Episode 2: The Spreadsheet Phase

Before connected technologies, AI, and real-time visibility, there were spreadsheets.In this chapter of the HIT-MAN framework, Don Ward explores the operational reality faced by many organizations: manually tracking assets, reconciling inventory, and making decisions with incomplete information.Spreadsheets helped bridge the gap, but they were never designed to serve as systems of record for complex operations. As organizations grew, the limitations became increasingly apparent.Key Topics: • Manual inventory tracking • Spreadsheet-driven operations • Data accuracy challenges • Operational inefficiencies • The need for real-time visibilityThe HIT-MAN Framework: Things. Connect. Collect. Learn. Do.