The Loan Officer Experience Podcast

 In this episode of the Loan Officer Experience podcast, host KT sits down with Austin Willis, Account Executive at Kind Lending. With 21 years of wholesale lending experience, Austin shares insights on navigating today's mortgage market, emerging product opportunities, and what it takes to thrive as a loan officer in 2026. 

In this episode of the Loan Officer Experience Podcast, host Kenneth Travis dives deep into the world of correspondent lending and its potential to revolutionize the mortgage broker industry. Joined by Delfino Aguilar, Chief Production Officer at Kind Lending, KT tackles misconceptions about correspondent lending, discusses its benefits, and outlines how brokers can leverage it to grow their businesses. The episode is packed with insights on pricing flexibility, control, and speed, making it a must-listen for brokers and loan officers looking to elevate their game.

In this episode of the Loan Officer Podcast, host KT is joined by Jamie Miller from the Art of Conscious Communication. Together, they delve into common communication pitfalls loan officers face and how to overcome them. Jamie shares valuable advice on building trust and eliminating friction with clients, colleagues, and real estate agents. With a focus on conscious self-creation and asking the right questions, Jamie provides actionable steps to improve communication and secure client trust. This episode is filled with practical tips and real-life examples to help loan officers refine their approach, from initial client interactions to fostering long-term relationships. 

In this episode of the Loan Officer Experience Podcast, host KT is joined by Eddy Perez from EPM to discuss significant changes in the mortgage industry, including the impact of the FCC's upcoming 2026 rule. They delve into the implications for mortgage brokers, the shifting dynamics of borrower data handling, and the evolving models for originators in the retail and wholesale spaces. Eddy shares his insights on the future of the industry, emphasizing the role of technology, AI, and consumer-direct strategies. They also explore the benefits of the non-del model and discuss the necessity of adapting to market changes to stay competitive. Eddy offers his perspective on how new operational models can deliver better value, speed, and cost-efficiency to clients.

 In this insightful episode, Neel Dhingra, founder of Forward Academy, emphasizes the importance of authenticity and consistency in social media marketing, particularly for loan officers. He discusses the distinction between gaining credibility and merely attracting likes, underscoring the importance of sharing results-driven content. Neel highlights the significance of consistency and prioritizing social media efforts by reallocating time from less productive activities. He shares tips on maintaining authenticity, the value of personal branding, and how technology, especially AI, is shaping the future of the mortgage industry. The episode concludes with practical advice for new loan officers on leveraging social media and content creation to grow their business. 

 In this episode of The Loan Officer Experience podcast, KT is joined by Christian Butterfield, a lender partner from Gold Star Mortgage, as they discuss the importance of building relationships in the mortgage industry. They delve into Gold Star Mortgage's growth, their service-driven approach, and the evolution from a broker shop to one of the largest originators in the country over 25 years. Christian shares insights on treating all loans with importance, the benefits of the brokerage model, and strategies for thriving in the TPO space. They also explore transitioning from retail to brokerage and the significance of technology in leveling the playing field. Tune in to learn how Gold Star Mortgage aims to better serve brokers and help them grow their businesses. 

 In this episode of the Loan Officer Experience Podcast, host Kenneth Travis sits down with Michael Brenning from eLend to discuss the company's recent rebranding from AFR. They delve into the impact of their appearance at Fuse, the technological advancements made to enhance broker experiences, and their focus on providing a modern, efficient service. The discussion covers the cyclical challenges in the mortgage industry, including market volatility and the importance of preparedness. Additionally, they explore eLend's growth, scalability issues, and commitment to continuous improvement. The episode wraps up with insights into the importance of community in the industry and eLend's mission to bring ease and excellence to brokers' lives. 

 In this episode of the Loan Officer Experience podcast, the host welcomes Haik Avanesyan, Vice President of TPO Sales at Cake Mortgage. They discuss the importance and growth of non-QM loans, highlighting how Cake Mortgage is leading the way in this space. The episode covers the unique benefits and opportunities that non-QM products offer, the significance of common-sense underwriting, and the support Cake Mortgage provides to brokers and loan officers. They also dispel myths about non-QM loans and emphasize the advantages for retail loan officers considering a move to the wholesale side. 

This episode features John Wise, EVP of Sales National Production at Newfi Lending, discussing the evolution and current landscape of Non-QM (Non-Qualified Mortgage) loans. Host Kenneth and John explore how Non-QM lending has changed since the subprime era, address common misconceptions among brokers, and highlight the growing opportunities in the market. The conversation emphasizes the importance of understanding unique borrower stories, adapting to industry changes, and maintaining strong connections in an increasingly tech-driven world. 

 Join host Kenneth Travis as he sits down with Kenny Phillips, Chief Sales Officer at EPM, for an inspiring conversation about leadership, culture, and the changing landscape of mortgage lending. Discover how teamwork, transparency, and empowerment drive success at EPM, and hear Kenny’s journey from the early days in finance to leading one of the industry’s most dynamic teams. Whether you’re a loan officer, broker, or industry leader, this episode is packed with actionable insights and real-world advice to help you grow your business and lead with integrity.

In this episode of the Loan Officer Experience podcast, host Kenneth sits down with Michael Brenning, Chief Operating Officer of AFR, to dive deep into the operational strategies, technology advancements, and industry trends shaping the mortgage broker community. Whether you’re a seasoned loan officer or considering a move from retail to wholesale, this conversation is packed with actionable insights to help you close more clients and stay ahead in a rapidly evolving market.In this episode, you’ll learn:How AFR’s innovative ticketing platform is transforming broker support and communication.The power and potential of manufactured and modular housing for affordable home ownership.Why brokers need to prepare for “servicing warfare” and how AI is changing client retention.Key differences between retail and broker channels—and what to consider before making the switch.Real-world stories of teamwork, problem-solving, and going above and beyond for clients, including veterans.The importance of curiosity, feedback, and continuous learning in building a successful lending business.

In this episode of the Loan Officer Experience, host Kenneth “KT” Travis sits down with Chris Mozilo, Senior Vice President of TPO Production at Kind Lending. They discuss Chris’s journey in the mortgage industry, the importance of company culture, the differences between retail and broker channels, and how to thrive in today’s challenging market. Chris shares actionable advice for loan officers, insights on non-QM products, and how Kind Lending empowers originators with technology and support. Whether you’re a seasoned originator or considering a move from retail to broker, this episode is packed with honest insights and practical tips.

In this episode, host Kenneth sits down with industry veteran Jay Promisco of Sierra Pacific Mortgage Company. Together, they dive deep into strategies for protecting your client book, adapting to changes in the mortgage industry, and building lasting relationships with referral partners. Jay shares insider tips on organization, outreach, compensation plans, and the impact of AI on the mortgage business. Whether you’re a seasoned loan officer or just starting out, this episode is packed with actionable advice to help you thrive in today’s market. 

Join host Kenneth “KT” and special guest Darren Copeland for a candid, insightful conversation about what it really takes to succeed in the mortgage industry. In this episode, they share real-world stories, practical strategies, and the mindset shifts that separate top producers from the rest.Discover how to build lasting relationships, leverage the power of gratitude, and implement daily routines that drive results. Whether you’re a new loan officer or a seasoned pro, you’ll walk away with actionable tips and renewed motivation to grow your business.Don’t miss Darren’s advice on avoiding distractions, staying consistent, and focusing on what truly matters. Plus, learn about his book, “The Green Zone Project,” and how it can help you level up your career.Tune in and get ready to take your mortgage business to the next level!

In this episode of The Loan Officer Experience podcast, host KT discusses the important topic of ownership versus branch life for loan officers with Megan Marsh, co-founder of Co/Lab Broker Concierge. They delve into the advantages and challenges of transitioning from a branch model to independent ownership in the mortgage industry. Megan highlights the significant financial benefits, including tax savings and increased net worth potential for business owners, and addresses common fears and misconceptions that hold loan officers back. She outlines the infrastructure and support now available, making it easier to make a successful transition. They also discuss the value of having control and the flexibility to navigate the mortgage landscape effectively. For more information and to connect with Megan Marsh, visit becomeamortgagebroker.info or follow The Lab: Mortgage & Real Estate Business Academy YouTube channel.

In this episode, the host welcomes Jason Frazier, a renowned marketing strategist in the mortgage industry. Jason introduces his latest book, 'The Green Zone Project,' co-authored with Darren Copeland, which has become a bestseller on Amazon. The book aims to provide an evergreen playbook for loan officers, integrating both Jason's expertise in consumer direct marketing and Darren's successful methods as a top loan officer. They discuss the critical importance of relationship-building and maintaining an effective structure for consistent success. Key concepts such as the Yellow, Blue, and Green Zones within the book are explored, emphasizing focus, discipline, and actionable strategies for growth. The discussion also touches on overcoming common pitfalls like the 'struggle bunny syndrome' and maintaining momentum in a challenging market.

In this engaging episode of the Loan Officer Experience podcast, the host welcomes Rob Pieklo, President and CEO of American Financial Resources (AFR). Rob shares his career journey from a project manager to leading a national wholesale lender and discusses what sets AFR apart in the mortgage industry. The conversation covers AFR's competitive pricing, exceptional service, user-friendly portal, and dedication to listening and adapting based on broker feedback. Rob also emphasizes the importance of partnership, quality file submissions, and the activities that top loan originators prioritize. Listeners are encouraged to consider AFR as a reliable lender partner. The episode wraps up with a glimpse into Rob's life, including his passion for billiards and the company culture at AFR.

In this episode of the Loan Officer Experience podcast, the host interviews Delfino Aguilar, Senior Vice President and Chief Production Officer at Kind Lending. Delfino shares his journey into the mortgage industry, detailing how he accidentally landed his first job at Wells Fargo and his subsequent rise through the ranks. Throughout the episode, Delfino emphasizes the importance of discipline, relationships, and mentorship in achieving success. He also highlights the unique offerings of Kind Lending, including their non-QM loans and the 'Kind After Dark' support team. The conversation touches on the core values of Kind Lending and their commitment to helping brokers succeed in the industry.

In the inaugural episode of the Loan Officer Experience podcast, the host welcomes Jonathon Haddad, Chairman and CEO of AIME (Association of Independent Mortgage Experts). Jonathon shares his remarkable journey from being a bartender at Buffalo Wild Wings to becoming a significant figure in the mortgage industry. He discusses the challenges he faced, the misconceptions about mortgage brokers, and the importance of adapting to new technologies like AI. Jonathon emphasizes the need for loan officers to avoid assumptions, understand their KPIs, and continually adapt to thrive in today's competitive market. The conversation also touches upon personal insights into Jonathon's heritage and his efforts to uncover his family's history using advanced DNA and AI technologies.