234. "Contactless" Self Storage - Is the Technology Ready?

Storage tech has not kept up with the times - just think: how easy was it to book a storage unit vs booking a flight? Or ordering off of Amazon?  Large companies have condition us, the consumers, to accept new methods of paying for goods and services. We have contactless payments, Apple/Google Pay, Amazon Prime Two-Day shipping, and many more. But what does this have to do with self storage? We brought back Lance Watkins, the CEO of Tenant Inc., who specializes in self storage management software and technology. His expertise in the field allows him to point out several common weak points that the storage industry suffers from compared to other businesses today.  Stroage operators are missing out on all the technology advancements of the last decade. It's now possible to rent your facility completely contactless, cancel or move out of your unit, and have that listing be reposted to your website for a new renter.  How are YOU using tech to make your facility more efficient? As a customer, is it REALLY easier or did it just complicate your life? You have to think about this when you buy, invest, or even rent from a storage facility.  Check out Lance's company Tenant Inc. (who is also a regular podcast sponsor here!) - https://www.tenantinc.com/ Ready to buy storage? Have your deals personally evaluated by AJ and our team!  https://www.selfstorageincome.com/feasibility  Take advantage of today’s market conditions and invest with us:  https://cedar.cc/invest