Combining Machine Learning and Human Intelligence at Unbabel

Companies that do business in the native language of their customer build better customer relationships. Although this may seem fairly obvious, it's easier said than done. After all, when your customer base is spread around the world, how do you scale your customer service? Unbabel has built their business around the idea that customer service can be delivered in any language quickly and efficiently with the right blend of AI and human intelligence, creating a platform they call "Language Operations" or LangOps. Jonathan Sowler, VP of Engineering at Unbabel, joins Dev Interrupted to talk about machine learning, what it takes to build a product that seamlessly integrates AI and human-powered translations, and why the future of language involves emojis. Dan and Jonathan also rundown LinearB metrics and why Jonathan believes implementing LinearB has improved the health of Unbabel's engineering team. **With the holidays fast-approaching, the team here at LinearB will be going on a short break to unwind and spend time with our families. Coinciding with our short break, will be the end of season 1 of the podcast and the beginning of season 2. You’ll hear from us one more time before the year is over - on Wednesday, December 29th. That episode will mark the end of season 1 of the podcast. Then we will return to our normal schedule on January, 8th 2022, with the start of season 2. We have some incredible guests lined up for season 2, so stay tuned! From our family here at LinearB to yours, happy holidays!** Unbabel's hiring: https://unbabel.com/careers/ Join our Discord Community ►► discord.gg/devinterrupted Our Website ►► devinterrupted.com/ Want to try LinearB? Book a LinearB Demo and use the "Dev Interrupted Podcast" discount code. Have 60 seconds? Review the show on Apple Podcasts OFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.