The It’s All About People Personalisation Podcast

Living with pain doesn’t have to mean living alone. In this episode, we explore the power of Pain Cafés, a compassionate, community-based approach that is helping people manage chronic pain in practical, holistic ways. Alison is joined by Emma Farrington, Wellbeing Team Lead, First Coastal Primary Care Network (PCN), Anna Chapman, Personalised Care Lead at K2 PCN, and Lauren Boon, Health and Wellbeing Coach, Thrive Tribe, K2 PCN. Together, they share how Pain Cafés support people to live well with pain, reduce reliance on medication, and build confidence through peer support, pacing, mindfulness, and other self-management skills. You’ll hear real insights from the first groups of Pain Café users, learn why collaboration across communities matters, and discover how small, low-cost ideas can make a big difference to people’s lives. Listen now to hear how Pain Cafés are changing the way we support people living with pain across Lincolnshire and consider what you could do in your area.

Carl shares his journey from alcohol addiction to becoming a volunteer, driven by a deep desire to repay the health and care system that supported him. In his own words, “A leopard can change its spots!” Along the way, Carl reflects on the people who made a difference in his life, including Clare and Karen, Assistant Managers at De Wint Court, an Extra Care housing scheme in Lincoln, where he now lives. Both Clare and Karen join the conversation to share their perspectives. We also hear from Mary Nel, Lead Practitioner at Lincolnshire County Council, who highlights the real impact of Carl sharing his story, and how it can inspire meaningful change for others. Recorded at De Wint Court, this podcast captures his honest, powerful reflections on where he has been, how he has transformed his life, and what he hopes to do next.

Join Alison as she chats to Tricia Nicoll and Bryony Shannon about all things Gloriously Ordinary Language. They discuss why Tricia felt the need to create ‘Test 2’ of Gloriously Ordinary Lives, the words and phrases that make Bryony go ‘Hmmm’, and how the two of them came together to explore the powerful impact that language has on people, practice, and purpose.  Tricia and Bryony then make the mistake of asking Alison about the work happening in Lincolnshire to spread the learning from the Gloriously Ordinary Language session she attended, and about the ripples this is creating. Alison completely takes over the podcast, but no-one seems to mind as they all agree that we need to ‘be more curious, be more kind, and be more human!’ 

How Social Prescriber Link Workers, Community Connectors, and primary care are working together with village and church halls in rural areas around Grantham. To celebrate Village Halls Week (16 - 22 March) and Social Prescribing Day (26 March), Jo Taylor (Community Connector), Anna Chapman (Community Coordinator), and Stephen Frankland (Social Prescriber Link Worker) talk to Caty about the importance of listening to people and working together to help shape preventative healthcare. By working with people, village halls, and other community partners, they've developed a thriving network of easily accessible wellbeing groups, particularly in rural areas.   Their story is an example of the power of collaboration at neighbourhood and village level, enabling each partner to do what they’re good at to achieve health outcomes that no-one could do alone. It’s also Our Shared Agreement in action - a demonstration of what can happen when we ‘work together for the wellbeing of everyone’ and ‘make the most of what’s available to us’! As Jo says, “Without the village halls and church halls, we wouldn’t be able to do what we do!”   Listen to our other podcasts exploring Social Prescribing: Ep 9. Social Prescribing and Care Coordination Ep 77. Apex PCN - What difference does social prescribing really make?  

In this episode we explore neurodiversity through the lens of lived experience. Hosts Ela and Ed spoke with parents Dan and Ela about their journey raising their son Dexter, who has a diagnosis of autism. Together they share an honest and powerful conversation about family life, the realities of navigating education and support systems, and the joys and challenges of parenting a neurodivergent child. Through their story, you’ll gain insight into resilience, advocacy, and the importance of understanding and embracing individual differences in children and families. In the closing section of the episode, Ela reflects on how Dan and Ela’s experiences align with the Our Shared Agreement Five Foundations, highlighting the importance of being prepared to do things differently, understanding what matters to individuals, and working together to support wellbeing. Ela emphasises how professionals can learn from families’ lived experiences, ensuring support is built with people, not just for them.

Did you know that 45% of dementia could be prevented? And that there are 14 risk factors that impact on your chances of developing dementia? Have a listen to our conversation with Gina, Paul, and Lola, who helped create engaging, practical resources designed to build dementia prevention knowledge and awareness, not only for health and care professionals, but also people, from young children to students to those in midlife.  Their message is clear: what’s good for your heart is good for your brain - at every age. Discover practical steps you can take to reduce your risk, and hear how the team worked closely together, taking time, care and feedback, to shape resources that truly meet people’s needs and make a real difference. Find out more about dementia prevention in Lincolnshire More about Gina, Paul, and Lola: Gina Thompson is Dementia Transformation Programme Lead at Lincolnshire Partnership NHS Foundation Trust Paul Johnson is a Public Health Officer at Lincolnshire County Council Lola Peel is an Occupational Therapist at Lincolnshire Community Health Services NHS Trust

In this heartfelt podcast episode, Caty sits down with floral artist Rachel Petheram and Historic Environment Officer Sarah Grundy to explore the powerful impact of culture and nature on carers’ wellbeing. Together, they share the story of a project co-produced with carers, for carers - and how it became transformational not only for those who took part, but for Rachel herself. You’ll hear how something as simple, and as profound, as having time, space, and permission to reconnect with nature and creativity helped carers rediscover their sense of self. With the right support in place, participants experienced meaningful and lasting improvements in their emotional and mental wellbeing. The Culture and Nature for Health and Wellbeing project was a true collaboration. It brought together: Co-production workshops led by Every-One Practical respite care provided by Age UK Lincolnshire Independent evaluation by Dr Rob Dean from the University of Lincoln Beautiful settings in the buildings and gardens of Doddington Hall Caty, Rachel and Sarah also reflect honestly on the challenges of short-term funding, and what it will take to grow this deeply personalised approach so that more carers across Lincolnshire can benefit. If you’re interested in wellbeing, creativity, community collaboration, or the lived experience of carers, this episode offers insight, inspiration, and a hopeful vision for what’s possible.

Ryan Morrow, Referral and Triage Manager at One You Lincolnshire, joins Alison to share the story behind the One You Lincolnshire Outreach Bus - a summer roadshow that toured 9 towns and cities and stopped at 31 community venues in just two months. Ryan speaks passionately about the power of meeting and supporting people where they already are - from community centres and leisure centres to GP practices - while working side by side with partners like Lincolnshire Fire and Rescue and Lincolnshire Domestic Abuse Services. Ryan's enthusiasm and commitment shines through so clearly that he scooped this week’s Our Shared Agreement bingo win, brilliantly highlighting how all Five Foundations came to life through this project. Want to find out more? To find out more about this project: Contact Ryan directly at [email protected] Find out more about One You Lincolnshire services. To make a referral, call 01522 705162

Joining Alison in this episode is Elaine Mitchell, Project Officer for the Lincolnshire Sleep Hub. Alison first met Elaine back in 2024 while organising that year’s It’s All About People Conference, so this podcast is very much a reunion and a chance to catch up on everything Elaine has been working on since. Many people who met Elaine at the conference still talk about The Sleep Charity, and it’s wonderful to hear how many connections she made on that day which have since grown into events, activities, and support for people struggling with sleep. Elaine speaks with real passion about the power of sleep and how deeply it influences our physical and emotional wellbeing. She also highlights how our workforce can boost their confidence and understanding by taking part in the Sleep Talker training (with new dates coming soon!). Throughout the conversation, Elaine shares inspiring stories of individuals she’s supported - simple conversations that led to meaningful improvements in sleep patterns and overall wellbeing. Have a listen and discover what you can learn about sleep. We promise this is one sleep-related session that definitely won’t send you to sleep! Useful links: The Sleep Charity Lincolnshire Sleep Hub  

Join returning guests Elliot Kane (Ep 61) and Adam Newman‑Pring (Ep 39) as they sit down with Alison to unpack their collaborative “Getting Winter Ready” project. This episode shines a light on the power of meeting the right people at the right time - and meeting communities where they are. Elliot and Adam share how they reached over 1,600 people during flu and COVID vaccination clinics at their GP surgery, turning routine appointments into meaningful conversations. They also reveal striking insights into how housing deprivation affects people’s health and places additional pressure on the NHS during winter. Together, we explore how proactive, preventative support around housing and wider social issues can transform outcomes for individuals and the health and care system. Have a listen, and consider how you can discover the services that support people with challenges beyond traditional health and social care. DOWNLOAD: Staying Safe, Warm and Well at Home this Winter guide

Alison sits down with members of the Living Well team at South Lincoln Healthcare Primary Care Network about what personalised care really looks like in practice. Care Coordinators Jackie and Helen, and Health and Wellbeing Coach Panos, share how non-clinical roles are helping people feel heard, supported, and more in control of their lives. From “what matters to me” conversations to community events and powerful personal stories, this episode explores how listening, trust, and teamwork can transform care - by putting people, not conditions, at the centre. Our Shared Agreement - and the Five Foundations that drive it - are beautifully brought to life through these stories of co-production, connectivity and collaboration, conversations, and curiosity.  Fantastic stuff!

Joining Alison this week is TikTok sensation Bailey Greetham, winner of Active Lincolnshire’s Outstanding Service to Sport and Physical Activity 2025 award, sponsored by The Fitness Group. Known internationally for inspiring older adults to move more, especially those living in care homes, Bailey is Grimsby-based and determined to make change happen close to home in Lincolnshire. Fresh from a BBC interview, Bailey talks openly about treating the people he works with as humans first, using simple videos to shine a light on the care sector, and building genuine relationships that really matter. His approach is refreshingly down to earth – “none of this is rocket science.” Tune in as Bailey and Alison bring Our Shared Agreement to life and show how anyone can make a difference. As Bailey says, “Owt is better than nowt!” Give this podcast a listen and then head over to TikTok and give Bailey a follow and find out more about this Lincolnshire health and care innovator. Read our article about the white paper that describes the impact of Bailey's work: Reflections on From Inactivity to Independence: Measuring the Impact of Movement in Adult Social Care More about Bailey Bailey is the CEO and Founder of the award winning BeGreatFitness, an all inclusive community health and well-being company that works with schools, care homes, charities and community centres to provide accessible forms of exercise.

For some people, Christmas is a season of sparkle, togetherness, and joy. For others, it can feel overwhelming, lonely, or quietly painful - and sometimes it’s a mix of all three. As the big day gets closer, the pressure ramps up: expectations, busy family dynamics, empty chairs at the table, or the weight of grief that feels heavier this time of year. In this second episode of this Mental Health series, our colleagues from South Lincolnshire Rural Primary Care Network, Kavya, Melissa, and Leah, talk honestly about what Christmas really feels like - and how to cope when it’s not all festive cheer. Together, they explore: How to get through (and even enjoy) a busy family Christmas Ways to manage if you’re spending Christmas on your own And how to navigate bereavement during the festive period Whether you’re counting down the days with excitement, dread, or something in between, this episode is a reminder that you’re not alone - and that it’s okay to do Christmas your own way. Read the article about this podcast Resources mentioned in the podcast: Home - Cruse Bereavement Support Christmas and mental health

Caty sits down with Yuen Toh, Clinical Director of Apex Primary Care Network (PCN), and Andy Garner, Senior Social Prescribing Link Worker in the PCN. Yuen and Andy share powerful statistical evidence of the impact on local GP and urgent care services, as well as anecdotes about the importance of relationships and the difference social prescribing can make for individual people. As Yuen explained in one of her LinkedIn posts about this joint project: “Investing in social prescribing and holistic, preventative care isn't just compassionate – it's incredibly effective and fiscally responsible”. READ MORE: https://bit.ly/4q0pGvP

Alison sits down with Simon Nicoll and Lois Delong to talk about the new Ermine Exchange coffee house and wellbeing hub.  This is a really lively conversation that will have you laughing and possibly crying (see if you can notice our host Alison lose it for the first time in her podcast history). Both Simon and Lois speak passionately about people, partnerships, co-production, value, and impact.  The Ermine Exchange is a great example of Our Shared Agreement in action, where relationships are at the heart of this wonderful space that is making a real difference to local people.  Give the podcast a listen and we challenge you to not want to be part of something similar. Get in touch if you want to give it a try - [email protected] ​  About the Ermine Exchange The Ermine Exchange is a safe space serving coffee and cake whilst also giving access to essential support services. Come for the brew, stay for the community. Hosted by Alive Church working with local partners such as City of Lincoln Council, Lincoln Bishop University, NHS Lincolnshire and Lincolnshire Partnership NHS Trust (LPFT). A haven at the heart of the Community.

In this episode, Alison is joined by Helen Ashwell, People Promise Manager, and Wendy Cundy, Head of Primary Care Workforce Transformation, both working in Primary Care (which includes GP surgeries, opticians, community pharmacy, and dentistry). Together they explore the powerful work happening to support and strengthen the workforce. Wendy explains how they responded to staff survey feedback that people didn’t feel heard or valued, and the changes that followed. Helen shares how she and her colleague Ruth run reflective practice sessions with GP practices and Primary Care Networks, focusing on staff wellbeing and building healthier teams. They also discuss the impact their work is having, not only on the workforce but also on the patients, and how people now feel “we are a team”.  The People Promise aligns so closely with Our Shared Agreement and highlights the value of investing in our workforce, so Alison (our Workforce Development Lead) was thrilled!  If you want to know more about the People Promise work, please don’t hesitate to contact Helen or Wendy.   And if you have been involved in any of this work and want to talk to us more about what you have been up to, please contact us at [email protected] ​ 

In this third episode of the 'Everybody, Every Story' Cancer Awareness Podcast, hosts Kavya and Charlotte are joined by Dr Lucy Rushworth, GP and the Cancer Lead for South Lincolnshire Rural Primary Care Network, and Nick Reed, Programme Manager for Lung Cancer Screening in Lincolnshire. Together, they explore lung cancer screening and why it matters here in Lincolnshire. They break down common myths, explain who is eligible for screening, what screening actually involves, and how it can help catch lung cancer early, when treatment is most effective. It’s an open, honest conversation designed to make lung screening feel less scary and more approachable. Whether you’re eligible for screening or supporting someone who is, this episode offers clear, friendly guidance to help you feel informed and empowered. This podcast series is brought to you by our colleagues at South Lincolnshire Rural Primary Care Network.

Alison is joined by Kat and Judy for an honest and eye-opening conversation about hoarding disorder. Kat is Director for Hoarding Disorders UK (East) Community Interest Company (CIC) and founder of The Hummingbird Effect, a social purpose business that specialises in professional decluttering and organisational strategies. Judy is an expert by experience, and shares her own story and how she now uses her lived experience to support others through a peer group in Stamford. Kat talks about the powerful ripple effect of Judy’s openness - how it’s encouraged others to share their own stories, build trust, and form strong connections within the group. Together, they explore the stigma and shame often linked to hoarding, highlighting the importance of understanding what lies beneath these behaviours. They also discuss the value of kindness, non-judgement, and a few practical tools that can help. This podcast is not a short listen, but it’s a deeply human one, offering real insight into hoarding and the courage it takes to talk about it.

To celebrate Occupational Therapy Week 2025 (3–9 November), Alison is joined by Occupational Therapists Zoe and Laura, and Denis, an expert by experience. Together, they share Denis’s incredible journey through rehabilitation - a story powered by his determination and by Zoe and Laura’s willingness to do things differently. Denis talks about how he went from spending 15 months lying in a hospital bed to being able to sit up in his chair, walk into his kitchen and back again, and how those steps transformed his life. He also speaks movingly about the relationship he built with Zoe and Laura, and how their trust and teamwork made all the difference to his recovery. This uplifting conversation is a reminder of what’s possible when people work together, and will inspire anyone listening to make the most of what’s available and keep reaching for their goals.

As we head through Autumn and into Winter, many of us feel the impact of the shorter days, lack of sunlight, and bad weather, not just in our routines, but in our moods and energy. In this first episode of this Mental Health series, our colleagues from South Lincolnshire Rural Primary Care Network, Kavya, Melissa, and Leah, shine a light on Seasonal Affective Disorder (SAD). What is SAD, why does it happen, and how we can support ourselves and each other through the darker months. The trio explore the power of community support and self-care strategies that make a real difference, drawing on the evidence-based Five Ways to Wellbeing: Connect - Reaching out to friends, family, or local groups to feel less alone. Be active - Keeping your body moving to lift your mood, even if it’s simply getting off the sofa and going up and down the stairs. Take notice - Finding moments of calm and awareness in nature, art, or your everyday surroundings. Keep learning - Trying something new to spark curiosity and confidence. Give - Small acts of kindness or volunteering that help others and boost your own wellbeing too. And for the Our Shared Agreement supporters out there, a key theme throughout the podcast is 'making the most of what we have available to us' (Our Shared Agreement's Foundation 5). Whether you live with SAD or just struggle through winter’s gloom, this episode offers warmth, practical ideas, and gentle encouragement. And remember, you’re not alone - and there’s more support around you than you might think. Let’s get through this, together!

Joining Alison as she sits down with Alice Carter and Phillip Watson from Lincoln City Foundation. Together they explore the Foundation's great work supporting individuals and communities to improve their physical, social, and mental wellbeing - and why what they do ‘isn’t just football’. Stick with us to the end to hear about how proud Alice and Phill are about the impact their services are having on people - just don’t mention the dog and the naked photo shoot! 

What does it really mean to work in a strengths-based way - and why should it matter to everyone in health and social care? In this episode, Alison sits down with Hayley Eccles, Deputy Director of Adult Social Care at Lincolnshire County Council, to explore how a strengths-based mindset transforms the way we think about care and support. Hayley shares her own journey from Support Worker to Deputy Director, and why those early working experiences still shape her belief that people’s strengths, relationships, and communities are at the heart of meaningful care. Together, Hayley and Alison unpack what it takes to move from “fixing problems” to building on what people can do, creating independence and connection rather than dependence. From culture change to community partnerships, Hayley makes a powerful case for being brave enough to do things differently - putting people, not systems, at the centre of everything we do. Tune in for an inspiring conversation about co-production, compassion, and the golden thread of strengths-based practice running through care in Lincolnshire.

To mark World Mental Health Day on 10 October 2025, Caty from the It's All About People Team sits down with Dee, Barbara, and Tommy from Lincolnshire Talking Therapies for an open and inspiring conversation about mental health and the power of talking. Dee, a Cognitive Behavioural Therapist (CBT), shares some of her most memorable moments in therapy and how she uses CBT techniques not just with her clients, but in her own life too. Tommy, a member of Voice2Change, a patient involvement group run by Lincolnshire Talking Therapies, talks honestly about his journey and the lasting positive impact that talking therapies have had on his wellbeing. Barbara gives a helpful overview of the different types of talking therapy available in Lincolnshire and explains how you can self-refer or join a group if you’re feeling anxious, low, or simply need someone to talk to. Find out more about Talking Therapies and how to get support: https://www.lpft.nhs.uk/talking-therapies

To mark Stoptober 2025, Gavin from the It’s All About People Personalisation Team sits down with Vicky, Kate, Ashlea, and Praveen from Lincolnshire’s Acute Tobacco Dependency Service to talk about how they support people on their journey to a smoke-free life. They share how a truly person-centred approach, built on taking time to listen, empathy, understanding, and co-designing support, makes all the difference. By hearing each person’s story and tailoring care around what matters most to them, the team helps create change that lasts. Tune in for inspiring insights, real experiences, and a powerful look at how person-centred care can transform lives.

In this second episode of the 'Everybody, Every Story' Cancer Awareness Podcast, which marks Breast Cancer Awareness Month (Wednesday 1 Oct 2025 – Friday 31 Oct 2025), host Kavya sits down with Dr. Lucy Rushworth and seven incredible women - Charlotte, Linda, Meena, Melissa, Namrata, Sadia, and Sue - to talk about something that can feel a little awkward but is absolutely vital: breast screening. Screening can be scary to think about. Myths, misconceptions, and fears often hold people back, but putting off or avoiding screening can mean diagnosing cancer later, when it’s harder to treat. That’s why these women are opening up and sharing their stories. In this episode, you’ll hear honest conversations about breast screening - the ups and downs, the fears, and even those awkward moments we all secretly worry about. You’ll also hear the facts that cut through the myths - and reminders that screening really can save lives. Most importantly, you’ll meet women of different ages, backgrounds, and ethnicities who want to empower you with their experiences. Their message is simple: you’re not alone, and talking about screening makes a difference. This podcast series is brought to you by South Lincolnshire Rural Primary Care Network.

In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Abi Alexander, Macmillan Clinical Team Leader at Lincolnshire Community Health Services NHS Trust (LCHS), and Jason Abrahall, District Nurse and Clinical Team Lead, Community Nursing, based in Bourne and Stamford. Together, they look at why the ReSPECT process matters so much from a community team’s point of view. Community nurses, who often know people and their families well, play a key role in starting ReSPECT conversations, reviewing them, and making sure a person's ReSPECT form stays up to date, always reflecting their priorities and wishes for care in an emergency. Jenny, Abi, and Jason also take time to answer a range of questions, including: In a community or care home setting, who is best placed to have a ReSPECT conversation with someone? What should be done if a person’s wishes on their ReSPECT form don’t match what’s written in their Lasting Power of Attorney document? How prepared are community professionals to have ReSPECT conversations with people?

Caty sits down with Becky Frost, Project Manager, and CJ Jago, Deputy Project Manager, from Project Compass in Lincoln to talk about their inspiring, person-first approach to supporting people who are sleeping rough. For Becky, CJ, and the Project Compass team, it all begins with something simple but essential: creating a space where people feel safe, welcome, and never judged. Somewhere you can come in, sit down, have a cuppa, and get support with basic needs. This “open door” approach doesn’t just change lives at Project Compass - it’s also influencing other services. Because when you meet people where they are, at the moment that feels right for them, that’s when real change starts to happen.

In this episode, Alison sits down with Vic Townshend, Emma Townend, and Kirsteen Redmile for a lively conversation about three key enabling programmes we’re fortunate to have here in Lincolnshire - Population Health Management (PHM), Health Inequalities (HI), and the It’s All About People Personalisation Programme.  Working together, these teams are combining hard data with people’s voices and stories to build a deeper and clearer understanding of what really matters to people in Lincolnshire. With that insight, they’re supporting the shaping of health and care provision that’s fairer, more connected, and truly person-centred. Or, as Vic, Emma and Kirsteen would say, "It's how we do things around here!"   More about Vic, Emma, and Kirsteen: Vic Townshend was previously Programme Manager for Population Health Management with Lincolnshire Integrated Care Board (ICB), and is currently leading national transformation as a Portfolio Director within NHS England’s Get It Right First Time (GIRFT) programme. Emma Townend is Health Inequalities Improvement Manager with Lincolnshire ICB. Kirsteen Redmile is Lead for Personalisation with Lincolnshire’s system-wide It’s All About People Personalisation Programme.

In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Dr Kaval Patel, GP and Partner at the Heart of Lincoln Medical Group, and Clinical Director of Lincolnshire Healthcare Partnership PCN Together, they explore why starting ReSPECT conversations earlier - with your GP, for example - can make such a difference. These conversations aren't restricted to end-of-life care. They’re about understanding what really matters to a person, so care can be proactive, personalised, and built on trust between people and their GPs. For people living with frailty, long-term conditions, or going through changes in their health, having these discussions sooner can open the door to more meaningful choices about treatment. It also means those wishes are clearly recorded and ready to guide decisions in an emergency. This leads to better care, less stress, and more confidence, both for patients and the professionals supporting them, so that when the unexpected happens, everyone knows the plan. Dr Patel is also Mental Health Strategic Lead for Lincolnshire, and Chief Executive of the Lincolnshire PCN Alliance.

Tune in to hear Alison from the It's All About People Team chatting with Elliot Kane about the exciting work he’s doing at a GP surgery in Lincoln. Elliot’s on a mission to change how healthcare teams talk to patients, making things clearer, friendlier, and more effective. He’s passionate about health literacy and believes that the way we use language can build better relationships - and lead to better health. If he can get a word in with Alison, he’ll be sharing some of his ideas on how to make that happen!

In the first episode of the 'Everybody, Every Story' Cancer Awareness Podcast, host Kavya is joined by Dr Lucy Rushworth and seven extraordinary women - Sue, Sadia, Meena, Namrata, Linda, Melissa, and Charlotte - to explore the importance of cervical screening. Together, they break down myths, share personal experiences, and highlight why open, honest conversations matter. This podcast series is brought to you by South Lincolnshire Rural Primary Care Network.

In this episode, Ed and Ela chat with Shelby Hood, Business Support, and Simon Garner, Workforce Quality & Development Practitioner, both at Lincolnshire County Council, exploring the needs, lived experience, and progress of the LGBTQ+ community in Lincolnshire, alongside the ongoing challenges. Shelby and Simon also highlight the work that has taken place to support practitioners working with LGBTQ+ children, families, and adults, and why this is so important.    

Alison and Kirsteen from the It's All About People team chat to Clare Credland and Dr Sadie Aubrey about all things ‘frailty’.  Clare is Head of Integrated Community Partnerships, leading on frailty, at Lincolnshire Community Health Services NHS Trust (LCHS). Sadie is a GP, Clinical Director of South Lincoln Healthcare Primary Care Network, and Clinical Lead for Frailty for Lincolnshire.  Together, they share their passionate belief that recognising frailty is not about defining someone by their condition - it’s about understanding what really matters to each individual, and shaping care and support around that. In this conversation, Clare and Sadie show how Our Shared Agreement isn’t just words on a page - it’s something they’re bringing to life in their work every day, by being prepared to do things differently and making the most of what they have available to them. So, tune in to hear inspiring stories, practical insights, and maybe even a few ideas you can take away and use yourself.

In this episode, Jenny Fryer, former ReSPECT Project Manager at Lincolnshire Integrated Care Board (ICB), sits down with Jillian Edwards, Deputy Lead Nurse for Palliative and End of Life Care, and Jody Blow, Advanced Clinical Practitioner in Trauma and Orthopaedics, both at United Lincolnshire Hospitals NHS Trust (ULHT). Together, they dive into the vital role of the ReSPECT form in secondary care settings. They explore how this tool helps make sure a patient's preferences and values are clearly understood, especially during critical moments when the patient may not be able to speak for themselves. The ReSPECT process isn't just about paperwork; it’s about meaningful conversations between patients, their loved ones, and healthcare professionals. By capturing what matters most to each individual, the form supports truly personalised care and promotes shared decision-making when it matters most.

In this edition, Ela and Ed sit down with Joanne Hindley (Jo) and Georgina Kerwick-Chrisp (Gina) from the Children in Care Team at Lincolnshire County Council. Jo and Gina work closely with unaccompanied asylum-seeking children, and they speak with warmth and honesty about the challenges these young people face - from their harrowing journeys to the trauma they carry, and the complex process of age assessment. Jo and Gina also share the deep rewards of their work - the joy of building trust, the privilege of walking alongside these young people, and some truly inspiring stories of hope, resilience, and transformation. It's all about people!

Join Anna, Melanie, and Tom, three of Lincolnshire’s new Community Reporters, as they discuss the power of real stories - and how hearing people’s lived experiences can spark genuine change. They share personal highlights from our recent Conversation of Change event, which explored how real community voices and experiences could - and should -  inform quality improvement in health and social care. Curious about the approach and what we’re learning so far? Discover more here: Our Shared Stories: A Conversation of Change

To celebrate Shared Lives Week 2025 (23 - 27 June) Alison from the It's All About People team talks to Katie Reilly, Development Worker with Shared Lives Lincolnshire and Carer, and Toni Ulyatt, Carer Recruitment for PSS (Person-Shaped Support) Shared Lives, to explore what this approach really means for people across Lincolnshire. Katie and Toni speak with such genuine passion about the difference Shared Lives is making and how it’s all about giving people real choice, personalised support, and a sense of belonging. It’s not a one-size-fits-all approach; it’s about truly seeing, understanding, and supporting each individual. Katie also shares what being a Shared Lives Carer has meant for her, and her family, and how it’s not just life-changing for the person being supported, but for the carer too. And for anyone keeping score with Our Shared Agreement Five Foundations bingo… Alison’s pretty sure all Five Foundations are ticked off in this podcast! So, give this podcast a listen. You’ll come away inspired, uplifted, and maybe even ready to get involved yourself! About Shared Lives Shared Lives is a care and support service where an approved carer shares their home and family life with someone who needs support, offering accommodation, care, and companionship. It's an alternative to traditional care settings like care homes, providing a more integrated and community-focused approach. Shared Lives schemes match individuals with a carer based on their needs and preferences, offering varying levels of support, including full-time living, short breaks, or day support.  

In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Laura Golding, Paramedic and Pathways Lead for the Lincolnshire Division of East Midlands Ambulance Service (EMAS). Part of Laura’s role is to find alternatives for ambulance crews to avoid taking people to Accident and Emergency (A&E), and ensuring that the person receives the most appropriate care from the ambulance crews that support them. Jenny and Laura discuss the ReSPECT process, which provides ambulance crews with a clear, personalised summary of what kind of care a patient wants in an emergency — especially when that person can’t speak for themselves. These forms help crews make fast, informed decisions that respect the person’s wishes and values, even in the most urgent moments.

Caty from the It's All About People Personalisation Programme Team is joined by Jo Taylor and Mike Farley, both Community Connectors, to chat about their role and the impact it has on communities, on people, and on local partnerships. They share inspiring examples of how kindness and a warm welcome at Wellbeing Hubs really does change lives, and they explain what can happen when people ‘work together for the wellbeing of everyone’ and ‘make the most of what’s available to us’ – living and breathing the Five Foundations of Our Shared Agreement and turning them into action. Find out more about Wellbeing Hubs and Community Connectors around the county here: https://haylincolnshire.co.uk/ PLEASE NOTE: that the new satellite Wellbeing Hub that Mike mentions in north Lincoln was launched on 13 May, the day this episode was recorded.

To celebrate Carers Week 2025 (9 – 15 June), Alison talked to Laura Blaine,  Carers Lead at Lincolnshire County Council. Laura shares her passion for supporting unpaid carers and shines a light on the wide range of services available across Lincolnshire. Whether you're a carer yourself or just want to learn more, this is an inspiring and important listen. The Lincolnshire Carers Service is commissioned by Lincolnshire County Council and delivered in partnership with the Care & Wellbeing Hub and Carers First. The Care & Wellbeing Hub provides the first point of contact for the Lincolnshire Carers Service, providing information, advice, and support to unpaid carers over the telephone, and Carers First work directly with carers in local communities across Lincolnshire so they can live their lives to the fullest. The hub offer services to support carers at every stage of their caring journey allowing them to find the balance they wish to achieve in their lives. Find out more about Carers Week 2025

Welcome to our 50th podcast episode – we made it! We’re thrilled to celebrate this milestone with two fantastic guests (and members of the It's All About People family) Vicky Thomson and John Day, who join Alison to chat about their inspiring volunteer work with Patient Participation Groups (PPGs) in their local GP practices. They share real stories about what it’s like to get involved, the difference volunteers can make, and why they love doing it. It’s a perfect way to mark National Patient Participation Week and Volunteers’ Week, because as Vicky and John show us, volunteers really do make things happen. So grab a cuppa, tune in, and get inspired!

In this Takeover episode, Ela & Ed are joined by Rachael Hunt, Training and Development Officer at the Lincolnshire Safeguarding Children’s Partnership (LSCP). With a deep-rooted passion and long-standing commitment to tackling misogyny, Rachael brings thoughtful insight to a dynamic conversation that explores the growing spotlight on misogyny, and why it remains such a persistent issue today. Rachael also shares practical advice for both parents and professionals, along with helpful signposting for anyone looking to better understand or challenge misogyny where they live and work. About Ela & Ed Ela Walji is an Improvement Practice Lead at Lincolnshire County Council and also an Expert by Experience. Ed Clayton is a Practice Advisor with Children's Services at Lincolnshire County Council.

The ReSPECT process creates personalised recommendations for a person’s clinical care and treatment in a future emergency in which they are unable to make or express choices. In this episode, former Lincolnshire Integrated Care Board (ICB) ReSPECT Project Manager Jenny Fryer is joined by Abi Alexander, Macmillan Clinical Team Leader at Lincolnshire Community Health Services NHS Trust (LCHS), to discuss the process of completing a ReSPECT plan following a ReSPECT conversation. Their discussion underscores the importance of completing plans as thoroughly and accurately as possible, offering practical advice and best practice tips to help ensure each ReSPECT plan is clear, effective, and truly reflects the individual’s wishes.

To mark Dementia Action Week 2025 (19–25 May), Diane Hinchliffe and Claire Bagshaw from the Alzheimer’s Society join Alison from the It’s All About People Personalisation Programme team to highlight some of the impactful work being done to support people with Young Onset Dementia in Lincolnshire. In this engaging discussion, Diane, Claire, and Alison challenge common myths about dementia, emphasize the power of language, and explore the unique challenges faced by those living with Young Onset Dementia. The episode also features moving poems from individuals with lived experience, offering powerful personal insights into their journeys.

Alison and Caty are joined by Paul Drury (Lincolnshire Armed Forces Community Covenant Officer) and Andy Garner (Senior Link Worker for Lincoln City) to celebrate the 80th anniversary of VE Day and reflect on the work that is happening in Lincolnshire to support our armed forces communities and veterans.  Paul talks about a new directory that is available on Connect to Support (please visit https://lincolnshire.connecttosupport.org/armed-forces-community-directory/) which will help you to learn more about what is available to you.  Andy also shares some examples of how this has been put into action to support people. To learn more about veterans and how to support them please also see the video link that Paul refers to at the end.  https://www.gov.uk/government/organisations/office-for-veterans-affairs Please note that the Waddington Night Light Café that is mentioned is actually called the ‘Beacon Café’  and is particularly for Armed Forces and Blue Light personnel. We hope to bring you more information on this soon. It's All About People!   

In this Ela and Ed Takeover episode, we shine a spotlight on the Gypsy, Roma, and Traveller communities in Lincolnshire. Special guests Lorna and Lisa join the conversation to share insights into the community’s rich heritage, deep-rooted pride, and the ongoing challenges they face. About Ela & Ed Ela Walji is an Improvement Practice Lead at Lincolnshire County Council and also an Expert by Experience. Ed Clayton is a Practice Advisor, Children's Services at Lincolnshire County Council.

The ReSPECT process helps create personalised recommendations for a person’s clinical care and treatment in the event of a future emergency where they are unable to make or communicate decisions. These recommendations are shaped through meaningful conversations between the individual, their loved ones, and health and care professionals—ensuring that what matters most to the person is understood and balanced with what is clinically realistic. In this episode, Kerry Bareham, Nurse Consultant at St Barnabas Hospice, and Rosie Royce, Macmillan Clinical Nurse Specialist at Lincolnshire Community and Hospitals NHS Group (LCHG), share expert advice and practical insight on how to approach and lead effective ReSPECT conversations.  

In this episode, It's All About People Personalisation Programme team members Alison Wilkinson (Physiotherapist) and Matt Evans (Senior Change Lead) reflect on two years of work to introduce personalised care approaches into the musculoskeletal (MSK) pathway.  To find out more about this work, visit Personalised Approaches in Musculoskeletal (MSK) Service redesign. And visit the It's All About People Personalisation Learning and Development Hub for the training Alison mentions.  It's All About People! 

We are proud to host the brand-new ReSPECT Podcast Series!  Over the coming months, we’ll be sharing eight podcasts that focus on ReSPECT – a plan that records a person’s wishes, choices, and decisions about their care, should they be unable to speak about it during an emergency. ReSPECT (the Recommended Summary Plan for Emergency Care and Treatment) provides health and care professionals responding to an emergency with a summary of a person’s wishes and choices, and clinical recommendations made by those involved in their care,  which in turn helps them to make informed decisions about a person’s care and treatment. Each ReSPECT podcast focuses on a different area of care, with insights from experts from across Lincolnshire’s health and care system.  In this first episode, former ICB ReSPECT Project Manager, Jenny Fryer, and Dr Adam Brown, Consultant in Palliative Medicine, introduce the ReSPECT process, setting the scene for understanding how it works and its importance. Future podcast episodes will cover an array of subject areas, including: How to have a ReSPECT conversation with a person How to complete a ReSPECT plan ReSPECT and the Ambulance Service All of the podcasts provide valuable insight and advice for anyone working in a health and care capacity.

Mandy Irons, Head of Wellbeing at St Barnabas Hospice, joins Gav and Matt from the It's All About People Personalisation Programme team for a conversation about the hospice’s Wellbeing service. Offering a behind-the-scenes look, this episode explores how a dedicated team—supported by volunteers—helps individuals and their families navigate the final stages of life with compassion and care. Mandy also takes time to bust a few myths about hospice care—so if you think you know what St Barnabas does, think again! Here’s to getting on with the job of living.