Episode 1: Before the AI

from HIT-MAN Podcast with Don Ward · host Don Ward

Before AI became the hottest topic in business, operators were already struggling with visibility, manual processes, and disconnected systems.In this first chapter of the HIT-MAN framework, Don Ward explores the operational challenges that existed before AI and why understanding those challenges is essential to appreciating where connected technologies, operational intelligence, and AI are taking us next.Key Topics:• Operational blind spots• Manual processes• The evolution of technology in hospitality• The foundation of the HIT-MAN framework

Episode metadata supplied by the publisher feed · Published Jun 11, 2026

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This episode was published on June 11, 2026.

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