Making Practical Choices in Services Procurement

What this episode covers

Making the right services procurement choices starts with understanding what needs to be delivered and where capability should sit. Organisations must weigh internal capability, external expertise, timelines, cost and risk to choose the approach that best fits the work.With Noel Lai-Kit, Head of Services Procurement, London Stock Exchange Group05:48 - 16:29 - Adaptability and evolution in services procurement24:43 - 33:49 - The value of problem solving and strategy in services procurement34:01 - 43:18 - Services & people - the grey areas in between43:18 - 49:02 - The services procurement lifecycle49:52 - 01:02:43 - The importance of data in services procurement

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Frequently Asked Questions

How long is this episode of Conversations.?

This episode is 1 hour and 14 minutes long.

When was this Conversations. episode published?

This episode was published on March 11, 2026.

What is this episode about?

Making the right services procurement choices starts with understanding what needs to be delivered and where capability should sit. Organisations must weigh internal capability, external expertise, timelines, cost and risk to choose the approach...

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