say86 Hospitality Podcast

In this episode of the say86 podcast, Tim speaks with Jeff Tonidandel and Jamie Brown, founders of the Tonidandel-Brown Restaurant Group, about building and scaling a successful hospitality business. From starting with a single 11-table restaurant to creating multiple award-winning concepts including Supperland, they share their journey through over 15 years in the restaurant industry.We dive into the realities of restaurant growth, multi-site expansion, and what it takes to operate in today’s challenging hospitality environment. The conversation covers everything from opening your first restaurant, managing costs and margins, and building sustainable concepts, to marketing, social media, and the operational challenges that come with scaling a restaurant group.As a husband and wife team, Jeff and Jamie also offer a unique perspective on leadership, teamwork, and building a strong company culture across multiple locations. This episode is packed with practical insights for restaurant owners, hospitality operators, and anyone looking to grow a business in the food and beverage industry.

Kendall Peterson joins the say86 podcast for a wide-ranging conversation on leadership, performance, and what it really takes to build and scale effective teams. Now leading Fugoid International, Kendall works as an executive coach and transformation specialist, partnering with leaders to grow their businesses while sharpening their professional edge.With over 25 years in senior leadership roles across global organisations including NextEra Energy, Subway and Verizon, Kendall brings a grounded, real-world perspective on what high performance actually looks like. In this episode, the conversation explores the role of mission statements in shaping culture, the difference between managing and leading, and why clarity of purpose is often the missing piece in underperforming businesses.Known for his ability to simplify complexity and drive meaningful change, Kendall shares practical insights on building strong teams, addressing underperformance, and leading with intent. Alongside his professional work, he remains deeply committed to family life and community, offering a balanced view of leadership that extends beyond the workplace and into how people live and show up every day.You can download Kendall's eBook HERE. 

On this edition of the say86 podcast, Tim sits down with Courtney Kocak, writer, podcaster and comedian, to talk about her journey from working in restaurants to building a career in storytelling.Courtney gets into what it really means to be an author, comedian and podcast host, beyond the surface level. The reality of the work, the pressure to create, and what it takes to build something that people actually connect with.She shares how she found her voice, how she thinks about storytelling across different formats, and what separates content that cuts through from everything else.A great conversation on creativity, persistence and understanding people, and why those things matter whether you are building a career, a brand or a business.

In this episode, Tim talks about why hospitality remains one of the most exciting and rewarding industries to work in, despite the challenges that often dominate the headlines. Drawing on his own early career experiences, he reflects on what makes the sector so unique and why it continues to attract passionate people from around the world.Having started his career in a Michelin-level dining room on the Côte d’Azur, Tim discusses how hospitality quickly teaches discipline, teamwork, resilience and attention to detail — skills that stay with people throughout their careers, whether they remain in the industry or move into other sectors.From cafés and restaurants to hotels and bars, hospitality offers energy, creativity and opportunities that few other industries can match. In this episode, Tim explains why the sector still builds careers, shapes people and continues to be one of the most dynamic industries anyone can work in.

In this episode, Tim sits down with Adam Tuttle for an open and practical conversation about operating, supporting, and scaling businesses across complex service environments.Adam shares real-world insights from working across the hotel sector of hospitality, exploring what helps organisations run smoothly, where complexity tends to creep in, and how clarity, consistency, and better systems can make a real difference. The discussion covers partnerships, operational challenges, and the realities of supporting suppliers and services at scale.Rather than focusing on recruitment or narrow industry theory, this episode stays grounded in lived experience, touching on how businesses adapt, simplify processes, and build structures that actually work day to day.A thoughtful, straight-talking episode for founders, operators, and anyone interested in how modern businesses function behind the scenes.

Business rates are one of the biggest pressures facing UK hospitality right now, and for many operators it feels like the cost that never stops rising. In this solo episode, Tim Mills breaks down what business rates are meant to do, how the system evolved, why it’s become such a flashpoint for pubs, restaurants and hotels, and what the latest changes could mean in 2026.The episode explores the politics behind property taxation, the high street vs online giants debate, and why so many venues feel like they’re being taxed harder simply for operating in physical spaces. Tim also shares practical steps operators can take to reduce the impact where possible, plus how say86 is working to support hospitality businesses by helping them access better supplier costs, smarter services, and specialist support like rates brokers.

In this episode of the say86 podcast, we take a deep dive into how hospitality operators can rethink procurement as a commercial advantage, not a back-office task. From supplier relationships and cost control to consistency, scalability and smarter decision-making, we explore how procurement quietly shapes margins, guest experience and operational resilience.With rising costs, tighter labour markets and increasing complexity across the industry, the way operators buy, source, and manage suppliers has never mattered more. This conversation looks at how procurement decisions impact everything from menu design to service flow, and why getting it right can unlock time, clarity and confidence for teams on the ground.A must-listen for operators, founders and hospitality leaders looking to future-proof their business in 2026 and beyond.

In this episode of the say86 Podcast, host Tim Mills speaks with Brian Vujnovic and Robert Finvarb, founders of MIA Hospitality Management, a company built on the principles of Mastery, Innovation and Assurance. With decades of operational, ownership and development experience, they share a grounded look at how hospitality is changing, and what it now takes to run successful hotels.Together, they discuss the state of the industry, from labour pressures and shifting guest expectations to the behind-the-scenes challenges that determine whether a property thrives. The conversation explores the influence of Gen Z, the rise of digital and AI-driven operations, and why many traditional approaches no longer hold up in today’s market.Brian and Robert also outline where the biggest opportunities lie, what the next decade of hospitality might look like, and the operational gaps most owners still overlook. This is a candid, forward-looking discussion for operators, developers and anyone interested in the future of hotel management.

In this episode of the Say86 Podcast, Tim takes a deep dive into a growing crisis that’s hitting restaurants, cafés, hotels and hospitality businesses across the UK: chargeback fraud.What begins as a simple, innocent transaction, a guest enjoying a meal and paying their bill, is increasingly turning into a devastating financial loss for operators. Customers are disputing payments after the fact, banks are refunding them instantly, and businesses are left with no protection, no recourse and often no warning.We explore the real story of Forty Dean Street in Soho, a family-run restaurant losing £500–£600 a week to fraudulent chargebacks, and why their situation is becoming far too common. We also unpack how the chargeback system works, why hospitality almost always loses disputes, and how this loophole is being abused across restaurants, cookery schools, event venues and more.This episode shines a light on the emotional toll, the financial strain, the lack of investigation from banks, and the complete imbalance between consumer protection and operator vulnerability. It’s a candid, honest look at an issue that could push already struggling businesses closer to the edge.

   In this episode, Tim shines a spotlight on the unsung heroes of hospitality, the suppliers, service providers, and behind-the-scenes teams who keep the industry running.From the engineers fixing kitchen equipment before dawn to the linen companies, delivery drivers, and independent producers who make every guest experience possible, this episode explores the invisible backbone of hospitality, the network of people and businesses that make service seamless.Tim dives into the challenges suppliers face, the fragility of the supply chain, and why visibility and connection matter more than ever in today’s market. He also discusses how technology, like the say86 platform, can help unite a fragmented industry, without losing the human relationships that make hospitality special.Whether you’re an operator, supplier, or simply love the industry, The Hidden Heroes of Hospitality is a powerful reminder that great service doesn’t happen by accident — it happens because of the people behind it.

In this episode, Tim Mills is excited to announce the launch of our brand-new podcast alongside the official rollout of say86, the UK’s first B2B procurement platform built exclusively for the hospitality industry.In this special launch episode, he explores why nearly half of hospitality businesses are struggling with supply chain issues and how say86 provides a lifeline by connecting operators directly with suppliers and support services. Months in the making, say86 has been developed by a team of seasoned hospitality professionals with one mission: to save operators time, reduce costs, and open new opportunities for suppliers.This isn’t just a platform, it’s a community. Whether you run a pub, hotel, restaurant, café, or you’re a supplier looking to reach operators, say86 is here to simplify procurement and strengthen the industry.Tune in to hear how say86 works, why it’s launching now, and what it means for the future of hospitality.

  In this episode of The say86 Podcast, host Tim Mills is joined by Chef Franck Desplechin, a French-born executive chef, leadership coach, and founder of Incrementum, joining from Connecticut, USA.Franck’s story is one of passion, resilience, and transformation. From the pressure-filled kitchens of fine dining to leading teams of over sixty chefs by the age of twenty-nine, his career reflects both the artistry and intensity of hospitality at its highest level.Now, through Incrementum, Franck helps hospitality professionals strengthen their leadership, mindset, and wellbeing, encouraging a “people-first” approach in an industry that often forgets to care for its own.Together, Tim and Franck explore the evolution of leadership in hospitality, the balance between intuition and technology, and how mentorship and mindset are shaping the next generation of chefs. It’s an inspiring, human conversation about what it truly means to lead with purpose, and why great hospitality always begins with great people.

   In this episode of The say86 Podcast, host Tim Mills sits down with Chris Carter, Founder and CEO of Approyo, to explore the fascinating crossover between technology and hospitality.Chris shares how decades in enterprise tech shaped his approach to running his own bar, what hospitality can learn from digital transformation, and why data-driven thinking could redefine how operators run their businesses.From AI-powered management to human connection behind the bar, this is a conversation about innovation, leadership, and the balance between tech and people.Recorded remotely from Wisconsin, USA, this episode dives deep into the mindset of a leader bridging two very different worlds — and how the next wave of hospitality innovation might start with a line of code.

   In this episode, Tim Mills explores why the UK’s casual dining sector is in such deep trouble and why mid-market restaurants are closing faster than pubs, quick-service brands, and even fine dining. We go back to the boom years of the 2010s, when chains like Jamie’s Italian, Byron, Prezzo, and Carluccio's were everywhere, and trace how over-expansion and high costs left them fragile. We’ll look at how COVID exposed the weaknesses in their business models, and how the current cost of living crisis, soaring food and labour costs, and shifting consumer behaviour have made survival even harder.Along the way, I compare the UK’s struggles with the United States, where casual dining has been more resilient thanks to franchising, suburban locations, and cultural habits that see eating out as part of everyday life. And I’ll finish by reflecting on what lessons operators can take from all this — from rethinking menus to reconsidering location strategy to building stronger value for guests.This isn’t just a business story. It’s about culture, community, and the role restaurants play in our lives, and it’s a look at what the future of casual dining could be if the sector is to survive.

   Artificial Intelligence is everywhere right now, but what does it really mean for hospitality? Is it just another buzzword, or can it genuinely help hotels, restaurants, pubs, and cafés deliver better experiences and run more efficiently?In this episode, we explore the reality behind the hype. From chatbots at hotel front desks to predictive ordering in kitchens, AI is already part of hospitality, but is it helping staff and operators, or taking away the human touch that makes our industry special?We’ll look at the risks, the opportunities, and the future: where AI can save time and money behind the scenes, how it can support teams facing staffing shortages, and what it can never replace, the human warmth and connection at the heart of hospitality.If you’re curious about how AI is changing the industry and what it could mean for your business, this episode is for you.

   In this special launch episode, we take you behind the scenes of say86: what it is, why we built it, and how it’s set to change the way the hospitality industry connects. From the very first idea to the moment we realised “86” perfectly captured the urgency and decisiveness of hospitality life, this is the story of a platform born from experience, not just theory.Hospitality is a fast-paced, high-pressure environment where timing is everything. We know that, because we’ve lived it. We know the frustration of scrambling to find the right supplier or service at the last minute. We know the difference a trusted connection can make when the clock is ticking and service can’t stop. say86 was built to solve those problems quickly, simply, and without the wasted hours searching through endless web results.In this episode, you’ll hear:How the phrase “86” became part of hospitality’s shared languageWhy we believe operators, suppliers, and service providers all need a faster, smarter way to connectWhat you can expect when say86 launches and how you can be part of it from day oneThe launch is just around the corner, and we’re inviting operators, suppliers, and service providers to join our waitlist at www.say86.com so they’re first in line when we go live.This is more than a new platform. It’s the start of a faster, more connected hospitality industry.Listen now, get inspired, and be ready for launch day.

Welcome to From TikTok to Bookings — the podcast where the digital world meets the hospitality hustle. In an age where attention is currency, we’re breaking down how bars, restaurants, and venues are turning viral videos into real-life results. from increased footfall to fully booked Friday nights.Social media isn’t just about likes anymore, it’s about connection, conversion, and community. And if you’ve ever wondered how to cut through the noise, grow your brand, and actually drive people through the door, this podcast is for you.We’ll bring you stories from the frontlines, tips from top creators and operators, and real-world strategies that work, even when trends change overnight.And here’s where Say86 comes in. We’re not just talking about what works, we’re helping you make it happen. Say86 is here to bridge the gap between content and customers, with tools built specifically for hospitality pros like you.So whether you’re just getting started or you’re looking to scale, grab your phone, pour a drink, and let’s turn scrolls into sold-out nights.

Welcome to the say86 podcast — where we spotlight the real opportunities and bold ideas shaping the future of hospitality.In this episode, we’re talking directly to Gen Z, the generation that’s redefining work, creativity, and purpose.Hospitality isn’t just a stopgap job anymore it’s a fast-moving, people-first industry full of global paths, personal growth, and space to thrive.Whether you’re front of house, behind the scenes, or dreaming of running your own place one day the opportunities are out there, and they’re growing.Let’s explore why hospitality is becoming one of the most exciting industries for Gen Z to make their mark.

In this episode, we sit down with Vicky Glover from Appetite4Apprenticeships, a passionate advocate for people and progress in hospitality.We explore how apprenticeships are transforming the industry, not just as a pathway into work, but as a long-term solution for growth, retention, and career-building. Vicky shares how her team helps operators unlock the full potential of the Apprenticeship Levy, and why now is the time to invest in future talent.Whether you’re an operator, supplier, or simply passionate about the industry, this conversation is a reminder that hospitality is built on people — and people are built through opportunity.🎧 Tune in to learn how investing in apprenticeships can shape the future of your team, and the industry at large.

Join us on this episode of the say86 Podcast as we sit down with Miller Prada, the acclaimed London-based chef who has worked alongside some of the industry’s biggest names, including Jason Atherton and Endo Kazutoshi. From his early days in professional kitchens to shaping the future of modern dining, Miller shares his insights on what it takes to thrive in the hospitality industry.We explore his experiences working across multiple cuisines, the precision of fine dining, and the creativity required to push culinary boundaries. Miller talks about the lessons learned from Michelin-starred mentors, the importance of discipline and innovation, and how young chefs can carve out their own paths in the industry.Whether you’re a hospitality professional, a passionate foodie, or someone curious about the journey of a top chef, this episode is packed with valuable insights, personal stories, and inspiration. Tune in now and discover the world of hospitality through the eyes of a chef who has truly earned his place at the top.

Welcome to the say86 Podcast, hosted by Tim Mills! In this third episode, we’re diving into a topic that’s more important than ever—Sustainability in Hospitality. But don’t worry, we’re keeping it light, practical, and easy to understand—no lectures, just real talk about how businesses can go green without going broke.We’ll explore why sustainability matters, bust some myths, and share real-world examples of restaurants, bars, and hotels making smart, eco-friendly choices. Plus, we’ll break down some simple, cost-effective changes that any hospitality business can start using today.If you’re new here, welcome! If you’ve tuned in before, thanks for coming back—we’ve got plenty more to come. Stick around till the end for details on upcoming industry interviews and future hospitality insights.Don’t forget to check out www.say86.com, join our waitlist, and stay updated ahead of our big launch later this year.Let’s get into it! 🎙️♻️

In this inspiring episode of Say86: Elevating Hospitality, on location at the Qatar International Food Festival, host Tim Mills sits down with Ryan Panchoo, the visionary Founder & CEO of Borough 22 doughnuts, at the Qatar International Food Festival, to discuss his journey in revolutionising the gluten-free and vegan doughnut market.Ryan shares the story behind Borough 22, from its humble beginnings in his home kitchen to becoming a beloved brand stocked by major retailers. He opens up about the challenges of building a business from the ground up, the importance of innovation in the food industry, and how staying true to your values can set you apart.

In this episode of say86: Elevating Hospitality, we explore the vital role that suppliers and support services play in the hospitality industry and how Say86 is transforming the way they connect with operators.We highlight how traditional supplier relationships often rely on word of mouth, cold calls, and slow sales cycles, making it difficult for suppliers to reach the right customers. Meanwhile, hospitality operators struggle to find reliable, high-quality suppliers without spending hours researching and negotiating.Say86 is a game-changing B2B marketplace, designed to create direct, seamless connections between suppliers, service providers, and hospitality businesses. Unlike other platforms, Say86 is more than just a directory—it’s a community-driven space that fosters relationships, enhances visibility, and simplifies transactions.The podcast outlines the key benefits of Say86 for suppliers, including:✅ Increased Visibility – Get in front of operators actively looking for products and services.✅ Stronger Connections – Build relationships with the right hospitality businesses.✅ Fair Access for All – Whether you’re an established supplier or a new business, Say86 provides a level playing field.✅ Community Engagement – Suppliers can share insights, grow their brand, and engage with industry professionals.Say86 is designed for the industry, by the industry, making it a practical and efficient solution for suppliers who want to streamline their sales, improve outreach, and build lasting partnerships.

Welcome to say86: Elevating Hospitality, the podcast where we explore the innovations, insights, and solutions shaping the hospitality industry. In this debut episode, say86 founder Tim Mills shares his personal journey—from growing up in his family's restaurant and working in a Michelin Star kitchen in France to leading global hospitality operations in the USA. He reveals the inspiration behind say86, a groundbreaking marketplace designed to simplify procurement for hospitality professionals.Discover how say86 is cutting through industry complexities, connecting operators with trusted suppliers and support services, and ultimately helping businesses work smarter, faster, and more efficiently. If you’re passionate about hospitality and looking for ways to streamline your operations, this is the podcast for you.Tune in, subscribe, and join us as we elevate hospitality—together.