The Innovation Engine Podcast

This episode of The Innovation Engine features Part 2 of our interview with Jason Cyr, VP and Head of Product Design at Cisco Security. 3Pillar Field CTO Lance Mohring jumps back into the conversation to talk with Jason about how Cisco is able to acquire the most innovative, cutting-edge cybersecurity startups and then integrate their products into one unified, user-centric platform.Jason explains that Cisco embeds designers as low in the organizational structure as possible and is big on the concept of integrated teams. He describes the essential product development triad at any level, where everyone has an equal say: product management, engineering, and design.Then we pivot to AI: how to design for it, how Generative UI may change workflows in the future, and how it could upend user navigation as we know it. Customers aren’t looking for AI chatbots, Jason says. They’re demanding much higher value processes like cybersecurity data and incident analysis. Product designers need to be ready for this future now.Lance and Jason, who are both musicians, wrap up the conversation talking about the intersection between music, technology, creativity, and more.  Episode Highlights:How Cisco integrates design into its product development process through triad teams: product management, engineering, and designJason reports that clients are saying they want more than chatbots from AIWhy the traditional concept of product navigation might be tossed out the window with AI advancementsResources:Listen to part 1 of the discussionConnect with Jason Cyr on LinkedInConnect with Lance Mohring on LinkedIn Check out Jason’s blogs on MediumRead “About Face: The Essentials of User Interface Design” by Alan CooperProduced by NOVA Media

How does Cisco produce one of the best-integrated cybersecurity platforms in the world? Jason Cyr, VP and Head of Product Design at Cisco, joins The Innovation Engine to talk with 3Pillar Field CTO Lance Mohring about how design is deeply embedded in Cisco’s product development process.Jason walks us through the market and organizational context that shapes Cisco’s unified product design process, which frequently involves incorporating new products to the overall product mix in the wake of an acquisition. He then gives some specific details on how product design can improve cybersecurity by preventing everyday configuration errors, while also anticipating zero-day vulnerabilities.Jason outlines the Cisco product, design, and engineering team’s unique GOAT process, which stands for Give Outcomes A Try and is influenced by Josh Seiden’s book Outcomes Over Output. The GOAT process allows product managers, engineers, and designers to identify and align on end-user outcomes before the iterative development process even begins.Our conversation is so meaty we had to break it up into two parts. Be sure to stay tuned for Part 2 next week, where we’ll dive into how Jason anticipates AI will impact product design in the near future and much more.Episode Highlights:A firsthand account of the modern history of cybersecurity product designJason explains how product design can reduce cyberattacksThe story of how the Cisco team created their GOAT process and the impact it has hadResources:Connect with Jason Cyr on LinkedInConnect with Lance Mohring on LinkedIn Check out Jason’s blogs on MediumRead “Outcomes Over Output” by Josh SeidenListen to Ep. 197 of The Innovation Engine: How to Drive Outcomes Over Outputs, with Josh SeidenProduced by NOVA Media

According to Gartner, 80% of health system CIOs are actively exploring Generative AI use cases, so we break down the basics that everyone in health IT should know about the technology on this episode of The Innovation Engine. We cover three main topic areas that will be vital for healthcare leaders to understand the implications of with regards to Generative AI: accuracy, cost, and privacy.Pankaj Chawla, 3Pillar’s Chief Innovation Officer, and David Evans, 3Pillar’s Director of Global Innovation, join the show to talk with 3Pillar's Healthcare Industry Lead Steve Rowe to give listeners and healthcare leaders a look at how they can and should harness GenAI to be more efficient and effective.We cover topics including retrieval-augmented generation (RAG), data engineering and databases, workflows, Kubernetes, and self-provisioned GPUs, and separate cloud instances.Episode Highlights:00:00 - Intro to GenAI in Healthcare1:53 - Why hallucinations happen3:56 - Preventing hallucinations11:01 - Cost concerns13:37 - Keeping GenAI cost effective19:25 - Data + privacy concerns21:07 - Protecting data25:30 - Data architecture for GenAIResources:Read 3Pillar’s white paper: “How Can You Keep Your AI Costs From Spiraling Out of Control?”Read about the internal chatbot that JPMorgan Chase developed for employeesLearn more about 3Pillar’s GenAI Strategy Email Steve Rowe: [email protected] Pankaj Chawla: [email protected] David Evans: [email protected] by NOVA Media

In healthcare, it’s the norm for there to be a three-month gap between providing a service and getting paid for it.Our guest today, Zachary Kelly, talks with 3Pillar healthcare industry lead Steve Rowe about what FinTech innovations can do to help physicians and private healthcare practices close that gap. Zachary is the Head of Growth for Chello, a credit line product from Oriental Bank that serves small-to-medium sized healthcare businesses. He explains how their market research showed that healthcare SMBs were facing two main pain points: not having a clear picture of their cash flow, and trouble getting timely access to lines of credit.We then dive into the solutions. We discuss how Chello is bringing the robust use of APIs over from the financial world and integrating it into the healthcare ecosystem. We also discuss how Chello can directly tap into data about claims approval to better underwrite cash injections for practices.If you currently run a healthcare SMB or have hopes of one day starting an independent practice, this episode will get you excited about the brighter future ahead.Episode HighlightsMarket research findings on the FinTech needs of healthcare SMBsDeveloping a tech stack to provide a clearer view of cash flow for practicesHow using claims data can lead to better underwriting quick cash injections for independent physiciansResourcesLearn more at chello.bankConnect with Zachary Kelly on LinkedInFollow Zachary Kelly on TwitterConnect with Steve Rowe on LinkedInRead Steve's latest blog posts for 3PillarProduced by NOVA Media

According to Gartner Research, 60% of new custom business applications will be built using composable products by 2025. So what exactly are composable products, how should they be used, and which businesses should use them? Join 3Pillar Chief Innovation Officer Pankaj Chawla, Information Services Industry Lead Bernie Doone, and Field CTOs Scott Young and Rich Waller as they break down everything you need to know about composable products.Composability and composable business products are a foundational architecture approach, in which companies are essentially creating modular building blocks of software that can then be quickly assembled into internal and external products. They discuss its lengthy list of business benefits: innovation, agility, operational excellence, accelerated business outcomes, and more.But before you jump on the composable products bandwagon, they warn, you need to keep a few things in mind. First, mature companies with multiple products are typically the ones that can fully benefit from this approach. Second, business outcomes should lead the process–don’t just produce the next shiny product because composability makes it easier to do so.Take a listen for a full, well-rounded conversation about composable business products to find out if they’re right for your organization.Episode HighlightsA breakdown of what composable business products are — essentially building blocks of software that can be quickly assembled into products, services, or experiences and, importantly, reused in the future Find out how large and mature a company should be to consider composable business productsUnderstand how composability translates into company culture, enabling innovation at scale and accelerating software development cycles ResourcesConnect with Pankaj Chawla on LinkedInConnect with Bernie Doone on LinkedInConnect with Scott Young on LinkedInConnect with Rich Waller on LinkedInProduced by NOVA Media

Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play.3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode and talks with Andrew Sullivan, Industry Partner at Unqork. Unqork is a codeless platform for application building that was founded to help companies eliminate the technical debt that accrues any time companies introduce code-based solutions into their technology stack.Andrew walks us through a few of the challenges commonly seen in the healthcare vertical, including prior authorization systems still being ruled by COBOL and other difficult-to-maintain legacy technologies, client portals that don’t meet customer expectations in 2024, and poorly customized and integrated off-the-shelf SaaS products.Then, Andrew and Steve dive into how Unqork solves these problems. Unqork is a codeless platform for application building that provides users with an easy, modular, drag-and-drop solution for application development. It enables batch processing, mainframe database connections, and APIs to tie systems together, orchestrate data, and put everything users need in a single application. It comes with a library of components that can be easily selected, visually rendered for review by non-tech folks, and then quickly up and running. Steve’s conversation with Andrew will resonate with just about any healthcare executive. 3Pillar is an Unqork partner; if listeners are interested in exploring how to use Unqork to explore some of the topic areas covered in this episode, please feel free to reach out to Steve or Andrew!Resources:Learn more at Unqork.comConnect with Steve Rowe on LinkedInConnect with Andrew Sullivan on LinkedIn Produced by NOVA Media

Innovation in Healthcare: Why the Future Has Never Been BrighterDriving innovation in the healthcare space has traditionally been a challenge to say the least. The good news? Many of the challenges that have stood in the way of unlocking healthcare innovation in the past are now fading into the background. VP of Client Success Carl Rudow and our healthcare industry lead, Steve Rowe, unpack why we may well be entering a golden age of innovation in healthcare on the latest episode of The Innovation Engine. The reasons why healthcare organizations have been slower to innovate than companies in many other industries are many. Root causes include a dearth of incentives for payers and providers to innovate on their services, an inability to attract engineering and product expertise to the space, and increasingly ossified systems that increase tech debt and hamper innovation. Recent years, however, have seen a number of positive shifts in the healthcare landscape. These shifts include the emergence of low-code/no-code platforms for application development, the maturation of offerings in the RPA space, and more recently, in areas like generative AI, Vision AI, and machine learning. Each of these trends should give healthcare leaders hope that the industry in general is moving beyond more conversations around healthcare strategy.Episode HighlightsThe healthcare industry faces challenges in driving innovation due to bad incentives, lack of engineering and product resources, and difficulties in implementing new systems and integrating data.Low code and no code tools are emerging as solutions that empower healthcare organizations to build high-quality custom apps and workflows, enabling engineers to be more productive and improving user experiences.Investing in good user experience design and product strategy for internal applications can lead to strong ROI and better serve patients and members.Innovation in healthcare requires innovative solutions to overcome the barriers and challenges in the industry. Emerging tools like robotic process automation (RPA) and AI have the potential to transform healthcare organizations by automating manual processes and improving decision-making.The ultimate goal of healthcare innovation is to provide better care and improve patient outcomes, and technology plays a vital role in achieving this.Healthcare organizations need to embrace these emerging tools and invest in the necessary infrastructure and talent to fully leverage their potential.ResourcesCheck out the 3Pillar blogConnect with Steve Rowe on LinkedInConnect with Carl Rudow on LinkedInProduced by NOVA Media

On this episode of The Innovation Engine, we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team.   The trio discusses some of the key trends they saw shaping the FinServ space in 2023, including the evolution of consumer behavior toward a cashless (and sometimes even cardless) society, and examining how data and personalization are revolutionizing customer experiences.Looking ahead to 2024, we predict further enhancements in customer and employee experiences, driven by evolving AI applications and data analytics. We stress the importance of ethical AI deployment and data use in a globalized landscape and the strategic decisions between buying or building solutions.Tune in to this robust conversation as we navigate through these exciting developments and lay out a roadmap for the future of financial services.Episode Highlights:The transition to a cashless economy and its impact on financial services.Data-driven personalization as a key to enhancing customer experiences.The crucial role of talent in driving innovation in financial services.Prospects for AI and data analytics in shaping the future of the industry.The balance between innovation, security, and trust in financial services.Resources:Connect with Rob Murray on LinkedInConnect with Jennifer Mun on LinkedInConnect with Albert Thibault on LinkedInProduced by NOVA Media

In this episode of The Innovation Engine, we're thrilled to welcome Arjun Pillai, the visionary co-founder and CEO of the emerging company, Docket. Arjun, a seasoned entrepreneur with a rich history of successful ventures, delves into the critical concept of Go-To-Market First Product Management (GTM First Product Management). This episode is a deep dive into why it's essential to consider market strategy, distribution, and user acquisition right from the inception of a product.Arjun brings to light the importance of aligning product features with market needs and ensuring these are effectively communicated to customer-facing teams. He shares valuable insights from his experiences at ZoomInfo, emphasizing the evolution of product management and the pivotal role of product demos. Listeners will gain an understanding of how to empower teams for effective product demonstrations and the significance of setting clear goals for feature adoption.Join us as we explore Arjun's unique approach to product management at his new venture, Docket, where customer discovery and collaboration are key. His perspective on media consumption and engaging with industry experts offers a glimpse into the mind of a true innovator.Don't miss this opportunity to learn from Arjun's expertise and understand the nuances of bringing a product to market successfully. Tune in for a masterclass in product management strategy and execution.Episode Highlights:Exploring the concept of Go-To-Market First Product Management (GTM First Product Management) and its importance Arjun's experience at ZoomInfo and how it highlights the alignment of product features with market needsThe evolving role of product management, shifting from holistic approaches to more specific tasksImportance and strategies for effective product demos, including the use of synthetic data and maintaining separate demo environmentsSetting and managing goals for feature adoption, with different expectations for different company sizes and marketsResources:Sign up to learn more about docketai.comConnect with Arjun on LinkedInProduced by NOVA Media

On this episode of The Innovation Engine Podcast, we dive deep into the realm of innovation, change, and the human resistance to new ideas with David Schonthal, an award-winning professor at the Kellogg School of Management. David, co-originator of the revolutionary "friction theory," sheds light on why promising innovations often stumble before reaching their full potential.David and host Scott Varho explore the profound influence of human psychology on the acceptance and adoption of change. Why do people love the idea of innovation but dread the concept of change? David presents insightful real-world examples, highlighting the necessity of understanding the human element for successful innovation.As the discussion unfolds, listeners will be intrigued by the power of subtle shifts in approach, like shifting change management or marketing strategies to foster self-persuasion. It's an enlightening conversation that delves into the intricacies of introducing change, managing resistance, and ensuring that innovations don't just shine but also find their rightful place in the market.Tune in to discover the hidden challenges that await new ideas and how to navigate them successfully.Episode Highlights:The challenges faced by promising innovations and the nuances of "friction theory," including the four types of frictionThe significance of empathy in product development and the limitations of traditional marketing personasReal-world examples of subtle marketing techniques that can influence consumer perceptionResources:Learn more at davidschonthal.comRead: The Human Element by Loran Nordgren and David SchonthalConnect with David on LinkedInProduced by NOVA Media

3Pillar’s Financial Services Industry Lead, Rob Murray, joins us on the latest Innovation Engine to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Rob and Scott Varho dive deep into what it takes to successfully drive innovation in a tightly regulated industry like Financial Services, where many organizations feel handcuffed by the legacy software and systems that power their customer experiences. In this episode, we explore the myriad of opportunities and challenges that the rapidly evolving banking, insurance and broader Financial Services sector presents, and how institutions are navigating this ever-changing landscape.Throughout the conversation, Rob sheds light on the pivotal role of innovation in shaping the future of banking. From the adoption of groundbreaking technologies like blockchain and artificial intelligence to strategic partnerships between traditional banks and FinTech startups, Rob provides a comprehensive overview of the forces driving change in the industry. He emphasizes the significance of customer-centricity and how banks are leveraging data, analytics, and technology to enhance user experience and meet the rising expectations of consumers in the digital age.In addition to his work at 3Pillar, Rob has extensive experience in leading digital transformation for renowned banks such as Wells Fargo and Bank of America, and he recently co-hosted our episode on Innovation by Design, which featured a conversation with JPMorgan Chase’s Chief Design Officer, Sam Yen. Tune in to this episode for a deep dive into the state of innovation in Financial Services, where Rob offers valuable insights, discusses future trends, and shares his vision for a more connected and customer-focused banking experience.Episode Highlights:Rob delves into the significance of innovation in the financial sector, discussing how it shapes competitiveness and meets the ever-evolving expectations of customers in the digital age.The potential and challenges of blockchain technology, highlighting their impact on trust distribution and the financial industry’s future.The shift towards a customer-centric approach in banking.The hurdles of digital transformation, including regulatory compliance, cybersecurity threats, and the integration of emerging technologies into legacy systems.Future trends and developments in banking, focusing on the integration of new technologies and the emergence of customer-focused business models.Resources:Connect with Rob Murray on LinkedInRead: "The Product Mindset" by David H. DeWolf and Jessica S. HallRead: "Amp It Up" by Frank SlootmanProduced by NOVA Media

In today's transformative digital landscape, what truly defines a tech company? Matt Brandon, the Industry Leader for the 3Pillar Technology Vertical, joins us for a deep dive into the multifaceted world of technology. From the evolution of technology sectors to the omnipresence of data, Matt shares insights on navigating opportunities and threats in this high-paced arena.Matt's rich background showcases a blend of partnerships with leading tech entities, his impactful journeys at Colego and Gartner, and a pivotal role in Gartner's acquisition of CEB. At Three Pillars, the term "tech company" goes beyond the traditional. Whether it's cybersecurity or even a home relocation firm, if there's a significant digital or electronics-based product or service, you're in the tech space.This episode provides a holistic view of the opportunities driven by data and AI, the challenges of security, and the ever-present need to innovate. Dive into Matt's perspective on the importance of talent, the essence of agility, and the dual power of quantitative and qualitative data. Matt also highlights the intriguing world of water technology and shares book recommendations that have influenced his career.Tune in to understand the nuances of today's tech world, where the lines are blurred, the stakes are high, and innovation is at the heart of success.Resources:Connect with Matt on LinkedInProduced by NOVA Media

Digital transformation is a term often tossed around in boardrooms but rarely understood in its full depth and breadth. David Rogers joins us on this episode of The Innovation Engine podcast to discuss his latest book, The Digital Transformation Roadmap, and his vast experience advising a bevy of top-tier corporate clients including Google, Microsoft, Citigroup, and Toyota. A renowned faculty member at Columbia Business School, expert in digital transformation, and the brain behind several groundbreaking books on the subject, David is the perfect voice of reason to bring a logical understanding to this vital concept. David underscores the significant differences between a digital-first startup and a legacy enterprise attempting to make its products and services viable in the digital realm. He emphasizes that digital transformation is not a short-term project, but a continuous journey intertwined with both digital strategy and sweeping organizational change. In David's latest book, The Digital Transformation Roadmap, he outlines the Five Steps for Digital Transformation: Define a Shared Vision: This involves crafting a vision unique to the organization. It should be more specific than just wanting to "go digital" and should be commonly understood by everyone in the company. Pick the Problems that Matter Most: Prioritize key issues and be willing to say no to less important opportunities. Validating New Ventures: Shift from traditional planning-focused models to iterative processes that allow for continuous learning and adaptation. Managing Growth at Scale: Adopt different management or governance models that can work across multiple teams and cater to different strategic opportunities. Growing Technology, Talent, and Culture: Identify gaps in technology infrastructure, talent, and company culture, and address these. The process is cyclical, not linear, and the steps should be revisited regularly for continuous adaptation and improvement. Tune in for an insightful journey into the heart of digital transformation with one of the foremost thought leaders in the field. Don't miss David's deep insights, actionable strategies, and a fresh perspective on a topic that's reshaping the global business landscape. Resources: Learn more at davidrogers.digital Read "The Digital Transformation Roadmap" by David Rogers Connect with David Rogers on LinkedIn Read "Marketing Myopia" by Theodore Levitt Produced by NOVA Media

Bernie Doone joins us on this episode of The Innovation Engine to delve deep into the intricate world of Information Services. Bernie is no stranger to our listeners, having previously co-hosted episodes featuring insightful dialogues with experts like Marianne Johnson of Cox Automotive and Josh Eastright from Bloomberg Industry Group. At its core, Information Services revolves around B2B companies whose assets lie predominantly in insights and value-added services. These entities play the crucial role of transforming data into insights and content, combining proprietary, third-party, and publicly available data. Companies like Bloomberg Industry Group and Cox Automotive are stellar examples of Information Services companies that have evolved into digital powerhouses, now offering tools and insights right when their customers need them most. Throughout the conversation, we uncover key developments and trends in the Information Services sector. From building a common data platform to leveraging metadata for intuitive search, and from creating exceptional user experiences to the importance of research insights — we touch on a number of facets that are reshaping the industry. Bernie brings a fresh perspective to product development that is sure to broaden your own understanding of what it means to innovate. Join us for this in-depth exploration and garner insights into the ever-evolving world of Information Services, the fascinating intersections with technology and AI, and why this industry can serve as an inspiration for sectors far and wide.   Resources: Connect with Bernie on LinkedIn Read The Product Mindset by David H. DeWolf and Jessica S. Hall Read The Infinite Game by Simon Sinek Read Enduring Ideas: The three horizons of growth from McKinsey & Company   Produced by NOVA Media  

Productizing a services business is no small feat, but the benefits of doing so are vast: improved margins, increased productivity, higher company valuations, and less reliance on increasingly in-demand tech talent. Eisha Armstrong joins us on this episode of The Innovation Engine to share more about how to turn a services company into a productized business. Eisha has established herself as an authoritative voice in this space, having authored two compelling books: Fearless: How to Transform a Services Culture and Successfully Productize and Productize: The Ultimate Guide to Turning Professional Services into Scalable Products. With her deep understanding of the challenges faced by B2B services companies competing against digital-first companies and scaling efficiently, Eisha offers some insightful strategies and tips. In this conversation, Eisha highlights the importance of setting clear goals to inform your productization approach, treating productization as a portfolio, and overcoming the fear of productization. Listen in as Eisha and host Scott Varho unpack the essentials of a product-friendly culture, highlighting five levers: vision, organizational structure, governance, talent, and people-related practices. Finally, Eisha introduces us to the 'four horsemen of productization': Knowing, Perfectionism, Scarcity thinking, and Individual heroics. She breaks down this daunting task into something surmountable that anyone in a services organization can’t afford to miss. Resources Learn more about Vecteris at vecteris.com Connect with Eisha on LinkedIn: linkedin.com/in/eishaarmstrong Read Eisha's books: "Fearless: How to Transform a Services Culture and Successfully Productize" and  "Productize: The Ultimate Guide to Turning Professional Services into Scalable Products" Learn more and get the full show notes at: 3PillarGlobal.com Produced by Nova Media  

Sam Yen, the Chief Innovation Officer for Commercial Banking at JPMorgan Chase, joins us for this episode of The Innovation Engine to discuss Innovation by Design and Scaling Innovation. Sam is responsible for JPMorgan Chase’s digital products, platforms, innovation, and product strategy, so there is a massive amount of responsibility that falls under his purview. We kick off the episode by diving into Sam's guiding principles for leading teams and prioritizing work in a financial institution of JPMorgan Chase's scale. He stresses the importance of being customer or client-centered, maintaining effective communication, ensuring a deep understanding of end-to-end experiences in product delivery, and keeping the bigger picture in mind while fostering a culture of quick learning and iteration. Sam shares his insights on the power of design in crafting user experiences that are intuitive, delightful, and even "forgettable" in terms of ease of use. We discuss the challenges and constraints of fostering innovation in a large financial institution and how the constraints by which financial services companies are bound can, perhaps counterintuitively, lead to more focused solutions. We also cover Sam's previous work at SAP and the four phases of scaling innovation in large organizations he uncovered with Janaki Kumar and Baba Shiv. The four phases Sam details on the innovation journey run from the "lonely soldier phase" all the way through to a fully scaled culture of innovation. Episode Highlights Why the role of design includes but also extends well beyond delivering a delightful and intuitive user experience The concept of thinking of risk as a line of boxes that gets increasingly larger over time, and the process of de-risking ideas incrementally as they scale Why innovation requires excelling at both creativity AND execution; you don’t get to pick just one Sam shares why the emphasis that’s often placed on creative problem solving would be even more productive if it were instead placed on creative problem finding The value of diverse teams in delivering innovative solutions and the difference between constructive tension and destructive tension About Sam Yen Sam Yen is an acclaimed design leader who has had an exceptional career trajectory. Prior to his role as Chief Innovation Officer for Commercial Banking at JPMorgan Chase, he served as Managing Director for SAP Silicon Valley and was SAP's first Chief Design Officer. At SAP, Sam led their Design Thinking practice both internally and for customers. Sam offers a valuable perspective on integrating design principles at the highest levels of corporate decision-making and scaling innovation throughout large organizations. Resources Connect with Sam Yen on LinkedIn Read one of Sam’s recent interviews for more on the 4 phases of innovation Learn more about how JPMorgan Chase Commercial Bank is banking the innovation economy Read volume 1 of “Payments Unbound,” a partnership between JPMorgan and Wired on the future of digital cash and more Read volume 2 of “Payments Unbound,” which focuses on the future of commerce   Learn more and get the full show notes at: 3PillarGlobal.com Produced by Nova Media  

Ready to be inspired by a transformation story that propelled a bank to new heights? In this discussion with Paul Cobban, we dig deep into the remarkable business transformation of DBS Bank under his leadership.  DBS' incredible journey saw the company go from having the reputation of being known as "D#mn Bloody Slow," as Paul tells it, to becoming a digital powerhouse that regularly earns accolades for its digital experience and transformation. DBS was named "World's Best Bank” by Global Finance 5 times, and it was hailed as one of Harvard Business Review's top 10 business transformations of the last decade, alongside innovation stalwarts Netflix, Amazon, and Adobe.  Paul also shares insights from the book he co-authored with Scott Anthony, Eat, Sleep, Innovate which serves as a roadmap for companies and leaders looking to excel with the right mindset, tools, and habits. Join us for this engaging conversation as we uncover the magic behind DBS' transformation journey and gain valuable insights from Paul Cobban's wealth of knowledge and experience. Resources: Learn more about Paul and his work at PaulCobban.com Connect with Paul on LinkedIn Read:  Eat, Sleep, Innovate by Scott Anthony, Paul Cobban, Natalie Painchaud, and Andy Parker View the full webinar here: 3pillarglobal.com/insights/learn-from-paul-cobban Learn more and get the full show notes at: 3PillarGlobal.com Produced by Nova Media  

On this episode, we're diving into the world of Agile Thinking with our guest, Kevin Philpott, Director of Product Design at Pie Insurance. Pie Insurance is a venture-backed insurtech startup, having raised over $600 million in funding since its inception in 2017. Kevin, who has been with Pie Insurance from the very start, is now responsible for all B2B, B2C, and enterprise digital interfaces. Prior to Pie, Kevin held senior product design roles at companies such as RapidFinance, part of the Quicken Loans Family of Companies, and GEICO. His experience across small, medium, and enterprise-sized companies gives him a unique perspective on the Agile Thinking challenges that occur in different business environments. In this episode, Kevin shares his insights on building a culture of Agile Thinking. He emphasizes the "think big, start small, learn fast" mentality and the importance of focusing on outcomes over outputs. He stresses that the role UX can play in developing an Agile Thinking culture extends far beyond wireframes and pixels and reaches into areas like user research and deeply understanding quantitative metrics. Kevin also discusses the value of failure and learning, the power of trust in product development, and the need for a user-centric approach in product design. Whether you're a product leader looking to shift your team's focus towards Agile Thinking or a UX designer eager to make a bigger impact, this episode is packed with practical insights and actionable advice.   Resources: Connect with Kevin on LinkedIn Learn more about Pie Insurance at pieinsurance.com Read "Don't Make Me Think" by Steve Krug   Learn more and get the full show notes at: 3PillarGlobal.com   Produced by Nova Media

On this episode of The Innovation Engine, we explore the fascinating world of applied innovation and the critical process of testing the commercial viability of ideas. Join us as we speak with Michael Rabjohns, Global Head of User Experience Research and Design at 3Pillar, and Steven Cooper, a Lead UX Designer in Michael's group. Both bring extensive experience in the digital product space. Between them, they have worked with household names like Marriott, Calvin Klein, Microsoft, Salesforce, and Google. Alongside host Scott Varho, they share their unique insights and valuable advice on navigating the complex landscape of innovation and product development. Listen to the full conversation to hear about the importance of understanding users and their needs, the role of execution and the necessity of pivoting or persevering based on user feedback, and various tools and techniques for user research and testing. We also discuss the challenges of communicating with stakeholders, creating safe spaces for unbiased research, and the benefits of using low-fidelity prototypes in the early stages of development. Don't miss this engaging discussion packed with practical knowledge and valuable insights for product developers at any stage of their innovation journey. Resources: View the webinar slides and resources: On-Demand Webinar Key takeaways from the webinar: How to Test the Commercial Viability of an Idea Connect with Michael Rabjohns on LinkedIn Connect with Steven Cooper on LinkedIn Connect with Scott Varho on LinkedIn Learn more and get the full show notes at: 3PillarGlobal.com Produced by Nova Media

Do you know the difference between focusing on outcomes versus outputs in product development — and why the difference can make or break a product? In this episode, we explore how shifting the focus from churning out features to driving business outcomes can help product teams deliver far greater value to users and organizations. Our guest, Josh Seiden, is a designer, strategy consultant, and author of the book Outcomes Over Output: Why customer behavior is the key metric for business success. He spent two years working on a stock trading app that never shipped, which taught him the importance of putting products in users’ hands  “unreasonably early.”  Josh presents three “magic questions” to help product teams focus on outcomes and introduces a new behavioral model that suggests teams should focus on changes in user behavior that create business value. He explains the importance of telling a specific story about the user journey, highlighting key moments that make a difference, and building a shared perspective and understanding to make collaborative prioritization decisions. Finally, Josh discusses the benefits of outcomes-based roadmaps, providing context for why the team is doing something and outlining traditional roadmap content, questions, and risks. Resources: Learn more at JoshuaSeiden.com Connect with Josh on LinkedIn Follow Josh on Twitter: @jseiden Read: Outcomes Over Output by Joshua Seiden Read Josh’s recommended business book: Good Strategy, Bad Strategy by Richard Rumelt Read Josh’s recommended book on writing, which he cites as an inherently creative process akin to product development: Writing Down the Bones by Natalie Goldberg Learn more and get the full show notes at: 3PillarGlobal.com Produced by Nova Media  

In this episode, we're joined by Teresa Torres, an internationally recognized author, speaker, and coach. With a focus on continuous discovery, Teresa has coached hundreds of product teams of all sizes and industries in a structured approach to infusing customer input into their daily product decisions. Her expertise has helped product teams move away from simply focusing on Agile execution and how they build products towards a more holistic approach to development that places an equal focus on making sure what they build delivers value to the customer and the business. Teresa’s expertise has helped product teams move away from simply focusing on Agile execution and how they build products towards a more holistic approach to product development where teams place an equal focus on making sure what they build delivers value to the customer and the business.  We dive deep into the key concepts of Teresa's book, Continuous Discovery Habits, in which she introduces a framework for product teams to think about customer discovery. We explore the importance of an outcome mindset, getting good at interviewing to discover unmet customer needs, pain points, and desires, and assumption testing to help evaluate solutions. Episode Highlights: How product teams can learn to focus on executing on the right things, not just executing in the right way The most vital habits that teams should employ for continuous discovery Why following Teresa’s collaborative “product trio” model, where a Product Manager, Design Lead, and Tech Lead all work closely together from the start, leads to far less waste than the traditional product development model and process   How embracing the creative tension of bringing multiple disciplines together yields better results than the top-down style of decision-making prevalent in many organizations The 2 different kinds of product instrumentation — optimization and value creation — and examples of both Which companies are positive examples of continuous discovery in action (hint: not many!)   Resources: Learn more at ProductTalk.org Follow Teresa on Twitter: @ttorres Connect with Teresa on LinkedIn: linkedin.com/in/teresatorres Read: Continuous Discovery Habits by Teresa Torres   Learn more and get the full show notes at: 3PillarGlobal.com  

In part two of our interview with Marty Cagan, the celebrated product expert and bestselling author of Empowered and Inspired, we discuss the foundational elements needed for product teams to be successful and how to identify mission-driven teams.  We also discuss how to structure product teams to maximize effectiveness, how to hold product teams accountable, and the altitude you need to speak at to handle executive and investor expectations. The key point is that product teams provide the most value when they’re solving complex problems and figuring out how to drive outcomes, not merely following orders. We also discuss how to identify missionaries versus mercenaries, with the key difference being that missionaries identify with the project and take ownership of the outcome.  Tune in to the full conversation to hear how teams can balance the immediate needs of the business with the long-term product vision, the importance of taking ownership of things outside of your control, and why empowered product teams are passionate about solving problems. This is a follow-on to the first half of our conversation, in which Marty and Scott Varho discussed why a roadmap focused on outcomes yields far better results than one based on solutions, the importance of clearly communicating and exhibiting an appealing product vision, and the critical inquiry that a strong product vision must address directly. Resources Listen to part 1 of our discussion with Marty Cagan Learn more at svpg.com Read Empowered: Ordinary People, Extraordinary Products Read Inspired: How to Create Tech Products Customers Love Connect with Marty on LinkedIn Follow Marty on Twitter  Learn more and get the full show notes at: 3PillarGlobal.com  

What separates the most successful product companies in the world — Apple, Amazon, Google —from everyone else? It’s a question Marty Cagan has spent the better part of his career exploring, writing about, and seeking to answer. At least part of the answer lies in the fact that many of these highly successful companies follow a model where product teams are empowered to solve problems and deliver outcomes rather than accept requirements and deliver outputs.  Marty Cagan joins us to discuss the many ways empowered product teams can drive value and growth for companies if only they're allowed to. Marty is a renowned product leader, founder, and partner at the Silicon Valley Product Group. He's the author of two influential books, Empowered: Ordinary People, Extraordinary Products and Inspired: How to Create Tech Products Customers Love. Marty has been a prominent figure in Silicon Valley for years, having previously worked at eBay, Netscape, and Hewlett-Packard. Over the past two decades as the founder of Silicon Valley Product Group, Marty has provided consultancy for several significant technology products and established himself as a leading advocate for building customer-centric, product-focused organizations.   Resources: Learn more at svpg.com See examples of product visions for companies like Airbnb, Apple, Asana, Dropbox, Hubspot, and SpaceX on the SVPG site Read Empowered Read Inspired Connect with Marty Cagan on LinkedIn Follow Marty Cagan on Twitter Learn more and get the full show notes on the 3Pillar website  

How can you predict opportunities for massive innovation before they happen? By identifying inflection points before they happen.  Inflection points are moments of significant change for a business, industry, or market. They feature prominently in Dr. Rita Gunther McGrath's latest book, Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen.  Dr. McGrath discusses how to identify and navigate these inflection points in business — so you can position yourself and your organization for success in the age of disruption. Tune in to the full conversation to hear how to spot inflection points before they happen, how to keep innovating without putting yourself or your business at catastrophic risk, and find out what happens when we let AI take over the interview and ask some questions. Dr. Rita Gunther McGrath is a leading authority on strategic innovation and growth. She is a professor at Columbia Business School, a globally recognized thought leader, and the author of several best-selling books. Resources: Learn more at ritamcgrath.com Read Seeing Around Corners Connect with Dr. McGrath on LinkedIn Learn more and get the full show notes at: 3PillarGlobal.com

When it comes to innovation, the education industry typically isn’t the first that comes to mind — but Ron Reed is trying to change that. He’s the Founder and Executive Producer of SXSW EDU, an annual event that fosters innovation and learning within the education industry. SXSW is well-known for its tech conference, music festival, and independent film festival, but it covers a wider range of topics, including the education event that’s held in the days before the tech conference. Ron talks about the role of technology in education, the conversations that are being had ahead of SXSW EDU 2023, and what the future is going to bring to both education and SXSW EDU specifically.Episode Highlights: What SXSW EDU is and what it strives to achieve The origin story of How SXSW EDU began and how it is continuing to grow and evolve How Ron and his partners decided to make alterations and improvements to the event as it grows The rise of education technology and how it has continued to evolve since Ron’s days selling educational material on laser video discs  What’s is coming up in SXSW EDU 2023 Opening up the discussion around mental health in education   Resources: Learn more at sxswedu.com Connect with Ronald Reed on LinkedIn Follow SXSW EDU on Twitter   Learn more and get the full show notes at: 3PillarGlobal.com

Marianne Johnson is the Executive Vice President and Chief Product Officer at Cox Automotive, where she oversees a team of roughly 5000 people across 700 Scrum teams. She’s responsible for an $8 billion dollar portfolio that includes a number of products that are household names, including Autotrader and Kelley Blue Book. On this episode, Scott Varho and Bernie Doone talk with Mariannne about building a culture where rapid innovation and living on the cutting-edge of technology are the norm.Episode Highlights: What Marianne’s role at Cox as Chief Product Officer entails (01:13) What makes up Cox’s $8 billion dollar product portfolio (9:20) Running an Agile culture across 700 Scrum teams (13:20) Insights from running the five patterns of Agile (18:47) How composability informs what products to launch (24:00) Leveraging data to drive value (28:03) How Cox Automotive uses AI for growth (32:31) Speed round, which covers Marianne’s boat, what to look for in new hires, and the most impactful business or tech book she’s ever read (33:31) Resources: Learn more at coxautoinc.com Follow Marianne Johnson on LinkedIn Learn more and get the full show notes at: 3PillarGlobal.com

Sejal Amin is the newly-named Chief Technology Officer at Shutterstock where she has a broad mandate to drive Shutterstock’s digital transformation into a full-service creative platform for hundreds of thousands of creative professionals around the world. She talks with 3Pillar’s Scott Varho and Elisabeth Beller about moving from software project to product on this episode of The Innovation Engine. Tune in to the full conversation to hear how Shutterstock is making the leap from project to product, what a value stream is and how to manage it within a company, and why using a body of metrics is vital to drive decision-making during digital transformation.   Resources: Connect with Sejal on LinkedIn Read: Accelerate: Building and Scaling High Performing Technology Organizations by Nicole Forsgren, PhD, Jez Humble, and Gene Kim Read: Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework by Mik Kersten Read: Sooner Safer Happier: Antipatterns and Patterns for Business Agility by Jonathan Smart If you have any feedback about the podcast or guests you’d like to hear interviewed, send your suggestions to [email protected].   Learn more and get the full show notes at: 3PillarGlobal.com

When you think of financial services and healthcare, ease of transformation likely isn’t the first to come to mind. There are privacy concerns, compliance issues, and security responsibilities. So how does a company that sits at the intersection of those two tackle radical digital transformation—all while already sitting at the top of its field? For this episode, we speak with Cory Gundberg about driving digital transformation in large organizations. Cory is the COO of Optum Financial, where he’s driven their transformation strategy for close to a year. Prior to that, he was the Chief Digital Officer at Optum Rx, and he also held several leadership roles at Walmart, including SVP of Health and Wellness, SVP of Walmart Labs, VP of Walmart Technology, and Senior Director of Innovation. We discuss what drives innovation within his organization, how he filters through the noise to find where transformation is truly needed, and how UnitedHealth channels its digital innovations budget into new technologies that help its consumers.   Resources: Learn more at Optum.com Connect with Cory on LinkedIn   Learn more and get the full show notes at: 3PillarGlobal.com

In this special episode of The Innovation Engine, we’re joined by Jessica Hall, VP of Design at CoStar Group, alongside 3Pillar Global CEO David DeWolf. Three years ago we spoke with them both about their book, The Product Mindset: Succeed in the Digital Economy by Changing the Way Your Organization Thinks. This time around, we take a look at what they’ve both learned in the years since, how Jessica’s perspective of The Product Mindset has changed since working at CoStar Group, and what they would change or add to the book today.   Episode Highlights: Jess discusses her role at CoStar Group, a new addition to the S&P 500 that provides a number of data-related digital products to customers mostly in commercial real estate (1:46)  The three characteristics of a digital product and the three guiding principles of success that make up The Product Mindset (08:35) How Jess’ personal experience with The Product Mindset at CoStar Group has shifted her perspective (12:24) Changing the conversation from what are we doing? to why are we doing it? (21:10) Connecting the dots between a digital product and the company’s success (27:28) The continual decision-making process (29:31) Leveraging insight to see beyond what is being said (44:07)   Resources: Learn more about The Product Mindset at productmindset.com Buy The Product Mindset on Amazon Visit Jessica’s LinkedIn Page: https://www.linkedin.com/in/jessicashall  Visit David’s LinkedIn Page: https://www.linkedin.com/in/ddewolf Learn more about Upstream: The Quest to Solve Problems Before They Happen, by Dan Heath Learn more about Accelerate: Building and Scaling High Performing Technology Organizations, by Dr. Nicole Forsgren    Learn more and get the full show notes at: 3PillarGlobal.com

Bloomberg Industry Group CEO Josh Eastright talks with us about putting CX innovation into practice for this episode of the podcast. We discuss why when you’re running a digital business a product is never done, why providing your customers with answers at their point of need is a sign of an evolved customer experience, and why AI and machine learning are still heavily reliant on the human component to deliver valuable content to consumers.    Resources: Learn more at bloombergindustry.com Visit Josh’s LinkedIn profile: linkedin.com/in/josheastright   Learn more and get the full show notes at: 3PillarGlobal.com   Episode Highlights: [01:09] The origins of Bloomberg Industry Group and who they serve [04:45] Solving for your customers’ needs begins with the onboarding process, and understanding that technology buyers and users are often different audiences [07:42] Transitioning from traditional publishing to digital product innovation [17:50] How Bloomberg Industry Group drives innovation at a high level [20:52] Leveraging 90 years of history to create a business advantage [22:51] Providing answers at your customers’ point of need [27:33] The rate of digital adoption and how the pandemic impacted it [31:33] The struggles that come with using AI and machine learning

What do you do when changes in competition and customer expectations necessitate a radical change to your business model? Kevin Turpin is President of The National Journal, where he’s seen a complete overhaul of the company’s business model—from a traditional media advertising model to an advisory and information services company with an ever-growing number of digital products and services. He joins us to discuss the process of this digital transformation, how long new products take from idea to launch, adapting to your customers’ or members’ ever-changing needs, and how National Journal is continuing to evolve today.   Resources: Learn more at nationaljournal.com Connect with Kevin on LinkedIn     Learn more and get the full show notes at: 3PillarGlobal.com

It’s undeniable that Apple is at the top of its game—yet despite its overwhelming success, Apple has also fundamentally changed in the last decade without the innovative leadership of Steve Jobs. For this episode of the podcast, we speak with Tripp Mickle, a reporter with The New York Times and the author of 'After Steve: How Apple Became a Trillion Dollar Company and Lost Its Soul.' Tripp discusses how the absence of Steve’s balancing role led to an imbalance between Apple’s creative innovations and its operational excellence, and how the company’s incredible growth has necessitated a new approach to product design and product development.   Resources: Learn more about After Steve on Amazon Read Tripp’s articles in The New York Times Read Tripp’s articles in The Wall Street Journal  Visit Tripp’s LinkedIn profile: linkedin.com/in/trippmickle   Learn more and get the full show notes at: 3PillarGlobal.com

The pandemic forced a lot of innovation on corporations but didn’t give us much time to carefully consider how to best implement those changes. Now that it feels like we can take a step back, what can we do to utilize the recent digital transformations to their fullest potential? Ben Chodor is the president of Notified and host of the Insights with Ben Chodor podcast. He’s been guiding corporations as they adapt to the rapidly accelerating digital landscape forced onto them by the pandemic. He promotes how organizations can create engaging online experiences as the co-author of “Transitioning to Virtual and Hybrid Events.” And that’s our topic for the day; how companies can make the most of their forced innovations before higher expectations become the norm. Tune in.   Resources: Listen: Insights with Ben Chodor Read: Transitioning to Virtual and Hybrid Events Learn more and get the full show notes at: 3PillarGlobal.com

The cloud is the future, that much is clear. But that doesn’t mean it doesn’t come with some bumps in the road along the way. Yun Freund is the Senior Vice President of Platform and Product at Equinix. Yun’s career has been spent bridging the gap between corporate physical infrastructure and its digital future. As a seasoned industry executive, she’s ushered in the cloud renovation of her engineering, communications, and data services employers, and is currently advising Google on hybrid multi cloud industry trends and platform strategy. Yun shares what companies can expect going through digital transformation, some of the hurdles that hold businesses back, and ensuring that the cloud future is safe, secure, and reliable.   Resources: Yun Freund on LinkedIn   Learn more and get the full show notes at: 3PillarGlobal.com

Ian Wright is Chief Insights Officer at Equifax. But what does that actually mean and what insights can he give us into the current (and future) state of the marketplace? Do you wish there was an easy way to access data and see insights into what it means all in one go? That’s one of Ian’s main roles along with keeping track of the market and its trends. When it comes to innovation, you have to know exactly where you are before you can decide where you want to go and how you want to get there.  Equifax provides marketing solutions to help businesses achieve more targeted, meaningful interactions across the customer journey. They believe that understanding household economics is critical to marketing success, and that’s where a Chief Insights Officer comes in.  Listen for a more thorough explanation of Ian’s role along with his view of the state of the market, and even his takes on things like getting the work/life balance right and handling imposter syndrome.    Resources: Ian Wright on LinkedIn Equifax   Learn more and get the full show notes at: 3PillarGlobal.com

We’ve assembled some of the sharpest minds from 3Pillar Global for a discussion of everything to expect in the marketplace in 2022. What trends are we currently watching and what should we be looking out for as the year rolls on? Making up our panel are Scott Varho (Vice President of Product Development), Margaret Irons (Vice President of Global Marketing and Communications), Jamie Whitacre (Chief People Officer), and Kim Mirazimi (Senior Vice President of the Commercial Services Portfolio). Between them, you couldn’t ask for a more qualified group to explore where we’re headed. First, we look at the takeaways that leaders need to be aware of when it comes to product design and development. Then, we move into the three major differentiators of 3Pillar.  Other topics include working from home, how to get messaging effectively out into the marketplace, data collection, and the increasingly digital landscape businesses and their leaders must traverse on the way to employee wellness.    Resources: Scott Varho on LinkedIn Margaret Irons on LinkedIn Jamie Whitacre on LinkedIn Kim Mirazimi on LinkedIn   Learn more and get the full show notes at: 3PillarGlobal.com

Almost any stat you can find on the subject suggests that Americans are worryingly lacking in financial literacy. Only about 6% of the nation’s employees are positioned to prepare for retirement on their own and only half of those will succeed in doing so. That leaves 97% in need of help.  Financial education isn’t a new concept, but it’s only now that it’s finally starting to gain traction as a legitimate avenue for businesses to explore for their employees – in part thanks to the work of people like Whitney Queen and mindful financial brands like Mentoro. President of Mentoro, a turn-key financial wellness service provider, Whitney explains that the firm’s aim is to empower employees to focus on their financial journeys and, in turn, create a happier, more productive workplace for everyone. Our conversation covers financial literacy shortcomings we see on a day-to-day basis, actions that individual companies and organizations can take to cultivate financial wellness within their workforce, and the tangible benefits they’re likely to see by doing so.    Resources: Mentoro Whitney on LinkedIn   Learn more and get the full show notes at: 3PillarGlobal.com

One of the biggest, most visible impacts of the pandemic was the massive disruption of supply chains across the globe. It led to shipment delays and product shortages across multiple industries. The problem is that this data can be hard to visualize when you’re trying to solve complicated disruptions. We’re sitting down with a dynamic woman leading a dynamic company doing incredibly relevant work in the tech space, Jennifer Bisceglie. She’s the founder and CEO of Interos, a supply chain management company that developed powerful artificial intelligence tools which empower companies to quickly identify and respond to rapid changes in their supply chains. Instead of endless spreadsheets, Interos provides clients with a live, global visualization of their supply chains, making it that much easier to protect and improve them. We get her perspective on everything from modern logistical challenges, to what makes a successful leader, to women in technology. We also discuss Interos’ recent successful funding event where they raised $100 million in investments.   Resources: interos.ai LinkedIn: linkedin.com/in/jennifer-bisceglie-3328b2   Learn more and get the full show notes at: 3PillarGlobal.com

How do you take your disruptive ideas and quickly turn them into products consumers want?   Bob Moesta is a one-man innovation engine. He’s the principal architect of the jobs-to-be-done theory along with Harvard Business School professor Clayton Christensen. He’s Founder, President, and CEO of the Rewired Group, a consulting firm dedicated to helping companies innovate better, cheaper, and faster. They’ve done so for over 3,500 products and services across countless industries. We speak about the challenges he faces in helping companies rethink how they do business, and his new book, Demand-Side Sales.   Resources: LinkedIn: linkedin.com/in/bobmoesta Read: Demand-Side Sales   Learn more and get the full show notes at: 3PillarGlobal.com  

Few retail industries were disrupted by COVID as much as the fashion industry. And yet, many of the biggest brands out there have managed to weather the storm and create digital transformations that kept them agile and relevant. Joanne Joliet is currently Head of Worldwide Fashion and Apparel at Amazon Web Services and has had a long career in research and analytics in the retail industry. Previously, she was senior research director in retail at Gartner and has led digital innovation in executive roles at Belk and Family Dollar Stores, Inc. She shares her take on how retail has digitally transformed, how the COVID pandemic affected that transformation, and where we go from here.   Resources: linkedin.com/in/joanne-joliet-8b3815   Learn more and get the full show notes at: 3PillarGlobal.com

We’ve seen rapid digital transformation over just a few short years, from digital being an afterthought to becoming the primary way customers engage with brands. With the shift to digital comes the opportunity to craft better storytelling and customer experiences. So what do we do to win customers in a digital age? Howard Tiersky provides perspectives on the digital media landscape and the critical role that unique content plays in driving audience engagement today. He’s started internet, intranet, and other digital media pages for his previous companies, including Ernst & Young and Capgemini. He’s also the author of Winning Digital Customers: The Antidote to Irrelevance. We’re going to discuss the benefits of democratized storytelling, how to speak to your customers and make them fall in love with your brand, and what’s holding you back from changing at the rate of your customer.   Resources: from.digital/howard-tiersky Read: Winning Digital Customers: The Antidote to Irrelevance LinkedIn: linkedin.com/in/tiersky   Learn more and get the full show notes at: 3PillarGlobal.com

COVID-19 has caused disruption like we’ve rarely seen. Media companies have had to adapt fast in our changing environment. Edwin Wong provides a unique perspective on the media landscape. He’s led research and data-driven B2B strategies for various companies over the past 20 years, working with the likes of Pinterest, Yahoo!, Buzzfeed, Nielsen, and now Vox Media as their Senior Vice President of Insights & Innovation. He helps their advertising partners understand the value proposition of Vox Media, what’s happening in society, and why consumers behave in the way that they do. We explore the ways in which media companies have remained relevant over the past year, and how brands are leveraging those communication channels to reach their customers in new and innovative ways.   Resources: linkedin.com/in/edwinhwong   Learn more and get the full show notes at: 3PillarGlobal.com

Insurance is one of those things that customers don’t really like to think about buying. They know they need it, but they don’t really want to pay for it and that leads to a fractured experience. How can digital transformation be used to create stronger customer relationships and engagement? Monica Caldas has spent much of her career creating digital solutions and influencing innovation at one of the world’s largest companies, GE. In her role as global CIO for GE Transportation, she’s helped drive how the transportation industry uses data and digital services to grow revenue. Now, she’s helping shape the future of insurance as EVP and Chief Information Officer, Global Retail Markets at Liberty Mutual.   She talks about what digital transformation means to her, how Liberty Mutual is trying to change customers’ relationships with insurance, and the role of AI in digital transformation.   Resources: linkedin.com/in/monicacaldas Learn more and get the full show notes at: 3PillarGlobal.com

If there’s one positive thing to come out of this pandemic, it’s that technological advancements that were expected to take years to adopt happened in a matter of months. Is that trend going to continue? Will that be the expectation, or will innovation slow back down? Eileen Mahoney has been leading digital innovation in the retail industry for decades. She’s the Chief Information Officer at PVH, the parent company of household brand names such as Tommy Hilfiger, Calvin Klein, IZOD, Geoffrey Beene, and more. Eileen shares her perspective on the many shifts in retail technology, not just in the last year, but over the span of her career.   Resources: linkedin.com/in/eileen-mahoney-b02b86   Learn more and get the full show notes at: 3PillarGlobal.com

Technology can solve nearly every business problem; we just need to know how to use it. It’s up to leaders to keep up with that technology and take advantage of what’s available — to see around corners to how they can apply the latest innovations to their business. Joining us is Sheila Jordan, Chief Digital Technology Officer at Honeywell. She is an IT executive who excels at solving complex business problems. She understands how technology can add value to a business, and how it can define the IT vision and strategy that leads teams to a successful execution. With this approach, she considers herself to be an agent of change.  Sheila explores Honeywell’s goal of creating future shapers in its industry, the necessity of trusting your team to innovate, and the importance of data in digital transformation.   Resources: linkedin.com/in/jordansheila   Learn more and get the full show notes at: 3PillarGlobal.com

Our guest today is Riddhi Gupta. She is an agile transformation leader focused on people, products, and organizations, and she’s held senior roles at Wells Fargo, AIG, and Bank of America. She's also done a lot for the community as a founding board member of Agile Week Charlotte and a leader in Women in Agile, Charlotte Metro. Hear Riddhi talk about the importance of the human factor in successful transformation, and why grounding those humans in purpose and alignment is the first stage to the most successful transformations. If you're looking for a new set of tools to add to your digital transformation toolbox, you're about to get them.   Resources: linkedin.com/in/riddhigupta   Learn more and get the full show notes at: 3PillarGlobal.com

What role does security play in the growth of a business? Sam Curry is a podcaster, the Chief Security Officer of Cybereason, and a visiting fellow at the National Security Institute. Sam has been through a lot of growth in his career, working for two startups in the 90’s, one of which sold to security giant McAfee. Hear Sam talk about the importance of breaking out of your box and becoming a lifelong learner to make an impact at the leadership level, and how investing in security is not about making a return on your investment but making a sound investment in what you’ve already built.   Resources: cybereason.com linkedin.com/in/currysam   Learn more and get the full show notes at: 3PillarGlobal.com

Productivity is one of the keys to growth, but it can be hard to remain productive when processes are rapidly evolving and changing. Joining us is Andy Glover, the Director of Productivity Engineering at Netflix. Hear what it means to operate in an organization undergoing constant change and get the inside scoop on whether the Netflix culture deck is real. We discuss the importance of productivity in innovation, the pains that come when a business grows rapidly, and having empathy for the end user of your product. Resources: linkedin.com/in/ajglover   Learn more and get the full show notes at: 3PillarGlobal.com

You’re about to hear about the challenge of getting calorie counts into digital menus, and what it’s like to live between a fast-moving non-digital business and a digital transformation challenge. Joining us is Rob Tedesco, a digital strategist who spearheaded the digital transformation of Subway, the world’s largest restaurant chain. We discuss how a franchise business went on to prioritize its digital transformation, getting leadership buy-in, and all the unforeseen challenges that are involved with taking an existing franchise and adapting it to a digital platform.   Resources: Learn more: www.equilibriaservices.com LinkedIn: linkedin.com/in/robertcharlestedesco   Learn more and get the full show notes at: 3PillarGlobal.com

We discuss customer development in existing markets versus new markets, how those journeys are different, the potential dangers of data in consumer insight, and some fun stories from Silicon Valley along the way. Joining us is the Father of Modern Entrepreneurship, Steve Blank, who is credited with launching the Lean Startup movement. Most of you listening are probably already familiar with Steve’s work, and as you might expect, he has some fantastic insights to share.   Resources: Twitter: @sgblank LinkedIn: www.linkedin.com/in/steveblank Why Companies and Government Do “Innovation Theater” Instead of Actual Innovation Ardent War Story 4: You Know You’re Getting Close to Your Customers When They Offer You a Job Removing the Roadblocks to Government/Corporate Innovation – When Theory Meets Practice How To Keep Your Company Alive – Observe, Orient, Decide and Act Steve Blank Customer Discovery In the Time Of the Covid-19 Virus Steve Blank Building Great Founding Teams   Learn more and get the full show notes at: 3PillarGlobal.com