Empathy & Authority: Importance of the Front Desk

The patient experience doesn't begin at the initial evaluation.  Not by a long shot.Before then, the patient has already reviewed your website and - critically - spoken with your front desk.We can't overstate the importance of this interaction, but far too often it's overlooked and forgotten.  Whether you work for someone else, are answering your own phones or employing your own front desk, ensuring patients get empathy and authority on the phone is so critical.In this business shorty, we dive into the importance of that initial phone call and how to make sure it's a great experience for patients!Hope you enjoy - as always, make sure to screenshot and share the 'sode, like and subscribe!👍Business MentoringWe're currently accepting applications again for business mentoring starting for cash-based pelvic PTs - if you'd like to be considered or learn more, you can find info on our Business Mentorship page!Shout Out and Get in Touch!If you're enjoying the podcast, please take a few seconds to take a screenshot and put it up in your Instagram Stories and tag Nicole (@nicolecozeandpt).  Or send us an email at [email protected] with your thoughts, questions or ideas.  We'd love to hear from you!About UsNicole and Jesse Cozean founded PelvicSanity Physical Therapy together in 2016.  It grew quickly into one of the largest cash-based physical therapy practices in the country.Get in Touch!Learn more at www.pelvicptrising.com, follow Nicole @nicolecozeandpt (www.instagram.com/nicolecozeandpt) or reach out via email ([email protected]).Check out our Clinical Courses, Business Resources and learn more about us at Pelvic PT Rising...Let's Continue to Rise!