Live Webinar Recording: Empathy, Attentive Listening & Difficult Conversations

Over the past year I've been asked to deliver some talks or webinars to various organisations and departments around clinical communication skills and difficult conversations. One of which I was given permission to record the audio for, and so am releasing now to you. There are interactive elements which you are welcome to play along with at home, work, in the car or wherever you listen. It covers the topics of: What is empathy and how to demonstrate it? How to show you are attentively listening to the person in front of you? How manage difficult conversations around patient expectations? (in this case of imaging) Plus some audience questions at the end. Want to know more? I am @BWhybrowPhysio on X/Twitter, Instagram, TikTok, LinkedIn & YouTube. Please follow & subscribe. Thank you for listening and watching this year.