Laying the Groundwork for Scalable Services Procurement
An episode of the Conversations. podcast, hosted by Zivio, titled "Laying the Groundwork for Scalable Services Procurement" was published on March 24, 2026 and runs 82 minutes.
March 24, 2026 ·82m · Conversations.
Summary
Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services procurement work in practice.With Erin Shwiff, Director Operations, Transformation & Strategic Initiatives, Western Union 15:42 - 24:06 - The importance of data and centralization in services procurement34:26 - 44:32 - Building your business case and making things happen 44:32 - 54:08 - Bringing skills into services procurement54:12-01:05:07 - Creating understanding and buy-in01:11:48 - 01:01:20:06 - Where MSPs could be offering strategic value in Services Procurement
Episode Description
Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services procurement work in practice.
With Erin Shwiff, Director Operations, Transformation & Strategic Initiatives, Western Union
15:42 - 24:06 - The importance of data and centralization in services procurement
34:26 - 44:32 - Building your business case and making things happen
44:32 - 54:08 - Bringing skills into services procurement
54:12-01:05:07 - Creating understanding and buy-in
01:11:48 - 01:01:20:06 - Where MSPs could be offering strategic value in Services Procurement
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