MSPs: Leading the AI Revolution (EP 864)

What happens when AI disruption starts from the bottom up? This episode features Craig Donovan from PAX8, who reveals how MSPs are now leading the charge in AI adoption, not just following the enterprise. Learn about the Managed Intelligence Toolkit, the shift to workflow-driven solutions, and how PAX8 is helping partners transform their businesses and relationships with customers.Billing headaches, partner trust, and the future of marketplaces—Craig doesn’t shy away from tough questions. Hear candid insights on how PAX8 is tackling challenges, investing in innovation, and putting partner experience at the center of everything they do. Whether you’re curious about agent marketplaces or just want to know how to stay ahead, this episode delivers actionable insights and honest answers.Why Listen:Learn about the Managed Intelligence Toolkit and its real-world applicationsHear how AI is shifting from enterprise-first to SMB-firstDiscover new ways to monetize and manage AI-driven servicesUnderstand the critical role of trust and transparent communicationGet updates on billing improvements and partner supportGuest:Craig Donovan is the Chief Experience Officer at PAX8, where he leads initiatives to enhance partner engagement, drive innovation, and deliver exceptional experiences for the IT channel. Greg is passionate about empowering MSPs to thrive in a rapidly changing landscape.Website: https://www.pax8.comLinkedIn: https://www.linkedin.com/in/craig-donovan-621b585/Companies, Products, and Books Mentioned:Microsoft CoPilot – https://www.microsoft.com/en-us/microsoft-copilotAzure Foundry – https://azure.microsoft.com/en-us/products/azure-spring-apps/ChatGPT – https://chat.openai.comMidjourney – https://www.midjourney.comPAX8 Academy – https://academy.pax8.comPAX8 Voyager Program – https://www.pax8.com/voyager/=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.