AI, Loyalty & Personalization: Transforming Tomorrow's St...

What this episode covers

In this episode of the RETHINK Retail podcast, recorded live at Groceryshop 2024, we’re joined by Pratyush Kumar, Director of Digital Product Management at Sobeys, and Matt Miles, Director of Americas Retail at Diebold Nixdorf. Together, we explore how these industry leaders are using cutting-edge technology to transform the grocery shopping experience. Listen as Pratyush dives into Sobeys' groundbreaking approach to personalization at scale—from their ScenePlus loyalty program to the power of AI in crafting seamless, real-time customer experiences. Matt shares Diebold Nixdorf’s innovative self-service solutions, designed to remove friction at checkout and deliver a faster, more efficient shopping experience. Discover how AI, open retail systems, and real-time data are shaping the future of retail, especially in high-demand seasons like the holidays. Whether you're a retail professional or simply curious about the future of grocery shopping, this episode is packed with insights on how technology is driving the next wave of retail transformation. Tune in now to hear more about how Sobeys and Diebold Nixdorf are leading the way in retail innovation.

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Frequently Asked Questions

How long is this episode of RETHINK RETAIL?

This episode is 29 minutes long.

When was this RETHINK RETAIL episode published?

This episode was published on October 23, 2024.

What is this episode about?

In this episode of the RETHINK Retail podcast, recorded live at Groceryshop 2024, we’re joined by Pratyush Kumar, Director of Digital Product Management at Sobeys, and Matt Miles, Director of Americas Retail at Diebold Nixdorf. Together, we explore...

Can I download this RETHINK RETAIL episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.