Engineering the Future of AI and Customer Experience

What this episode covers

What happens when technology meets true customer empathy? In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss: - How engineers are becoming storytellers and changemakers in retail - The real role of AI — beyond recommendations, toward anticipation - Why successful digital transformation starts with people, not tech - Moving from waterfall to agile: lessons from 17+ years in retail systems - How hyper-personalization and data discipline define the next retail decade 🎧 Listen to the full conversation Join the conversation with our global retail community at www.globalretailleaders.com

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Frequently Asked Questions

How long is this episode of RETHINK RETAIL?

This episode is 16 minutes long.

When was this RETHINK RETAIL episode published?

This episode was published on November 25, 2025.

What is this episode about?

What happens when technology meets true customer empathy? In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss: - How engineers are...

Can I download this RETHINK RETAIL episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.