Engineering the Future of AI and Customer Experience

from RETHINK RETAIL · host RETHINK Retail

What happens when technology meets true customer empathy? In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss: - How engineers are becoming storytellers and changemakers in retail - The real role of AI — beyond recommendations, toward anticipation - Why successful digital transformation starts with people, not tech - Moving from waterfall to agile: lessons from 17+ years in retail systems - How hyper-personalization and data discipline define the next retail decade 🎧 Listen to the full conversation Join the conversation with our global retail community at www.globalretailleaders.com

Episode metadata supplied by the publisher feed · Published Nov 25, 2025

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Engineering the Future of AI and Customer Experience

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This episode was published on November 25, 2025.

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