Trust Issues with Dale Cardwell

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell peels back the layers on a home improvement project that seems simple… until it isn't. Painting may look easy, but behind every smooth finish is a process that requires skill, preparation, and precision. Skip those steps, and the results can be costly. From a homeowner who spent thousands on a paint job riddled with flaws to contractors cutting corners with watered-down paint and rushed timelines, this episode exposes how quickly a "fresh coat" can turn into a frustrating mess. Missing prep work, uneven lines, peeling finishes, and vague verbal agreements can leave homeowners stuck with subpar results and no recourse. Dale and senior producer Marnie ZambrI break down why painting scams are so common and why many homeowners don't realize there's a problem until it's too late. Then, painting expert Mike Rawlings of TrustDALE Certified Atlanta Painting Company joins the conversation to explain what separates professional craftsmanship from quick, low-quality work. You'll learn what should be included in a proper painting contract, why prep work matters more than the paint itself, and how to spot red flags like suspiciously low bids or promises to finish large jobs in record time. The episode also dives into realistic costs, common shortcuts, and what homeowners should expect when hiring a reputable painter. Because when it comes to painting your home, anyone can pick up a brush… but not everyone can deliver a result worth living with. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into one of the most expensive and high risk home improvement projects homeowners take on: building an in ground pool. What should be a backyard dream can quickly turn into a financial nightmare when the wrong contractor is hired. Dale and senior producer Marnie Zambri share the story of a couple who did their homework, saved for years, and still fell victim to a predatory pool contractor who low balled the job, demanded large payments, and threatened to walk away mid build. As the project stalled and costs ballooned, the couple learned just how vulnerable homeowners can be once a pool is dug into the ground. Joined by Robby Boyd of TrustDALE Certified Ben Hill Renovations, the episode breaks down why pool construction is a prime target for scams. From vague contracts and milestone free payment schedules to skipped permits, hidden construction defects, and equipment swapping, Dale and Robby explain the warning signs most homeowners never see until it's too late. Listeners will learn what a legitimate pool contract should include, how payments should be structured, why inspections and permits are critical for safety and insurance, and how construction shortcuts can lead to leaks, cracks, and massive repair costs years down the line. If you're considering an in ground pool or are already mid project, this episode delivers essential guidance to help you protect your investment before you take the plunge. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell steps into one of the most popular—and potentially problematic—home upgrades: bathroom renovations. What should be a dream transformation can quickly spiral into a costly mess when poor workmanship, bad materials, or inexperienced installers get involved. With a mix of humor and hard-earned insight, Dale and senior producer Marnie ZambrI explore how something as sleek and modern as a frameless glass shower can turn into a daily headache when it's not done right. From leaking enclosures and misaligned doors to serious safety risks like improperly anchored glass, this episode reveals the hidden dangers behind picture-perfect bathroom upgrades. Joining the conversation is industry veteran Brad Leamon, known as "The Shower Door Guy," who shares decades of experience installing custom shower systems. He breaks down what most homeowners don't realize: every shower opening is unique, precision matters, and cutting corners on measurement, materials, or installation can lead to expensive repairs down the line. Listeners will learn the key differences between framed, semi-frameless, and frameless systems, what to look for in quality glass, and why this is not a DIY project. The episode also uncovers how low bids often signal bigger problems lurking beneath the surface, and why hiring a true specialist can make all the difference. If you're planning a bathroom renovation—or already dealing with one gone wrong—this episode offers practical advice to help you avoid getting soaked by costly mistakes. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers.   In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into a nightmare that can turn any home into a battleground: bed bugs. These tiny, elusive pests don't just disrupt your sleep… they can unravel your peace of mind and drain your wallet if handled the wrong way. What makes the situation worse? For some homeowners, the infestation isn't the only problem. Unscrupulous pest control companies are taking advantage of fear and urgency, charging thousands for treatments that don't work, or if they do, don't last. The result is a vicious cycle where the bugs come back… but the company doesn't. Dale and senior producer Marnie ZambrI break down how bed bug infestations spread, why they're so difficult to eliminate, and how easily even careful homeowners can unknowingly bring them into their space. From contaminated cleaning tools to hidden infestations, this episode reveals just how persistent these pests can be. Joined by pest control expert Kumar Mehta of TrustDALE Certified Himalaya Pest Control, the conversation uncovers what proper treatment should actually look like, why one-and-done promises are a major red flag, and how legitimate professionals approach inspections, pricing, and follow-up care. Listeners will also learn the importance of preparation, realistic timelines, and why effective bed bug removal requires a strategy, not a quick spray. If you think you might have bed bugs—or know you do and want to avoid getting burned while trying to get rid of them—this episode offers the knowledge you need to protect your home, your health, and your wallet. Because when it comes to bed bugs, the real danger isn't just what's biting you… it's who you trust to make them disappear. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes listeners inside one of the most common and costly home improvement traps: roofing scams that strike when homeowners are at their most vulnerable. After sharing his own close call with a devastating tornado, Dale reveals what often follows the storm isn't just cleanup… it's a wave of opportunists. So-called "storm chasers" flood damaged neighborhoods, offering fast repairs, quick deals, and promises that don't always hold up once the check clears. Joined by senior producer Marnie ZambrI and roofing expert Bryan Cornett of TrustDALE Certified Dr. Roof, the episode breaks down how these operations work, why roofing jobs are a prime target for scams, and how homeowners can unknowingly end up paying for shortcuts that may not become problems until years later. From high-pressure sales tactics and suspiciously low bids to hidden construction flaws like poor ventilation and missing materials, this episode uncovers the warning signs that separate a professional roofer from a risky hire. The conversation also tackles a major misconception about what insurance does and does NOT cover. It may surprise you! Listeners will walk away with clear, practical steps to protect themselves, including what to ask before signing a contract, how to verify a company's credibility, and why taking your time can save you thousands of dollars and serious headaches. Because when it comes to your roof, cutting corners doesn't just cost money… it can put everything underneath it at risk. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell pulls back the curtain on one of the most misunderstood promises in home improvement: the so-called lifetime warranty. What sounds like peace of mind can quickly turn into confusion, frustration, and costly disappointment when homeowners discover that "lifetime" does not always mean what they thought it did. Dale and senior producer Marnie Zambri explore the story of a homeowner whose gutter problems should have been covered, but instead turned into a battle over responsibility after the original company changed hands. His experience reveals a common problem consumers face when warranty language is vague, companies disappear, or workmanship issues fall into the gray area between product coverage and labor coverage. Joining the episode is Scott Nelson of TrustDALE Certified Nelson Exteriors, who explains the critical differences between product warranties and labor warranties, why prorated coverage matters, and how warranty value can change depending on who issued it and whether the company is still around to honor it. The conversation breaks down the fine print homeowners often overlook and the questions they should ask before signing any contract. Listeners will also learn why verbal promises are not enough, why quick reporting matters when problems show up, and how keeping your paperwork can make all the difference when it is time to file a claim. With real world examples and practical advice, this episode helps homeowners separate meaningful protection from marketing glitter. If you've ever been sold on the phrase "lifetime warranty," this episode is essential listening before you trust those words again. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes a hard look at one of the fastest-growing financial threats in the digital age: tax scams. What used to be a paper trail has evolved into a digital minefield, where scammers use texts, emails, and spoofed phone calls to trick taxpayers out of millions. From fake refund notifications to aggressive calls claiming you owe back taxes, these schemes are designed to create urgency, fear, and confusion. And with impersonation scams costing Americans hundreds of millions of dollars each year, the stakes have never been higher. Dale and senior producer Marnie ZambrI break down how these scams work, why they've surged since the pandemic, and how new technology—including AI—is making them even more convincing. The episode also exposes lesser-known threats, including fraudulent tax relief companies that overpromise results and "ghost preparers" who file returns without signing them, leaving you legally responsible for potentially false information. Joining the conversation is tax expert Gabrielle Mills of TrustDALE Certified Sourced, who explains what the IRS actually does—and just as importantly, what it never does. From how the IRS communicates to how legitimate tax professionals operate, she shares critical insights that can help you spot red flags before it's too late. Listeners will learn how to protect their identity, verify communications, choose a trustworthy tax preparer, and avoid costly mistakes that can lead to audits, penalties, or worse. Because when it comes to taxes, one wrong move doesn't just cost you money… it can open the door to much bigger problems. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on the frustrating world of appliance repair, where long wait times, backordered parts, rising costs, and questionable service can leave homeowners feeling helpless. In a Fix breaks down why getting a refrigerator, washer, or other major appliance repaired has become harder than ever, and how consumers can avoid being ripped off in the process. Dale and senior producer Marnie Zambri share the story of Deborah, a homeowner whose refrigerator repair turned into a drawn out ordeal filled with delays, poor service, and mounting frustration. Her case shines a light on a bigger problem affecting homeowners everywhere as manufacturers, third party warranty companies, and hard to source parts complicate what should be a simple repair. Joining the conversation is Calvin Bradley of TrustDALE Certified CalTek Appliance Repair, who explains why modern appliances are so expensive and difficult to fix. From complex electronics and costly circuit boards to restricted parts access and repeat service calls, Calvin breaks down the challenges consumers face and what separates a trustworthy repair company from one that wastes your time and money. The episode also covers how to choose a qualified appliance repair provider, when a repair makes sense versus replacement, why the cheapest technician is rarely the best option, and what homeowners should ask before approving work. With practical do's and don'ts, this episode helps listeners make smarter choices before a broken appliance turns into a bigger financial headache. If your refrigerator is warm, your oven is cold, your washer and your patience are running dry, this episode is essential listening. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers.   In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into the high cost and hidden danger of pool construction scams. What starts as a dream of backyard fun and family memories can quickly become a financial nightmare when homeowners are lured in by misleading ads, contracts soaked with confusing language, and sky high financing that quickly lands them in the deep end. Dale and senior producer Marnie Zambri share the story of Anna, who, along with many other consumers across the country, says she was pressured into signing a deal for a low quality pool with staggering interest rates and terms she didn't fully understand.  In addition to uncovering the scam tactics, Dale gets the help of Peter Mokan, owner of TrustDALE Certified Affinity Outdoor Living to spell out exactly what consumers should expect from a legitimate pool construction company. Peter explains the realities behind custom pool construction, from property limitations and permitting issues to drainage, soil conditions, septic systems, utility lines, and access challenges that can affect whether a pool project is even possible. The episode also walks listeners through how to properly vet a pool contractor, what should be included in a contract, how payment schedules should work, and why homeowners should plan the entire outdoor living space instead of focusing on the pool alone. Dale and Marnie close with practical do's and don'ts that can help consumers avoid getting trapped by lowball offers and rushed decisions. If you're thinking about building a pool, this episode is essential listening before you sign anything or spend a dollar. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes a hard look at handyman scams and the costly mistakes homeowners make when they hire based on price instead of professionalism. What seems like a simple home improvement project can quickly spiral into unfinished work, lost money, and a frustrating battle for accountability. Dale and senior producer Marnie Zambri unpack the story of Kathy, a homeowner who trusted a handyman with money upfront for a screen porch project, only to watch him do minimal work and disappear. Her experience reveals a painful truth many consumers do not realize until it is too late: once a contractor starts the job, law enforcement may see it as a civil matter, leaving victims to navigate a slow and difficult court process on their own. The episode also explores why these scams happen so often, from lowball bids and misplaced trust to the false belief that friendliness equals honesty. Dale shares a personal story about learning the hard way that cheap is not the same thing as good value, while TrustDALE Certified expert Chris Lalomia of The Trusted Toolbox explains what separates a true professional handyman from someone simply doing odd jobs for quick cash. Listeners will walk away with practical advice on how to protect themselves, including why written estimates matter, why references should always be checked, why proof of insurance is essential, and why paying too much upfront can leave homeowners exposed. If you've ever hired a handyman, or are about to, this episode offers smart, real world guidance that could save you from a costly mistake. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes a two part scam that's spreading through neighborhood social media pages and ending with homeowners getting ripped off by bogus duct cleaning crews. Cleaned or Conned reveals how hackers and fake profiles can turn "trusted neighbor recommendations" into a trap that costs you hundreds, sometimes thousands, and puts your family's safety at risk. Dale and senior producer Marnie Zambri break down how scammers infiltrate private community groups by hijacking real accounts, taking over dormant profiles, or creating convincing fake neighbors. Once inside, they post glowing "word of mouth" recommendations for a duct cleaning company, timed around pollen season, cold snaps, and storms to make the pitch feel urgent and believable. The episode follows a family that hired a duct cleaning company based on a neighborhood post, only to experience a classic bait and switch. The crew rushed through the job, delivered almost nothing, and left the homeowner with a big bill and a bigger question: what actually got cleaned? TrustDALE Certified Stanley Steemer expert G C Quatela joins the conversation to explain what legitimate duct cleaning should look like, including realistic timeframes, proper equipment, training expectations, and what homeowners should ask to see before and after the work is done. Dale and Marnie also highlight the overlooked danger in these scams: letting strangers into your home under false pretenses. You'll walk away knowing how to spot suspicious "neighbor" posts, verify companies independently, recognize coordinated marketing patterns, and avoid urgency tactics designed to rush you into a bad decision.  Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes the hidden dangers behind deck building scams and why the cheapest bid can end up costing homeowners far more than they expect. What starts as a simple outdoor upgrade can quickly turn into a financial and safety nightmare when contractors cut corners or disappear mid project. Dale and senior producer Marnie Zambri share the real story of Rose and Robert Merrick, who hired a contractor based on a low bid and promising reviews, only to end up with a deck so poorly built it had to be torn down. Text messages turned threatening, workmanship failed basic safety standards, and what should have been a relaxing backyard feature became a disaster waiting to happen. To break down what went wrong and how homeowners can protect themselves, Dale is joined by Robby Boyd of TrustDALE Certified Ben Hill Renovations. Robby explains why deck projects are a prime target for scammers, how critical structural components are often hidden from view, and why skipped permits, vague contracts, and material swaps are major red flags. The episode walks listeners through the most common deck building scams, from lowball bids and mid project price hikes to unsafe construction practices and contractors who demand large upfront payments. You'll also learn how to verify permits, inspect existing decks, and recognize when a deck may pose a serious safety risk. If you're planning to build or repair a deck, this episode delivers essential advice that could save you money and prevent a dangerous collapse. Don't get scammed. Get smart. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell tackles a growing problem that affects business owners, workers, and homeowners alike: navigating a job market crowded with risk, shortcuts, and outright scams. Qualified or Questionable takes a close look at how hiring has changed in the post COVID economy and why trust matters more than ever, especially in home service industries. Dale is joined by Meghan Richie, owner of TrustDALE Certified Trustal Recruiting, along with senior producer Marnie Zambri, to break down what's really happening in today's labor market. While job openings have cooled from pandemic highs, the shortage of skilled, reliable trade professionals remains real, and companies are under pressure to fill roles without sacrificing safety or quality. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

The poet Robert Frost wrote, "Good fences make good neighbors." But they do more than that. Fences can add value, security, privacy and beauty to your home. In this episode, consumer investigator Dale Cardwell sits down with TrustDALE Certified Partner Tony Plagmen of FenceWorks of Georgia to talk about what separates a professional, reputable fencing company from the "quick and cheap" operators homeowners often see advertised. Tony explains how experience, craftsmanship, and a 10 year workmanship warranty make a difference long after installation day. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on one of the most common and expensive homeowner problems today: contractor scams. As high mortgage rates push more homeowners to renovate instead of move, dishonest contractors are taking advantage, leaving families stuck with unfinished projects, missing materials, and drained bank accounts. Dale and senior producer Marnie Zambri revisit real cases involving contractors who talked a good game, took large payments, and then disappeared or held homeowners' property hostage. From long running renovation schemes to repeat offenders still scamming victims years later, the episode shows how some contractors manipulate the system while continuing to operate in plain sight. To help homeowners avoid becoming the next cautionary tale, Dale is joined by Kieran Murphy of TrustDALE Certified All Weather Renovations. Kieran explains what separates legitimate contractors from rogue operators, why written estimates and verified references matter, and how pricing models, permits, payment schedules, and change orders can make or break a project. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate

It's not a subject anyone loves to talk about, but to get scammed by a septic company really STINKS! In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell tackles one of the messiest home service scams around: septic fraud. In Pumped or Played, Dale is joined by TrustDALE Certified Partner Joe Brown of Green Septic Clean and senior producer Marnie Zambri to expose the septic scams that strike when homeowners are already in panic mode. From toilets backing up to mysterious "invisible leaks," the episode breaks down how dishonest operators take advantage of urgency, confusion, and embarrassment to drain bank accounts instead of septic tanks. Joe walks listeners through the most common septic scams, including pump and dump schemes, bait and switch pricing, fake certifications, and scare tactics about nonexistent laws and leaks. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Our homes are the biggest investment most of us will ever make. And nothing can destroy that investment more than mold, especially after a disaster. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell exposes a growing and costly home service scam involving mold remediation and disaster restoration. In Oversold Mold, Dale reveals how homeowners facing leaks, floods, or storm damage can quickly become targets for unethical contractors who oversell fear and inflate repairs. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

There's no scam more personal than having your very identity stolen.  In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on one of the most personal and disruptive crimes facing Americans today: identity theft. In Identity Crisis, Dale and senior producer Marnie Zambri reveal how stolen personal information can unravel finances, security, and peace of mind in ways most people never see coming. The episode follows real victims whose lives were upended by fraudulent accounts, drained bank balances, and repeated cyber attacks. Dale explains why identity theft is no longer limited to massive data breaches and how everyday activities like online shopping, tapping a credit card, or using public Wi Fi can open the door to fraud. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Justice may be blind, but these days, she's also slow. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell examines a troubling consequence of the post-COVID world: a justice system slowed by backlogs that leave victims waiting and scammers walking free. Justice Delayed takes a hard look at how pandemic era court shutdowns created ripple effects that are still hurting everyday consumers years later. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

It begins with trust, connection, and a moment of vulnerability that is quickly weaponized into fear, shame and secrecy. .In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell tackles one of the most disturbing and fastest growing online crimes today: sextortion scams. These crimes don't start out with threats or demands for money. Dale and senior producer Marnie Zambri explain how sextortion works, why it targets both adults and children, and how predators silence victims. The episode features powerful testimony from families who have experienced the devastating consequences of online grooming and extortion, highlighting just how real and close to home this crime has become. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Most of us do our banking by phone these days, but that convenience comes at a cost. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell dives into one of the fastest growing and most misunderstood scams in America: counterfeit check fraud. In Cashed or Crashed, Dale and senior producer Marnie Zambri reveal how scammers are exploiting trust, outdated banking systems, and online marketplaces to steal thousands of dollars at a time. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

There are few things more exciting than hearing you've won something or are in line to receive an unexpected windfall of cash. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell uncovers the devastating reality behind advance fee scams, where the promise of a life changing windfall turns into financial wipeout. From fake sweepstakes winnings to phony lottery payouts, scammers are weaponizing hope and trust to drain victims of their savings. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Online shopping has become the norm for most of us. In this episode of the Trust Issues Podcast, consumer investigator Dale Cardwell takes on online shopping scams that leave victims empty handed, emotionally drained, and wondering what went wrong. From fake puppy listings to deceptive holiday deals, Deal or Steal exposes how scammers and shady sellers exploit convenience, emotion, and urgency in today's digital marketplace. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day. #consumerprotection #consumeradvice #consumerinvestigator #dalecardwell #trustdaletv #trustdale #consumeradvocate  

Looking for love online can bring a happy ending. But it also brings scammers out of the woodwork. In this episode, you'll hear the heartbreaking story of Donna, who thought she'd found love but instead found a fraudster who turned her life upside down. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

We'd all be lost without our phones. But they also give scammers a direct line to us. In this episode of Trust Issues, you'll meet Cathy. Her simple response to a text message nearly cost her thousands, until we stepped in to help her get her money back. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

So much of life has moved on-line, including the search for our next place to live. But that's opened the door for rental scams. In this episode, you'll meet Corey, who thought he'd found the perfect downtown Atlanta apartment. But in reality, a scammer had found his next victim. Learn the mistakes to avoid when looking for a place to call home. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.  

The pandemic sent many businesses, nonprofits and individuals into an economic tailspin. Government bailouts helped many stay afloat. But they also gave scammers a new way to exploit people in desperate situations. In this episode, you'll meet Lola. Lola's efforts to save her nonprofit nearly cost her everything thanks to this new breed of scams. And you can learn from her mistakes. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.

In the wake of widespread unemployment, scammers are exploiting the people who suddenly and unexpectedly find themselves searching for a job. In this episode, you'll meet Jennifer. Her search for work yielded what seemed to be a dream job- until that dream turned into a nightmare. Hear how we turned the tables on a scammer before the situation went from bad to worse. Through his company TrustDALE, Emmy award-winning consumer investigator Dale Cardwell applies nearly 30 years of investigative experience to his singular mission: to promote ethical business practices, empower consumers, and expose scammers. TrustDALE.com connects consumers and companies with service providers who have passed Dale's seven point investigative process to ensure top quality work at a fair price. TrustDALE backs every job with a Make It Right Guarantee. Since its launch, TrustDALE has recovered more than $1.5 million in goods and services for consumers while connecting great businesses with great customers every day.