626 Kaseya Connect & Troubleshooting Wi-Fi

The show begins with a commercial for the NetAlly EtherScope NXG, a network analyzer that supports Wi-Fi 6 and 6E. Uncle Marv then introduces the episode, mentioning that he has exclusive news to share. However, he quickly realizes that the news he had - Kaseya's announcement of their new Kaseya 365 subscription service - had already been announced the previous day at the Kaseya Connect conference in Las Vegas. Uncle Marv then brings on Michelle Accardi from Liongard, who is attending the Kaseya Connect conference. Michelle shares her thoughts on the Kaseya 365 announcement, noting that it is giving MSPs another option to consider for driving profitability, but that there are also other great vendors offering good value. Michelle also discusses Liongard's recent announcement of their new AI support assistant, Leo, which can help partners with onboarding, support, and reporting. Later in the episode, Uncle Marv shares another "exclusive" news item - Brooke Lee's move from PIA to ScalePad as the Director of Channel Development. However, he again realizes that this news had already been announced. Uncle Marv then goes on to share his experience using the NetAlly EtherScope NXG to troubleshoot a customer's Wi-Fi issues, where he was able to identify that the customer's ring cameras were reporting an incorrect country code, which was causing connectivity problems. Key Takeaways: Kaseya announced their new Kaseya 365 subscription service, which aims to revolutionize the MSP industryLiongard announced their new AI support assistant, Leo, to help partners with onboarding, support, and reportingBrooke Lee has moved from PIA to ScalePad as the Director of Channel DevelopmentThe NetAlly EtherScope NXG can be a valuable tool for troubleshooting Wi-Fi issues, including identifying devices with incorrect country code settingsLinks from the show:Man stopped at Miami Airport with snakes in his pants: https://tinyurl.com/4r2sz5yzFlorida Man chucks pasta at driver over "glaring headlights": https://tinyurl.com/2kezdc7kLiongard announces AI Companion "Leo": https://tinyurl.com/4d8yxw97 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.