Bye-bye CSM. Hello CSM 2.0

The CSM role is critical for driving customer value. These leaders make the case that our old job description of the CSM no longer works. They outline a new version for the CSM role. Guests: Jay Nathan (CCO. Higher Logic), Ella Dillon (CCO, Convers...

Episode 8 of the Customer-Led podcast, hosted by Catayst Software, titled "Bye-bye CSM. Hello CSM 2.0" was published on September 26, 2023 and runs 10 minutes.

September 26, 2023 ·10m · Customer-Led

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Summary

The CSM role is critical for driving customer value. These leaders make the case that our old job description of the CSM no longer works. They outline a new version for the CSM role. Guests: Jay Nathan (CCO. Higher Logic), Ella Dillon (CCO, Conversica), and Sasha Anderson (Sr Dir CS, Procore).Watch this episode for free at catalyst.io/podcast.

Episode Description

The CSM role is critical for driving customer value. These leaders make the case that our old job description of the CSM no longer works. They outline a new version for the CSM role. Guests: Jay Nathan (CCO. Higher Logic), Ella Dillon (CCO, Conversica), and Sasha Anderson (Sr Dir CS, Procore).

Watch this episode for free at catalyst.io/podcast.

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