Laying the Groundwork for Scalable Services Procurement -...

What this episode covers

Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services procurement work in practice.With Erin Shwiff, Director Operations, Transformation & Strategic Initiatives, Western Union 15:42 - 24:06 - The importance of data and centralization in services procurement34:26 - 44:32 - Building your business case and making things happen 44:32 - 54:08 - Bringing skills into services procurement54:12-01:05:07 - Creating understanding and buy-in01:11:48 - 01:01:20:06 - Where MSPs could be offering strategic value in Services Procurement

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Frequently Asked Questions

How long is this episode of Conversations.?

This episode is 1 hour and 22 minutes long.

When was this Conversations. episode published?

This episode was published on March 24, 2026.

What is this episode about?

Services procurement often evolves without a clear operating model, leaving spend fragmented and hard to govern. This conversation breaks down how to build the foundations, from intake and data to ownership and change management, that make services...

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Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.