Beyond the Front Desk with HOSPA - TechBytes Podcast

What this episode covers

Join Rob Grimes at HRC / HT360 in London for a special TechBytes episode with Jane Pendlebury, CEO of HOSPA. They explore how hospitality is evolving at the intersection of technology, revenue management, and genuine service. From the rise of revenue managers and digital transformation to QR codes, robotics, chatbots, and AI, Rob and Jane dig into what really works in hotels and restaurants today. You’ll hear how independent operators, hotel–restaurant partnerships, and changing guest expectations are reshaping labor, innovation, and the guest journey—without losing the human touch that defines hospitality.

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How long is this episode of TechBytes Podcast?

This episode is 34 minutes long.

When was this TechBytes Podcast episode published?

This episode was published on May 5, 2026.

What is this episode about?

Join Rob Grimes at HRC / HT360 in London for a special TechBytes episode with Jane Pendlebury, CEO of HOSPA. They explore how hospitality is evolving at the intersection of technology, revenue management, and genuine service. From the rise of...

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