616 ConnectWise RPA: AI Integration Mastery

Join the revolution of IT as we chat with Jeff Bishop from ConnectWise, who lifts the veil on the future of automation and AI. Our conversation takes off from a tale of a complex client relocation, seguing into Jeff’s exciting reveal of ConnectWise's latest innovations in robotic process automation. Jeff describes how their RPA solution goes beyond just bots, also including more comprehensive workflow automation capabilities that can be triggered by various inputs like web hooks or forms. He emphasizes how these tools are designed to save time and increase efficiency for MSPs.Jeff also introduces ConnectWise's new AI assistant, Sidekick, which is being integrated across their entire product suite. Sidekick leverages machine learning to augment tasks like ticket triage, calendar management, and opportunity analysis. Jeff explains how Sidekick is part of their "hyper automation" strategy, where AI complements human efforts by automating repetitive tasks. Key TakeawaysConnectWise is relaunching Automation Nation as a quarterly event focused on their automation and workflow toolsTheir RPA and workflow automation offerings go beyond just bots, providing comprehensive automation capabilitiesConnectWise is integrating AI through their Sidekick assistant across their product suite to enable "hyper automation"Gathering partner feedback is crucial to ensure these new AI-powered features meet the needs of MSPsLinks from the showFlorida Man Stopped from taking teen to furry convention: https://tinyurl.com/4r4n7j76Video version: https://tinyurl.com/bddze8e3Florida Woman Arrested for Playing "21" at Walmart: https://tinyurl.com/23m7bdsxChannel Pro Live in Orlando, April 10-11, 2024: https://orlando.channelpronetwork.com/e/2138610102Pax8 Beyond Conference in Denver, June 9-11, 2024: https://www.pax8beyond.com/Techcon Unplugged in Hanover, MD, September 12-14, 2024: https://techconunplugged.com/  === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.