscriber Content Available!! Free subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

So what is the big deal with patient retention? Dr. Kuba and Bethany dig into this topic today to discuss why this buzzword is so prominent amongst dentists and consultants alike. Bethany discusses multiple different ways to look at the category of retention and then describes why this number is a litmus test for health in most dental practices. This is definitely an episode you do not want to miss!Want to watch the episode instead?! Check it out here! 👈March content officially dropped today!! If you want to get through the storms (especially those negative reviews!), then you need to subscribe TODAY! ---> Patreon Subscriber LinkFree subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! ---> Free Webinar LinkDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

It’s all over the news. Impossible to miss, unfortunately. Dr. Kuba and Bethany grab their vomit bags and discuss this news story. This is every practice owner/team’s nightmare…..this kind of national story that brings scathing comments, negative reviews, and a dark cloud of despair, no doubt. Dr. Kuba asks the plaguing question – can dentists truly ever take a break? This is the fear that every practice owner has – you leave town and something catastrophic occurs. Listen to today’s episode as Dr. Kuba and Bethany process this situation. Want to watch the episode instead?! Check it out here! 📣This is the last week of the February content, so don’t miss it!! We even have abbreviated tips for those of you who are running behind in February. If you want to turn up the love in February, then you need to subscribe TODAY! Free subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! Free Webinar LinkPatreon Subscriber LinkDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Are you watching the Olympics? Well, Bethany is. She admits that the only thing on her TV for the last week has been the Olympics. She draws inspiration from these athletes in today’s episode and challenges all listeners to harness the power of the Olympics. She reminds everyone of the importance of being dedicated to the profession of dentistry like the elite athletes are dedicated to their sport. If your are looking for some Monday inspiration, then look no further than today’s episode! 📣February content available!! We even have abbreviated tips for those of you who are running behind in February. If you want to turn up the love in February, then you need to subscribe TODAY! Morning huddle is critical to success, so check out Bethany’s website AND our hub for some great resources. https://www.hellobethany.com/about-3 https://www.hellobethany.com/category/all-products?page=2  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Today, we turn the tables and ask the question…..What if the leaders are failing? It is, no doubt, a question that has nagged at the back of some of our listener’s minds. It is a valid question, albeit uncomfortable, but valid. So, Dr. Kuba and Bethany tackle this topic in today’s episode. What choice does a team member have when their doctor or their manager seems to be the problem? What steps, if any, should they take? 📣February content officially available!! If you want to turn up the love in February, then you need to subscribe TODAY! More leadership options to come, but check out Bethany’s website AND our hub for some great resources.  https://www.hellobethany.com/about-3 https://www.hellobethany.com/category/all-products?page=2  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Closing the practice for a day, two, or five is an extremely difficult decision. Whether it is due to snow, a water leak, or a broken compressor, there are multiple factors when considering a practice closure. In this episode, Dr. Kuba and Bethany discuss what to consider with patients during a practice closure. They remind listeners about the importance of clear communication with patients as well as the importance of preparation for unexpected closures. They also focus on what to consider with team members during closures. This is an important subject, so listen up! 📣February content officially available!! If you want to turn up the love in February, then you need to subscribe TODAY! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Have you noticed the fragility of the human psyche? One harsh word can crumble someone’s confidence or inflame it. In the workplace, corrective feedback has become incredibly challenging. Leaders must delicately balance corrective conversations and often find themselves avoiding them all together. Dr. Kuba and Bethany tackle this topic in today’s episode. 📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes: January 5th Managing Dental Drama episode continuation – Be the GOATAnnual Practice Management PlanMonthly ADMIN Day Topic ListBuild Your Support Team PlanPlus 6 Creative Team Building IdeasAll for $69.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

It has been a while since Bethany and Dr. Kuba have tackled the ugly topic of insurance. They jump right into tough topics in their first 2026 episode together! Insurance ranks at the top of their list. After a recent incident with a parent who was frustrated about insurance coverage (or lack, thereof), the situation was brought to Dr. Kuba’s attention and ultimately to Bethany’s attention as well. It reopened dialogue regarding the shenanigans of dental insurance. Listen in to this refreshed conversation! 📣January content available!!  If you want to start the year right, then you need to get on it TODAY! This month’s content includes: January 5th Managing Dental Drama episode continuation – Be the GOATAnnual Practice Management PlanMonthly ADMIN Day Topic ListBuild Your Support Team PlanPlus 6 Creative Team Building IdeasAll for $69.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Meet Bethany’s husband! He gets put on the spot today to answer some burning questions. As a high school economics and government teacher, his insight into current economic trends is always a support for Bethany as she consults with her clients. Listeners get a small piece of this insight in today’s episode. He also reflects back on the history of Bethany Consulting and shares his top tips for dental professionals. You don’t want to miss those tips! They are solid! Finally, he wraps up with a few fun facts about Bethany, Bethany Consulting, and the Subscription. 📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes: January 5th Managing Dental Drama episode continuation – Be the GOATAnnual Practice Management PlanMonthly ADMIN Day Topic ListBuild Your Support Team PlanPlus 6 Creative Team Building IdeasAll for $69.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

This is a clip from our January bonus episode that continues the Be the GOAT! episode, available exclusively to our Patreon subscribers. To unlock the full bonus episode, head to patreon.com/managingdentaldramaInterested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

There is no better way to kick things off in 2026 than to get some inspiration from nature – specifically from Bethany’s Nigerian Dwarf goats! In this episode, Bethany shares the lessons she has learned over the last couple of weeks as she has helped 7 of her goats get through birthing a total of 15 kids. Nature is a powerful teacher, so there are core lessons that we can ponder upon and ultimately incorporate into life and practice ownership. 📣January content available!! If you want to start the year right, then you need to get on it TODAY! This month’s content includes: January 5th Managing Dental Drama episode continuation – Be the GOATAnnual Practice Management PlanMonthly ADMIN Day Topic ListBuild Your Support Team PlanPlus 6 Creative Team Building IdeasAll for $69.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Happy Holidays! With time off (hopefully) in the not-so-distant future, it is important that your patients AND team are prepared for any holiday closure time. Patients should ideally be made aware of any practice closures in advance. Emails, texts, or custom recorded voicemails are the best way to ensure that patients know you are closed AND know what to do if they have a dental emergency. Your team also needs to know the expectations for checking email, voicemail, and text messages while the practice is closed. Listen in to these reminders to ensure that you are fully prepared for any time off this week! 📣December content available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed give you tools for End of Year ReflectionVersions of Rest QuizDevelop a Rest PlanEnd of Year Reflection QuestionsPlus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 pricing TODAY!!  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal amount or vary the amounts based on longevity? If we do a Holiday party, should I pay the team for the hours? All of the questions and more are covered by Dr. Kuba and Bethany in this episode. The end of the year is an important time to show appreciation, but there is much to consider and weigh out. So, listen in! Previous Episodes Worth Revisiting:Creative Team Building IdeasThe Basics of Team Building 📣December content now available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed give you tools for End of Year ReflectionVersions of Rest QuizDevelop a Rest PlanEnd of Year Reflection QuestionsPlus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 priciDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

 It is that time of year – you have a list of things to do that is nearly a mile long. Your mind is scrambled, and you are trying to remember what you need to do for the practice and team to wrap up 2025 nicely. Dr. Kuba and Bethany are here to help! Together, they put together a list of their top year-end tips and reminders. Some of the items are easy to forget, like evaluating your fee schedule, while others are more challenging like evaluating your A/R trends. Nonetheless, this episode will help you maximize the last few weeks of this year to ensure that everything is checked off your list (and hopefully you don’t have to check it twice!).  If you’re a subscriber, don’t miss the BLACK FRIDAY SALE on the Hub. For the next 3 days, all Hub resources are 50% off!! 📣December content now available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed give you tools for End of Year ReflectionVersions of Rest QuizDevelop a Rest PlanEnd of Year Reflection QuestionsPlus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 pricing TODAY!!  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

It is not often that Bethany’s plans are usurped, but Dr. Jones pulls it off today. Bethany had teed up a completely different subject for today’s episode, but Dr. Jones had a different plan and turned the tables! He took a trip down memory lane and focused on the story of Bethany’s life, all of the nitty-gritty details that made Bethany squirm in her seat. As they reflect together, they marvel at how when we lean into our natural strengths, we can end up with a career that really does bring us joy. Grab your popcorn and listen to Bethany squirm on this one!  If you’re a subscriber, don’t miss the BLACK FRIDAY SALE on the Hub. For the next 10 days, all Hub resources are 50% off!! 📣December content now available! Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed give you tools for End of Year ReflectionVersions of Rest QuizDevelop a Rest PlanEnd of Year Reflection QuestionsPlus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 pricing TODAY!!  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

It’s Thanksgiving Week! So, Bethany traps Dr. Kuba and convinces her to be extremely vulnerable and answer some annual reflection questions LIVE and on the spot! Thankfully, Dr. Kuba obliges, giving listeners an opportunity to not only learn about how to end the year in reflection, but also giving listeners an opportunity to hear how she herself reflects. Together, Dr. Kuba and Bethany discuss the importance of slowing down at this time of year and taking the time to truly reflect back on the year so that you can better prepare for 2026. Get your pen and paper out for this one! Need some reflection resources? We’ve got you covered! Yearly Reflection and Planning Bundle on THE HUB 📣This is the LAST WEEK for November content. Don’t forget that 2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes S.W.O.T. Practice AnalysisS.W.O.T. Take AwaysCompliance Tips Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 pricing TODAY!!  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

They have gone mad!! In a season of gratitude, Dr. Kuba and Bethany want to gift all listeners with a full bonus episode. So here it is!! Today’s episode is the very first bonus episode, which aired in November 2024. They discuss an incredibly important topic – vision. As 2025 comes to a close, it is critical to take a step back and truly evaluate the practice vision and the potential hurdles that are preventing that vision from coming to fruition. Use today’s episode as a tool for evaluating your vision, the roadblocks to your vision, and the steps you can take to unlock your vision. For additional resources on this subject, visit The Hub:Yearly Reflection and Planning Team Feedback Bundle Practice Vision Bundle 📣2026 Subscription Prices are INCREASING. If you want to lock in at the amazing monthly price of $49.99, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes S.W.O.T. Practice AnalysisS.W.O.T. Take AwaysCompliance Tips Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Get 2025 pricing TODAY!!  Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

How do you know if the person you recently hired is the right one? In this episode, Dr. Kuba and  Bethany discuss three recent examples where practice owners are evaluating this very question. At the 60 day point, one practice owner is already beginning to doubt her clinical assistant’s skillset. Another practice owner is trying to decide if it’s worth continuing to invest in his newest assistant who continues to buck the cultural norms of his practice. And yet, another practice owner likes her newest assistant (of 18 months) but the team can’t stand her. Dr. Kuba gives her advice in each of these three scenarios in hopes that listeners have tools to use when they are trying to decide whether to hire or fire.  Previous Episodes Worth Revisiting: When to Call it Quits on an EmployeeHow to Effectively Welcome a New Employee 2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣NOVEMBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes S.W.O.T. Practice AnalysisS.W.O.T. Take AwaysCompliance Tips Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Changes in a practice are necessary. At times, changes are thrust upon a team, forcing them to pivot. Other times, the practice owner is watching the horizon for economic, technological, or financial impacts that may also force change. Regardless, change is necessary at times and also desirable at times. So, it can be extremely disheartening to have a team that refuses to follow their leader into new changes. In this episode, Dr. Kuba and Bethany discuss the difficultly of change and yet the importance of it. They also discuss how to view and manage team members that may be resisting the revisions. They end with an important message for all practice owners and team members – don’t be a dingbat!  Previous Episodes Worth Revisiting: How to Help Your Team Bear FruitDental Practice Owners are Leaders 2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣NOVEMBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be SAFEGUARD your practice from sickening mistakes S.W.O.T. Practice AnalysisS.W.O.T. Take AwaysCompliance Tips Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount! Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Every once in a while, hopefully rarely, you get smacked with terribly sickening mistakes. There is a long list of “small mistakes” that practices make that feel less consequential – like incorrectly spelling a patient’s name, communicating the wrong appointment date/time to a patient, or collecting an incorrect amount for treatment rendered. However, this episode focuses on some haunting mistakes that were brought to Dr. Kuba and Bethany’s attention.  In these situations, mistakes were made by team members and associates, leaving the practice owners terribly exposed and at risk. Take your blood pressure medicine, and listen in! Previous Episodes Worth Revisiting: Details Matter – The Importance of Clinical DocumentationS1: Episode 29 – Thirty Positive Thoughts in Less Than Thirty Minutes 2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣LAST WEEK OF OCTOBER CONTENT!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. Patient Communication Role Play ActivityManagement Toolkit – Managing Different Personalities Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Thank goodness that Dr. Jones is back in town! After 47 years in dentistry, Dr. Kuba and Bethany have burning questions for him, so Bethany traps him in the studio to record. In this episode, he answers questions like, “With four kids and twelve grandkids, would you recommend dentistry to any of your kids/grandkids?, “For new owners, what do you think is the wisest investment?,” and “Are you a member of organized dentistry, why or why not?”. He tackles these questions and more. Listen closely to forty-seven years of wisdom! Previous Episodes Worth Revisiting: Quality Referral Processes for Premium Patient CareDr. Jones Discusses Building the Practice You Envision 2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣OCTOBER CONTENT AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. Patient Communication Role Play ActivityManagement Toolkit – Managing Different Personalities Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Dr. Kuba is back in the studio today and is putting Bethany on the spot. While she appreciated the advice from the previous episode, she felt like the examples were missing. What rumor mill? And was the advice actually implementable? She and Bethany discuss specific instances where team members bring the drama. They also discuss if the advice is actionable.  2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣OCTOBER CONTENT AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. Patient Communication Role Play ActivityManagement Toolkit – Managing Different Personalities Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Some practices are plagued with rumor mill problems while other practices are lucky enough to only have to deal with gossip girls on occasion. Either way, an active rumor mill can wreak havoc on a time. It can be a major determining factor in employee retention. It can diminish the efficiency of team members, thus impacting the productivity of the office. It can also lead to explosive meetings or events. Addressing gossip problems on your team take swift action. Listen to Bethany give key tips for addressing rumor mill problems. 2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣OCTOBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. Patient Communication Role Play ActivityManagement Toolkit – Managing Different Personalities Plus 6 Creative Team Building IdeasAll for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Dr. Kuba and Bethany discuss a gut wrenching issue today – when to fire patients, how to fire patients, and everything else related to this topic. They reflect back on a recent episode where Dr. Jones described an unruly patient. Together, they discuss the pros and cons of firing a patient as well as the underlying question of “How do you know when it is the right time to fire a patient?” It is a difficult subject that plagues practice owners from time to time, so tune in to hear tips and points to consider before you decide to fire a patient from your practice. Previous Episodes Worth Revisiting: Dr. Jones Divulges His Worst Moments as a Practice OwnerHow to Respond to Angry and Unhappy Patients 2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣LAST WEEK TO GET SEPTEMBER CONTENT - SUBSCRIBE TODAY!! Where else can you get: Phone Training for your teamSucktember Down Time Task List Call Audit Document Schedule Template “How To” AND…Schedule Template examples Plus 6 Creative Team Building IdeasAll for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Dr. Kuba and Bethany revisit culture but in a slightly different way today. They look at the personalities that impact the culture the most. In other words, they discuss the most influential personalities on the team (sanguine and cholerics). If your culture seems slightly “off,” or recently went through a dramatic turn of events, it is worth your time to consider the impact of the most dynamic people on your team. They have the ability to very easily sway your team in one direction or the other. So, it is prudent to consider their impact on your team! Previous Episodes Worth Revisiting: Personalities on ParadePatient Personalities on Parade ⭐2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!📣WHAT ARE YOU WAITING FOR???? - SUBSCRIBE TODAY!! Where else can you get: Phone Training for your teamSucktember Down Time Task List Call Audit Document Schedule Template “How To” AND…Schedule Template examples Plus 6 Creative Team Building IdeasAll for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and Bethany discuss the value of good listening to ensure that smooth and respectful communication can occur. 📣SUBSCRIBE TODAY!! Where else can you get: Phone Training for your teamSucktember Down Time Task List Call Audit Document Schedule Template “How To” AND…Schedule Template examples Plus 6 Creative Team Building IdeasAll for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Here are some of our favorites! Hiring Forms and Interview Documents Downtime Checklists Bundle Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to have a slow-time game plan to ensure that the practice bounces back quickly. Previous Episodes Worth Revisiting: Sucktember Task List – Making a Sucky Month ProfitableLow Cost Marketing Strategies📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!   Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Connect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-Up Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

 Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made completely solo. As he relives each of these “worst” scenarios, he finds silver lining in each of them. While all of the events discussed are negative, he encourages listeners to fight for the positive in all things. Previous Episodes Worth Revisiting: The “Surface Pressure” is Killing Me, Now What? An Interview with Bethany’s Dad – Dr. Jones 📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!   Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Connect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-Up Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a patient away. Dr. Kuba and Bethany jump into this very important topic in today’s episode. When is the last time that you considered the way in which your phones are answered? The impact of the phone is incredible, so listen closely! Previous Episodes Worth Revisiting: The Basics of Team Building  How to Tackle Uncomfortable Conversations with Employees 📣LAST WEEK FOR AUGUST CONTENT!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” Be sure to check out our annual subscription which gives you a 15% off discount!   Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Connect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this episode, she and Bethany discuss the frustration of this scenario, but also discuss the solutions to it. In addition, they dig into why this may happen, and they have a special challenge to team members. Previous Episodes Worth Revisiting: The Basics of Team Building How to Tackle Uncomfortable Conversations with Employees 📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Don't forget to check out our social media for more!Managing Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

As if last week’s “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client’s recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the balance gets out of whack, team members can rise up and challenge authority or develop unhealthy expectations of the practice owner. For gut-wrenching examples and dialogue, tune in! Previous Episodes Worth Revisiting: When a Rotten Apple (or Employee) Spoils the BunchWhen Employees Feel Entitled At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.Feedback Survey Link📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Connect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign-UpDon't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Bethany notices every day the differences between practices led by males and those led by females. While Bethany has avoided doing a podcast on this topic, the impact of gender is simply too strong to ignore. She meets with so many practice owners that are reeling in the aftermath of a gender problem, so she and Dr. Kuba decided to take the plunge today into the murky waters of this subject. Together, they discuss how expectations truly are different for male and female owners, and the reactions of team members most certainly are different. This episode is meant to bring awareness to the impact of gender as well as to encourage female owners/leaders to develop a strategy for leadership that factors in the gender expectations. At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.Feedback Survey LinkPrevious Episodes Worth Revisiting: Working Mom GuiltManagement Took Kit: Office Policy Manual and Performance Reviews📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Today’s episode is a must listen! Bethany tackles a subject that is near and dear to her heart – perspective/vantage points. She preaches an important thought to both her kids and her clients – at times, our perspective could be completely changed with just a simple step to the right or left. She references those mind-blowing photos that would be completely “normal” with taking the photo from a different vantage point (see link below). In this episode, she talks through several team and patient challenges that could be supported and improved with a slightly different vantage point.   Bethany references this link “18 Photos that Aren’t Really What They Seem.” https://www.buzzfeed.com/hanifahrahman/confusing-pictures Previous Episodes Worth Revisiting: Appreciation Leads to Generosity How to Respond to Angry and Unhappy Patients 📣CATCH JULY CONTENT BEFORE IT IS GONE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

After last week’s episode on stealing employees, Dr. Kuba and Bethany took the time to flip the coin. What if the “word on the street” gets to you and you find out that one of your employees is looking to leave? What do you do? Fight to keep them? Preemptively fire them? Do you resign to the fact that they are gone and begin to build a replacement plan? All of these questions and more are covered in this week’s episode. Listen as Dr. Kuba and Bethany discuss various options to consider when you hear that an employee might be leaving.  Previous Episodes Worth Revisiting:  How to Tackle Uncomfortable Conversations with EmployeesDetermining the Worth of Employees 📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

 Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee works for somebody that you know – what should you do? Dr. Kuba and Bethany dive deep and talk about some sticky situations that can come up in this process. It is a delicate subject to say the least, but the tips are critical when hiring. So, listen closely! Previous Episodes Worth Revisiting: Spotting Employee BurnoutMy Employee Quit, Now What?  📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also thoroughly discussing this important subject. Whether you are 20 or 92, you do NOT want to miss this episode. Previous Episodes Worth Revisiting: An Interview with Bethany’s Dad – Dr. Jones A Second Interview with Bethany’s Dad – Dr. Jones 📣JULY CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Be sure to check out the “Morning Huddle Bundle” for various options on executing an effective huddle. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells listeners the MUST-HAVE professionals to ensure that you are fully supported in your practice and team. At the end of this short episode, you are going to be equipped with foundational resources that will positively impact you and your team, so listen up!Previous Episodes Worth Revisiting: The Importance of Mental Health in the WorkplaceJuly 4th Special – HR and Holiday Basics 📣JULY CONTENT RELEASED EARLY!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member every opportunity to be successful, and it is important for the practice leader to consider changing the person’s roles and responsibilities to better fit his or her strengths. However, when all options fail, a practice leader must make a decision to part ways with the employee. Listen in to hear all of the thought processes behind this grueling decision. Previous Episodes Worth Revisiting: When to Coach and When to Fire Underperforming EmployeesHow to Fire Employees📣LAST WEEK - June Bonus Content still available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the right practice. So, these first few days and weeks are critical for setting the right tone and creating a welcoming experience. In this episode, Dr. Kuba and Bethany discuss her second location and the four new team members that she is currently bringing on board. She and Bethany talk about various ways to make the new team members feel welcome while also setting clear role and culture expectations. This episode is a must listen for all practice owners, managers, and team leads! Previous Episodes Worth Revisiting: The Basics of Team Building Thoughts on Employee Retention 📣June Bonus Content available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Bethany’s dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we really want to play. Yet, the summer months can often be productive months for the practice IF we have a team that is focused and willing to work hard. Dr. Jones shares some of the small but significant things he has done with and for his team to create the feeling of fun. By incorporating small and simple moments of fun, team members can scratch the itch of summer fun while still being present and productive for the practice. If you need to have a productive summer, you can’t miss this episode!  Previous Episodes Worth Revisiting: Staying Motivated Thru 2024 What to Do When I Just Don’t Care 📣June Bonus Content available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!  Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance. Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com

Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementation. They incorporate several real scenarios of team members and discuss the WHY behind the lack of implementation. In one of the scenarios, an attitude of resistance was the cause, while another scenario proved to be simply a “ceiling” issue. In order to correct a lack of implementation, it is critical that team leaders understand their team’s default so that effective long-term solutions can be made. Previous Episodes Worth Revisiting: Staff Accountability Holding Team Members Accountable 📣June Bonus Content available TODAY!! Dr. Jones joins the bonus episode! He and Bethany discuss the challenge of patient communication. Dr. Jones shares his unconventional way of getting patients to relax through communication. Don’t miss out! Subscribe today! Managing Dental Drama SubscriptionCheck out THE HUB for essential practice documents. Don’t waste time creating resources and plans from the ground up. Let us help! Don't forget to check out our social media for moreManaging Dental Drama FBManaging Dental Drama IGConnect with the Managing Dental Drama Community!Managing Dental Drama Membership Club Sign UpWait! There's More!We want to hear YOUR voice!Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!Interested in the Leadership Summit?Friday, September 18, 2026 from 8:30 – 4:30Inquire or register TODAY:  HelloBethany.com