AI, Loyalty & Personalization: Transforming Tomorrow's Store Experience

In this episode of the RETHINK Retail podcast, recorded live at Groceryshop 2024, we’re joined by Pratyush Kumar, Director of Digital Product Management at Sobeys, and Matt Miles, Director of Americas Retail at Diebold Nixdorf. Together, we explore how these industry leaders are using cutting-edge technology to transform the grocery shopping experience. Listen as Pratyush dives into Sobeys' groundbreaking approach to personalization at scale—from their ScenePlus loyalty program to the power of AI in crafting seamless, real-time customer experiences. Matt shares Diebold Nixdorf’s innovative self-service solutions, designed to remove friction at checkout and deliver a faster, more efficient shopping experience. Discover how AI, open retail systems, and real-time data are shaping the future of retail, especially in high-demand seasons like the holidays. Whether you're a retail professional or simply curious about the future of grocery shopping, this episode is packed with insights on how technology is driving the next wave of retail transformation. Tune in now to hear more about how Sobeys and Diebold Nixdorf are leading the way in retail innovation.