Bye-bye CSM. Hello CSM 2.0 - Customer-Led

What this episode covers

The CSM role is critical for driving customer value. These leaders make the case that our old job description of the CSM no longer works. They outline a new version for the CSM role. Guests: Jay Nathan (CCO. Higher Logic), Ella Dillon (CCO, Conversica), and Sasha Anderson (Sr Dir CS, Procore).Watch this episode for free at catalyst.io/podcast.

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Frequently Asked Questions

How long is this episode of Customer-Led?

This episode is 10 minutes long.

When was this Customer-Led episode published?

This episode was published on September 26, 2023.

What is this episode about?

The CSM role is critical for driving customer value. These leaders make the case that our old job description of the CSM no longer works. They outline a new version for the CSM role. Guests: Jay Nathan (CCO. Higher Logic), Ella Dillon (CCO,...

Can I download this Customer-Led episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.