Building A Smarter ConnectWise Platform (1025)

ConnectWise has been talking platform for years, but David Raissipour explains what’s actually changed in the last 18 months and why MSPs should care now. We dig into how the former ASIO stack has been refocused and rebranded as the ConnectWise platform, with a single data layer, unified services, and an AI and automation layer that sits across PSA, RMM, ScreenConnect, documentation, and security. David breaks down how ConnectWise approached their agentic platform, why they quietly rolled out a 15‑minute SLA for their managed SIEM and EDR before talking about it on stage, and what it took to hit 100% on that SLA before they felt comfortable putting their names on it. We get real about the “heavy” reputation ConnectWise had, what partner migration looks like now, and how an outsider to the MSP world thinks about listening to partners without needing to “have been an MSP” to build the right tools. === Chapters 01:08 David’s Role Leading Product, Cyber And Services 03:44 From ASIO To The New ConnectWise Platform 05:08 Building A Unified AI And Automation Layer 07:47 Agentic Platform, RPA And New SIEM For MSPs 08:49 Agentic SOC And 15-Minute Security SLA 11:47 Cultural Shift: Under‑Promising, Over‑Delivering For MSPs 15:16 Partnering With Pax8 To Reach More MSPs 16:50 Do Vendors Need MSP Experience To Build For MSPs 21:38 AI, Automation And Why Humans Still Matter === Guest: David Raissipour ConnectWise – https://www.connectwise.com LinkedIn: https://www.linkedin.com/in/david-raissipour === Shout-outs Manny Rivelo, ConnectWise – https://www.linkedin.com/in/mannyrivelo === Companies / Vendors / Products / Books Pax8: https://www.pax8.com RSA Security: https://www.rsa.com Sophos: https://www.sophos.com Mimecast: https://www.mimecast.com Microsoft: https://www.microsoft.com Elastic / Elastic Security Stack: https://www.elastic.co/security IT Nation (ConnectWise event): https://itnation.connectwise.com/ N-able: https://www.n-able.com IT Boost: https://www.connectwise.com/platform/itboost === SPONSORS:  Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC:  Item Title: Upbeat & Fun Sports Rock Logo  Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire  Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.