Building Adoption into Your Services Procurement Strategy

An episode of the Conversations. podcast, hosted by Zivio, titled "Building Adoption into Your Services Procurement Strategy" was published on August 14, 2025 and runs 83 minutes.

August 14, 2025 ·83m · Conversations.

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Summary

Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.00:07:14 - Curiosity keeps companies competitive00:26:24 - Even the best-designed programs fail when your tools don’t work together00:35:59 - Process friction is killing adoption00:39:08 - Successful implementation starts with change management, not after it01:05:36 - Services problems are only as powerful as your commitment to change them

Episode Description

Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost.

With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies.

00:07:14 - Curiosity keeps companies competitive

00:26:24 - Even the best-designed programs fail when your tools don’t work together

00:35:59 - Process friction is killing adoption

00:39:08 - Successful implementation starts with change management, not after it

01:05:36 - Services problems are only as powerful as your commitment to change them