#259 SERVICE CLIENTS : du centre de coûts au levier de valeur avec REVERS.IO & CASTORAMA

from Les digital doers - Le podcast des leaders du retail et du e-commerce · host Cyril ARTUR du PLESSIS

Pendant longtemps, le service client a été considéré comme une fonction de support, souvent pilotée comme un centre de coûts.Ce modèle évolue.L’expérience d’achat ne s’arrête pas au moment de la transaction. Elle se prolonge dans l’exécution de la promesse : livraison, information, gestion des incidents. Et c’est souvent là que la relation se joue réellement.Dans cet épisode, on explore comment le service client peut devenir un levier de fidélisation et de création de valeur.Pour en parler, je reçois Faustine Samyn, directrice de l’expérience client omnicanal chez Castorama, et Vincent Torres, fondateur de Revers.io.On parle des moments où la relation bascule, du lien entre service client et performance économique, et des transformations nécessaires pour passer d’une logique de gestion à une logique de pilotage.Bonne écoute, toujours sans coupure !Pour suivre Les Digital Doers :LinkedIn | Insta | Facebook | Tiktok | WhatsApp | Site webHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

NOW PLAYING

0:00 1:01:49

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

I'm ok

Mar 26, 2026 ·1m

REMIX: Why we over-shop and compulsively acquire, and how to stop, with Dr Jan Eppingstall

Jan 9, 2026 ·61m

REMIX: OCD and hoarding disorder with Jenna Overbaugh

Jan 2, 2026 ·47m

REMIX: Therapy and hoarding disorder - what are the options? With Dr Jan Eppingstall

Dec 26, 2025 ·78m

REMIX: ADHD and hoarding disorder with Professor Sharon Morein

Dec 21, 2025 ·46m

#207 13 actionable pieces of mental health advice from six former podcast guests

Dec 12, 2025 ·53m

Similar Podcasts

That Hoarder: Overcome Compulsive Hoarding That Hoarder Hoarding disorder is stigmatised and people who hoard feel vast amounts of shame. This podcast began life as an audio diary, an anonymous outlet for somebody with this weird condition. That Hoarder speaks about her experiences living with compulsive hoarding, she interviews therapists, academics, researchers, children of hoarders, professional organisers and influencers, and she shares insight and tips for others with the problem. Listened to by people who hoard as well as those who love them and those who work with them, Overcome Compulsive Hoarding with That Hoarder aims to shatter the stigma, share the truth and speak openly and honestly to improve lives. The Small Business Startup School – Business Notes | Financial Literacy | Retail Psychology – For Professionals & Entrepreneurs The Small Business Startup School Inc. Starting or buying a small business? While personal circumstances may vary, business patterns remain timeless. On The Small Business Startup School, we explore strategies, insights, and practical solutions to help entrepreneurs confidently navigate their journey.Hosted by Ola Williams—a retail entrepreneur, fintech founder, and financial coach with over two decades of experience—this podcast marries financial awareness and retail psychology with optimism to deliver actionable takeaways.Join us to learn, grow, and connect as we uncover the keys to business success.Let’s continue to learn together and be encouraged to keep on connecting! DIOSA. Carolina Sanper This podcast is a sacred space created by Carolina Sanper where you connect with your inner wisdom and embody your magnetic feminine power.It is the realization that the mystical realm is where you plant the seeds of your desired reality.It is a portal to your true essence: awareness, presence, and receiving with ease. Welcome home, DIOSA. 🖤 XXX Tech by SOVRYN Dr. Brian Sovryn The crossroads between technology, sensuality, and metaphysics - and the longest running anarchist podcast in the world! Brought to you by Dr. Brian Sovryn.

Frequently Asked Questions

How long is this episode of Les digital doers - Le podcast des leaders du retail et du e-commerce?

This episode is 1 hour and 1 minute long.

When was this Les digital doers - Le podcast des leaders du retail et du e-commerce episode published?

This episode was published on May 5, 2026.

What is this episode about?

Can I download this Les digital doers - Le podcast des leaders du retail et du e-commerce episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!