Case Report: Dealing with Skeptical or Challenging Patients

What do you do when you have a patient who doesn't believe you can help?Many times these are the patients we end up thinking about when we go home at night.  Or over our lunch break.  Or even during our next patient.They can make us feel inadequate, sap our energy or cause us to replay conversations in our heads."What do I say in order to convince them I can help?"Many of these patients have very valid reasons to be skeptical.  Their emotions can range from anger to depression to "yeah, but...ing"  So what do we do?Take our ego out of it.  It's not about us, and we don't have to be right and win.Stop talking.  There's nothing you can say to change someone's mind.Show them a change.  Help them to see a change.  Focus on 1-2 things.  Demonstrate a change in the session and help them to see it. Have any patients like this?  Any challenges or thoughts?  Let us know!PelviCon Recording Now Available for Order!If you weren't able to get tickets to PelviCon or make it to Atlanta this year, we've got you covered!  We're going to have recordings of the conference - all 17 talks, 10 speakers and 12+ hours - available.  Catch talks from Michelle Lyons, Heather Jeffcoat, Sarah Duvall, Sara Reardon, Juan Martin, Krystyna Holland, Amber Brown, Jessica Reale and Nicole Cozean!It's an all-time speaker lineup you won't want to miss!  Make sure you're a part of the first-ever PelviCon.  Get $50 off when you pre-order now (for only $297) at www.pelvicon.com/recording!About UsNicole and Jesse Cozean founded Pelvic PT Rising to provide clinical and business resources to physical therapists to change the way we treat pelvic health.   PelvicSanity Physical Therapy together in 2016.  It grew quickly into one of the largest cash-based physical therapy practices in the country.Through Pelvic PT Rising, Nicole has created clinical courses (www.pelvicptrising.com/clinical) to help pelvic health providers gain confidence in their skills and provide frameworks to get better patient outcomes.  Together, Jesse and Nicole have helped nearly 200 pelvic practices start and grow through the Pelvic PT Rising Mentorship Program (www.pelvicptrising.com/business) and business courses to change the way pelvic health is administered.Get in Touch!Learn more at www.pelvicptrising.com, follow Nicole @nicolecozeandpt (www.instagram.com/nicolecozeandpt) or reach out via email ([email protected]).Check out our Clinical Courses, Business Resources and learn more about us at Pelvic PT Rising...Let's Continue to Rise!