Inside the Future of Grocery: Lidl US and Diebold on Balancing Efficiency & Customer Experience

from RETHINK RETAIL · host RETHINK Retail

How do grocery leaders balance efficiency and customer experience in the age of automation? Recorded at Groceryshop, this RETHINK Retail podcast brings together: 🎙️ Zara Ngouen, VP of Information Technology, Lidl US 🎙️ Matt Miles, Director of North America Retail, Diebold Nixdorf Hosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Retail Top Retail Expert Together, they unpack what it takes to design customer-centric self-service experiences, turn data into action, and build partnerships that power progress. Listen now to explore the future of grocery, where operational excellence meets shopper delight.

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This episode is 19 minutes long.

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This episode was published on October 17, 2025.

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